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Reviews of Windsor Excelsior Copacabana

4 out of 5
Windsor Excelsior Copacabana
Avenida Atlantica 1800, Copacabana, Rio de Janeiro, RJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 33 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, nice staff, clean, great location! Recommended!
Stayed 2 nights in May 2024
Response from Thiago Jacob on 2024/5/7
Dear Maria,We appreciate you taking the time to leave us a comment about the Windsor Excelsior Hotel. We are delighted that you enjoyed your stay with us. We hope to see you again soon.Best regards,Thiago Jacob

6/10 Okay

Shreya

Traveled with family
Liked: Staff & service, property conditions & facilities
We booked the executive suite for our stay but noticed that the bathroom was still dirty when we checked in. Our housekeeper moved our shoes to a cabinet but no one including future housekeepers could find them. Upon check out we asked them to do a room check twice and both times were told our shoes were missing until we insisted on checking ourselves and found a hidden cabinet door and looked. Overall the service could be way better for the price we paid and the hotel looks very outdated which is why we will not be staying here again.
Stayed 3 nights in Apr 2024
Response from Charles Agostinho on 2024/4/22
Dear Shreya,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are sorry for the inconvenience caused by the professional who stored the shoes in the closet without informing you about it. We understand that this is not a standard procedure and have already reoriented the employee.We hope you kept good memories in Rio.Greetings,Charles AgostinhoHospitality Manager

2/10 Terrible

Alyssa

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had a terrible experience here. The staff was friendly until they weren’t. The first day or two was great. The room was clean despite being a bit outdated and the pool area was very nice. I enjoyed being close to the beach and near major sites. One evening, the tv fell off of the wall and onto the floor ON ITS OWN. When alerting the staff, they sent up a very rude manager that accused us of throwing it to the floor. My partner and I travel frequently and have NEVER experienced such rudeness and disrespect. The manager asked how it happened and I in turn was asking him how this could’ve happened since I didn’t mount the tv myself and didn’t even touch the tv once. All tv programs were in Portuguese, which I don’t speak. I had no reason to use or touch the tv. He then left and came back up with a cc machine demanding payment for the tv and refused to discuss the matter further until we had no choice but to pay $350. I was absolutely floored at the interaction and was VERY disappointed. I would NOT recommend and would NOT return to any hotel with the Windsor logo.
Stayed 3 nights in Apr 2024
Response from Heitor Cruz on 2024/4/22
Dear Mrs. Alyssa,We thank you for choosing our Windsor Excelsior Hotel and for the possibility of receiving your comments, which we value and respect very much.We are happy that our rooftop area and our seafront location met your expectations.Regarding the TV, I personally went to your room to understand what might have happened, since we have never had a record of this nature in our hotel. As I personally showed, the TV support was intact, with no possibility of it having come loose.It is worth remembering that immediately after my explanation, Mr. Juan Fonseca said he would pay for the damage, so I had to go downstairs to get the credit card machine and charge it.It is also important to highlight that our TVs have channels in other languages, such as CNN INTERNACIONAL and SPANISH, TV5 MONDE, RTP.Certain of your understanding, we thank you for your preference and are available to answer any further questions.

8/10 Good

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Charles Agostinho on 2024/4/17
Prezado Cesar,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location across from the beach. Some decent food options. Staff were kind and helpful. The rooms are a bit outdated but overall clean and comfortable. We enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Charles Agostinho on 2024/4/14
Dear Bev,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 Good

ALFIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 3 nights in Feb 2024
Response from Charles Agostinho on 2024/4/10
Dear Alfie,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Esan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, location was great and nice rooftop pool. Air con was a bit on the loud side.
Stayed 5 nights in Mar 2024
Response from Charles Agostinho on 2024/4/5
Dear Esan,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Nelson

