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Reviews of Hotel Atlântico Rio

3.5 out of 5
Hotel Atlântico Rio
Rua Xavier da Silveira, 112, Rio de Janeiro, RJ

Reviews

7.4

Good

Rating 10 - Excellent. 324 out of 1003 reviews" "
Rating 8 - Good. 323 out of 1003 reviews" "
Rating 6 - Okay. 161 out of 1003 reviews" "
Rating 4 - Poor. 98 out of 1003 reviews" "
Rating 2 - Terrible. 97 out of 1003 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great area, walking distance to all shops and the beach. Very safe area.
Stayed 1 night in Mar 2024

8/10 Good

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach area .easy to find way around. Very good breakfast. Nice and cool reception area. Good aircon in room.
Stayed 13 nights in Feb 2024

6/10 Okay

Emmanuel, West Islip

Traveled with partner
Liked: Staff & service
Pool was Dirty Never space in parking lot Elevators Need updates Food was Good Room was Good Housekeeping Good Offering next door parking for 100 Reais But there is a cool funny kid that hook you up with street parking for 20 Reais
Stayed 3 nights in Mar 2024

6/10 Okay

Grace

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The bed linen was filthy not even fitted sheet they put on the bed otherwise everything else is OK. They need to do better with the linen and the towel. I was there for seven days and not one day they have changed the flat sheet that they put on the bed, they just remade the bed
Stayed 1 night in Feb 2024

4/10 Poor

Grace

Disliked: Cleanliness, property conditions & facilities
The bed sheets were dirty I stayed for so many days and I’ve never changed the sheets they need new bed sheets
Stayed 5 nights in Feb 2024

2/10 Terrible

david

Disliked: Cleanliness, property conditions & facilities
Room had mold in it and didn't replace towels in room for three days. Manegment was rude and didn't offer any help. Elevators so slow always had to take stairs
Stayed 4 nights in Feb 2024

2/10 Terrible

Mauro

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

ignacio

Stayed 3 nights in Jan 2024

2/10 Terrible

Anailton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

4/10 Poor

Marco Antonio

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked a quadruple room but we asked to change rooms because the air conditioning was broken. The staff is friendly but the hotel must have a proper maintenance and renovation urgently!
Stayed 1 night in Dec 2023

6/10 Okay

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

SEAN

Stayed 1 night in Nov 2023

10/10 Excellent

Maria G

Stayed 1 night in Nov 2023

2/10 Terrible

Linghai, Reston

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Wi-Fi doesn’t working in certain rooms. Charge high luggage storage fee. Slow elevator. Hotel is dirty and noisy.
Stayed 1 night in Nov 2023

4/10 Poor

Alix

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed by chance during the copa libertadores final & the place was way overpriced. A/C broke down the second night & room was very basic and dated. Will not stay here again.
Stayed 2 nights in Nov 2023

2/10 Terrible

Carla

Disliked: Property conditions & facilities
The hotel look good only in the pictures ! The tv was broken they don’t have any towels . And all the sheets was dirty! I was very disappointed.
Stayed 2 nights in Nov 2023

8/10 Good

Sérgio

Stayed 1 night in Oct 2023

8/10 Good

jon

Liked: Property conditions & facilities
Charged for breakfast if not the same person every day. You are allowed two people to breakfast, including yourself, but can’t change the guest, even though you have already paid for two
Stayed 4 nights in Sep 2023

10/10 Excellent

Rederizk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the beach, shopping, and dining.
Stayed 1 night in Aug 2023

2/10 Terrible

Elyana

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is disgusting, molds every where, the only good thing here is the breakfast. My son is sick 😷 with asthma because of the mold’s. Customer service is horrible people work a day. He’s OK people work a night sucks rude very rude. They don’t care after you check in. I stay five days with my two boys. No towel for three days. The cleaning people took my towels never brought me another one back when I ask for a towel, they yell on me saying I was causing chaos just because a towel .
Stayed 4 nights in Jul 2023

