Terrace/patio

Reviews of Hyatt House Raleigh North Hills

3 out of 5
Hyatt House Raleigh North Hills
160 Park At North Hills, Raleigh, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 979 out of 1295 reviews" "
Rating 8 - Good. 213 out of 1295 reviews" "
Rating 6 - Okay. 60 out of 1295 reviews" "
Rating 4 - Poor. 27 out of 1295 reviews" "
Rating 2 - Terrible. 16 out of 1295 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JAIME

Liked: Cleanliness, amenities, property conditions & facilities
Clean nice area
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/24
Dear JAIME, We are delighted to hear such positive feedback from you! Thank you for taking the time to write a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Lisa Ganzzermiller, GM

6/10 Okay

Richard, Greensboro

Traveled with family
Basic hotel room. Room showing some wear. Good location with restaurants within walking distance. Average value for the cost of room.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/22
Dear Richard, We always strive to provide our customers with an exceptional experience, and we apologize for falling short of your expectations. Your feedback is highly appreciated, as it helps us identify our strengths and areas for improvement. Thank you for taking the time to write your review. Sincerely, Lisa Ganzzermiller, GM

8/10 Good

Steven

Traveled with partner
Convenient to a number of venues
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/15
Dear Steven, It sounds like you enjoyed yourself during your time with us! Thank you for this review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Raleigh again soon. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Hakeem

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay peaceful environment
Stayed 1 night in Mar 2024
Response from GM on 2024/4/1
Dear Hakeem, We love seeing five stars when our guests leave a review. Thank you so much for complimenting the environment at our Hyatt House, and please consider a return visit. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Charlesa, Fuquay Varina

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, clean, quiet spacious and so many great restaurants in walking distance!
Stayed 1 night in Mar 2024
Response from GM on 2024/3/18
Dear Charlesa, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and clean accommodations all helped make your Raleigh trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Dominique

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always love it
Stayed 1 night in Mar 2024
Response from GM on 2024/3/18
Dear Dominique, Glad to hear it! Thank you for taking time out of your busy day to let us know that you continue to enjoy yourself here. We strive to provide a great experience and appreciate your kind words and repeat business. Best, Lisa Ganzzermiller, GM

8/10 Good

Karen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I booked a King room, found out the room has no bath. Water in a shower was not warm enough to take a shower. I couldn't believe it! Overall comfortable rooms, the cleanliness of bathrooms struggled a little.
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/9
Dear Karen, Thank you for choosing us. I'm very sorry that you experienced issues with water temperature. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Lisa Ganzzermiller, GM

8/10 Good

Shanta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice weekend getaway! Loved the clean rooms. However the shower need a bit more TLC and the breakfast was not good
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/22
Dear Shanta, We are thrilled to hear that we provided you with a great stay overall. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Jodi

Traveled with partner, Traveled with pets
Our favorite place to stay in Raleigh. Large, spacious rooms and dog friendly so we can bring our furry baby with us!
Stayed 1 night in Feb 2024
Response from GM on 2024/2/16
Dear Jodi, Sincere thanks for being a return guest and taking the time to share this review. It's encouraging to know that your stays are pleasant thanks to our spacious, dog-friendly accommodations. Our goal is to provide comfort and friendly service to all our guests away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Kenya

Liked: Cleanliness, property conditions & facilities
Great staff very friendly and easy to talk to.
Stayed 1 night in Feb 2024
Response from GM on 2024/2/15
Dear Kenya, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Kristen

Stayed 1 night in Feb 2024

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great shower
Stayed 1 night in Feb 2024
Response from GM on 2024/2/10
Dear Jill, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Lisa Ganzzermiller, GM

4/10 Poor

Karen

The hotel did not honor our reservation made last October. We were bumped to a different hotel down the street
Stayed 1 night in Feb 2024
Response from GM on 2024/2/10
Dear Karen, We sincerely regret your experience; we never intend to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I am at your service if you wish to discuss this further. I appreciate you taking the time to share your review. Sincerely, Lisa Ganzzermiller, GM

8/10 Good

ASHLEY

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in, friendly
Stayed 1 night in Feb 2024
Response from GM on 2024/2/4
Dear Phillip, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Lisa Ganzzermiller GM

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
We really enjoyed the hotel. The convenience of all of the surrounding shopping and restaurants was just what we wanted.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/29
Dear Anonymous, It's great to have an abundance of fantastic restaurants and attractions within a few minutes of our beautiful Hyatt House. Thank you for sharing your positive review and for recommending our property as a great place to stay in Raleigh. We hope to see you soon and have the chance to welcome you back. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Konstantinos

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manisha Clark on 2024/2/25
Dear Konstantinos,Thank you for the 5/5 review. We cant wait to host you again the next time your travels bring you into the area.

10/10 Excellent

Ernest

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Manisha Clark on 2024/2/25
Dear Ernest,Thank you for your review and for choosing Hyatt House Raleigh in North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

10/10 Excellent

Catherine

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Manisha Clark on 2024/2/25
Thank you for your 10/10 review and for choosing Hyatt House Raleigh North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

2/10 Terrible

Dominic

Stayed 1 night in Dec 2023
Response from GM on 2024/1/9
Dear Dominic, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Lisa Ganzzermiller, GM

4/10 Poor

Kathryn

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from GM on 2024/1/9
Dear Kathryn, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Lisa Ganzzermiller, GM

10/10 Excellent

Semeka

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The gentleman at the front desk was friendly and informative as he checked me into the Hyatt Place. This is important as a women of color, I appreciate the fact that he made me feel welcomed.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/9
Dear Semeka,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Lisa GanzzermillerGeneral Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Poor customer service
The hotel overall was very modern and stylish looking, but has no parking. The problem was they moved me 3 times upon my arrival.Yhe first room was out of order and freezing. the second room had a strange, strong odor and the microwave didn't work. Finally, they put me in a third in a room that had no problems. But housekeeping never came. When I asked about being comped for the room fiasco, they told me if I made my reservation through them, They would have given me a free night. What does that have to do with anything? That's a poor excuse for bad customer service. I won't be staying at Hyatt again.
Stayed 3 nights in Dec 2023
Response from GM on 2024/1/9
Dear Anonymous, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Lisa Ganzzermiller, GM

10/10 Excellent

Davonte

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manisha Clark on 2024/2/25
Hi Davonte! Thank you for your review and for choosing Hyatt House Raleigh North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

10/10 Excellent

Joshua

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent and the facility and room were superb and spotless. I enjoyed my Christmas in Raleigh and they made it stress free! Thank you again and sorry about the accident my pup had in front of the door😂
Stayed 2 nights in Dec 2023
Response from GM on 2024/1/1
Dear Joshua, Thank you for taking the time to share your experience and for recommending our hotel! We are delighted to know that our accommodations were satisfactory and we appreciate you choosing to stay with us. We look forward to welcoming you back for another high-quality stay soon. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, room comfort
Good hotel in quiet shopping/dining area
Very pleasant stay, including eating dinner at the restaurant across the street and shopping at large grocery down the street. But hotel room windows' roller shades allowed light to come in over the top of the shades during the night (room faced street and building lights) and in the morning.
Stayed 1 night in Dec 2023
Response from GM on 2024/1/1
Dear Christopher, I am ecstatic to know that your stay was exceptional overall. We appreciate your compliments as well as your suggestions for improvement, as they all help us to identify how we can get better. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Lawanda

Liked: Cleanliness, room comfort
All of the front desk receptionist was very nice. They deserve a raise
Stayed 3 nights in Dec 2023
Response from GM on 2023/12/28
Dear Lawanda, Our team is made up of kind, friendly people. Thank you for taking the time to share this positive review and acknowledge our excellent team. We look forward to your return visit. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very good size which we were happy about since we needed to stay after a surgical procedure. Many walkable restaurants was a plus. The bed was extremely comfy!
Stayed 3 nights in Dec 2023
Response from GM on 2023/12/22
Dear Lisa, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our spacious rooms, great location, and comfy beds. I will be sure to share your kind comments with our associates as they strive to provide exceptional guest experiences. I appreciate you taking the time to write. Best, Lisa Ganzzermiller, GM

10/10 Excellent

james

Liked: Cleanliness, property conditions & facilities
Love the property location
Stayed 1 night in Dec 2023
Response from GM on 2023/12/20
Dear james, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Hyatt House. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Lisa Ganzzermiller, GM

