Reaching Out - Hoa Nhap Handicrafts Tours

It was highly uncomfortable. There was no end to mosquitoes, there was signs of previous smoking. Rooms were smaller than what was seen on its ads. I ended up cancelling my stay there due to the discomfort for my family and my child. They we unnecessarily nosey about the whole ordeal. I gave them a brief answer. The staff went and asked my partner why i cancelled. Which only pissed me off further. I was so dissatissfied with the stay i didnt even care about getting a refund I just wanted out as soon as possible. They never reached back to me about a refund. And at this point they can have it. Just take the 1 star rating from me. If i can give the a -star i would. I feel ripped off. If there are any possitives. It was just the scenery. Other than that. Completely wasted time and money. Avoid if u want an actual comfortable stay on your vacation time.

The hotel was spotless. Staff were fantastic went above and beyond to accommodate us. Highly recommend

The hotel itself was quite nice and clean, and we likely would have given 4 or 5 stars except for the fact that the room described in our booking was not what we were given. We booked a two bedroom suite that was advertised as two bedrooms with private bathrooms, king beds, separate dining/living area with table and couch. What we received was a one bedroom suite where the couch had been removed and a queen bed put in its place. And the second 'ensuite' was more like a powder room with a small stand up shower that couldn't be used without flooding the whole bathroom. When we brought these discrepancies to the hotel we were told essentially you get what you get. And there was no effort to fix the unusable shower. Overall the hotel itself was fine, buffet breakfast was good and outside of the room issue the staff was very friendly but be aware that the photos online are intentionally deceiving and are advertised as much larger than reality.