Lovely hotel but my only issues were firstly, after you have used the tea, coffee and milk sachets by the kettle, they do not get replenished. There’s only enough for a white coffee each and a black tea each. When I asked for more after they were not refilled, I was told it’s not their policy to refill.
Secondly, on arrival, we were told we’d been upgraded but when we got to our room, it was the room we booked (jacuzzi on balcony room). We were a little gutted as not sure why we were told we’d been upgraded when we hadn’t. We did ask if we could be upgraded from room 154 to 156 as that room is bigger and three members of staff discussed in Greek in front of us our request. This seemed unprofessional and the outcome was no as the room was reserved but given they chatted for approx 3 minutes and given we didn’t see anyone use the room, we were basically fobbed off.
If we weren’t told we’d had been upgraded, we wouldn’t have had a problem but it was a false thing to say and they could have let us move to the bigger room with no one being in it.
Other than those two points, the cleaner was fabulous and the lady with dark hair in reception very helpful. I would recommend to others.