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ALBERT

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Alethia

Traveled with group
Overpriced
To me personally with hotel is overpriced. Maybe they charge the price they do for the location. The lobby is nice, but the rooms are dated. The cleaning of the room was sloppy. I wouldn’t return.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/19
Dear Alethia, I'm sorry that you did not find us a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Lisa Ganzzermiller General Manager

4/10 Poor

James

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Not great. Tons of noise outside, thumping subwoofers and race car exhaust systems. Tons of noise inside, a whole floor of loud mouths, maybe it was bad luck. Uncomfortable beds. Dirty linens for the pull out couch. Rude guests in and out of their rooms all night long. I wouldn’t stay again, even if they paid me to.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/20
Dear James, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Hyatt hotel. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide the best hotel stay in town. We hope you will come back for an improved experience on a future trip. Sincerely, Lisa Ganzzermiller, GM

6/10 Okay

Shiffon

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from GM on 2023/12/14
Dear Shiffon, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Lisa Ganzzermiller General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness
Good location and clean hotel. The rooms need better pillows, the ones we had immediately flattened to near nonexistent upon laying on them. Not really with the price.
Stayed 2 nights in Dec 2023
Response from GM on 2023/12/11
Dear Anonymous, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your feedback is appreciated as it helps us to focus on the areas that need our attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Lisa Ganzzermiller General Manager

6/10 Okay

Andrea

Liked: Property conditions & facilities
It was a nice place to stay and conveniently located in north hills, but the staff could use some training. Despite the do not disturb sign on the door housekeeping kept knocking and tried to pressure me to check out an hour before the actual checkout time. Super annoying as I was on a work conference call.
Stayed 1 night in Nov 2023
Response from GM on 2023/12/5
Dear Andrea, Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs in a professional manner; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Lisa Ganzzermiller General Manager

6/10 Okay

Tami

Traveled with family
Disliked: Cleanliness
Stayed 4 nights in Nov 2023
Response from GM on 2023/12/5
Dear Tami, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Lisa Ganzzermiller General Manager

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities
Great personable staff
Stayed 2 nights in Nov 2023
Response from GM on 2023/11/28
Dear Stacey,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,Lisa GanzzermillerGeneral Manager

4/10 Poor

Madie

Stayed 2 nights in Nov 2023
Response from GM on 2023/11/21
Dear Madie, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Lisa Ganzzermiller General Manager

10/10 Excellent

Jordan

Stayed 1 night in Nov 2023

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved this hotel. Wonderful stay. The only problem the young lady working the front desk when we arrived and also when we checked out. Was very rude. She seemed to feel it was painful to speak and did not want to be bothered. Everyone else was very friendly.
Stayed 1 night in Nov 2023
Response from GM on 2023/11/12
Dear Anita,Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best,Lisa GanzzermillerGeneral Manager

10/10 Excellent

EUGENE J

Liked: Amenities
Comfortable accommodations
Stayed 2 nights in Nov 2023
Response from GM on 2023/11/8
Dear EUGENE J, Providing you with exceptionally comfortable accommodations was our pleasure! Thank you for choosing our Hyatt House and taking the time to share this excellent review. We hope to see you back soon. Best, Lisa Ganzzermiller General Manager

10/10 Excellent

Giorgio

Stayed 5 nights in Oct 2023

6/10 Okay

William

Stayed 2 nights in Oct 2023
Response from GM on 2023/10/27
Dear William, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Lisa Ganzzermiller General Manager

10/10 Excellent

Fang, City of Industry

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and safe. Plenty of parking.
Stayed 1 night in Oct 2023
Response from GM on 2023/10/23
Dear Fang, Thank you for your lovely review and recommendation. I’m glad your stay was restful, and I appreciate you acknowledging our excellent amenities. We look forward to seeing you again upon your return to the area. Best, Lisa Ganzzermiller General Manager

10/10 Excellent

Tamara

Bri, the person who checked us in to the hotel, Was wonderful! She was friendly and helpful!
Stayed 1 night in Oct 2023
Response from GM on 2023/11/1
Dear Tamra,Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip.Best,Lisa GanzzermillerGeneral Manager

10/10 Excellent

Tyesha

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tyreece, robbins

Stayed 1 night in Oct 2023