"When we arrived to our room, it was incredibly dirty. This place does not value cleanliness. We let the front desk know and they immediately gave us a different room. We appreciated that. The second room was better, but not great. The floors where obviously not mopped in either room. The bathrooms were not great, the walls disgusting, looks like they never wash walls. Mirrors had water spots. Dust and dirt everywhere. They do not wipe flat surfaces at all in-between guest. My daughter wanted to swim, so reluctantly we took her to swim. The door was malfunctioning to pool room, we went to front desk to ask. While at the front desk we overheard a conversation about us and our check in and getting a new room because firat room was dirty. The male on the speakerphone said "they are probably lying". That comment was incredibly unprofessional. Is that how they treat their guests? I was completely turned off. At this time, we already decided to stay and my daughter was excited to swim or we would of left. This experience was terrible and I would not recommend this hotel nor will we be back. I could go on but that is basically sums it up. Unprofessional staff and they do not whatsoever value cleanliness in the room, overall hotel and pool area."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
