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羅里卡索飯店 - 嚴選度假村的評分

3.5 out of 5
羅里卡索飯店 - 嚴選度假村
603 W Morgan St., Raleigh, NC

評論

9.2

太棒了

10 分,有夠讚;340 則評論中有 256 則" "
8 分,不錯哦;340 則評論中有 41 則" "
6 分,一般般;340 則評論中有 21 則" "
4 分,不太好;340 則評論中有 11 則" "
2 分,很糟糕;340 則評論中有 11 則" "

9.6/10

整潔度

9.4/10

員工素質

8.8/10

設施服務

9.6/10

住宿環境和硬體

9.0/10

環保程度

評論

6/10 一般般

Svitlana

於 2024 年 5 月住了 3 晚
Hotelmgmt 於 2024年5月28日回覆
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future.

8/10 不錯哦

Roberto

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Met my expectations
於 2024 年 5 月住了 1 晚
HotelMgmt 於 2024年5月28日回覆
Thank you, Roberto, for sharing your experience at The Casso, Raleigh, A Tribute Portfolio Hotel. We're glad we met your expectations and would love to have you stay with us again. We're always here to ensure your next visit is even better!

8/10 不錯哦

Elizabeth

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
HotelMgmt 於 2024年5月16日回覆
Elizabeth, thank you for rating your stay! We hope to be your preferred property whenever your travels bring you to the area!

8/10 不錯哦

Michael

家庭旅遊
The staff was wonderful help in every way clean
於 2024 年 4 月住了 2 晚
HotelMgmt 於 2024年4月30日回覆
Thank you, Michael, for your kind words! We're thrilled to hear that our staff provided wonderful assistance during your stay and that you appreciated the cleanliness of our property. We'd love to welcome you back soon for another memorable visit to The Casso, Raleigh, A Tribute Portfolio Hotel!

10/10 有夠讚

Shamaron

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice room, worth the extra for walkability and cleanliness. Nice bar. Validated parking
於 2024 年 4 月住了 1 晚
HotelMgmt 於 2024年4月23日回覆
Thank you, Shamaron, for your positive review of The Casso, Raleigh, A Tribute Portfolio Hotel! We're thrilled you enjoyed our accommodations, walkability, and cleanliness. It's also fantastic to hear that you liked our onsite bar and found the validated parking helpful. We'd love to welcome you back soon for another memorable stay!

4/10 不太好

Lexy

團體旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
The property and the rooms are beautiful and clean. I was disappointed with check in, with the cost of the room I expected more enthusiasm, assistance with check in, more information about the property instead of a piece of paper. The woman I spoke to on the phone before we arrived is what sold the property- she was kind, helpful, and welcoming. I did not feel welcome by any staff while we were here.
於 2024 年 4 月住了 1 晚
HotelMgmt 於 2024年4月23日回覆
Thank you for sharing your thoughts, Lexy. We are pleased that you appreciated the beauty and cleanliness of our property, but we are sorry to hear that your interactions with our staff did not reflect the high standards of hospitality we aim to provide. We will be revisiting our training procedures to better serve our guests. Please consider giving us another chance to show you the warm welcome you expected and deserve.

4/10 不太好

David,Canton

情侶出遊
喜歡:整潔度和員工素質
Expensive. Not a good value. Cramped. Parking costs extra
於 2024 年 4 月住了 4 晚
Hotelmgmt 於 2024年4月20日回覆
David, we're deeply sorry that your stay fell short of expectations. We strive to maintain competitive rates for the area and will certainly share your comments with our Management Team for further consideration. We also sincerely regret if our rooms were smaller than you expected, as ensuring guest comfort is very important to us. We hope to have another chance to welcome you and change your impression in the future.

10/10 有夠讚

Kate

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Kate

情侶出遊
喜歡:整潔度和住宿環境和硬體
Great stay!
於 2024 年 4 月住了 3 晚
Hotelmgmt 於 2024年4月20日回覆
Kate, we're delighted that you enjoyed your stay! Please come back soon for another five-star-worthy experience!

