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Reviews of Put-In-Bay Resort and Conference Center

3 out of 5
Put-In-Bay Resort and Conference Center
439 Loraine Ave, Put-in-Bay, OH

Reviews

7.8

Good

Rating 10 - Excellent. 240 out of 648 reviews" "
Rating 8 - Good. 205 out of 648 reviews" "
Rating 6 - Okay. 94 out of 648 reviews" "
Rating 4 - Poor. 53 out of 648 reviews" "
Rating 2 - Terrible. 56 out of 648 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Clint

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fun, relaxing experience.
Stayed 2 nights in May 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness
Everything was as expected No let downs
Stayed 2 nights in May 2024

10/10 Excellent

Laci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

joe

Traveled with group
Liked: Cleanliness, staff & service, amenities
No handicap room. Hard to use bathroom. No handrail for toilet or shower
Stayed 3 nights in Apr 2024

6/10 Okay

Aryata

Traveled with group, Traveled with family
Liked: Staff & service
The staff at Put in Bay Resort was accomodating, however, the services at the resort were average. Firstly the wifi wasn't working at the resort during our stay but there was network and wifi at all other locations on the island, but was working at all other locations. The reservation said that breakfast was included, however, after we got there, we learned that there was no breakfast available on the weekend(s). We got a room with a jaccuzi, however, there were no directions in the room on how to turn the jaccuzi on and yes it wasn'r just as easy as to turn the button on in the tub. We had to call the staff to get their help in turning it on. Not to say we did find hair that wasn't ours in the tub. Also there was no microwave in the room. We enjoyed the weekend at the property and on the island.
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/30
Aryata, Thank you for taking the time to review our property and bring your concerns to our attention. Please never hesitate to request assistance while you are here with us. We are currently updating out WIFI equipment to ensure there are not any further disruptions in service. You concerns in relation to housekeeping have also been addressed as well. It is out hope that you are willing to give us a second change and come to stay with us again.

2/10 Terrible

Crystal L

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is more like a "motel". The pool veiw room w/balcony did not have a balcony, it was just a walkway. The room was outdated, the curtains were hanging on by a thread, the room didn't have a microwave or room phone, floor needed a good cleaning. The refrigerator had some old melted Klondike bars in it (which tells me the cleaning crew is not doing their job). The door to the elevator does not shut all the way, which is very unsafe because you need your room key to get in. My family and I will NEVER stay here again and I would advise you to please book somewhere else.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/23
Crystal, Thank you for taking the time to review our property. I have gone over all of your concerns with the maintenance and housekeeping departments. When staying with us, please never hesitate to bring any and all concerns to the attention of our staff right away. We will also do what we can immediately to improve your trip.

6/10 Okay

Christina, Ford City

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The management was wonderful (allowed us to move our reservations back a day) and the front desk people were very professional and friendly. We were on vacation and were not happy that housekeeping came by at 8:15 AM and wouldn't leave (we were in bed and yelled to come back). We had to open the door and ask them to come back later. Room was OVERPRICED and MEDIOCRE. When we checked in the room smelled terribly like deodorizer. No real blankets on the bed, thick sheets. No water glasses, or ice bucket. No Bible in drawer. No space next to the sink for toiletries. Shower door came off the tracks. No refund for renting golf cart, though we only used it for 2 of the 4 hours (decision needed to be made prior to renting.) Mediocre breakfast.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/29
Christina, Thank you for taking the time to review your stay. Many of the items mentioned should have been located in your room. Maintenance will address items such as the shower door and housekeeping will be tending to the other concerns, you had mentioned

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/29
James, Thank you for taking the time to post a positive review! Your feedback is greatly appreciated!

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly. The convenience with all the restaurants and bars in walking distance was perfect. We are already planning on our next trip next summer
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/26
We are thrilled to hear your enjoyed our location. Please let us know if we can be any assistance in booking your next stay!

10/10 Excellent

Kelsie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/18
Kelsie, