I am writing to express my disappointment regarding the condition of my current stay at your Sandman property in Revelstoke, specifically in Room 226.
The room is in very poor condition and does not reflect the quality I expect from a Sandman Hotel. The appliances are outdated, and there are visible stains on the carpets, floors, and even the ceiling. The exterior and interior doors are damaged, and overall, the property appears neglected and poorly maintained.
Given the condition of the room, the nightly rate of over $200 feels extremely unreasonable. Based on the state of the accommodations, a more appropriate rate would be closer to $50. This experience has fallen far short of expectations and surprised Expedia would represent this location