10/10 有夠讚

Lucas,tarentum

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Located in the downtown area and close to multiple dining options and bars. Safe area to walk and small park nearby. Hotel room on street side of hotel but quiet. Clean
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月23日回覆
Thank you for taking the time to leave a review. We look forward to your next stay with us!

10/10 有夠讚

Cassandra

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
From the moment we checked in, we had such a great experience. The room was super cute, I loved the vibe! Parking was so easy and the restaurant on site was amazing.
於 2024 年 3 月住了 3 晚
Hotel Management 於 2024年3月12日回覆
Thank you for taking the time to let us know how your stay went. We hope to see you again!

10/10 有夠讚

Jeffrey,Aiken

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice
於 2023 年 12 月住了 1 晚
HotelMgmt 於 2024年3月8日回覆
Jeffrey, we are very proud to receive your five-star review! Hopefully, your travels bring you back to The Casso Raleigh Hotel soon to enjoy more of our features! Thank you!

8/10 不錯哦

Amy

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel and staff were lovely!
於 2024 年 2 月住了 6 晚
HotelMgmt 於 2024年2月28日回覆
Thank you for your kind words, Amy! We enjoyed providing you with the best comfort and service during your stay at The Casso, Raleigh, a Tribute Portfolio Hotel. It will be a pleasure to welcome you back soon!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
Comfortable stay
We had a comfortable stay at the Casso. There was an issue retrieving our information from hotels.com that delayed our check-in, but the staff was very helpful. The bed was cozy, the amenities were nice, and overall it was a good stay. I liked how they included steamers in the room.
於 2024 年 2 月住了 1 晚
HotelMgmt 於 2024年2月22日回覆
Thank you for staying with us at The Casso, Raleigh, A Tribute Portfolio Collection! Our team is committed to ensuring a swift, pleasant arrival and they will be thrilled by your praise. We appreciate your compliments about our comfortable accommodations and excellent facilities. Please think of us when your adventures bring you back to Raleigh!

10/10 有夠讚

Jordan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Hotelmgmt 於 2024年2月21日回覆
Your perfect score has brightened our day, thank you! Come back soon, Jordan!

8/10 不錯哦

Katina

於 2024 年 2 月住了 1 晚
HotelMgmt 於 2024年3月21日回覆
Appreciate you taking the time to leave a positive score! We look forward to welcoming you back on your next visit and aim to provide an even more remarkable experience, Katina.

10/10 有夠讚

Praveen,Brooklyn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The front desk staff was very nice and accommodating. Hotel is located to restaurants.
於 2024 年 2 月住了 1 晚
Hotelmgmt 於 2024年2月21日回覆
Thank you, Praveen, for the perfect score! We're delighted to know our front desk team made a positive impression and that our location added convenience to your visit. We loved hosting you and can't wait to have you stay with us again at The Casso, Raleigh, a Tribute Portfolio Hotel!

10/10 有夠讚

Courtney

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is such a cute hotel in a great section of town. Rooms are lovely and the bed are so comfortable.
於 2024 年 1 月住了 1 晚
HotelMgmt 於 2024年1月29日回覆
Courtney, we’re thrilled that you appreciated the comfort and charm of our hotel! Thank you for your kind words, and for highlighting our terrific location. We can’t wait to host you again during your future visits to Raleigh!

6/10 一般般

Julie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Neat and tidy hotel, but between the train and drunk guests barely got any sleep. Bring earplugs!
於 2024 年 1 月住了 1 晚
HotelMgmt 於 2024年1月24日回覆
Julie, we understand the importance of a peaceful stay and we're sincerely sorry for any noise disruptions you experienced. Your feedback is invaluable, and our team will discuss this issue to see how we can ensure a more restful environment for our guests in the future. We would be grateful for another opportunity to provide you with a quieter and more enjoyable experience during your next visit. Thank you for sharing your concerns.

