Staff was friendly and polite, but check-in process was VERY slow. Despite reservation, they seemed uncertain if rooms were available, or if so if cleaning was completed. We did not arrive early, it was after 4:00pm. Stood and waited quite a while for the customer in front of us and then again when it was our turn. Seemed rather disorganized despite sincere effort to accommodate....Also, pet friendly hotel meant we had to listen to a yelping dog next door incessantly. While I am fond of pets, owners must have abandon this poor little dog. Staff/management needs to monitor this situation somehow.....