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Reviews of Tru by Hilton Raleigh Durham Airport

2.5 out of 5
Tru by Hilton Raleigh Durham Airport
350 Airgate Dr, Morrisville, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 469 out of 705 reviews" "
Rating 8 - Good. 142 out of 705 reviews" "
Rating 6 - Okay. 50 out of 705 reviews" "
Rating 4 - Poor. 19 out of 705 reviews" "
Rating 2 - Terrible. 25 out of 705 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall but no daily maid service. They didn’t exchange towels, didn’t re fill toilet paper … just made a bed poorly
Stayed 3 nights in Apr 2024

2/10 Terrible

Shelby

Handicapped room was not comfortable
Stayed 1 night in Apr 2024
Response from Sasha on 2024/4/29
Thank you for taking the time to leave us a review. We are sorry to see that you did not find our room comfortable. We hope you'd visit us again and let us know what we can do for next time to make your stay more comfortable.

10/10 Excellent

Paul, Mendham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sasha on 2024/4/29
Thank you for taking your time to leave a review we are happy to see you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Brian, Oldsmar

Traveled with family
Everything about the property and staff was outstanding.. Property overall will be great when the construction is done
Stayed 1 night in Apr 2024
Response from Sasha on 2024/4/29
Thank you for taking your time to leave a review we are happy to see you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

LaTasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so thankful your staff. Our flight was re routed and we came in late (after midnight). After a frustrating day, the professionalism and empathy of your staff made all the difference. I wish I remembered the young man’s name. He was truly a gem. The next morning, I was very pleased again by the stellar staff. The hotel was peaceful, quiet, welcoming and refreshing. Thank you.
Stayed 1 night in Apr 2024
Response from Sasha on 2024/4/29
Thank you for taking your time to leave a review we are happy to see you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at this location. The hotel was clean quiet and the staff very friendly and accommodating
Stayed 2 nights in Feb 2024
Response from Sasha on 2024/4/29
Thank you for taking your time to leave a review we are happy to see you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Ed

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and airport shuttle was great
Stayed 1 night in Apr 2024
Response from Sasha on 2024/4/29
Thank you for taking your time to leave a review we are happy to see you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 Excellent

Maygan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sasha on 2024/4/19
Thank you for taking your time to leave a review, we are so happy to see you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Ronnie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend - Staff extremely friendly. Room was clean and bed was comfortable. I will be staying again.
Stayed 1 night in Apr 2024
Response from Sasha on 2024/4/19
Thank you for taking your time to leave a review, we are so happy to see you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Aundruletta

Stayed 3 nights in Apr 2024

10/10 Excellent

Layne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sasha on 2024/4/19
Thank you for taking your time to leave a review, we are so happy to see you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband liked the pool table. Convenient to get early flight. Hannah & other front desk person Very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Kevin Raney- General Manager on 2024/4/4
Thank you for your perfect 5 out of 5 rating. We are pleased to hear that you and your husband enjoyed our pool table and friendly staff. I will share your feedback with Hannah. We hope to see you again in the near future.

10/10 Excellent

Markus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great. As expected. It is simple, straightforward and a good deal.
Stayed 1 night in Mar 2024
Response from Kevin Raney- General Manager on 2024/4/4
Thank you for your perfect 5 out of 5 rating. We are pleased to hear that you enjoyed the simplicity of our hotel. We hope to see you again in the near future.

10/10 Excellent

Ajlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kevin Raney- General Manager on 2024/4/4
Thank you for your perfect 5 out of 5 rating. We hope to see you again in the near future.

10/10 Excellent

Johnny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff.
Stayed 1 night in Feb 2024
Response from Kevin Raney- General Manager on 2024/4/4
Thank you for your perfect 5 out of 5 rating. We are pleased to hear that you enjoyed our staff during your stay. We hope to see you again in the near future.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kevin Raney- General Manager on 2024/4/4
Thank you for your perfect 5 out of 5 rating. We hope to see you again in the near future.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really fun vibe for families or students. Lobby had college students playing games and hanging out. 24/7 coffee bar. Peloton in the gym. Great water pressure in the shower. Would stay again!
Stayed 1 night in Mar 2024
Response from Kevin Raney- General Manager on 2024/4/4
Thank you for your perfect 5 out of 5 rating. We are pleased to hear that you enjoyed all of the wonderful features that make Tru a true experience. We hope to see you again in the near future.

10/10 Excellent

Hildegard

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and comfortable
Stayed 1 night in Mar 2024
Response from Kevin Raney- General Manager on 2024/4/4
Thank you for your perfect 5 out of 5 rating. We are pleased to hear that you enjoyed the convenient location and the cleanliness of our hotel. We hope to see you again in the near future.

10/10 Excellent

Catherine, El Cerrito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed!
Stayed 1 night in Mar 2024
Response from Team Tru on 2024/3/16
Catherine, thank you for your wonderful review of our hotel! We're very glad that you enjoyed your stay! We look forward to welcoming you back in the future!

6/10 Okay

teresa

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Kevin Raney- General Manager on 2024/4/4
Thank you for taking the time to rate us. We hope to see you again in the near future.

10/10 Excellent

Hope, Ayden

Liked: Staff & service, property conditions & facilities
Very friendly staff and clean room and shuttle service was excellent!
Stayed 1 night in Mar 2024
Response from Team Tru on 2024/3/16
Thank you for your wonderful review of our hotel! We're very glad that you enjoyed your stay, and took advantage of our digital check in option! We look forward to welcoming you back in the future!

10/10 Excellent

Sherrie, Oxford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet and clean. It is very close to the airport. The staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Team TruRDU on 2024/3/12
Sherrie, we are glad you enjoyed your stay with us! Thank you for taking the time to share your experience, and we hope you return and stay with us again soon! Warmest regards!

8/10 Good

Kristin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Team TruRDU on 2024/3/12
Kristin, we are glad you enjoyed your stay with us! Thank you for taking the time to share your experience, and we hope you return and stay with us again soon! Warmest regards!

6/10 Okay

Kristin

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was great, until we checked out. We checked out in the middle of the night because we had to catch an early flight and the guy that checked us out was not at all helpful or friendly. When we came down we weren’t sure if it was closed because he was sitting off to the side. We assumed he was another guest, he seemed annoyed that we had questions and wanted to purchase a drink.
Stayed 1 night in Feb 2024
Response from Team Tru on 2024/3/7
Kristin, thank you for your review of our hotel. We are sorry your stay wasn't perfect. We will look into this situation and get to the bottom of it. We hope to welcome you back soon!

8/10 Good

Paulette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do think that they should have a microwave in the rooms, instead in the lobby.
Stayed 4 nights in Feb 2024
Response from Team Tru on 2024/3/7
Paulette, thank you for your review of our hotel! We will take your feedback into consideration. We hope to welcome you back again soon!

2/10 Terrible

Sandee, New Bern

Disliked: Staff & service
First, they overbooked the place, so they threw ours, and any other "3rd party bookings" as they put it out the door. We had to find another place at 10 pm before our early morning flight. (Expedia, and sites like that). Secondly, before getting to that info, we had to park in a dirt pit as the paved lot was packed - even those that apparently got a room. My family lives close by and I'm a regular traveler to that area. Going forward, no thank you to ANY Hilton property.
Stayed 1 night in Feb 2024
Response from Sasha on 2024/2/26
That is very surprising to us. We apologize for the inconvenience that may have caused you. We will make sure that doesn't happen again to anyone. I hope you would give us a chance to make this right. We hope to see you in the future.

10/10 Excellent

Ariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility. We could actually smell the bleach/cleaning spray as we entered the room.
Stayed 2 nights in Feb 2024
Response from Sasha on 2024/2/26
Thank you for taking your time to leave us a review. We are so happy to see you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely nice
Stayed 1 night in Jan 2024
Response from Kevin Raney- General Manager on 2024/1/29
Thank you for your perfect 5 out of 5 rating. We are pleased to hear that you enjoyed your stay with us and our staff. We hope to see you again in the near future.

4/10 Poor

William

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kevin Raney- General Manager on 2024/1/29
Thank you for taking the time to share your experience with us. We would love to hear more about your experience during your stay. Please contact the hotel so I can understand how we could have made your stay more memorable.

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deborah the receptionist was very attentive and provided an outstanding level of customer service. She would be an asset in any areas of increased responsibility in the company.
Stayed 1 night in Jan 2024
Response from Kevin Raney- General Manager on 2024/1/29
Thank you for your perfect 5 out of 5 rating. We are pleased to hear you enjoyed your stay with us and had the opportunity to meet Deborah. I will share your feedback with Deborah. We hope to see you again in the near future.

10/10 Excellent

Rhea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the Airport, restaurants.
Stayed 1 night in Jan 2024
Response from Sasha on 2024/1/26
Thank you for taking the time to leave us a review we created this brand with guest like you in mind, we are so happy to see you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Tru Hilton! Very beautiful/Unique hotel. We will stay again!
Stayed 1 night in Jan 2024
Response from Sasha on 2024/1/26
Thank you for taking the time to leave us a review we created this brand with guest like you in mind, we are so happy to see you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Srinivasa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sasha on 2024/1/16
We are so happy to see that you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sasha on 2024/1/16
We are so happy to see that you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 Poor

Honorio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lights were flickering. It was scary- like a haunted house. Did not sleep well. Found out later that there was a power outage.
Stayed 1 night in Jan 2024
Response from Sasha on 2024/1/8
Thank you for taking your time to leave us a review, I am sorry to hear that happened during your stay. I hope you enjoyed your stay other than that. We hope to see you again soon.

10/10 Excellent

stephanie

Traveled with group
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Sasha on 2024/1/8
Thank you for taking your time to leave us a review we are so happy to see you enjoyed your stay, we look forward to seeing you again soon.

10/10 Excellent

Renee

Stayed 1 night in Jan 2024
Response from Sasha on 2024/1/8
Thank you for taking your time to leave us a review we are so happy to see you enjoyed your stay, we look forward to seeing you again soon.

10/10 Excellent

Dolores

Stayed 1 night in Jan 2024
Response from Sasha on 2024/1/8
Thank you for taking your time to leave us a review we are so happy to see you enjoyed your stay, we look forward to seeing you again soon.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Sasha on 2024/1/16
We are so happy to see that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sasha on 2024/1/1
Thank you for taking your time to leave us a review, we are very happy to see that you enjoyed your stay with us, and we look forward to seeing you again.

6/10 Okay

Dominique

Liked: Cleanliness, staff & service
Power had gone out but
Stayed 1 night in Dec 2023
Response from Sasha on 2024/1/1
Thank you for taking your time to leave us a review, we are very happy to see that you enjoyed your stay with us, and we look forward to seeing you again.

6/10 Okay

Alexandra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location from airport. Daytime staff very friendly and nice. Nice breakfast. Evening staff less friendly.
Stayed 1 night in Nov 2023
Response from Sasha on 2023/12/4
Thank you for taking the time to leave this review, we created this brand with guests like you in mind, so we love to see that you enjoyed your stay, we look forward to seeing you again soon.

10/10 Excellent

Alphonso, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property.
Stayed 1 night in Nov 2023
Response from Kevin Raney- General Manager on 2023/11/27
Thank you for your perfect 5 out of 5 rating. We are pleased to hear you enjoyed our property. We hope to see you again in the near future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sasha on 2023/11/21
Thank you for staying with us at the Tru by Hilton Raleigh Durham Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We look forward to seeing you again.

6/10 Okay

Gary

Traveled with family
Liked: Amenities, property conditions & facilities
Staff was not friendly at all. Made you feel like you were an inconvenience.
Stayed 1 night in Nov 2023
Response from Sasha on 2023/11/21
Thank you for staying with us at the Tru by Hilton Raleigh Durham Airport. We apologize the interaction with our front desk agent made you feel that way. I will share your feedback with our team. We created this brand with guests like you in mind, so we love to hear that you enjoyed the rest your stay other than that interaction. We look forward to seeing you again.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Sasha on 2023/11/21
Thank you for staying with us at the Tru by Hilton Raleigh Durham Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sasha on 2023/11/21
Thank you for staying with us at the Tru by Hilton Raleigh Durham Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We look forward to seeing you again.

6/10 Okay

Kelly

Stayed 2 nights in Oct 2023
Response from Sasha on 2023/11/21
Thank you for staying with us at the Tru by Hilton Raleigh Durham Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

aruna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the layout and spacious rooms...they had a good spread for breakfast and liked the close proximity to the airport
Stayed 1 night in Oct 2023
Response from Sasha on 2023/10/30
Thanks for staying with us at the Tru by Hilton Raleigh Durham Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

SEEMA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this hotel is so nice! I highly recommend this hotel if you’re looking for a place close to RDU!
Stayed 1 night in Oct 2023
Response from Sasha on 2023/10/30
Thanks for staying with us at the Tru by Hilton Raleigh Durham Airport. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We look forward to seeing you again.