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Reviews of Hilton Garden Inn Ridgefield Park

3 out of 5
Hilton Garden Inn Ridgefield Park
70 Challenger Road, Ridgefield Park, NJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 527 out of 1017 reviews" "
Rating 8 - Good. 219 out of 1017 reviews" "
Rating 6 - Okay. 120 out of 1017 reviews" "
Rating 4 - Poor. 83 out of 1017 reviews" "
Rating 2 - Terrible. 68 out of 1017 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

DRGM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean and quiet
Stayed 2 nights in Apr 2024

2/10 Terrible

Nicole

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms terribly need updating. Horrible smell, dingy carpets, loud rusty air conditioner, horrible mattress. The staff was very nice and so was the lobby but unfortunately the room is the most important part and it was seriously not what I ever would have expected from an establishment with the Hilton name at the price I paid. I’m beyond disappointed.
Stayed 2 nights in Apr 2024

6/10 Okay

Julio

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very noisy.
Stayed 1 night in Jan 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Location was not accessible for public transit and it was terrifying trying to turn into the hotel entrance. Facilities are lovely
Stayed 2 nights in Apr 2024
Response from Mark W. on 2024/4/26
Hi Lori, thank you for taking the time to fill out the survey. Just an FYI, there is a bus right outside the hotel that goes to NYC and another that goes to other local attractions. I live in NYC and take it every day:-)

8/10 Good

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening staff, at check in, was pleasant! Pool was nice and warm!
Stayed 1 night in Apr 2024
Response from Mark W. on 2024/4/25
Hi Cassandra, thank for the nice comments regarding the staff and pool, I will share this with them!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The room had a funny smell to it. We switched rooms but the room still exists.
Stayed 1 night in Apr 2024
Response from Mark W. on 2024/4/25
Hi Eric, thank you for filling out the survey score, could you tell me which rooms you were in?

4/10 Poor

DOHWEE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It is OK
Stayed 2 nights in Feb 2024
Response from Mark W. on 2024/4/25
Thank you for filling out the survey, I'd love to know where we fell short of your expectations.

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to eat in a 4 mile radius
Stayed 2 nights in Apr 2024
Response from Mark W. on 2024/4/25
Hi Juan, thank you for filling out the survey. I know it doesn't help but the restaurant in the lobby has been reopened for dinner as of April 24.

4/10 Poor

Merin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was not upto Hilton standards. The room and bathroom were not clean and looked outdated. The bedsheet had a red stain and we had to request to change it. The breakfast manager lady was rude.
Stayed 1 night in Apr 2024

2/10 Terrible

Lauren

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience at the hotel really ruined an otherwise nice family vacation. The staff at the hotel is aweful. We sat around for almost 2 hours after traveling all day and our room was over an hour late for our check in. 1 person servicing the front desk thankfully speaks english but barely has enough time to deal with any issue or request. They won't give enough towels for the pool, which was rat packed- when you'd ask for TOWELS they brought another 4 for the pool area shelf and you'd have to run and grab them before the other people who also need towels did- Never mind getting a new set of towels for your room! The room was far from clean. My fridge broke day 1. Hich they replaced. Who knows if ill be charged. Still yet to see. There's no bar or resteraunt, it's a breakfast a la carte type stand? Which is run so poorly- their server is a miserable man who can barely speak/ understand english. Also open only until 10am and an adult has to go down so don't try to allow your kids to go get something. They'll tell you after they cook your a la carte item that they don't have bacon or homefries but "you got extra sausage." Which they will also charge you for despite it not even tasting good enough for the dog and you specifically said you didn't like. I also told the unpleasant server that I'd bring it up with the hotel as he asked me to but he followed me tho the desk infront of lobby of guests and yelled over me in broken English so i couldnt even solve my issue at the front
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stop if your just visiting the area.
Stayed 1 night in Apr 2024
Response from Mark W. on 2024/4/20
Hi Carlos, Thanks for the great review!

8/10 Good

steven

Liked: Cleanliness, staff & service
Needs update refresh
Stayed 2 nights in Apr 2024
Response from Mark W. on 2024/4/20
Hi Steven, thanks for taking the time to fill out the survey.

10/10 Excellent

Gheorghe

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Mark W. on 2024/4/15
Hi Gheorghe, thank for the great survey score!

6/10 Okay

Jadith

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mark W. on 2024/4/9
Hi Jadith, thank you for taking the time to send in your survey score, seems like we fell short in a few areas. Hopefully we'll do better next time.

