"Dear Expedia Customer Service,
I am writing regarding my recent stay at Quality Inn Blythe I -10 booked through Expedia.
At the time of booking, we requested a crib for our infant. This request was part of the essential accommodations for our child.
Upon arrival, we were informed by the hotel that they do not have a crib. The extra bed offered was unsafe for an infant, making it impossible for us to stay in the room.
The hotel claims that they communicated with Expedia regarding the unavailability of the crib; however, we never received any notification of this issue. As a result, we were forced to secure alternative accommodation at another hotel to ensure our infant’s safety.
The failure to provide a crib and to notify us in advance constitutes a clear hotel-side failure and a failure in communication from Expedia as the booking agent. Providing a room or an extra bed that is unsafe does not meet the essential accommodations we requested.
We therefore request a full, penalty-free refund for this booking. "