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Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

3.5 star property
Travelers discover a perfect blend of rural charm and modern comforts, exploring scenic nature trails on horseback before savoring fine dining experiences

Choose dates to view prices

Tarcin Forest Resort and Spa Sarajevo MGallery by Sofitel offers a family-friendly retreat in nature. Guests can hike, bike, ride horses, relax with aromatherapy at the spa, swim in the indoor pool, and enjoy meals at the international restaurant while kids play on the playground.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$2,948
NT$3,562 total
includes taxes & fees
Apr 9 - Apr 10

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Villa, Multiple Beds, Balcony

Deluxe Villa, Multiple Beds, Balcony | Premium bedding, minibar, in-room safe, desk

Deluxe Villa, Multiple Beds, Balcony

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1496 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Superior Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds, Balcony

Premium bedding, minibar, in-room safe, desk

Superior Twin Room, 2 Twin Beds, Balcony

  • Resort view
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Balcony

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony, Mountain View

Executive Suite, 1 King Bed, Balcony, Mountain View | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Balcony, Mountain View

  • Sleeps 3
  • 1 King Bed

Deluxe Villa, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds
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About the neighborhood

Located in Resnik, Tarcin Forest Resort & Spa Sarajevo - MGallery Collection is in the suburbs and near the airport. Sarajevo Tunnel Museum and Jewish Museum of Bosnia and Herzegovina are cultural highlights, and some of the area's activities can be experienced at Mt. Igman and Sunnyland. Traveling with kids? Consider Ilidza Thermal Riviera and Winter Olympic Centre ZOI '84. Discover the area's water adventures with rafting nearby, or enjoy the great outdoors with horse riding, hiking/biking trails, and mountain biking. Visit our Resnik travel guide
Map
Vilovacka BB, Resnik, 71240

What's nearby

  • Bosna River Spring
    Bosna River Spring
    24 min drive - 30.7 km
  • Sebilj in Sarajevo. View at the main square in the city center of Sarajevo (Baščaršija) full with pigeons early in the morning. Fountain in the middle and Baščaršijska džamija (mosque) at the back.
    Baščaršija Džamija
    32 min drive - 44.2 km
  • Sarajevo City Hall landmark. / View at city hall in old town center of Sarajevo, landmark in capital of Bosnia and Herzegovina, Europe. /
    Sarajevo City Hall
    32 min drive - 44.5 km
  • Ilidza Thermal Riviera
    24 min drive - 31.9 km
  • Mt. Igman
    25 min drive - 17.1 km

Getting around

  • Podlugovi Station
    27 min drive
  • Sarajevo (SJJ-Sarajevo Intl.)
    36 min drive

Restaurants

  • Zovik Grill
    9 min drive
  • Caffe Bar NO LIMIT
    14 min drive
  • caffe bar Fortuna
    10 min drive
  • orijent
    19 min walk
  • Caffe bar Treff
    14 min drive

About this property

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection

Family-friendly hotel in a rural location
A poolside bar, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Tarcin Forest Resort & Spa Sarajevo - MGallery Collection. Adventurous travelers may like the hiking/biking, archery, and horseback riding at this hotel. Treat yourself to a massage, a facial, or reflexology at the onsite spa. The on-site international cuisine fine-dining restaurant, 180°, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool along with sun loungers
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, a billiards/pool table, and massage treatment rooms
Room features
All 64 rooms offer comforts such as premium bedding and pillow menus, in addition to perks like air conditioning and bathrobes.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • Furnished balconies or patios, free infant beds, and cable channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle up to 100 km
  • Train station pick-up and drop-off shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 15 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 180°
  • Forest Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for EUR 40.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, EUR 2.05 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Airport shuttle fee: EUR 41 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Tarcin Forest Resort Sarajevo MGallery Sofitel
Tarcin Forest Resort MGallery Sofitel
Tarcin Forest Sarajevo MGallery Sofitel
Tarcin Forest MGallery Sofitel
Tarcin Forest Resort Sarajevo MGallery Sofitel Resnik
Tarcin Forest Sarajevo MGallery Sofitel Resnik
Hotel Tarcin Forest Resort and Spa Sarajevo MGallery by Sofitel
Tarcin Forest Resort and Spa Sarajevo MGallery by Sofitel Resnik
Tarcin Forest Resort Spa Sarajevo MGallery by Sofitel
Tarcin Forest Resort Sarajevo MGallery Sofitel
Tarcin Forest Sarajevo MGallery Sofitel
Tarcin Forest Resort Spa Sarajevo MGallery by Sofitel
Tarcin Forest Resort and Spa Sarajevo MGallery by Sofitel Hotel
Tarcin Forest Resort and Spa Sarajevo MGallery by Sofitel Resnik

