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Reviews of Hampton Inn & Suites Reno/Sparks

2.5 out of 5
Hampton Inn & Suites Reno/Sparks
200 Legends Bay Dr, Sparks, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 441 out of 715 reviews" "
Rating 8 - Good. 158 out of 715 reviews" "
Rating 6 - Okay. 53 out of 715 reviews" "
Rating 4 - Poor. 32 out of 715 reviews" "
Rating 2 - Terrible. 31 out of 715 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. A bit pricey but worth it.
Stayed 1 night in Apr 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/5/12
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

kristy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!!! Perfect location!
Stayed 1 night in Apr 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/4/29
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We are so delighted that you were pleased with our hotel. We hope to have the honor of hosting you again.

8/10 Good

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/4/29
Thank you for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for my needs. Clean, brand new facility.
Stayed 2 nights in Apr 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/4/27
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was limited at the hotel
Stayed 3 nights in Apr 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/4/20
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We apologize that you were unsatisfied with the available parking. There is ample parking in the casino lot across from the hotel that is patrolled by security 24/7. We hope to have the honor of hosting you again.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Feb 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/4/17
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

6/10 Okay

ddrea

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unfortunately both elevators were not in service. That was not convenient. One was fixed the next morning Front desk did not seem very invested in customer service. It’s still a nice place for the price.
Stayed 1 night in Apr 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/4/15
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We sincerely apologize for any inconvenience that you may have experienced. We are awaiting parts to repair the one elevator and called a technician as soon as the second one went down as we cannot be without an elevator. A technician arrived within an hour and the issue was resolved within two. We hope to have the honor of hosting you again.

4/10 Poor

Niki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I’m still in pain from the bed. It was an awful bed. Only one of the elevators worked and the one that did work was not reliable. The breakfast was excellent. The staff was wonderful. The room was nice and clean.
Stayed 1 night in Apr 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/4/15
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We are so sorry that you were not comfortable in the bed in which you slept. We understand how miserable that can be. We hope that you recover quickly!

10/10 Excellent

Meghan

Stayed 5 nights in Mar 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/4/20
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Angelo

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great breakfast nice new and clean rooms
Stayed 2 nights in Mar 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/3/27
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
It’s always great.
Stayed 2 nights in Mar 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/3/16
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We are honored to have you as a repeat customer. We look forward to hosting you again soon.

8/10 Good

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and service is great. The surrounding store and options are very convenient. Our room was facing the water and moutains witj snow on top and was wonderful to see. The only downfall is the flooring has no padding so its a lil hard to walk on and makes the footsteps sound a lot liuder then should be. The walls are very thin so you can hear every guest walking down tje hall way and leave there room. Dont recommend if you dont have kids as the kids running around will annoy the guest thriighout the floor.
Stayed 1 night in Mar 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/3/13
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We apologize for any inconvenience that you may have experienced. We hope to have the opportunity to serve you again.

6/10 Okay

Kyle

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/3/11
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We are so sorry that your stay did not meet your expectations. We would love to have additional feedback so that we can address any areas of concern. We hope to have the honor of hosting you again.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Heidi Lyttle, Assistant General Manager on 2024/3/2
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again soon.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2024/3/2
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again soon.

8/10 Good

Srikanth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. The property was in a nice area, very close to all the shopping and dining options. The beds were not that good. My family complained about them to be uncomfortable and that they couldn't get a good night's sleep. Maybe the quality of the beds need to be improved 2. We stayed on a weekend and a weekday. The breakfast on the weekend was very good. But the following weekday, there were not that many good options. I understand that the hotel would focus on the the weekend considering the traffic, but the quality has to be maintained regardless. Thanks.
Stayed 2 nights in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2024/3/2
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We are sorry that you were dissatisfied with the beds and weekday breakfast. Our breakfast items are rotated daily to offer various selections to our guests. We hope that when we remodel that our beds will be more to your comfortability. We hope to have the honor of hosting you again soon.

10/10 Excellent

James, Santa Clarita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2024/3/2
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service staff very friendly. Cool snack bar to purchase and free breakfast has a lot of options. Will stay again
Stayed 2 nights in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2024/3/2
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again soon.

10/10 Excellent

Kim

Stayed 1 night in Dec 2023

4/10 Poor

francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was indoor and the water was cold
Stayed 3 nights in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/31
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We apologize for any inconvenience that you may have experienced. We do our best to maintain a water temperature of 80 degrees. We will continue to monitor the pool and room temperature to provide as much comfort as possible to all of our guests.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/31
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We look forward to the opportunity to host you again.

10/10 Excellent

Rick

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that’s it’s by the lake
Stayed 1 night in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/26
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
Nicely located next to the outlet, Casino, IMax theater, and lots of restaurants in the area. Both our rooms had the direct view of the lake on the 3rd floor. All these and the free breakfast, dog friendly hotel, EV charger, very friendly and helpful staff makes this pretty much the best hotel we've stayed in the greater reno/sparks area.
Stayed 3 nights in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/26
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We are delighted that you enjoyed your stay and love the picture that you were able to capture from the hotel. We hope to have the honor of hosting you again.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/26
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Edward

Girl at front desk wasgreat
Stayed 1 night in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/26
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Dayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/26
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Tammie

Traveled with family
Liked: Amenities
Everything and everyone was perfect.
Stayed 1 night in Dec 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/6
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

6/10 Okay

Davin

Liked: Cleanliness, staff & service, amenities
Nice staff and good enough breakfast. Walls, floors are thin so I woke up a number of times to people walking above us on their heels.
Stayed 2 nights in Nov 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/3
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We apologize for any inconvenience that you may have experienced. We hope to have the honor of hosting you again.