4/10 Poor

Elineide

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Positive points: 1- Location; 2- breakfast variety of foods (but there was no cheese bread /pão de queijo; 3- the pressure of of shower head. Negative points: 1- the hotel did not change the bedsheets of our room prior to our arrival. They checked us in to a room with dirty bedsheets. 2- the toilette bowl was dirty when we got at the room. 3- I had to beg for clean bedsheets, towels and pillows. 4- I would not recommend this hotel to anyone.
Stayed 5 nights in Jul 2023

6/10 Okay

Sergio

Liked: Property conditions & facilities
Disliked: Cleanliness
The bathroom room tube tiles full of slime and bedding sheets have a big hole
Stayed 1 night in Jul 2023

2/10 Terrible

JAYME

Disliked: Cleanliness, staff & service, property conditions & facilities
The first problem started with the waiter master (Adao ?) a very rude guy: I said "good morning" and asked for your name he in turn asked my room number I replied: "Good morning what is your name " Since I was going to stay a month I would like to know the names of the people. Well, he replied that he was not obligated to give his name, but when I told him that he was very impolite and that I was going to file a complaint with his manager, he ended up giving his name. The second problem is the pool, which looks like a small tank. The third problem is the lack of water in some apartments. Logically, I leave the hotel going to another one of the same chain, where I've already been for a month, the Atlantico Copacabana in Siqueira Campos, the people who work there are great. I hope my apartment will be ready soon so I don't have to use hotels anymore. O primeiro problema começou com o garçon metre (Adao ?) um cara muito mau educado: eu dei" bom dia "e perguntei o seu nome ele por sua vez perguntava o numero do meu quarto eu respondia : "Bom dia qual e o seu nome" ja que eu ia ficar um mes eu gostaria de saber o nome das pessoas. Bom ele me respondeu que nao era obrigado de dar o seu nome mas quando falei que ele um cara de muita falta de educacao e que eu iria fazer uma reclamacao para o seu gerente, acabou dando o seu nome. O segundo problema e a piscina que parece um tanque de tao pequena . O terceiro problema e a falta de agua em alguns apartamentos. Logicamente que sai .
Stayed 14 nights in Jun 2023

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible check in process
Stayed 2 nights in Apr 2023

8/10 Good

Ana

Stayed 1 night in May 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
The Wi-Fi signal was fake signal. In my first night staying, there was
Stayed 2 nights in Apr 2023

4/10 Poor

Paulo

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Ok, we stay at the Atlântico because of his location and price. The decision also came after watching a YouTube saying some positive things. But the reality came crashing down quickly. Be aware that towels are replaced every two days and in a city of Rio you need sometimes two to three showers a day. Specially in the summer days. So, pretty much the towels get soiled and stink. If you complain, nothing will be done. And not even that: towels might not be replaced immediately or in the morning after you left. Maybe sometime in afternoon, of they get dry from the laundry. I don’t understand this kind of management. Based on greedy things. We witness an old lady trying to get a towel for her shower and the receptionist was like apathetic and not willing to help her getting a TOWEL because he needs to follow whatever owner/management told them. Was a crazy situation and I believe was not solve. Our room was old with mold. Also moldy in the bathroom. The shower bathroom (box) was leaking water so the floor was always super wet. There’s no way to change the speed of the a/c. The lock windows was not closing properly ( actually: broken). The breakfast was not impressive: in three days straight the meals was always the same. Sometimes there wasn’t enough forks, knives, plates even coffee. I understand the peak hours, but it took forever to bring fresh brew and utensils so big lines were formed.A management based on being cheap with the guests it’s what it is.The area is expensive!