Frequently asked questions

Does Tarcin Forest Resort & Spa Sarajevo - MGallery Collection have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Tarcin Forest Resort & Spa Sarajevo - MGallery Collection?

As of 2026/3/29, prices found for a 1-night stay for 2 adults at Tarcin Forest Resort & Spa Sarajevo - MGallery Collection on 2026/4/9 start from NT$2,948, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tarcin Forest Resort & Spa Sarajevo - MGallery Collection pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Tarcin Forest Resort & Spa Sarajevo - MGallery Collection?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Tarcin Forest Resort & Spa Sarajevo - MGallery Collection?

Check-out is at noon.

Does Tarcin Forest Resort & Spa Sarajevo - MGallery Collection provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 41 per vehicle applies.

Where is Tarcin Forest Resort & Spa Sarajevo - MGallery Collection located?

Conveniently located near the ski slopes, this Resnik hotel is 10.9 mi (17.5 km) from Franciscan Monastery and within 20 mi (32 km) of Jablanicas Lake and Bosna River Spring. Bosna and Roman Bridge are also within 20 mi (32 km).

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Reviews

Tarcin Forest Resort & Spa Sarajevo - MGallery Collection Reviews

8.8

Excellent

9.4

Cleanliness

8.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 31 out of 51 reviews
Rating 8 - Good. 10 out of 51 reviews
Rating 6 - Okay. 6 out of 51 reviews
Rating 4 - Poor. 3 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

Reviews

Verified

10/10 Excellent

Asmir

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Haris

Luxury hotell with bad isolated rooms

Luxury hotell but the rooms were badly isolated and you hear your neighbors when you want to sleep. Had to call the reception as we we’re hearing the tv from the next room. The spa is just an cold pool and the saunas wasn’t warm enough.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pests, Poor Service, and a Catastrophic Stay

We arrived late at night with our three young children, tired after a long journey. We had booked a villa and were looking forward to a peaceful and pleasant stay, but unfortunately, we were deeply disappointed. As soon as we entered the villa, we were greeted by an unpleasant sight: long-legged silverfish crawling on the ceiling, a dead beetle in the shower, and spiders hanging from the ceiling. My husband had to go to the reception, and we were promised two rooms in the main building instead. When we finally reached those rooms, they were no better. We found a live silverfish on the floor in one of the rooms, and outside our other room, there was a large dead brown beetle. We felt very uncomfortable staying there due to the pests and insects, and now we were left without accommodation in Sarajevo in the middle of the night, with three tired and disappointed children. We contacted the hotel's manager, Nermin Horman, who informed us that they would not reimburse us for the nights, even though we had paid over 500 euros for accommodation that we never used. After a long night of searching for another hotel, we eventually found a room at Ibis Styles. When we checked in, we realized that it was actually a sister hotel to Tarcin. The room was okay, but the breakfast was another disappointment. Dirty plates, an unappetizing buffet, and ants in the restaurant quickly made us realize that we didn’t want to stay here either.
silverfish crawling on the ceiling
large dead brown beetle
Stayed 1 night in May 2025
Verified

4/10 Poor

Aurelie

Disliked: Staff & service, property conditions & facilities, room comfort
There was a wedging at the hotel and therefore no access to the restaurant and we had to order room service which is a shame. The breakfast was not nice (not fresh cakes and only a few options)
Stayed 1 night in Apr 2025
Verified

