Dear Raquael,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

Dear Rena,It was great to have you staying with us at Extended Stay America Suites North Raleigh Wake Towne Dr and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

Dear Rodney,It was great to have you staying with us at Extended Stay America Suites North Raleigh Wake Towne Dr and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

Dear Michael,Thank you for staying with us at Extended Stay America Suites North Raleigh Wake Towne Dr and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

Dear Sandeep,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

Dear Michael,It was great to have you staying with us at Extended Stay America Suites North Raleigh Wake Towne Dr and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

Dear Trevelyn, Thank you for your review. We are glad to read your kind comments about grace. We are lucky to have her as part of our team.Moreover, we have addressed our housekeeping team and pest control provider to ensure procedures are followed to prevent any cleanliness issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management

Dear Valerie, Thank you for choosing us and also for your review. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Also, we are sorry for the issues you had with our staff. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear M, We're delighted to hear that Cheney provided you with friendly and professional service during your stay at Extended Stay America. Cleanliness is a top priority, and we're pleased that you found the bathroom to be well-maintained. Your feedback is appreciated, and we hope to welcome you back for another comfortable stay in the future. Thank you for your kind words.Sincerely,Hotel Management

Dear Tom, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We are sorry for the inconvenience caused at the time of check-in; for the convenience of our guests, the cash deposit policy is published on the website. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

Dear Camilla, Thank you for reviewing your stay with us. Please accept our apologies for the inconvenience caused to you while here. We are also sorry if any of our team members were not attentive to your needs, as this is not typical of our regular performance, and we will address it appropriately. Please allow us to check with the team what went wrong and find a possible solution to better your experience. Don't hesitate to reach out to us at the hotel for any further queries. Thank you, we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Caren, Thank you for staying with us and leaving your review. We regret that our front desk staff member was unavailable during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. Also, we are sorry for the inconvenience caused to you in your suite. Our team is already addressing your comments on a priority basis. Thank you for being so patient, and we hope you will revisit us on your next visit to the area.Sincerely,Hotel Management

Dear Margy, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We will look into this and will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Richard, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Olivia, thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we are very disappointed if we overlooked some housekeeping areas in your room; we will address this appropriately. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality. Sincerely, Hotel Management

Wendell, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management

Thank you for taking the time to share your feedback with us. Please accept our apologies for the issues you experienced while you were here. It is never our intention to let you down, and we are truly sorry for the inconvenience you had. Your feedback has been discussed with our team to see where we can make the necessary changes. We hope to have another opportunity to make your next stay a comfortable one. Sincerely, Hotel Management

Erwin, thank you for making reservations with us and sharing your feedback. As your reservation was for a room with two beds through a third party with no contact information, we could not notify you that the room type was not available. Also, you were not happy with the room offered to you by the team. We sincerely apologize for the frustrations and inconvenience this caused, and we appreciate your patience. Thank you again; we hope we will have an opportunity to serve you in the future. Sincerely, Hotel Management

Kokelia, thank you for your candid review. We are sorry for the disappointing experience you had and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management

Thank you for making Extended Stay America a part of your travel plans. It was delightful to read that you thoroughly enjoyed your stay and that you were happy with our service and accommodations. Your review is highly appreciated, and we look forward to seeing you again. Sincerely, Hotel Management

Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management

Robert, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from Chenek. We will share your compliments with her. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for choosing to stay at Extended Stay America. We are delighted to know you had a nice experience with us and that you were impressed with our courteous associates and fully-equipped kitchen. However, we regret the issue you had in your suite. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management

Kristy, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management

Greg, thank you for choosing Extended Stay America. It’s a pleasure to know you liked our affordable rates as well as our cordial associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

Kimmy, thank you for your review. Please accept our sincere apologies for not living up to your expectations or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. It has been a top priority to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. Therefore, we appreciate you bringing this to our attention so we may take proper action. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope to welcome you again for a much better experience. Sincerely, Hotel Management

Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. Moreover, we are sorry you were inconvenienced by the noise from other guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

Kunie, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Thank you for evaluating our hotel. We let you down in the most basic ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take the cleanliness of our suites seriously, and we will address the concerns with our team to take corrective actions. We hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management