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Reviews of The Lodge at Columbia Point

4 out of 5
The Lodge at Columbia Point
530 Columbia Point Drive, Richland, WA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 816 out of 1001 reviews" "
Rating 8 - Good. 126 out of 1001 reviews" "
Rating 6 - Okay. 30 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place was great! Staff didn’t seem interested in guest service.
Stayed 2 nights in May 2024
Response from Michel Gabbud/General Manager on 2024/5/6
Hello Mike,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the Five-Star review. I noted your comment about the "lack of interest in guest service" from our staff and would like to apologize for the fact that we fell short in that area. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
Location and staff.
Stayed 1 night in Apr 2024
Response from Michel Gabbud/General Manager on 2024/5/2
Hello Christine,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/29
Hello Leslie,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Arian, Pendleton

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, new feeling, fantastic location.
Stayed 2 nights in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/29
Hello Arian,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Paul, Montgomery

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here whenever I am in Apple Valley. Never disappoints. I would note that restaurant around here close very early. 8:00 pm. However, the restaurant in the hotel is very good and stays open until 10pm.
Stayed 5 nights in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/27
Hello Paul,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Robert, Poulsbo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was outstanding!!! Great rates, great view, great restaurant onsite. Exceptional for a couple's weekend!
Stayed 1 night in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/25
Hello Robert,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Michel Gabbud/General Manager on 2024/4/24
Hello Erica,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view!!
Stayed 2 nights in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/27
Hello Jim,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/17
Hello Barbara,Thank you for staying at the Lodge at Columbia point recent recently and for your fantastic review. We hope to see you back soon again!

10/10 Excellent

Meredith

Liked: Amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/17
Dear Meredith,Thank you for your recent stay and for the fantastic five star review! We hope to welcoming you back soon again in Richland and the Lodge at Columbia Point.Best regards,Michel GabbudGeneral Manager

10/10 Excellent

Carol L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable with helpful staff and super amenities. Excellent location near parks, restaurants, shops, and the river.
Stayed 1 night in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/18
Good Day,Thank you very much for your stellar five-star review! We greatly appreciate your feedback and look forward to welcoming you back again soon to The Lodge at Columbia Point!Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Rebecca

Stayed 2 nights in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/29
Hello Rebecca,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Charles Galloway

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel and staff were extremely courteous and helpful. The Room was impeccable and service was exceptional. We will be booking a future trip and stying here as our preferred lodging. Alot of value in the experience staying here.
Stayed 1 night in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/18
Dear Mr. Galloway,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar five-star review! I am thrilled that you enjoyed your stay and hope to welcome you back again soon. Best regards,Michel GabbudGeneral Manager

10/10 Excellent

Amy

Was wonderful
Stayed 1 night in Apr 2024
Response from Michel Gabbud/General Manager on 2024/4/18
Dear Amy,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar five-star review! I am thrilled that you enjoyed your stay and hope to welcome you back again soon. Best regards,Michel GabbudGeneral Manager

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are awesome , they went above and beyond any other places I have been.
Stayed 1 night in Mar 2024
Response from Michel Gabbud/General Manager on 2024/4/18
Dear Paula,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar five-star review! I look forward to welcoming you back to The Lodge in the near future. Best regards,Michel GabbudGeneral Manager

6/10 Okay

Sabrin

Liked: Amenities, property conditions & facilities
I loved that my bed was made to perfection everyday. But I needed more tissue, dinning downstairs never answered my calls when I tried calling for food before they closed. My mom takes medicine and she came with me and needed food before a certain time and I am not from here and I did not have a car to bring her food so we had to wait till 5:00pm for her to finally get food.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, restaurant and bar. Love the wine theme throughout and views of the river. Outstanding!
Stayed 3 nights in Mar 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Jonathan,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Jeremy,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean, nice, a bit noisy, not the most beautiful area, but safe and good restaurants. Lady that checked me in was rude, angry, and perhaps just a jerk. I promise, I was not difficult; there were no problems. She was just, not nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Min, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have ever stayed in. Super friendly and cozy.
Stayed 1 night in Mar 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Min,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review.I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

don

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again, staff was nice and very friendly.
Stayed 1 night in Mar 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Don,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