8/10 Good

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities
I had villa room. Very clean and cosy compared to villas in other countries. Bathroom: i have noticed in eastern europe and central asia they seem to all have the foul drainage smell in all bathrooms. It must be the way drainage is designed. For a 5 star the toiletries wasn't on par. No fans, leave window open 24/7. Toilets have bidets in rooms but not in public areas, no issues with running water. Breakfast: expected alot more for 5 star. It was average. Dinner: excellent food. All dishes were tasty. Mohitoes not expensive. Mensur is the best. Very friendly and welcoming same with all staff. Staff: everyone polite and friendly, however there is always the odd one that dont like their job or not bothered to go that extra mile. For example reluctant to help get rental car or told us when all horse riding places where closed. They have lazy horse ranch 10minutes away which is open every day all year around. I would stay again. Very peacfull and quite. However it is far from city center, mostar and waterfall. Theg have baby horse kids can feed and pet as well as a few goats. Visitied early april 2025. Weather was freezing. Sometimes snow. Started to get warm just before i left. Games area downstairs, not much to do. Pinball machine half worked. They have softplay for kids on ground floor very helpful.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Adis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel und super Zimmer. Sehr gutes Restaurant
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

MANGLER OG PLUSSER

Det står om TARCIN HOTELL AND SPA at alle rom har utsikt til fjellene. Vi så rett på parkering og trær, null fjell. Å dusje bare med hånddusj var ikke mulig, da bryter for å veksle dusj-tak, ikke virket. Kjøleskapet virket heller ikke, og dør-håndtak til balkong var helt løst. Men alt annet er topp, servitører er PRIMA👍
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Yazan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a must visit and stay in property when you’re in Bosnia
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Heinz

Liked: Cleanliness, staff & service

Gutes Hotel, aber bei weitem kein Luxushotel!

Das Tarcin Forest Resort ist ein gutes Hotel an einer atemberaubenden Lage. Das Personal ist sehr nett und hilfsbereit. Sie tun alles, um die Gäste zufrieden zu stellen. Vom Innenpool aus hat man ebenfalls eine tolle Aussicht und kann sich auf der Aussenterasse sonnen. Die Zimmer sind sehr grosszügig ausgelegt und sehr sauber. Das Frühstück ist ausgezeichnet. Positiv zu erwähnen ist auch die tollen und kostenlosen Ladestationen für Elektroautos, welche wir gerne beansprucht hatten. Leider sind wir dennoch nicht ganz zufrieden. Das Hotel wird als Luxushotel angepriesen, vor Ort sogar als 5 Sterne Hotel. Dies ist es nach internationalen Standards bei weitem nicht. Das Hotel wurde 2018 gebaut. Es scheint uns, als ob das Hotel durch Corona stark gelitten hat. Einige Bauten (Villen) und Anlagen wurden bis heute nicht fertiggestellt. Zudem leidet nun der Unterhalt. Abgenutzte Möbel auf den Zimmern und rostige Container in den WC's beim Pool sind nur einige Beispiele. Die Möblierung im Restaurant erinnern uns eher an eine Kantine. Leider scheinen die Bosnier es mit dem Abfall nicht sehr genau zu nehmen. Auf der Zufahrt zum Hotel liegt überall Abfall herum, was nicht sehr angenehm ist. Das Hotel wird mehrheitlich von Muslimen und arabischen Gästen gebucht. Das ist grundsätzlich kein Problem, aber es gibt dadurch im ganzen Hotel keinen Alkohol. Dies müsste bei der Buchung erwähnt werden! Fazit: Das Hotel ist nicht das Problem. Das Problem ist, wie es vermarktet wird.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Ozkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 yıldız

Otel çok güzel doğası, havası harika. Çalışanlar çok yardımsever ve kibar teşekkürler.
Stayed 2 nights in Nov 2022
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO 5 STAR Hotel at all. Poor quality of breakfast & food in general. Expensive Transfers to the airport.
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Zeyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

