Indoor pool
Check availability

Reviews of Mento Hotel

3 out of 5
Mento Hotel
411 Nguyen Hue, Tran Phu, Quy Nhon, Binh Dinh

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 25 reviews" "
Rating 8 - Good. 11 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location, only a block to the beach with a beautiful walkway. My room was small, but adequate. The staff were very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hân Nguyễn on 2024/5/7
Dear Mr. Gayle,Thank you very much for returning to Mento Hotel and Taking time to leave the review on Expedia,We're happy to know you enjoyed during time stay at Mento,We make sure that, we will assign better room for you next time, the room is larger and not affected by the roosters next door.Wish everything gose well with you!!

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The room was small but adequate. The property is only a block away from the beach. Unfortunately I was woken up early every morning by the roosters next door.
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was excellent and staff very helpful
Stayed 2 nights in Jul 2023

6/10 Okay

Tram

Liked: Cleanliness, staff & service
Great location, staffs are super kind.
Great location, located at the main square, free parking, owner is very kind. Hotel is very clean. Only one issue is there is no shower curtain or glass that separate toilet and shower.
Stayed 1 night in Jan 2023

8/10 Good

Roger

Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with excellent
Stayed 3 nights in Jan 2020
Response from Han Nguyen on 2020/2/4
Dear Mr./Ms. Thank you very much for leaving the lovely review, We understanding that you enjoyed your stay at Mento, Wish everything goes well with you, We always welcome you anytime.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed in Qui Nhon for 2 nights, so for us the location was perfect. We were greeted by a super friendly porter, who took care of our luggage. Close to beach, markets, eat street and cafe/ restaurants. Our room had a balcony with city view. This was a great spot to watch from.it was useful having a fridge, kettle and minibar with snacks in our room. The view from the top floor where Breakfast was served was fabulous. The lobby staff were super friendly and helpful. They organised our taxi’s and also airport transfer making sure we were given the right price. We recommend staying here.
Stayed 2 nights in Jan 2020
Response from Nguyen Thi Ngoc Hân on 2020/1/29
Dear Mr./Ms., Thank you very much for taking time to leave the review, We are very happy to hear you enjoyed at Mento. Hoping you a wonderful trip in Viet nam, We always welcome you back to Mento anytime. Han Nguyen (ms.) Sale Dept.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Mento Hotel was great. It's located at the very center of the town with just few minutes of walk to the beach. All the staffs were friendly, and Victor, who helped me out with the check-in, helped me a lot to make unforgettable experiences while visiting Quy Nhon. I was able to visit some remote areas of the region with his help. which I wasn't expecting at all. Next time visiting Quy Nhon, I will be definitely coming back to Mento Hotel.
Stayed 2 nights in Jan 2020
Response from Nguyen Thi Ngoc Han on 2020/1/17
Dear Mr./Ms. Thank you for taking time to leave the comment. Wish you a wonderful trip in Viet Nam And we always welcome you back any time Han Nguyen Sale Dept.

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
This place is totally perfect.
Stayed 4 nights in Oct 2019
Response from Nguyễn Thị Ngọc Hân(Sales Dept.) on 2019/10/25
Dear Mr./Ms. Lim, Thank you for taking time to leave the review on Expedia, We hope you had a good vacation at Mento, And we look forward to welcome you back to Mento next time. Nguyễn Thị Ngọc Hân (Sales Dept.)

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice place
The staff is super nice and efficient. Thé hôtel has a great location. Easy walk to beach and bars. VIP bar next door is open and noise filters easily not oven breezeways at the hotel. They do shut the music reasonably early though
Stayed 3 nights in Sep 2019
Response from Nguyễn Thị Ngọc Hân (Sale Dept.) on 2019/10/18
Dear Mr Michael, Thank you very much for staying at Mento Hotel, And We are really grateful for your comments The noise from the bar next to it is really a difficult problem But we will try to find many solution for this problem, Welcome you and your friend/ family back to Mento, Warmest Regards, Nguyễn Thị Ngọc Hân (Sale Dept.)