10/10 Excellent

Toan, Hyattsville

Stayed 1 night in Mar 2024
Response from Mark W. on 2024/4/8
Thanks for the great review!

10/10 Excellent

ROBERT

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite, friendly and pleasant staff. clean and convenient hotel
Stayed 1 night in Apr 2024
Response from Mark W. on 2024/4/5
Thanks for the great survey score!

2/10 Terrible

Inna

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who worked in the hotel were rude, particularly Felix. There was garbage left in the drawers of the previous guests and customer service was beyond awful.
Stayed 2 nights in Apr 2024
Response from Mark W. on 2024/4/4
Hi. I'm sorry the hotel did not meet your expectations, I will have a chat with Felix but he usually gets very nice comments from the guest surveys. I will also speak with housekeeping regarding the garbage left in your drawer.

10/10 Excellent

Emily A

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice place to stay. Staff was great and room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Mark W. on 2024/4/4
Hi Emily, thanks for the great review!

8/10 Good

Godwin, Kumasi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel overall. Very clean rooms but the AC unit in our room was a bit rusty and poses a health hazard.
Stayed 1 night in Mar 2024
Response from Mark W. on 2024/4/1
Hi Godwin, thanks for the feedback, I'm having my chief engineer take a look at the unit right now.

10/10 Excellent

Grace, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities
One of our favorite hotels in Bergen County. Close to NYC, but safe & quiet. Perla at the front desk was lovely and accommodating. She made our stay very enjoyable! The breakfast was excellent, too.
Stayed 1 night in Mar 2024
Response from Mark W. on 2024/4/2
Thanks for the great review and kind words regarding Perla! I will send them along to her.

6/10 Okay

janae

Traveled with family
It’s pretty old
Stayed 3 nights in Mar 2024
Response from Mark W. on 2024/4/1
Hi Janae, I'm sorry we didn't meet your expectations but the good news is the hotel will be going under a refresh late 2024 or early 2025.

10/10 Excellent

Susana, Waterbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet!
Stayed 2 nights in Mar 2024
Response from Mark W. on 2024/4/1
Hi Susana, thanks for the great review!

10/10 Excellent

Francheska

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2024
Response from Mark W. on 2024/4/1
Hi Francheska, thanks for the 5 star review!

2/10 Terrible

Jerry

Stayed 2 nights in Mar 2024
Response from Mark W. on 2024/4/22
Hi Jerry, thank you for taking the time to fill out the survey, I wish I had more information as to where we fell short during your stay.

10/10 Excellent

Caribe

Stayed 2 nights in Mar 2024
Response from Mark W. on 2024/4/1
Hi Caribe, thanks for the great review!

10/10 Excellent

Ana, Manassas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Mark W. on 2024/4/1
Hi Ana, thanks for the great survey score!

10/10 Excellent

Daphne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Mar 2024
Response from Mark W. on 2024/3/26
Hi Daphne, thanks for the great review, we look forward to seeing you again in the future!

6/10 Okay

David, Old Orchard Beach

Business traveler
Liked: Staff & service
This property was fine enough but they have no suites and they have no dining. I actually cancelled my stay and went elsewhere.
Stayed 7 nights in Mar 2024
Response from Mark W. on 2024/3/25
Hi David, I apologize we fell short of your expectations, I just want to clarify we do have the restaurant that is open for breakfast daily and will be reopening for dinner on or around April 15th.

8/10 Good

TERRI, RIDGEFIELD

Stayed 2 nights in Mar 2024
Response from Mark W. on 2024/4/11
Hi Terri, thanks for filling out the survey score!

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
It needs a do not disturb sign for door!
Stayed 2 nights in Mar 2024
Response from Mark W. on 2024/3/11
Thanks for the nice survey review, I apologize there was no DND sign for the door, next time just call the front desk and they'll get one for you!

8/10 Good

Sheila

Stayed 2 nights in Mar 2024
Response from Mark W. on 2024/4/1
Hi Sheila, thanks for the 4 star review! Hopefully next time we can make it 5!

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greattt play
Stayed 1 night in Mar 2024
Response from Mark W. on 2024/3/11
Thanks for the great review Jonathan!

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The play is the perfect for go out of all
Stayed 3 nights in Mar 2024
Response from Mark W. on 2024/3/5
Hi Jonathan, thanks for the positive review!

8/10 Good

Kyu Bok

Stayed 7 nights in Feb 2024
Response from Mark W. on 2024/3/20
Thank you for the survey score!

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mark W. on 2024/2/21
Hi Jia, thanks for the great survey score!