The best hotel in Bosnia
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Yann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel au milieu de la forêt avec de belles ballades à faire à pied ou en quad, vélo… les chambres sont spacieuses avec de belles salles de bain. Un étage avec un billard, baby foot et console de jeu. Une fausse note, la piscine était fermée sans que nous en ayons été prévenus au préalable. C’est bien dommage car, elle avait l’air très belle.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Senada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Winter wonderland

The hotel has several villas on their grounds, natural beauty surrounded by forest trees, it was magical with white snow. The villas are of a modern design which are built to compliment the forest environment. To top it all off e enjoyed the hotel wellness and spa facility, rich buffet breakfast and friendly ad attentive service.
Stayed 2 nights in Jan 2022
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for families with children

The location is amazing in the middle of a forest surrounded by mountains. We spent a wonderful Christmas Eve at the resort. The fitness center is open 24 hours. The outside playground is in the middle of the forest, perfect for children. Overall a wonderful experience. Definitely recommend to families with kids.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Riham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! the place is amazing and its highly recommended to have massage their. You have to know that there is no Alcohol :( but you can bring your own . . . I didn't know this before going there :)
Stayed 1 night in Dec 2021
Verified

4/10 Poor

salah k

You have to specifically ask them to clean the room You have to specifically ask them for water in the room They Overbrook so they didn't give me the room I asked for when I checked in. They gave me a room of lower standard. They did refund me a night stay though
Stayed 5 nights in Oct 2021
Verified

10/10 Excellent

Said

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was excellent , the atmosphere was echo friendly , the room was great, the breakfast was quiet and beautiful scenery
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Saleh ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel

Very nice hotel very good staff very good service loved it
Stayed 3 nights in Sep 2021
Verified

8/10 Good

Verified traveler

Rooms and bath rooms very poor which need more cleaning and good furnitures and amenities Staff not friendly and helpful Except breakfast waiters Quilty of food need more improvement specially vegetables and fruits And there is no items for dietary people
Stayed 5 nights in Jun 2021
Verified

8/10 Good

Senada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short drive from the city into the arms of nature

Loved the location, hotel design, facilities it offered, the serenity of the forest, the reception desk staff were fabulous, the spa center staff were extremely polite and helpful, food was excellent. However, we picked the wrong time to go as the hotel had a weekend special for families with 2 children, and children under 12 were there for free and it was extremely noisy as the children were running through the hotel with no parent supervision, loud, screaming, yelling, demanding, whilst both the hotel staff and other guests had to endure it all whilst most of the parents simply assumed the behavior of their children was to be tolerated as they paid for the service. The indoor pool, where it clearly states no jumping was used like a trampoline. The serenity returned Sunday afternoon when most families left the hotel and we purposely stayed back till late to enjoy and reclaim the beauty of the hotel in this serene forest environemnt. Trust me, I am a parent and love children, but when young couples assume that their children can run wild, scream and behave uncultured is "new age" please take us all back to when manners and social behavior were part of child upbringing. Look forward to returning to the hotel, but prior to booking will make sure it is not at a time of their family special.... Seriously, highly recommend the hotel.
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Friendly staff.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property that we keep coming back again and again. The level of care that the staff puts into meeting the guest expectations are unmatched. Many times, the director and the manager have personally called me to make sure that all is superb. In terms of amenities, nothing is left to imagination--this truly is a 5-star hotel where you can unwind and relax. From the toiletries and robes to spa services to indoor games to outdoor activities to breakfast buffet, the place is gorgeous and family-friendly. Just tried some of their signature virgin cocktails last time and they were great. My family comes to escape our busy life every chance we get and we are looking forward to another great stay. It has become a home away from home.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

This place was amazing! It is a brand new beautiful resort in the most picturesque setting. Big rooms with a balcony that has an amazing room. I had a “Mountain View” room and highly recommend it, worth the upgrade to see the sunset and rise over the mountains. Very quiet and peaceful place. The staff is wonderful. Every person I met went out of their way to make sure my time there perfect. The drivers were so nice, I recommend having them pick you up at the airport and the shuttle into Sarajevo old town.
Stayed 2 nights in Nov 2019