"I have already opened a case with Expedia and have not heard back- I contacted the hotel directly
Hello,
I have arrived at the property and am disappointed to find that it does not match the listing photos or description. The accommodations appear significantly more worn and less clean than represented online.
In addition, I did not receive the check-in instructions with the access code, and when I rang the bell for assistance, the hostess
was rude and dismissive.
Because there are no alternative accommodations available in the area tonight, we are staying for one night only. However, I want to document these concerns immediately and request that this matter be reviewed.
Please note that we do not consider the property to be as advertised
I have photos documenting the condition of the property and can
when we arrived rang the bell
Pamela answered the door , very perturbed and asked me if I received the code which was in a text from Expedia.
I said i didn't see it, then she briskly asked me what room i was in - there are only 4 rooms as you know
and she had my name
it was a very unwelcome welcome
the bathtub
the baseboards and dust in the hallways
the description
We stayed one night due to lack of availability elsewhere .
right after I told her how unhappy I was,
I told her we would be checking out on Sunday- U was not told I was going to be charlged for the whole reservation so i booked elsewhere and paid in advance
thank you
Robyn Glaser
Booked through Expedia"
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