Liked: Cleanliness, amenities, property conditions & facilities
The ocean view of Copacabana beach from my room window & king size bed that that I had requested when I made my reservation
Stayed 5 nights in Mar 2024
Response from Charles Agostinho on 2024/4/3
Dear Nelson,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back to this hotel.
Stayed 3 nights in Mar 2024
Response from Charles Agostinho on 2024/3/31
Dear Natali,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable location on Copacabana Beach. Could use updating and a deep cleaning but overall an excellent value. We’d be happy to stay here again!
Stayed 4 nights in Mar 2024
Response from Charles Agostinho on 2024/3/31
Dear Jessica,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

6/10 Okay

Brandon Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
*
Stayed 5 nights in Mar 2024
Response from Charles Agostinho on 2024/3/29
Dear Brandon Michael,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Marlos Henrique

Stayed 1 night in Mar 2024
Response from Charles Agostinho on 2024/3/22
Prezado Marlos Henrique,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

6/10 Okay

Kim

Liked: Cleanliness, staff & service
PROS: spacious bed with a great mattress, clean soft sheets, mini bar, great staff, excellent location CONS: no internet to the tv, extremely humid hotel and room. The AC is not powerful so my whole evening was spent in extreme humidity and I got sick from it. I would not stay there again for this reason only
Stayed 1 night in Mar 2024
Response from Charles Agostinho on 2024/3/18
Dear Kim,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We undertand your considerations and it's very important for us to verify where we can improve to maintain service excellence. We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a sea view room which was lovely
Stayed 4 nights in Mar 2024
Response from Charles Agostinho on 2024/3/16
Dear Joanne,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

4/10 Poor

Lisa

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The follow was sandy when we got there. The refrigerator was not working and we informed staff. They did nothing. We travel with insulin and most of it was ruined. I asked for it to be fixed and they literally did nothing. I asked for a price adjustment and was denied. Would never stay there again.
Stayed 2 nights in Feb 2024
Response from Charles Agostinho on 2024/3/14
Dear Lisa,Thank you for coming to leave your experience in staying at Windsor Excelsior Hotel. We undertand your considerations and it's very important for us to verify where we can improve to maintain service excellence. We look forwards to seeing you back in Rio.Kind regards,Charles AgostinhoHospitality Manager

6/10 Okay

Roberto

Traveled with partner, Traveled with family
The AC doesn’t work properly Hot room
Stayed 2 nights in Feb 2024
Response from Charles Agostinho on 2024/2/22
Dear Robert,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. We have a team to give support about the AC, but registering your information to take steps to improve this service.I hope you kept good memories of the city.Greetings,Charles AgostinhoHospitality Manager

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rio beach
Very nice stay. Staff was very nice and accommodating. Hotel was clean and issues in room were adressed promptly. Room service speed was excellent. The room was nice. Nothing spectacular, but comfortable! I had an ocean view which couldn't have been more perfect! Breakfast buffet was excellent and the roof top pool was amazing with great service. Close to beach. Would stay again.
View from doorway.
View from my room.
Roof top pool.
Stayed 5 nights in Feb 2024
Response from Charles Agostinho on 2024/2/17
Dear Lisa,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

Hamid reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Charles Agostinho on 2024/3/29
Dear Hamid Reza,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Good

SIMON YONGQUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 3 nights in Feb 2024
Response from Charles Agostinho on 2024/3/2
Dear Simon,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Oksana

wonderful staff, everyone was responsive and always came to the rescue! very happy with our holiday🙏❤️❤️❤️
Stayed 5 nights in Feb 2024
Response from Charles Agostinho on 2024/2/16
Dear Oksana,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

