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Reviews of Hampton Inn Raleigh-Capital Blvd. North

2.5 out of 5
Hampton Inn Raleigh-Capital Blvd. North
3621 Spring Forest Rd, Raleigh, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 327 out of 662 reviews" "
Rating 8 - Good. 190 out of 662 reviews" "
Rating 6 - Okay. 75 out of 662 reviews" "
Rating 4 - Poor. 36 out of 662 reviews" "
Rating 2 - Terrible. 34 out of 662 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

vilma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue is the strong smell I. The hallway the carpets need a very good cleaning and open window . I was a manager of a hotel chain and the more important part of the hotels is cleaning.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tony

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Place To Stay
Stayed 1 night in Apr 2024

8/10 Good

Kellie

Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great people, great value
Stayed 1 night in Apr 2024

10/10 Excellent

Theolashonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in Mar 2024

2/10 Terrible

Syrenitee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
rude staff, no breakfast left by 9am, pool not open, had to get my own clean towels, no housekeeping for 4 days, smelled like weed
Stayed 5 nights in Apr 2024

2/10 Terrible

Brian

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor experience. The room was not cleaned when we walked in and the tv didn’t work. There was a half eaten sucker next to the bed and ottoman. I called the front desk and asked if they could send someone to clean and fix the tv, or switch to a new room her response was “ All the rooms are sold out and I’m here by myself I’ll see what I can do” and then hung up. Never called back , never cleaned the room or got the TV fixed. We were there for a music festival and all of the other hotels were sold out or were at least $500 a night so we stayed there.
Stayed 3 nights in Apr 2024

4/10 Poor

Fayrooz

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Property was clean but the shower didn’t work and staff didn’t do anything. Staff advised they will place a note but that doesn’t help with my day. Will not be staying at a Hampton location.
Stayed 1 night in Mar 2024

8/10 Good

JoLina

Stayed 1 night in Mar 2024

6/10 Okay

LaNella

Liked: Cleanliness, property conditions & facilities
At check-in, the system never accepted my credit card. At check-out they could not print me a receipt. For breakfast, there were no cups for coffee. We had to ask for them. They was limited hot food available. No eggs were available. The hotel was busy and it appeared that they had not planned appropriately.
Stayed 1 night in Feb 2024

8/10 Good

Heather

Traveled with family
Liked: Staff & service, amenities
The elevator was too far from the check in desk, you have to walk half way around the hotel to get to the elevators. Annoying, especially when you are not told where they are. Also the set up and flow of the breakfast area is annoyingly small. There’s no flow to allow guests to easily get to the food.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Vincent

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location but hotel not in great condition. Little things like missing toilet paper holders, lights broken. Phone at door broken, etc
Stayed 2 nights in Jan 2024

8/10 Good

Manekeno

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
To hard to operate the temperature in the room. Need a better variety of snacks.
Stayed 1 night in Feb 2024

10/10 Excellent

Henry J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

saed

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Cheavon

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Rosetta, Fort Lauderdale

Traveled with family
Liked: Staff & service
The location of the hotel and its proximity to well-known shops and eateries was nice, especially a mall that was less than 15 minutes away. Also, the convenience of a back entrance to the hotel because it was close to the elevators. However, the carpets and lobby furniture need to be replaced. In our bathroom, there was a constant sound of running water. Also, the was the occasional strong odor of cannabis. While the rates were good for the time of year and its strategic location, I don't think this hotel didn't represented the Hilton brand well.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good value and close to our destination.
Stayed 1 night in Dec 2023

8/10 Good

Angelo

Stayed 1 night in Dec 2023

10/10 Excellent

shaquala

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Gus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent visit
Very comfortable and convenient. Close to primary objective, affordable and pleasant staff. Many Client services, tea/coffee plastic ware and patron daily gifts
Stayed 3 nights in Dec 2023

8/10 Good

Norma

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Garry

Stayed 1 night in Dec 2023

2/10 Terrible

Renessah

Stayed 1 night in Nov 2023

8/10 Good

Rachel

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The staff I saw was friendly but it was very limited. The room was comfortable and the main parts were clean but things people touch frequently, e.g, TV remote, were filthy.
Stayed 3 nights in Nov 2023
Response from Paige on 2023/12/4
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Not
Stayed 1 night in Nov 2023
Response from Paige on 2023/12/4
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Phylicia

Stayed 1 night in Nov 2023
Response from Paige on 2023/12/4
We're sorry you were unhappy - we'll work hard o fix the issue you experienced. Thanks for letting us know.

