View from property

Reviews of Browns Boutique Hotel

4 out of 5
Browns Boutique Hotel
26 Isle Street,, Queenstown, Otago

Reviews

9.6

Exceptional

Rating 10 - Excellent. 105 out of 121 reviews" "
Rating 8 - Good. 11 out of 121 reviews" "
Rating 6 - Okay. 3 out of 121 reviews" "
Rating 4 - Poor. 2 out of 121 reviews" "
Rating 2 - Terrible. 0 out of 121 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Stayed 1 night in Feb 2023

10/10 Excellent

Chiu

Stayed 1 night in Oct 2022
Response from Owner on 2022/11/29
Thanks Chui, Loved having you guys with us :-)

10/10 Excellent

David, Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place perched on the mountainside overlooking Queenstown. It’s only a couple minute walk to central Queenstown. Very friendly and helpful proprietors. Fabulous view on the balcony.
Stayed 2 nights in Oct 2022
Response from Peter-Ray on 2022/10/18
Thanks for your review David

10/10 Excellent

jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Road works tricky tho
Stayed 1 night in Oct 2022
Response from Peter-Ray on 2022/10/18
Nice having you stay with us. Queenstown going through a bit of an upgrade right now, glad you made it through to us :-)

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect retreat
What an amazing boutique hotel. We thoroughly enjoyed the quiet boutique feel. Amazing bed. Amazing views of Queenstown and the surrounding area. The added touches were excellent. Lovely big room with excellent bedding. Easy walk into the centre of Queenstown. Continental breakfast was excellent. Peter and Christine were lovely hosts. We would definitely stay here again.
Stayed 1 night in Sep 2022
Response from Peter-Ray on 2022/10/1
Loved having you guys stay :-)

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is a perfect combination of good hospitality and the fact that if you want to be left alone, that's respected.
Stayed 7 nights in Aug 2022
Response from Peter-Ray on 2022/10/1
Many thanks for your review Dale :-)

6/10 Okay

Rodney

Liked: Staff & service, amenities, property conditions & facilities
On a 3 day stay my room was not serviced once. They said every 2 days. That’s pretty poor
Stayed 3 nights in Aug 2022
Response from Peter-Ray (Owner) on 2022/8/18
DR Rodney-You had it explained at check-in that due to staff shortages the room would be serviced every 2nd day and if anything was needed in room otherwise you were just to let us know at breakfast. With all due respect your Hotel Room was left in the worst state I have seen in some time.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, warm rooms and run by friendly and considerate hosts.
Stayed 3 nights in Jul 2022
Response from Peter-Ray (Owner) on 2022/8/18
Thanks for your gracious review. Welcome back to stay with us anytime :-)

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service
Excellent location, parking on site, great service, and nice and warm for the winter months. It is a friendly and welcoming place to stay and you have a much more personal experience than if you stayed in a large corporate hotel.
Stayed 9 nights in Jun 2022
Response from Peter-Ray on 2022/7/5
Many thanks for your kind words

10/10 Excellent

Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Browns is really lovely and the owners are delightful, friendly and helpful. Would recommend!
Stayed 1 night in Jul 2022
Response from Peter-Ray on 2022/7/5
Thanks Dallas :-)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Cemile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved!!!
The amount of attention to detail at this hotel is absolutely incredible! You can tell that someone has put so much thought into every corner of this lovely little boutique, from fresh baked Anzac biscuits to makeup remover satchels. My room was immaculate. The mattress was comfortable. The view was lovely. The location was ideal. There's also a comfy lounge area, some tables outside, and a bright breakfast room.
Stayed 2 nights in Mar 2020
Response from Peter-Ray on 2020/4/7
Thanks for your lovely comments Cemile....Stay safe

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Peter-Ray on 2020/4/7
Cheers Joseph :-)

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Browns
Exceptional property! Hope to go back! Peter Ray was a gracious host!
Stayed 1 night in Aug 2019
Response from Peter-Ray on 2019/8/16
Thanks Kelly, it was our pleasure to have you stay with us.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel owner is a very friendly couple. The style of this hotel is really nice, makes you feel living in a warm and beautiful home back to 80s.
Stayed 1 night in Aug 2019
Response from Peter-Ray on 2019/8/16
:-) Thanks

10/10 Excellent

TrishA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. On arrival was personally greeted and given a tour of the important features of the hotel. Very comfortable rooms, well appointed and even included hand made biscuits and chocolate fish !
Stayed 2 nights in Aug 2019
Response from Peter-Ray on 2019/8/14
Thanks for your review Trish...love to see you back :-)

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay in Queenstown
Lovely hotel....more personal than the bigger hotels. In a great location with fantastic views. The room was spotless, very well equipped and the beds are so comfy. Really enjoyed our stay. Will definitely be staying again!
Stayed 2 nights in Aug 2019
Response from Peter-Ray on 2019/8/13
Thanks for your lovely review Diane, it was our pleasure to be your host.

10/10 Excellent

Diana, Gurnee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming B&B with comfort of home
Nice location with beautiful view of mountains from terrace. Room was wonderful with a delicious breakfast. Felt like we were in a villa in Italy while in Queenstown.
Stayed 4 nights in Dec 2018
Response from Peter-Ray on 2019/1/8
Thanks Diana for your lovely comments. We look forward to hosting you again in the future :-)

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Peter-Ray on 2018/12/7
Many thanks for your gracious review. We welcome you back anytime :-)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2018
Response from Peter-Ray on 2018/12/7
Thank you for your review. We are glad you loved your stay :-)

10/10 Excellent

Barbara, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, fantastic location, easy walk to center of town. Very friendly staff and the most amazing breakfasts!
Stayed 4 nights in Oct 2018
Response from Peter-Ray on 2018/11/2
Thanks Barbara for your lovely comments. Please be sure to send us your best Queenstown photo to be entered into our monthly draw for a 15% discount to be shared with your friends :-)

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, fantastic breakfast meals and service.
Stayed 2 nights in Sep 2018
Response from Emma on 2018/10/3
Hi Duncan, Thanks a lot for your lovely review :-) We certainly enjoyed your company. Looking forward to welcoming you again,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Comfortable
Very comfortable environment, 3 minutes walk away from the town centre but still nice and quiet. Paul and Frankie are great operators and will definitely stay here next time I'm in QT. Even allowed me a late check out so that I could leave for my 1pm flight straight from the hotel. Cheers!!
Stayed 3 nights in Sep 2018
Response from Emma on 2018/10/3
Thank you David! All the Browns Team was very happy to host you and we will surely see you again :-)

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay.
This hotel is simply wonderful. Nothing was too much trouble for Franky, and all staff we met were helpful and engaging. Our bedroom was beautifully decorated, with views over the town below.
Stayed 2 nights in Sep 2018
Response from Emma on 2018/9/19
Thank you very much for your lovely comment Peter. It was a real pleasure to host you :-). Hopefully we'll see you soon. The Browns Team

10/10 Excellent

Ian, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the centre of town. Friendly staff, especially Frankie with breakfast every morning.
Stayed 7 nights in Jul 2018
Response from Peter-Ray on 2018/8/1
Thanks for your kind words Ian. We really appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Danielle, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Boutique Hotel in every aspect !
We were very pleased and satisfied with this hotel in every aspect. The staff is very friendly, professional and passionate for what they do. Every room is taken care with detail, since the bedding, towels, pillows and toiletries to different kinds of tea, coffee, hot chocolate, cookies and cups of wine in room. The breakfast time you cannot skip, you have the option of a continental breakfast for those in a hurry or you can wait for the day special or any cook to order you wish and they will bring you this beautiful decorated plate to enjoy. Also, every room has a balcony with a beautiful view to Queenstown lake with the mountains in the background that even in the winter you want to spend some time there. The hotel location is also a plus since you do not need a car to go to town, you just walk 2 blocks down and you are already there. The only The only thing a could recommend to make it 100% is a washer and dryer available for the guests
Stayed 6 nights in Jul 2018
Response from Peter-Ray on 2018/7/17
Thanks for your review Danielle, it is very much appreciated. Wishing you... Safe Travels

10/10 Excellent

Rochelle, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hosts
The kindest most helpful hosts. Great location I missed out on the community breakfasts because I was there in off season. The owners couldn’t have been any kinder and more supportive and accommodating. My room had fantastic views of the Remarkables. Great value ! 5/5 recommended
Stayed 2 nights in Jun 2018
Response from Peter-Ray on 2018/6/17
Thanks so much for your comments Rochelle. Wishing you....Safe travels

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and warm. Yummy breakfast. Great facilities.
Stayed 1 night in May 2018
Response from Peter-Ray on 2018/5/22
Thanks for your gracious review. Always nice to host nice people

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot
The host and hostess at Brown's Boutique Hotel was the icing on the cake to our stay in Queenstown. This location is operated more like a quaint countryside inn with the owners catering to almost need. The custom made to order breakfast was the perfect start to every day. If we are back to this part of the world, it wouldn't be as grand without staying here again!
Stayed 4 nights in May 2018
Response from Peter-Ray on 2018/5/22
Thanks David, welcome back anytime :-)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet hotel in Queenstown
Great location in Queenstown out of noise of the city but still easy walk into the main centre. Very clean & comfortable with a well cooked & enjoyable breakfast included. All the staff were very helpful.
Stayed 3 nights in May 2018
Response from Peter-Ray on 2018/5/22
Thanks for your supportive comments. Always a pleasure hosting lovely people from all around the world

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with character
Lovely views, great atmosphere, delicious breakfasts. Very helpful staff.
Response from Emma on 2018/4/11
Hi Sarah, Thank you for your very king review. We're glad that you enjoyed your stay and hope to see you soon for your next visit. We indeed do our best to satisfy our guests and are proud to serve a homemade gourmet breakfast to relish you. Emma Assistant Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Assistant Manager went out of her way to make our stay easy and enjoyable. Breakfast was terrific with a daily special. Great experience.
Stayed 3 nights in Mar 2018
Response from Peter-Ray on 2018/4/4
Thanks for your comments. I will pass these on to Emma