6/10 Okay

Izzy

Disliked: Staff & service
I recently stayed at the Windsor Excelsor and unfortunately, my experience was far from satisfactory. The hotel’s location in Copacabana is undoubtedly great, but the service left much to be desired. Upon checking in, I encountered a frustrating situation as a staff member started attending to me but abruptly moved on to someone else, leaving me waiting for an extended period to complete the check-in process. This initial interaction set a disappointing tone for my stay. To make matters worse, the night staff exhibited a dismissive attitude towards me, making me feel unwelcome. The lack of attentiveness and professionalism from the staff members, particularly during the night shift, was a significant drawback to my overall experience. Regrettably, based on the subpar service I received during my stay, I cannot see myself choosing to spend my money at this establishment again. I hope that the management addresses these issues to ensure a more positive experience for future guests.
Stayed 1 night in Feb 2024
Response from Charles Agostinho on 2024/2/22
Hello, Mr. Izzy.Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We appreciate your compliment regarding the hotel's location in the city.After learning about your comments, we verified that your check-in was carried out at a time when other guests were also being attended to. When leaving the hotel, however, for some reason that we do not understand, you tried to leave without paying your bill. For this reason, it was necessary to request your return to Reception. The check-out procedure is something very common in hotels.Certain of your understanding and that of those who read us.Best Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Arlett

Traveled with partner
Liked: Cleanliness, amenities
Our stay was very pleasant and the staff was very accommodating
Stayed 4 nights in Feb 2024
Response from Charles Agostinho on 2024/2/12
Dear Arlett,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

Tove

Stayed 4 nights in Feb 2024
Response from Charles Agostinho on 2024/2/12
Dear Tove,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

ALEX

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very safe and conveniently located to beach and shopping. Nice rooftop pool.
Stayed 3 nights in Jan 2024
Response from Charles Agostinho on 2024/2/11
Dear Alex,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Rituparna, Winchester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a convenient location. Copacabana beach is steps away. Great breakfast and friendly staff.
Stayed 2 nights in Dec 2023
Response from Charles Agostinho on 2024/2/1
Dear Rituparna,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

Azzedine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Charles Agostinho on 2024/2/11
Dear Azzedine,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2024
Response from Charles Agostinho on 2024/1/25
Prezado Gabriel,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Anderson Galdino

Stayed 4 nights in Jan 2024
Response from Charles Agostinho on 2024/1/22
Prezado Anderson,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff and the location. Great offer for the price. On the dark side, you have to pay USD$9 for a bucket of ice. I have never seen that anywhere. The majority of decent hotel have ice machines on various floors if not all floors. So price that into your room. Otherwise, good dependable hotel.
Stayed 2 nights in Jan 2024
Response from Charles Agostinho on 2024/1/17
Dear David,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

yanide

Stayed 6 nights in Jan 2024
Response from Charles Agostinho on 2024/1/14
Dear Yanide,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, the price is fair, but as many times as I stay here I have never received VIP upgrade room.
Stayed 1 night in Jan 2024
Response from Charles Agostinho on 2024/1/11
Dear David,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you. Especially happy for your compliment to our location. Find out about the VIP benefits you are entitled to at the hotel. Here we grant 20% discount on food services. Although upgrades are not a mandatory benefit, I saw that in your last stay you stayed in room #207 (which was an upgrade).We look forward to seeing you again.

8/10 Good

Elaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and comfortable. Outlook was a bit bleak. Rooftop bar and pool was very nice. Staff were courteous, especially at check in. Breakfast was very, very good and a great selection of food.
Stayed 2 nights in Jan 2024
Response from Charles Agostinho on 2024/1/10
Dear Elaine,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

6/10 Okay

Juan, Redwood City

Stayed 3 nights in Jan 2024
Response from Charles Agostinho on 2024/1/10
Estimado Juan,Gracias por elegir el Windsor Excelsior Hotel para alojarse en Rio.Nos pusimos felices que nuestros servicios hayan gustadoEsperamos que haya guardado buenos recuerdos de nuestra ciudad.Saludos cordiales,Charles AgostinhoGerente de Hospedaje