10/10 有夠讚

Boris

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. The only thing I have to say negative is that it is smaller than expected
於 2023 年 12 月住了 1 晚
HotelMgmt 於 2024年1月22日回覆
Boris, it's wonderful to know you had a pleasant stay with us! We understand your note about the size of our accommodations and are sorry if this aspect didn't quite meet your expectations. We value your input and hope to have the opportunity to welcome you back soon!

10/10 有夠讚

Kat

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is currently my new favorite hotel in NC. The design is fresh, clean, smart with no signs of aging or wear. The food is so good if you want to stay in for a staycation (what my husband and I did for our anniversary- from Durham) you could do that and not have to leave. We had no plans to eat there all weekend, and yet we only ate somewhere else for 1 of 5 meals because frankly the restaurant and beverage service lacked nothing. Christopher is an AMAZING human. My husband and I hung out and read and worked from the bar all morning yesterday just enjoying time with him. The kindness and sincerity of every staff member truly made Casso stand out as a reason to revive the hotel industry. The bedding was soft and clean and the right weight and the pillows were perfect. The housekeeping staff were friendly and kind as well. If you pass this spot over for food or lodging it will be your loss.
於 2024 年 1 月住了 2 晚
HotelMgmt 於 2024年1月18日回覆
Kat, we're overjoyed that The Casso, Raleigh, A Tribute Portfolio Hotel has become your top destination in North Carolina! It's wonderful that you enjoyed our fresh design, exceptional food, and Christopher's amazing service. Your appreciation for our attentive housekeeping team and the comfort of our bedding is heartening. We're thrilled we could make your anniversary staycation so memorable. We are looking forward to your next visit, where we hope to continue exceeding your expectations!

10/10 有夠讚

Michael

於 2024 年 1 月住了 1 晚
Hotelmgmt 於 2024年1月31日回覆
We never take a perfect score for granted, Michael, and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 有夠讚

John

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Hotelmgmt 於 2024年1月9日回覆
John, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 有夠讚

Angela

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月26日回覆
It was a pleasure to have you as our guest, Angela, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
HotelMgmt 於 2023年12月22日回覆
We never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 有夠讚

Theresa,Raleigh

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月18日回覆
Your five-star rating truly brightens our day, Theresa! Please visit us again soon.

10/10 有夠讚

Theresa,Raleigh

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月18日回覆
Knowing you had a wonderful stay is truly gratifying, Theresa! Thank you, and we eagerly await your next visit to The Casso, Raleigh, a Tribute Portfolio Hotel.

10/10 有夠讚

真實旅客

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月5日回覆
Your perfect rating means a lot to us! Thank you and we hope to see you back soon.

10/10 有夠讚

Doug

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent?
於 2023 年 12 月住了 2 晚
HotelMgmt 於 2023年12月6日回覆
Doug, we're excited that you had an excellent stay with us at The Casso, Raleigh, A Tribute Portfolio Hotel! Thank you for choosing us and taking a moment to share your five-star experience. We look forward to welcoming you back for your future visits to the area!

10/10 有夠讚

Michael

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Would definitely come back!
於 2023 年 11 月住了 1 晚
HotelMgmt 於 2023年12月4日回覆
Michael, we're delighted to learn that you had an excellent stay and would choose to return! Thank you for your five stars, and we can't wait to see you again soon at The Casso, Raleigh, A Tribute Portfolio Hotel.

10/10 有夠讚

Lolita

於 2023 年 11 月住了 1 晚
Hotelmgmt 於 2023年12月20日回覆
Thank you for your five-stars. We look forward to your return and hope it's soon!

10/10 有夠讚

Peter

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay in Raleigh, easy to walk to most downtown spots. Staff is incredibly friendly and helpful.
於 2023 年 11 月住了 3 晚
HotelMgmt 於 2023年11月29日回覆
Peter, thanks so much for choosing us for your visit to Raleigh! It's wonderful to hear that you found our location convenient for exploring downtown and that our staff made your stay even more enjoyable with their warm hospitality. We look forward to welcoming you back soon!