10/10 Excellent

JJ, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loads of character
Gorgeous hotel and lovely staff, just a quick walk to town and night life.
Stayed 2 nights in Mar 2018
Response from Peter-Ray on 2018/3/27
Thanks so much for your review. The Browns team love what we are doing!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfortable
Very nice with short walk to wharf. I would stay here again and/or recommend to a friend.
Stayed 1 night in Mar 2018
Response from Peter-Ray on 2018/3/27
Many thanks for your valued review. Safe travels

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Warren on 2018/1/23
Thank you for your kind comments and hope will come back and stay with us again

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the city
This B&B was in a fantastic location. Only a 5 min walk to the heart of downtown and the water. It offered great views, top notch staff, amazing breakfast and advice for places to go and things to see. It was nice to have large open doors to let the cool summer air in at night along with a fan if you want just a little extra cool air! Stay here on your next trip!
Stayed 3 nights in Dec 2017
Response from Warren on 2018/1/5
Thanks for the comments Alex. Hope to see you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
We were met by the owner, Warren, who checked us into our rooms and explained to us the hotel amenities. Terrific location overlooking the town and harbor. Breakfast was made to order, and we had champagne on Christmas morning. Rooms are clean and comfortable.
Stayed 2 nights in Dec 2017
Response from Peter-Ray on 2017/12/26
Thank you for your positive comments. We try so hard to make our guests feel at home, so we are thrilled you enjoyed your time with us :-)

8/10 Good

sissy

Liked: Cleanliness, staff & service, room comfort
B&B feel with a great location
This hotel has amazing location. It's an easy walk from the heart of town, but that few minutes of distance makes it quiet and peaceful. There is parking, and it is easy to get on the road that will take you to see the sights outside of Queenstown. The manager is superb, the food is excellent, the coffee is fantastic. The decor is a bit dated, both in our room and out, but it was spotlessly clean.
Stayed 2 nights in Nov 2017
Response from Warren on 2017/12/30
Thank you for your comments. Redecoration of rooms will be commenced prior to winter.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel in a fantastic location. Only 2 minutes walk to the center of Queenstown. Large, comfortable rooms and delicious breakfast. I would definitely stay here again and recommend it to any friends.
Stayed 1 night in Oct 2017
Response from Happy on 2017/12/21
Thanks so much for your gracious comments. Welcome back anytime :-)

8/10 Good

JS, Northland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Very comfortable, clean and quiet. Pleasant staff and surroundings
Stayed 2 nights in Nov 2017

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly reccommended
Beautiful accommodation managed by friendly staff.
Stayed 3 nights in Aug 2017
Response from Happy on 2017/8/29
Thanks so much for your comments..much appreciated

10/10 Excellent

henrietta, melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
My fiancé and I spent 4 nights at browns boutique during winter and had the best stay. We were greeted by Peter who gave us a quick tour and showed us to our room. It is an amazingly short walk into the centre of Queenstown which made it easy to pop out for dinner and not worry about driving or parking. The rooms were always warm and clean when we got in from skiing and whether I thought was Peter himself or the people he has managing the property for him we were always welcomed warmly. The breakfasts were also delicious everyday
Stayed 4 nights in Aug 2017
Response from Peter-Ray on 2017/8/29
Thanks for your very thoughtful comments. It was our pleasure to host you on your journey

10/10 Excellent

Eliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from Happy on 2017/7/22
Thanks for your 5 star rating Eliane. It was a pleasure hosting you. Wishing you safe and happy journeys.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely service and delicious breakfast. Bed a bit lumpy
Stayed 10 nights in Jun 2017
Response from Peter-Ray on 2017/8/29
Thanks for your comments..all taken on board. Safe travels :-)

10/10 Excellent

Susan, Sydnay, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful small hotel!
Our hosts Peter-Ray & Michael were fantadtic, very hospiitable. Comfy rooms with a fabulous hot breakfast before our daily activities. A cosy fire with mulled wine waiting upon our return with a chance to meet other guests. Great memories! Will definitely return!
Inviting lougeroom.
Stayed 5 nights in Jul 2017
Response from Peter-Ray on 2017/7/22
Thanks so much for your kind comments.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
This was a very comfortable place to stay. The breakfast is included and very good. The rooms are clean and comfortable. The views are amazing. There is full service laundry available for a reasonable price and it will come to you folded nicely in baskets! The service was very friendly. Just make sure if you are going to be arriving after 9pm on your first day that you let them know as the staff goes home. Overall a very pleasant stay that's in close vicinity of so much that Queenstown has to offer.
Response from Happy on 2017/5/7
Thank you very much for your kind words (I will share these with the team) and glad that we were able to provide good service to you.

10/10 Excellent

elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Boutique Hotel in Queenstown NZ
We spent 3 nights there and Michael and his equipment made us feel like at home, inclusive they prepared us a picnic food for our very early tour to Milford Sound
Response from Happy on 2017/5/7
Thank you very much for your comments; I will pass them onto our staff. We are always happy to help our guests as best we can. We are a small family hotel that prides itself on being big on service! Michael