4/10 Poor

Jazz

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Last night was our second stay here. The first time I would have given it 5 stars. Yesterday it would be a 1 star. We stayed on the first floor near the end of the hall and next to utility closets and it was so loud all night and early morning. Pounding, doors closing, vacuuming etc. Then the wall near the kitchenette made a vibrating sound every 20 minutes the entire time and it was to the point we considered booking a different hotel since it was loud. Also this time the hot water wasn’t running well which is a huge bummer since the big tub is one of its selling points. I strongly don’t recommend the first floor but we did enjoy the 4th floor previously.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Robert,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was nice and spacious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Misty, Kent

Stayed 1 night in Mar 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Misty,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review!I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Richland. Beautiful walk every morning on the river, very safe. Easy walk to great restaurants and the hotel restaurant is great. Love the spa and gym. Beds are comfortable and rooms are always very clean. You can not beat the view from deck.
Stayed 2 nights in Mar 2024

10/10 Excellent

Misty

Stayed 1 night in Mar 2024

10/10 Excellent

Rachel

Stayed 1 night in Feb 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Rachel,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Porter

Liked: Staff & service, property conditions & facilities
Really good
Stayed 2 nights in Feb 2024

2/10 Terrible

J

Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The place was really nice and clean
Stayed 1 night in Feb 2024

10/10 Excellent

gen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time staying at the lodge. It is a beautiful, upscale property. It is clean, modern, has plenty of parking, and the service was excellent. This is going to be our go to place to stay in the Tri Cities from now on.
Stayed 1 night in Feb 2024

10/10 Excellent

Natasha

Stayed 1 night in Feb 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Natasha,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kierra

Stayed 1 night in Feb 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Kierra,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review! I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with river views. Quiet and within walking distance of many restaurants. Hot tub was not available which was a negative for the stay. The pool is also outdoors which would be fine but n the summer.
Stayed 2 nights in Feb 2024

10/10 Excellent

Justin

Stayed 1 night in Feb 2024
Response from Michel Gabbud/General Manager on 2024/5/7
Hello Justin,Thank you for choosing The Lodge at Columbia Point on your recent visit and for the stellar Five-Star review. I am glad that you enjoyed your stay and hope to welcome you back soon again. Sincerely,Michel GabbudGeneral Manager

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and Lance was very nice at check in. Clean, comfortable, great rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels ever. The staff is bar none the most helpful, kind and appreciative staff I have encountered in my travels in recent years. The hotel is clean, beautiful and so comfortable. I love the traditional service including real glasses in the rooms, real room service served on a tray with real dishes...not paper to go boxes in a bag. The pool area is gorgeous and the views are gorgeous. I want to come back and try the spa next time. Thank you for excellent hospitality. My husband is in liver failure and we have stayed here twice now to break up the trip between Spokane and Portland for medical appointments at OHSU. It has been a breath of fresh air and a nice respite for me in between.
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful accommodations and very comfortable
Stayed 1 night in Feb 2024

8/10 Good

Sherry, Vashon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and its my "go to" property when I visit the Tri Cities. The staff are great. I enjoyed the library nooks. The rooms are looking a bit tired and could use a touchup and new bed linens. I was disappointed that the hot tub was down so I hope they get it working again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Thad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean accommodations and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderfully stay
Stayed 1 night in Feb 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return Visit in Winter
We've been here in fall, but needed a quiet mid-winter getaway and the Lodge at Columbia Point was perfect for us to combine business and escape. We had an amazing room but the first night the heater stopped working so them moved us to another river view room and gave us a restaurant credit. The staff were quite friendly and the food was very good. Our only other disappointment was the hot tub was not working - apparently needing a new part. We enjoyed walking the trails every day after lunch and spent time reading in the library room around the fireplace. Just what we needed!
Stayed 2 nights in Jan 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities
It was a lovely hotel overall. Great rooms with large soaking tubs and fireplace. However, the initial room I was in had trouble with the heating. My room was so hot all night no matter what I tried with the thermostat. I ended up sleeping with the patio doors open in the middle of winter. It was the last thing I needed after a very long drive. Turns out they had HVAC problem throughout that floor. They shouldn’t book people there if they knew of these issues. They fixed it though and moved me to another room the next morning and provided a voucher for the in-house restaurant which was fantastic. Most staff were fantastic with the exception of one front desk person who was cold and seemed annoyed by having to move me.
Stayed 3 nights in Jan 2024

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay. Very clean and all the staff was very friendly and helpful. Room was nicelyappointed, good view of the river. Don't bother ordering the picnic basket, not close to being worth the price. But overall great place to stay
Stayed 2 nights in Jan 2024