10/10 Excellent

Mitchell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying at the Hamptons and stayed at this site more than once. Will return as well. They make things right for you🙏 Thank you
Stayed 2 nights in Nov 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/11/26
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

2/10 Terrible

Cristina

Stayed 1 night in Nov 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/12/26
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We apologize for any inconvenience that you may have experienced.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/11/26
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/11/26
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Kellie, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/11/18
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/11/12
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/11/6
Thank you for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

Kaysi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view of lake peace n calming atmosphere. breakfast was hot and plenty of choices.
Stayed 1 night in Nov 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/11/6
Thank you for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

10/10 Excellent

kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the king suite balcony room, we travel from California to stay here all the time! It is our favorite room! This time we were missing the extra sheets, pillows and blankets for the pull out bed, but I called downstairs and they got them up there within 15 minutes! Will be coming back
Stayed 1 night in Oct 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/10/30
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We look forward to hosting you again.

10/10 Excellent

Gloria

Stayed 1 night in Oct 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/11/25
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
I wish we were able to stay closer together. Whether it was same floor. Also our shower doors would not remain closed and we would have to hold them in place while using the shower
Stayed 2 nights in Oct 2023
Response from Piper on 2023/10/15
Thank you for your feedback! We appreciate you informing us of the shower door issue so we may remedy it. We hope to host you again soon!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with beautiful view of lake. Really good breakfast each morning.
Stayed 3 nights in Oct 2023
Response from Piper on 2023/10/15
Thank you for your outstanding feedback Donald! We hope to host you again soon!

10/10 Excellent

vicki l.

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hampton never disappoints
Nels at the front desk enthusiastically welcomed us and Jessica did a great job preparing our room. Convenient to shopping and restaurants.
Stayed 1 night in Oct 2023
Response from Piper on 2023/10/15
Thank you for your wonderful review Vicki! We are so glad Nel and Jess took great care of you. We hope to see you again soon!

10/10 Excellent

Josh

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a good view for 4 day 3 nights. Excellent!
Stayed 2 nights in Sep 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/10/2
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honour of hosting you again.

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for our son’s baseball tournament @ Golden Eagle Regional Park. An easy 15 min drive to the park. The location is great, lots of dining/food options within waking distance as well as entertainment including Scheel’s, Legends Bay casino, Coconut Bowl, etc. I would highly recommend all 3! The hotel staff were friendly and helpful. Breakfast was good, lots of options. Would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/10/2
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honour of hosting you again.

10/10 Excellent

sadeed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and great services
Stayed 2 nights in Sep 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/9/30
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honour of hosting you again.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in Sep 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/9/30
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honour of hosting you again.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
The staff didn’t acknowledge us or smile at us when we came and went. Otherwise it was excellent!
Stayed 1 night in Sep 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/9/24
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We sincerely apologize for our staff's lack of acknowledgment and will address this matter immediately. We hope to have the honour of hosting you again.

2/10 Terrible

Joel

Stayed 1 night in Sep 2023
Response from The Management Team, Hampton Inn, Reno/Sparks on 2023/11/13
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We are so sorry that you had such a negative experience with us. We are always striving to improve and provide the best possible service to our guests so any detailed feedback is always appreciated. We hope you will give us the change to exceed your expectations in the future.

6/10 Okay

Alicia

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Rude customer w
Eric front desk has HORRIBLE CUSTOMER SERVICE! He rudely kept me waiting at front desk for a while. As he finally came out of the back office he was on a personal call the whole time he checked me into the hotel. His call was on speaker the whole time! Never greeted me or said anything besides my I.d. & credit card for deposit. Never once did he make eye contact with me. He also continued his conversation while helping the next customer. We both agree that it was the rudest customer experience EVER!
Stayed 2 nights in Sep 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/9/9
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We sincerely apologize for the unacceptable experience that you encountered at the front desk. We will most definitely be addressing this issue with our front desk to prevent recurrence. All of our guests should receive exceptional service and we are so sorry that you did not.

4/10 Poor

Scott

Liked: Property conditions & facilities, room comfort
Nice place. Great room. But the smell of marijuana being smoked next-door woke us up in the middle of the night. And that was not good. Made the wife sick. You need to not let that happen
Stayed 1 night in Sep 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/9/9
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We sincerely apologize for any inconvenience that you may have experienced. We hope to have the honour of hosting you again.

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility
Stayed 1 night in Sep 2023
Response from Heidi Lyttle, Assistant General Manager on 2023/9/3
Thank you so much for choosing to stay with us! We greatly appreciate you and your feedback. We hope to have the honor of hosting you again.