8/10 Good

joyce

Disliked: Staff & service
The hotel is fine the people working at the desk and in the breakfast room are rude and unpleasant, I needed to speak to the woman at the front desk and she was on her phone for 5 min before she finally acknowledged me, and it was like she was doing me a favor. Also the beds are a little hard they need mattress toppers.
Stayed 3 nights in Nov 2023
Response from Paige on 2023/11/14
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Days in Raleigh
Had some issues with the room, toilet in particular but was resolved the following day. The Staff was very courteous and responsive. Overall a good property.
Stayed 3 nights in Nov 2023
Response from Paige on 2023/11/14
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Heather

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was trash on the ground by the entrance. Someone spilled a milkshake at the door which was never cleaned up the 2 days we were there. There were burn holes on the underside of our comforter, the carpet felt so gross on your feet you had to wear shoes always, there were handprints all over the bathroom door, the bathroom floor had not been mopped, the charging station was broken, when you turned on the light switch at the door it didn’t work you had to enter the dark room and Turn on the light by the bed without tripping, the other light was burned out. At breakfast the trash can was overflowing on the floor and when we tried to sit at one of the tables the cushions on the bench sunk in so low you couldn’t eat. Lastly the area in front of the receptionist desk was filthy. Footprints were all over the floor and it was sunny both days we were there, no excuse for foot prints and lastly the floor was sticky all the way to the elevator were syrup was spilled and never cleaned up the entire time we were there. I usually LOVE Hampton Inn and am easily pleased but this one was beyond disgusting.
Stayed 2 nights in Oct 2023
Response from Paige on 2023/11/1
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Gladys

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good breakfast
Stayed 4 nights in Oct 2023
Response from Paige on 2023/11/1
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Al

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience and would definitely stay again!
Stayed 1 night in Oct 2023
Response from Paige on 2023/11/1
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best use of your money.
Old and bent lamps, lights without bulbs, unplugged alarm clocks, food from the last guest in the fridge. The hallways and elevator smelled like moisture.
Stayed 1 night in Oct 2023
Response from Paige on 2023/10/23
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2023
Response from Paige on 2023/10/23
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

SOO-YOUNG, Eest Hills

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Paige on 2023/10/23
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and the next time that your travels bring you to Raleigh we look forward to having you stay at our hotel again.

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Paige on 2023/10/23
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and the next time that your travels bring you to Raleigh we look forward to having you stay at our hotel again.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Best check-in clean room good breakfast
Stayed 1 night in Oct 2023
Response from Paige on 2023/10/23
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and the next time that your travels bring you to Raleigh we look forward to having you stay at our hotel again.

6/10 Okay

Teresa

Liked: Staff & service, amenities
Room had a musty smell
Stayed 2 nights in Oct 2023
Response from Paige on 2023/10/23
We're sorry you were unhappy - we'll work hard o fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t recommend
Room smelled bad…no toilet paper…no ice bucket. Only got about 10 DTV channels.
Stayed 2 nights in Oct 2023
Response from Paige on 2023/10/23
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Paige on 2023/10/23
We're sorry you were unhappy - we'll work hard o fix the issue you experienced. Thanks for letting us know.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities
The staff was very friendly, the hotel was clean, and the beds were super comfortable. Would absolutely stay again.
Stayed 1 night in Oct 2023
Response from Paige on 2023/10/23
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and the next time that your travels bring you to Raleigh we look forward to having you stay at our hotel again.

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023
Response from Paige on 2023/10/23
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and the next time that your travels bring you to Raleigh we look forward to having you stay at our hotel again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. Breakfast was good. Bathrooms in lobby were all clogged and not very clean.
Stayed 1 night in Sep 2023
Response from Paige on 2023/10/23
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and the next time that your travels bring you to Raleigh we look forward to having you stay at our hotel again.

4/10 Poor

Linda

Disliked: Property conditions & facilities
It did not seem like a Hampton Hotel at all. Looks like they bought an older property and try to refurbish it. Bathtub did not drain. One room smells like smoke, but they did move us to another. Doors locked at seven and couldn’t get in the front door. Felt like a very unsafe area if they had to lock the doors that early and look at ID before they ask anything else.
Stayed 1 night in Sep 2023
Response from Paige on 2023/10/23
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Property conditions & facilities
The faucet is leaking in the bathtub. First room we were assigned to was dirty. The front desk assigned us another room. She said she was short staffed and was very pleasant. I was kind of disappointed because I’m used to Hampton Inn being so nice.
Stayed 1 night in Sep 2023
Response from Antonio Singleton on 2023/10/3
Hello good morning, Nancy, I want to thank you for staying with us. I want to apologize for your stay, we are working hard to improve the hotel and making our guest feel comfortable, I thank you for your feedback. Please let us serve you again if you are in the area.

8/10 Good

Liz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Paige on 2023/10/23
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and the next time that your travels bring you to Raleigh we look forward to having you stay at our hotel again.