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mark W. on 2024/2/19
Hi Nakia, thanks for the great survey score, look forward to your next stay at our property!

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Mark W. on 2024/2/15
Hi Maria, thanks for the great survey score! We look forward to seeing you again in the future!

2/10 Terrible

Anna

I didn’t like the fact that on the website, it said it was a smoking room, and when I arrived, it’s not even a smoking hotel, then to sit outside and smoke there was not one place to sit so you had to stand along the front door while people came in and out so now I was not happy with your hotel Would look forward to a refund. Sincerely, Miss Nelson.
Stayed 1 night in Feb 2024
Response from Mark W. on 2024/2/14
Hi Miss Nelson,Sorry for any confusion but our property is 100% smoke free. I went to the Expedia site and nowhere does it say we have smoking rooms but it does say under Property Amenities we are !00% Smoke Free.

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Mark W. on 2024/2/13
Hi Anita, I'm sorry we fell short of most of your expectations, hopefully we can do better in the future.

6/10 Okay

MARGOT

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mark W. on 2024/2/13
Hi Margot, thank you for the survey reply, 3 out 5 is ok but I'd love to know where we fell short of a higher score.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you get there at night, make sure to ask for Felix, we visited from Rhode Island for NYFW and we didn’t have any idea about transportation and other information in there, Felix was the best, he gave us so much information, he gave us the name of apps to use while in NJ and NY for transportation, he gave us a list for places to eat, overall it was a great experience for us thanks to him, also to the lady that helped us multiple times when our keys were not working very well to get in the room.
Stayed 3 nights in Feb 2024
Response from Mark W. on 2024/2/12
Hi Melissa,Thanks for the great survey score and the kind words regarding Felix at the front desk! I will be sharing your comments with our staff and Felix in particular.

4/10 Poor

Jenette

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The carpet was dirty and had a stagnant smell. The shower was broken. The room smelled, the thermostat was not functioning correctly.
Stayed 1 night in Feb 2024
Response from Mark W. on 2024/2/12
Hi Jenette, I apologize that we did not meet your expectations during your stay. I have forwarded your comments to our Director of Housekeeping. I can assure you that all the rooms are clean but some look dated and do need a refresh which I am told we are getting mid to late 2024.

8/10 Good

Maxwel, Pueblo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice location
Stayed 2 nights in Feb 2024
Response from Mark W. on 2024/2/12
Thank you for the kind words!

6/10 Okay

Elmore

Liked: Cleanliness
Disliked: Staff & service
Parking is good.
Stayed 1 night in Feb 2024
Response from Mark W. on 2024/2/12
Hi Elmore, thanks for the nice words regarding our parking situation, I see we may have fallen short on other parts of your stay, was there anything in particular?

8/10 Good

Anibal, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is that you can hear the traffic passing by on the highway. I thought the room had soundproof windows. I couldn't sleep well.
Stayed 1 night in Feb 2024
Response from Mark W. on 2024/2/7
Hi Anibal, unfortunately those windows are not sound proof but I have moving forward instructed that any window replacement done on that side of the hotel to be done with sound proof windows. Thanks for the overall good score!

2/10 Terrible

Shalini

Stayed 1 night in Jan 2024
Response from Mark W. on 2024/3/20
Hi Shalini, I'm sorry we fell short during your stay with us, I don't know the specifics though to be able discuss further.

4/10 Poor

zeki

Stayed 2 nights in Jan 2024
Response from Mark W. on 2024/2/5
Hi Zeki, I'm sorry we fell short of your expectations during your recent stay with us, I can't tell from the score where we fell short but if you leave some comments I will get back to you.

10/10 Excellent

Rol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent..the room was beautiful..loved loved loved the pool..so nice and warm..just a great place ..highly recommend for sure
Stayed 1 night in Feb 2024
Response from Mark W. on 2024/2/2
Thank you for the kind words and great survey score. I will be sure to share this with our staff! Hopefully we'll see you again in the future.

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night staff was amazing, complimented me and my boyfriends outfits as we were headed out to new york. The place is clean, the pool was nice. Wish there was some supervision because of other people hogging areas longer than the recommended time. Was very nice room, always had new towels and sheets the next day
Stayed 3 nights in Jan 2024
Response from Mark W. on 2024/1/31
Hi Alyssa, thanks for the kind words I will share them with the staff. I apologize for the inconvenience at the pool, in the future just ask a front desk member to kindly remind other guests about sharing:-) We look forward to seeing you in the future!

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark W on 2024/1/29
Hi Dennis, thanks for the great survey score!