2/10 Terrible

Gerardo

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bed was terrible. My back was in pain the next day. Old tiwells and the air conditioner didnt work. I asked to be fixed but they didnt fix it
Stayed 6 nights in Mar 2023

2/10 Terrible

Magdalena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We could not get clean towels when we requested. Place not clean.
Stayed 4 nights in Feb 2023

6/10 Okay

Rodrigo

8/10 Good

WILFREDO

Stayed 28 nights in Mar 2022

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 3 nights in Jun 2022

8/10 Good

Johnny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 6 nights in Jun 2022

6/10 Okay

Anthony

Need better attention to guest
Getting clean towels are always an issue, as well as getting them to respond to issues you may be experiencing in your room. They never came to unlock my safe so that I could put my valuable things in, I had to share a safe with a friend that was there.
Stayed 6 nights in Jun 2022

10/10 Excellent

Johnny

Traveled with group
Liked: Staff & service, property conditions & facilities
Price
Stayed 1 night in Jun 2022

10/10 Excellent

Luiz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The showers was the best and the breakfast.
Stayed 4 nights in May 2022

8/10 Good

Beverly

Great for the price ..... breakfast was great
Stayed 1 night in May 2022

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Nov 2021

4/10 Poor

Ray

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service
Stayed 4 nights in Nov 2021

4/10 Poor

Lois

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room safe box was broken and in spite of many phone calls, no one came to fix it. The restaurant staff wanted to charge me for a plastic spoon! The bathroom at the reception area was dirty all the time. The ceiling lights and Wi-Fi in my room weren’t working.
Stayed 2 nights in Nov 2021

6/10 Okay

Kevin E.

Liked: Cleanliness
Atlántico Hotel Rio
The property is nice and in a great location close to the Metro and beach. The rooms are nice and recently renovated. The check in is not good. It is so big l busy and always has a line up. My room had no towels on check in. I asked and didn't get them. I had to go back several times and wait in line and then was given only two towels. My room was missing a door knob on the bathroom and they never fixed it. The wifi is terrible and rarely works.
Stayed 4 nights in Nov 2021

6/10 Okay

aaron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love the location....the internet was horrible....
Stayed 13 nights in Oct 2021

2/10 Terrible

Dalila

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again, I booked this place for my 70 years old grandmother! They placed her in a room with no windows, no AC, no Wi-Fi or a working TV. When she complained about it, they mistreated her 😔 and on the se one day she noticed bedbugs on her bed. So disappointed!
Stayed 3 nights in Nov 2021

8/10 Good

Johnny

Traveled with group
Liked: Staff & service
Liked the price
Stayed 7 nights in Oct 2021

4/10 Poor

expedia

Liked: Cleanliness, room comfort
Disliked: Staff & service
The housekeeping would clean the rooms, but would never leave clean towels. I requested towels for two days and never received them. Thank God I had packed one, and I used my beach towel.
Stayed 6 nights in Oct 2021

10/10 Excellent

Rederizk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are amazing. The location is close to the beach, delicious food, and shopping.
Stayed 5 nights in Aug 2021

8/10 Good

Angela maria, Union

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
Cheap, reasonably okay hotel
A little farther off tracks than it’s cousin the Atlântico Copacabana, and marginally more comfortable. Outdated in everything )including the breakfast buffet) . Poor check in experience (1 staff at 6:30pm on a Friday). Kudos to the photographer, who managed to make it look a million dollars. Since it is cheap, can’t complain: you get what you paid for. 2 tiny 4 pers elevators + 1 service elevator (no bigger) is definitely NOT enough for a 17 or 18 -I don’t recall- stories hotel!
Stayed 3 nights in Jun 2021

4/10 Poor

Peter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peter
I stayed here before,which was ok. This time was pretty bad. First we checked in and went to our room. There were no towels and black mold on the wall. We went to the front desk and they gave us a different room. This one didn’t have towels either. Back to the front dest a young man helping me, after 15 minutes of waiting, in 5 minutes you’ll get the towels. Waited 20 minutes in my room, no towels. Back to the front desk. This time a woman called someone on walkie talkie. She said someone is coming with the towels. Waited another 20 minutes. No towels. Back to the front desk. We wanted the towels to shower so we could go out to dinner. Back to the young man. I tell him l would like to see the manager. He told me you will have to find him. Now I’m upset. I told him to get me some towels. He was raising his voice back to me. Finally he goes and comes back with two shower towels that were still damp. Then he takes two hand towels from behind the counter. These towels were so gray that I would use them to wash my car. Customer service sucks. Look for another hotel.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Stayed 6 nights in Jan 2021