8/10 不錯哦

Naveed

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The room was suppose to have two queen beds but when we got there the room had two full size beds. The receptionist said they don't have queen but call the full size beds queen size. Seems like a scam and misleading to me. I had my three kids so we a bigger size bed would have been nice for the overall experience.
於 2023 年 11 月住了 1 晚
HotelMgmt 於 2023年11月29日回覆
Naveed, we sincerely apologize that your guest room wasn’t as you anticipated. Our priority is to provide clear, accurate details about all of our accommodations, and your feedback will be discussed further with our team to prevent any confusion moving forward. We hope you'll give us another chance to provide a more satisfying experience for you and your family in the future.

10/10 有夠讚

Dexter Dwayne

喜歡:整潔度、員工素質和住宿環境和硬體
Great property and well located. Enjoyed my stay.
於 2023 年 11 月住了 1 晚
Hotelmgmt 於 2023年11月15日回覆
Thank you, Dexter, for choosing us for your recent visit to Raleigh! We're thrilled to learn that you had an enjoyable stay and found our location convenient for exploring the area. The pleasure will be ours to welcome you back again soon!

10/10 有夠讚

Dana

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
We had a great stay. The stay was super friendly and helpful. We will definitely stay here again.
於 2023 年 10 月住了 1 晚
HotelMgmt 於 2023年11月6日回覆
Dana, we're thrilled to know you had a great stay with us at The Casso, Raleigh, a Tribute Portfolio Hotel! Your kind words about our friendly and accommodating service are greatly appreciated. It's wonderful that you're already planning to return, and we look forward to your next visit!

10/10 有夠讚

Mike

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Cool boutique hotel in a walkable neighborhood. Wonderful staff and easy onsite parking. Great cocktail bar across the street. One brewery literally a few hundred feet away with another a few walkable blocks further. Cool food hall right up the street. Room is nicely appointed and a good size. Great shower.
於 2023 年 10 月住了 2 晚
Hotelmgmt 於 2023年10月23日回覆
Thank you, Mike, for visiting us at The Casso, Raleigh, A Tribute Portfolio Hotel! We're thrilled to know you appreciated our attentive team, well-appointed guest rooms, and convenient onsite parking. It sounds like you explored some fantastic nearby attractions as well! We enjoyed having you with us and will be excited to welcome you back for your future visits to the area. Until then!

10/10 有夠讚

Aaron

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy check in process and parking was convenient. The room was really nice, plenty of space and the bed was comfortable. Would definitely stay here again in the future.
於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月28日回覆
Aaron, thank you so much for highlighting our efficient check-in process, convenient parking, and comfortable accommodations. It's fantastic to know you're considering a return visit, and we'd be thrilled to host you again at The Casso, Raleigh, a Tribute Portfolio Hotel!

10/10 有夠讚

Stuart M.

於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年11月4日回覆
Thank you for your five-stars, Stuart. We look forward to your return and we hope it's soon!

10/10 有夠讚

Jose,Dunn

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
What can I say about The Casso, simply amazing. I’m an NC native who has traveled to many major cities but my experience here has been incredible. Located on Glendwood Ave in our State Capitol of Raleigh you’re surrounded by many local restaurants and bars and possibly the best one is in The Casso itself. Amazing staff and design of the place. Already plan my next visit to The Casso.
於 2023 年 9 月住了 1 晚
Hotelmgmt 於 2023年10月12日回覆
Jose, we love what you're saying about our beautiful hotel! Thanks so much for taking a moment to share your perfect rating and fantastic feedback. Knowing that you chose The Casso, Raleigh, A Tribute Portfolio Collection as your home away from home means the world to us, and we can't wait to welcome you back soon!