10/10 Excellent

Th? Lành

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Mark

Liked: Room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
予約無しと言われ
先ず、チェックインの際に予約されていないと言われ、お支払いも済んで旨を証明する必要がありました。そしてチェックイン終了して部屋に入ると、一階の窓無しの部屋 予約していたのはシテイ側のデラックスルームだったので、部屋を変えてもらう様に伝えた所、そのお部屋は満室と言われて押し問答 主人がベトナム語を話せたので文句を言った所、次のお部屋にご案内〜今度は2部屋予約していたにも関わらず、2部屋続きのルームでシャワーが一つ、1時間待ってや〜っと予約していたお部屋に入る事が出来ほっとしました。
Stayed 3 nights in Feb 2020
Response from Nguyen Thi Ngoc Han on 2020/3/19
Dear Mr./Ms. Thank you very much for leaving the review It is indeed unforturnate to read your comments. we regret that you have left our Hotel with uncomfortatble feelings because of our carelessness. And Your feedback had been share to the team in order to avoid such in the future. Wish everything goes well with you!

8/10 Good

YONG HWA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quy nhon city 여행을 위한 최상의 호텔
여기 괜찮습니다 위치라던지 가격이라던지 서비스라던지 다 괜찮아요 에어컨이 너무 잘 나와서 좀 춥긴하지만 깨끗하고 서비스 좋습니다 위치가 좋아서 어디든지 가깝고 좋습니다 5성급 호텔은 아직 없는거 같은데 아직 외국인이 갈 만한 곳도 없긴하던데 그건 이 호텔하고 관계없으니까요 나쁘지 않습니다 추천합니다
Stayed 1 night in Mar 2020
Response from Nguyen Thi Ngoc Han on 2020/3/17
Dear Mr. Yong Hwa, Thank you very much for leaving the review on Expedia, We are grateful your comments, We will report to the Boss in order to set up more service such as: bar, spa.. Hope you are doing well, Hoping you back to Mento soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phòng ốc sạch sẽ. Tiện nghi trong phòng tốt. Địa điểm ngay gần quãng trường và bãi biễn. Đi ăn uống tiện lợi. Hồ bơi có quang cảnh hướng trời đẹp. Tuy nhiên điểm trừ là nước hồ bơi quá lạnh, như là ướp đá.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with kind receptionist
It was my first visit in Quy Nhon. Hotel is enough spacious and clean. The best point of this hotel is Mr Victor who is a receptionist of this hotel. He kindly supported me to stay comfort in Quy Nhon city. I’ll stay this hotel again when I come back.
Stayed 2 nights in Oct 2019
Response from Nguyễn Thị Ngọc Hân (Sale Dept.) on 2019/10/28
Dear Mr./Ms, Thank you for lovely review on Expedia, It's very glad to hear you enjoy ant Mento, Take care! Hope to see you again!

8/10 Good

Verified traveler

Stayed 7 nights in Oct 2019
Response from Nguyễn Thị Ngọc Hân (Sales Dept) on 2019/11/1
Thank you for your review on Expedia.com Wish everything goes well with you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
예상한 것보다 방은 작습니다. 리셉션은 굉장히 친절합니다. 깨끗하고 잘 정비되어 있습니다 다만 방은 조금 작은 편이며, 도심에 있어 접근성이 좋은 반면 밤에 시끄럽기도 합니다. 스파와 운동시설은 영업하지 않습니다.
Stayed 3 nights in Sep 2019
Response from Nguyễn Thị Ngọc Hân (Sales Dept.) on 2019/10/18
Dear Mr./Ms., Thank you very much for leaving the constructive comments, We have many kind of room, but unforturnate, you stayed in the smallest room, Rest assured that your feedback had been reviewed, the measures have been taken in order to improve service in future. Warmest regards,

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019
Response from Nguyễn Thị Ngọc Hân (Sale Dept) on 2019/10/18
Dear Mr./Ms Thank you very much for leaving the review, Hope to welcome you back to Mento next time

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phòng ốc sạch sẽ, vị trí gần trung tâm. Nhân viên thân thiện.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé, à quelques pas de la plage, central, plein de bons Restaurant. Les employés sont très serviables, toujours prêts à nous rendre services, pdj occidentaux pas beaucoup de choix, cuisine Vietnamienne plus de choix. Piscine l'eau froide mais on a la plage superbe donc on a pas utilisée.
Stayed 4 nights in Apr 2019
Response from Nguyen Thi Ngoc Han (Sale Dept.) on 2019/6/13
Dear Mr. Anonymous, Thank you for staying at Mento hotel, Thank you very much for your comment, Hope everything goes well with you Anh We look forward to welcome you, your friend back to Mento Hotel

8/10 Good

Lap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Nguyen Thi Ngoc Han (Sale Dept.) on 2019/6/13
Dear Mr. Lập, Cảm ơn review của mình trên Expedia Khách sạn mong muốn được phục vụ anh và gia đình lần tới