4/10 不太好
Maria
家庭旅遊
2025 年 9 月 4 日
不喜歡：員工素質和設施服務
We arrived early after a 12-hour flight and were advised to return at 2pm for check-in. After going out for a walk and lunch, we came back at the requested time only to find that our room was still not ready, and we had to wait another hour.
The room allocated to us was unfortunately next to the cleaners’ storage, which made it very noisy in the early mornings with constant banging doors. To make matters worse, we experienced insects in the room. One morning, I woke up to find the shower full of them. I reported this to reception (with photos), but nothing was done, and I had to remove them myself just to take a shower.
I also felt that the reception staff were careless and not very friendly, which was disappointing. Breakfast was acceptable but with limited selection, and the pool was both small and very cold.
The only positives were the hotel’s location, as well as the professionalism of the door staff and waiters. Overall, this was not the experience I expected, and I would not return.
Maria
於 2025 年 8 月住了 13 晚