10/10 有夠讚

Lisa

於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月28日回覆
Thank you, Lisa, and we can’t wait to welcome you back again for another five-star stay!

8/10 不錯哦

Lindsay

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room on the 2nd floor was quite loud with near street level motorcycles. I played my white noise app through the tv to help sleep. Otherwise a charming, lovely place, including friendly staff.
於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月11日回覆
Lindsay, thank you for choosing us for your visit to Raleigh! While we're delighted that you enjoyed our welcoming atmosphere and beautiful property, we sincerely regret that you experienced any noise concerns in your room. Our aim is always to ensure a peaceful environment for our guests, and our team will discuss this to learn how we can continue to improve our soundproofing. When you next visit our area, we look forward to winning you over completely!

10/10 有夠讚

Crystal

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I've stayed here twice and extended my stay both times. It was comfortable, the staff is very friendly, the drinks and food are good. I plan to stay again in the future.
於 2023 年 7 月住了 4 晚
Hotelmgmt 於 2023年9月29日回覆
How wonderful to know that you feel so comfortable with us at The Casso, Raleigh, A Tribute Portfolio Collection, Crystal! It's always a pleasure to see you come through our doors. Our team will appreciate your kind comments, and we look forward to welcoming you back soon!

10/10 有夠讚

Jennifer

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
HotelMgmt 於 2023年9月21日回覆
Your excellent score is greatly appreciated. Thank you and we can't wait to host you again, Jennifer.

10/10 有夠讚

Brooke

於 2023 年 8 月住了 1 晚
Hotelmgmt 於 2023年9月12日回覆
Receiving your five stars means a lot to us, Brooke! Thank you and we hope to see you again soon.

10/10 有夠讚

Amy

於 2023 年 8 月住了 2 晚
Hotelmgmt 於 2023年9月9日回覆
Earning five-stars from you has made our day, Amy! Thank you and it will be our pleasure to welcome you back.

2/10 很糟糕

Kelly

商務旅客, 親子旅遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Checking in took forever, no clear instructions for parking, no vegetarian entree options, overpriced coffee/pastry
於 2023 年 8 月住了 3 晚
Hotelmgmt 於 2023年8月17日回覆
It's truly disappointing to learn that your visit fell short of your expectations, and we wish we could have connected with you personally about your concerns. Our team will use your comments to be sure we're consistently providing the exceptional hospitality for which we're known. We hope to have a chance in the future to change your impression of us.

10/10 有夠讚

Cole

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A place you MUST STAY if you visit Raleigh
The stay was AMAZING! Marriott outdid themselves with this hotel. It embodies Raleigh in every way. The rooms are gorgeous, view is gorgeous, and the staff are great. Thanks for the great stay!
The restaurant in-hotel
View from floor 6!
於 2023 年 8 月住了 2 晚
Hotelmgmt 於 2023年8月10日回覆
Cole, we can't think of a more wonderful review of The Casso, Raleigh, A Tribute Portfolio Collection! Thanks so much for letting us know that our elegant accommodations, amazing sightlines, and warm, authentic service surpassed your expectations. it was a pleasure to serve you and we hope you'll make plans to visit us again soon!

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Hotelmgmt 於 2023年8月1日回覆
Robert, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 有夠讚

Chad

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay
於 2023 年 7 月住了 2 晚
Hotelmgmt 於 2023年8月1日回覆
Chad, we are excited to learn you had a great stay with us at The Casso, Raleigh, A Tribute Portfolio Collection! Thank you for being our guest and sharing your positive experience. We hope it won't be long before we have the pleasure of welcoming you back again!

4/10 不太好

Jessica

寵物同遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The front desk attendants were rude and nosey.
於 2023 年 7 月住了 3 晚
Hotel Management 於 2023年7月26日回覆
Jessica, our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. accommodations that better met your needs. Thank you for taking your time out to provide us with feedback from your stay. We will ensure the appropriate measures are in place for future stays.