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Reviews of Hilton Garden Inn Durham Southpoint

3 out of 5
Hilton Garden Inn Durham Southpoint
7007 Fayetteville Rd, Durham, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 574 reviews" "
Rating 8 - Good. 145 out of 574 reviews" "
Rating 6 - Okay. 53 out of 574 reviews" "
Rating 4 - Poor. 30 out of 574 reviews" "
Rating 2 - Terrible. 16 out of 574 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Carlene, Portland

Traveled with partner
The property and staff were fabulous however the Expedia data is incorrect! There is no hot tub and breakfast is not included! They charged 13.95 for breakfast that was not the best!
Stayed 1 night in May 2024

6/10 Okay

Melanie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This Hilton Garden Inn has gone downhill. My first night I was in a room with old carpeting and out of date furnishings. The room also smelled of mildew. The bathroom was dirty and with chipping paint. The flooring in the bathroom is old & worn and it needs to be replaced. My second night I switched rooms, because the odor of mildew made me slightly nauseous. The second room was a little better, but it also had old carpeting. The bathroom needs a fresh coat of paint and new flooring. The AC in the room would periodically blow hot air and then cold air. And was quite loud. Overall, the rate I paid was not worth what the room looked like. This location did not live up to what I expect from a Hilton property.
Stayed 2 nights in May 2024

4/10 Poor

Joseph

Disliked: Cleanliness
Front desk and breakfast staff were very very friendly and efficient. However our room was never cleaned with clean towels unless we went down to the front desk. When they finally did come to clean they did not sweep the bathroom floor
Stayed 3 nights in May 2024

8/10 Good

Scott C.

Liked: Staff & service
Room was dated w old tv and chipped paint
Stayed 2 nights in May 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying at this establishment. Close to restaurants and mall across the street.
Stayed 3 nights in May 2024

4/10 Poor

DIANE

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The temperature in the room was 64 degrees. We had to be switched to a different room. Did not realize that breakfast was not included. There was water on the floor of the bathroom because the shower rod was not secure. Had to go down to the lobby to get extra towels. When we registered it took over 20 minutes and there was only one person ahead of us. The pool was being worked on so we could not use it. I expected a Hilton to be much better than that considering the price.
Stayed 2 nights in May 2024

6/10 Okay

Melanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Great location and reasonably priced. But… The parking lot was littered with trash. The trash receptacle at the entry door was overflowing with trash and trash was piled up beside it. The room I was in was outdated. Old carpeting and chipped paint in the bathroom. For a Hilton I was very disappointed.
Stayed 1 night in Apr 2024

2/10 Terrible

Richard, Boylston

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Kimberly

Stayed 1 night in Apr 2024

8/10 Good

Shakoya

Business traveler, Traveled with partner
I was able to do early check in
Stayed 1 night in Apr 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

DeeAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Johana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable beds!!
Stayed 1 night in Apr 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible
Stayed 2 nights in Mar 2024

6/10 Okay

Lorie

Business traveler
This is a great location for working in RTP. Rooms were OK. Could use some carpet cleaning and updating. Hot water took a LONG time to come.
Stayed 2 nights in Mar 2024

2/10 Terrible

Michael, Morehead City

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful! No complaints!
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher A

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Each staff member was incredibly kind and accommodating. Having stayed here multiple times, I've noticed the consistent employee retention, which greatly enhances my experience with each visit.
Stayed 3 nights in Feb 2024

4/10 Poor

Shanna

Disliked: Property conditions & facilities
I liked the area. However, there was NO hot water and it took running the water for 20 minutes to get room temperature water.

8/10 Good

Michelle

Liked: Staff & service
The front desk staff is friendly and helpful. On the 5th floor which was good. But the carpet in the hallway was dirty and needed a vacuum. Our bathroom was dated and the sink faucet was backwards. The shower handle did not work properly and you could not get the hot water to stay. Therefore cold shower. The towels were nice and the bedding was good. Overall this hotel is getting run down and needs some work and upgrades soon. We have stayed here for four years and it definitely has gotten run down.
Stayed 1 night in Jan 2024

10/10 Excellent

German

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience lodging at your property.
Stayed 1 night in Jan 2024

4/10 Poor

Adam

Traveled with family
Liked: Staff & service, room comfort
Not up to Hilton expectations
Pretty disappointing as a Hilton property, will not stay here again, ever. Water leaked through the walls of the bathroom and soaked all of our bags that were on the floor next to the bed. Only water was scalding hot, terrible for a bath for our toddler. On the morning of checkout housekeeping decided to just walk into the room before 10:00 AM, no knock, no warning, just walked in on us getting dressed. The only pleasant part about this stay was the front desk and bar staff, they were top notch.
Stayed 1 night in Jan 2024

2/10 Terrible

Desiree

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at midnight the front desk person said there would be no hot water from 10-4 but didn’t offer any other type of compensation besides to go somewhere else… well it was midnight so I couldn’t find another hotel at that hour and my family was tired from flying all day. So I got up before 10am to try to shower before they turned the hot water off and low and behold there was no hot water. When I asked the front about it they swore up and down they weren’t shutting it off til 10 but that was not the case. So the next day again no hot water between 10-4 but no compensation offered. Again I got up at 6am to shower and still no hot water!! So at this point I’m being lied to. Finally I checked out of my reservation and still nothing was offered for the major inconvenience of not having any hot water even though I was up before the scheduled cut off time! I am pissed because I had to pay full price for a less than quality stay!!!!!

6/10 Okay

Desiree

Traveled with family
It was alright given the nights before we had no hot water and they did nothing to compensate for that inconvenience
Stayed 1 night in Jan 2024

4/10 Poor

Lauren

Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, well situated

10/10 Excellent

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

4/10 Poor

corey

Stayed 1 night in Dec 2023

10/10 Excellent

Meredith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome people! Shower needs to be fixed but great otherwise
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

elizabeth s

Disliked: Cleanliness, amenities
the room and bathroom looked cheap, low grade finishes. friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Meredith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Dorchele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Emilian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location and easy access to highways. Very friendly staff and great breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Linda

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
No hairdryer, bathroom /shower smells not clean.
Stayed 1 night in Oct 2023

6/10 Okay

Jack

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, comfortable room. Furniture fairly comfortable. However, I specifically chose this hotel with expectation that room service would be available. It was not.
Stayed 1 night in Oct 2023

10/10 Excellent

Thalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Friendly
Great location for family visit based on the helpful staff, the fact the room was serviced with towels during out stay and the great store and dining offerings if we needed it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Excellent property and great service. This hotel is conveniently located in a shopping center, close to shops and restaurants.
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were quite worn out, the TV was a bit small, and the bathroom floor had not been cleaned prior to our check-in.
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Tamara, Fort Wayne

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Close to shopping, but that’s about all. Not very clean. Would not stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023