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Charles Agostinho on 2024/1/10
Dear Mary,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, room comfort
A Good, Older Hotel
The property is not the most updated or nicest hotel in Copacabana by any means, but it provides excellent service and value. The staff at check-in noticed my fiancé coughing and immediately had water brought. That was an impactful first impression, and it was greatly appreciated. The room itself was very well cleaned, and the linens were fresh and spotless. The “courtyard view” was not that nice through the tiny window, but we only stayed one night and didn’t really care about that. Breakfast was excellent with views to the beach from the dining area. We had them stow our bags, so we could go to the zoo; the bellhops were very attentive. This hotel could use a refresh in some areas, but it is exceptionally well managed. We would recommend a stay here.
Stayed 1 night in Jan 2024
Response from Charles Agostinho on 2024/1/8
Dear Nicholas,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you. Especially happy for your compliment to our staff, location and breakfast. We hope you kept good memories here.Greetings,Charles AgostinhoHospitality Manager

10/10 Excellent

Carlos Felipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for travelers wishing to stay at Copacabana beach.
Stayed 7 nights in Dec 2023
Response from Charles Agostinho on 2024/1/8
Dear Carlos Felipe,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Charles Agostinho on 2024/1/8
Dear Kevin,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 Good

David

Liked: Cleanliness, staff & service
1 Week Stay for NYE
The hotel was clean, but the beds weren't very comfortable and the rooms are dated. The staff were friendly. The location was excellent. It was a positive experience overall.
Stayed 7 nights in Dec 2023
Response from Charles Agostinho on 2024/1/8
Dear David,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 Good

amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Charles Agostinho on 2024/1/8
Prezado Amir,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

4/10 Poor

Christian

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They charged me for mi wife extra when the room was for 3 people breakfast fast was overpriced mirror for the bathroom had rusty water marks hotel need an upgrade looks old in the rooms the staff was ok also in the Christmas dinner one of the male waitress was in the bathroom with me and he pee and did not wash his hands
Stayed 5 nights in Dec 2023
Response from Charles Agostinho on 2024/1/31
Dear Christian,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.According to your confirmation voucher, your reservation was made for 1 adult only. Reason why you had to pay an extra fee.Greetings,Charles AgostinhoHospitality Manager

6/10 Okay

Khristina

Traveled with group
Liked: Staff & service, property conditions & facilities
Had to stay here during NYE because of the proximity to the event we were attending .. but for the price, can find something else
Stayed 4 nights in Dec 2023
Response from Charles Agostinho on 2024/1/8
Dear Khristina,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you during the NYE.We hope you kept good memories here.Greetings,Charles AgostinhoHospitality Manager

6/10 Okay

Geraldo

Stayed 5 nights in Dec 2023
Response from Charles Agostinho on 2024/1/8
Prezado Geraldo,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Jorge Escobar

Stayed 3 nights in May 2023
Response from Charles Agostinho on 2024/1/22
Estimado Jorge Escobar,Gracias por elegir el Windsor Excelsior Hotel para alojarse en Rio.Nos pusimos felices que nuestros servicios hayan gustado.Esperamos que haya guardado buenos recuerdos de nuestra ciudad.Saludos cordiales,Charles AgostinhoGerente de Hospedaje

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Front desk staff were very professional and everyone I came into contact with were impressive. Exceeded my expectations. Great hotel, great location, loved the rooftop bar and pool.
Stayed 1 night in Dec 2023
Response from Charles Agostinho on 2024/1/7
Dear Stephen,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Rhaissa

Stayed 2 nights in Dec 2023
Response from Charles Agostinho on 2024/1/7
Prezada Rhaissa,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Orival

Traveled with family
Stayed 4 nights in Dec 2023
Response from Charles Agostinho on 2023/12/31
Prezado Orival,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 Excellent

Vijaya

Traveled with family
Best value for price
Rooms are clean and staff is extraordinary. They were very helpful to book tours and always willing to help and answer any questions
Stayed 4 nights in Dec 2023
Response from Charles Agostinho on 2023/12/29
Dear Vijaya,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent location in front copacabana beach. Room with problems toilet in my two rooms. Clean room
Stayed 2 nights in Dec 2023
Response from Charles Agostinho on 2023/12/27
Dear Antonio,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 Excellent

Warren

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Response from Charles Agostinho on 2024/2/11
Dear Warren,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager