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Reviews of Residence Inn Durham McPherson/Duke University Medical Cntr

3 out of 5
Residence Inn Durham McPherson/Duke University Medical Cntr
1108 West Main Street, Durham, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 256 out of 369 reviews" "
Rating 8 - Good. 84 out of 369 reviews" "
Rating 6 - Okay. 18 out of 369 reviews" "
Rating 4 - Poor. 5 out of 369 reviews" "
Rating 2 - Terrible. 6 out of 369 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property under construction so super noisy all day.
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/21
Dear Deborah, Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued Guest, I hope that you will return and see our highly anticipated results! Best, Janine Pitner, GM

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Didn't like all the noisy remodeling going on.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/19
Dear Paul, I would like to apologize for the noise pollution you experienced due to remodeling. We are convinced that our new look will make your future stays with us even more enjoyable, and we sincerely appreciate your understanding while we make these great enhancements. Thank you for the review and we hope to see you again. Best, Janine Pitner, GM

8/10 Good

Scott

Traveled with group
Liked: Staff & service, amenities
Expect renovations at this time
Stayed 1 night in Apr 2024
Response from GM on 2024/4/15
Dear Scott, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by renovations. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Janine Pitner, GM

10/10 Excellent

Francis

Traveled with partner
Liked: Amenities
Great location. Friendly competent staff
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/15
Dear Francis, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our location and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Janine Pitner, GM

8/10 Good

Karen

Liked: Property conditions & facilities
Nice to have shuttle service to hospital and Duke campus (they serve a 3 mile radius). Easy walk to restaurants. Good breakfast and coffee service. Clean, well equipped studio accommodations.
Stayed 2 nights in Feb 2024
Response from GM on 2024/3/4
Dear Karen, We're happy to hear from you! It's great to know that you enjoyed our exceptional shuttle service, convenient location and clean, comfy hotel. Please plan to visit us again the next time you travel to the area. Best, Janine Pitner, GM

10/10 Excellent

Ashlee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy access to shops and food, as well as downtown and the interstate. Rooms were clean, breakfast was good (and free) and the staff were all exceptionally kind and helpful.
Stayed 4 nights in Jan 2024
Response from GM on 2024/2/8
Dear Ashlee, We are delighted that your stay was nothing short of exceptional. Thank you for the privilege of hosting you and we appreciate your glowing comments regarding your time with us. We hope you find a reason to return to Durham soon! Best, Janine Pitner, GM

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Very nice staff and very clean!
Stayed 1 night in Feb 2024
Response from GM on 2024/2/3
Dear Kelly, Thank you for choosing us and for taking the time to share your review! We are thrilled to hear that you had an enjoyable stay and appreciate your recognition of our friendly associates and high cleanliness standards! We hope to welcome you again soon. Best, Janine Pitner GM

10/10 Excellent

Christopher, Davie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Dec 2023
Response from GM on 2024/1/30
Dear Christopher, Thank you for your patronage. We are so happy to know you enjoyed your stay! Please visit again soon. Best, Janine Pitner, GM

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great.
Stayed 3 nights in Jan 2024
Response from GM on 2024/1/16
Dear Barbara, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit as well as our delicious breakfast offerings. We appreciate your choosing us and hope to host you again. Best, Janine Pitner, GM

10/10 Excellent

shirley

Stayed 1 night in Dec 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. The staff was friendly and helpful. I did not catch his name, but the gentleman who drives the hotel shuttle was so friendly and courteous and kind. The breakfast was good, a lot of options and food was fresh and hot. The only con I could think of is that there was a lot of street noise. I woke up multiple times throughout the night from cars zooming down the street.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/18
Dear Julie, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your comments regarding street noise. Thank you for your time in reviewing our hotel and we hope to welcome you back soon. Best, Janine Pitner, General Manager

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room, just skip the breakfast
The room itself is exceptional and perfect for a business stay or writing retreat, especially as the kitchen allows you to cook and stay focused on work without having to leave the room. Location is also great if you do want to explore restaurants and Duke. Only complaint is that their breakfast is mediocre at best.
Stayed 2 nights in Nov 2023
Response from GM on 2023/12/5
Dear Deborah, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback helps us achieve this goal. I am glad to hear your stay was enjoyable overall, and I appreciate your suggestions on improving the breakfast selections. We are grateful that you chose our hotel while in the area, and we hope to see you again on a return visit. Best, Janine Pitner, General Manager

10/10 Excellent

Mustafa, Berkeley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable stay
Stayed 3 nights in Nov 2023
Response from GM on 2023/12/5
Dear Mustafa, We are thrilled you had a comfortable stay! Thank you for the five-star review, and please visit us again. Best, Janine Pitner, General Manager

4/10 Poor

seyedjavad

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on 2023/11/1
Dear seyedjavad,We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us.Sincerely,Janine PitnerGeneral Manager

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel in the heart of Durham. Close proximity to restaurants, bars and DPAC.
Stayed 1 night in Oct 2023
Response from GM on 2023/10/23
Dear charles, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable thanks to our excellent accommodations and surrounding area. We appreciate your compliments and humbly request a return visit. Best, Janine Pitner General Manager

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on 2023/10/25
Dear Jason, We appreciate your five-star recommendation and welcome you to settle in again anytime. Best, Janine Pitner General Manager

8/10 Good

Leslie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge (an efficiency apartment, really).
Stayed 1 night in Oct 2023
Response from GM on 2023/10/6
Dear Leslie, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and our spacious, comfortable rooms. We appreciate your choosing us and hope to host you again. Best, Janine Pitner General Manager

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service
Stayed 12 nights in Sep 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 2023/9/27
Dear Catherine, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Janine Pitner General Manager

10/10 Excellent

Julie, Fort Collins

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room with nice kitchen. Loved the turntable tv. Nice
Stayed 1 night in Sep 2023
Response from GM on 2023/9/18
Dear Julie, Providing you with exceptional accommodations is our pleasure! Thank you for choosing Residence Inn Durham McPherson/Duke University Medical Center and taking the time to share this excellent review. We hope to see you back anytime you return to the area. Best, Janine Pitner General Manager

10/10 Excellent

Fatima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I would definitely use this facility again. However, my check-in staff was nice but not very informative. She didn't tell me about the parking, breakfast time, check out, the deposit, nothing. I had to ask the questions for my reassurance. Although, it wasn't the best check-in experience, I would still recommend and stay.
Stayed 1 night in Sep 2023
Response from GM on 2023/9/11
Dear Fatima, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in Durham, and our guests help us achieve that goal by sharing their thoughts about our Residence Inn. Please find a reason to visit again soon. Best, Janine Pitner General Manager

2/10 Terrible

Torianto

Stayed 6 nights in Aug 2023
Response from GM on 2023/9/23
Dear Torianto,Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit.Sincerely,Janine PitnerGeneral Manager

6/10 Okay

Rafael

Traveled with family
Liked: Cleanliness
"Refresh the room" failed
Good location and clean property. However, although requested to clean the room every other day, as they suggest, we have the room "refreshed" only one time in a 7-day stay
Stayed 6 nights in Aug 2023
Response from GM on 2023/8/14
Dear Rafael, While it sounds like you had a lot to like about your stay, I am very sorry that our housekeeping service did not meet your expectations overall. Your feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Janine Pitner General Manager

10/10 Excellent

Terri

Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice stay. Good food. Nice room. The only thing is i wished there was a pool. Our stay was during a heat wave in July and a pool would have been nice.
Stayed 7 nights in Jul 2023
Response from GM on 2023/8/1
Dear Brian, Thank you for staying with us! It is excellent to know that our delicious meal offerings and comfortable rooms were significant factors in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon! Best, Janine Pitner General Manager

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: Queen Bed/Suite very functional and nicely divided between the kitchen, ,office/living room and bedroom areas. Cons: Don't think Expedia mentioned there was a $12 fee per day for parking or that cleanig would be done every 2 days The breakfasts are bad.Nothing fresh and natural except for fruit. The decaf coffee was horrible.
Stayed 7 nights in Jul 2023
Response from GM on 2023/7/15
Dear Judith,We sincerely appreciate your patronage and your attention to reviewing our hotel. I am delighted to know you enjoyed our spacious and well-appointed accommodations! I am sorry, though, that not every aspect of your stay was satisfactory. Your feedback will be reviewed as a team as we continually seek new ways to WOW our guests. It was a pleasure to host you, and we can't wait to welcome you again.Best,Janine PitnerGeneral Manager

8/10 Good

Melanie

Liked: Staff & service
Disliked: Property conditions & facilities
Like: The location was very close to Duke University. The full refrigerator, dishwasher, stovetop, dishes, etc. was very clean & convenient as I stayed 12 days and didn't always want to dine out. The laundry room was also clean and convenient. The business center had a printer. The fitness center didn't have a lot of equipment, but what it had was in very good condition and the room was very clean. The beds are comfortable. Good water pressure in the shower. The toilets flushed well. Not so great: The property really needs updating. It is clean, but the couches are stained, the carpet in the hallways is old/stained, the air conditioning doesn't always work, the drawers don't close,etc. I had to change rooms a couple of times when issues with the A/C arose. Management was very quick to respond and gave me a credit for one night because of my trouble.
Stayed 11 nights in Jun 2023
Response from GM on 2023/7/12
Dear Melanie, Thank you for sharing your feedback on your experience; I appreciate your detailed review. Reflections like yours are valued as they give us areas to improve our guest experience. We're pleased to hear that our clean hotel, excellent amenities, and convenient location made for an enjoyable stay overall. Thank you for choosing us. Best, Janine Pitner General Manager

6/10 Okay

Melody

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location, clean room, disappointing service
I was visiting Durham to drop my daughter off for a 2-week camp. I thought Residence Inn would be perfect as we had been traveling for a few weeks and needed to prepare for her dropoff - laundry, ironing, strategic packing, etc. Sadly, things that should have been a convenience ended up a nuisance. At check-in we were told continental breakfast was served 7-10. We arrived at 9 and two employees were gathering the food and taking it to the kitchen. They told us breakfast was over. They were quite rude and more concerned with finishing their task quickly rather than accommodating a guest. When we mentioned the time we were given at check-in they dismissed us and said they had a job to do. Other interactions were small but added up to an overall frustrating experience. The fee for laundry was listed on a card in the room. We secured enough quarters only to get there and realize the actual cost was higher. Had to make another trip for quarters. Housekeeping knocked on our door at 8am despite having the 'do not disturb' hanger out. They came back again at 10. When we went to get our laundry around 10:30 we came back to the room and our key no longer worked requiring another trip to the front desk. Although check out wasn't until noon, housekeeping came back at 11:50 and told us we would be charged late checkout if we didn't leave. Again, all small interactions, but it left us feeling as if staff were more concerned with getting rid of us rather than our experience there.
Stayed 1 night in Jul 2023
Response from GM on 2023/7/8
Dear Melody,Thank you for your review. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Your satisfaction is important to us, and we hope you'll give us another opportunity to make your stay the best it can be.Sincerely,Janine PitnerGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from GM on 2023/7/12
Dear Karen, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Janine Pitner General Manager

4/10 Poor

Kristen

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing for the high price paid
Room wasn’t ready for 3pm checkin. Was given a queen room instead of the king we reserved so had to request the change to what was paid for. Toilet didn’t flush and all rooms were booked so stuck in a room without an operational toilet. Had to use the general facilities on the main hotel floor.
Stayed 1 night in Jun 2023
Response from GM on 2023/6/26
Dear Kristen, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival and there were maintenance issues as well. This is not up to our standards, and we are constantly working on improving the quality of service provided; I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Janine Pitner General Manager

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from GM on 2023/6/22
Dear Jacob, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Janine Pitner General Manager

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023
Response from GM on 2023/6/22
Dear Robert, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Janine Pitner General Manager

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GM on 2023/6/22
Dear Franklin, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Janine Pitner General Manager

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful!
Stayed 2 nights in May 2023
Response from GM on 2023/5/27
Dear Karl, The entire staff loves being a great representation of Durham and all the friendly people that live here. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another great stay. Best, Janine Pitner General Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location and the staff. The hotel was very clean and breakfast was also very good. I was not very happy with the noise from the street. Next time I stay I would like to be in a room not on the main road.
Stayed 2 nights in May 2023
Response from GM on 2023/5/8
Dear Julie, Thank you for your five-star rating and for being our valued guest. I am thrilled to see that you had a great stay overall and appreciate your feedback on how we can be perfect next time. Thank you for your business and we will see you next time. Best, Janine Pitner General Manager

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good service
Good as always
Stayed 6 nights in Apr 2023
Response from GM on 2023/5/7
Dear Matthew,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best,Janine PitnerGeneral Manager

2/10 Terrible

Cheryl

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff was less than helpful or well informed
Stayed 1 night in Apr 2023
Response from GM on 2023/4/30
Dear Cheryl,We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely,Janine PitnerGeneral Manager

10/10 Excellent

Amy

Stayed 1 night in Apr 2023

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Near Duke. Near bus service to Chapel Hill.
Stayed 2 nights in Apr 2023
Response from GM on 2023/4/17
Dear Julie,Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon.Best,Janine PitnerGeneral Manager

10/10 Excellent

Hesham, san pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2023
Response from GM on 2023/4/8
Dear Hesham,We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Please find a reason to revisit us soon. Best,Janine PitnerGeneral Manager

2/10 Terrible

Frank

Stayed 6 nights in Mar 2023
Response from GM on 2023/4/26
Dear Frank, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Janine Pitner General Manager

10/10 Excellent

Gonzalo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel convenient for visiting Duke
Stayed 1 night in Apr 2023
Response from GM on 2023/4/6
Dear Gonzalo, I am glad our Residence Inn provided you with a five-star experience while visiting Duke University. Thank you for your business and for taking the time to share your kind review. We hope to see you again in the future. Best, Janine Pitner General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from GM on 2023/3/31
Dear Mary, We love seeing five stars when our guests leave a review. Thank you so much for choosing our Residence Inn by Marriott and please consider a return visit. Best, Janine Pitner General Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Durham visit
It was a very nice place and very close to where we wanted to be. My biggest complaint would be that we did not need that big of room or the kitchen so would have preferred to pay less for a smaller room. Also was not pleased they wanted to charge extra for parking on top of the already pricey room.
Stayed 3 nights in Mar 2023
Response from GM on 2023/3/22
Dear Sharon, We are happy to see that you had a fine stay overall. Every room at our Residence Inn is a suite and offers spacious accommodations as well as a kitchen. We appreciate your feedback on how we might improve and hope to host you again in the future. Best, Janine Pitner General Manager

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the way the room was laid out. It made us very comfortable.
Stayed 2 nights in Feb 2023
Response from GM on 2023/3/7
Dear Raymond,Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our comfortable accommodations. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area.Best,Janine PitnerGeneral Manager

8/10 Good

brandon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like I had to pay for parking but overall stay was great!
Stayed 3 nights in Feb 2023
Response from GM on 2023/2/21
Dear Jasmine, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a great stay overall and appreciate your feedback. Thank you for your business and please come again. Best, Janine Pitner General Manager

8/10 Good

April

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large room, well equiped. Attractive property. Shower head was bad- very litle pressure and shower water goes into bathroom due to only partial glass door.
Stayed 5 nights in Feb 2023
Response from GM on 2023/2/21
Dear April, Providing you with spacious, beautiful accommodations was our pleasure! Thank you for choosing our Residence Inn and for taking the time to share this positive review. We hope to see you back soon. Best, Janine Pitner General Manager

10/10 Excellent

Luis

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient for the purpose of my visit
Stayed 6 nights in Feb 2023
Response from GM on 2023/2/19
Dear Luis,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Janine PitnerGeneral Manager

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Lots of breakfast options. Comfortable beds and pillows.
Stayed 1 night in Jan 2023
Response from GM on 2023/1/22
Dear Margaret,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Sincerely,Janine PitnerGeneral Manager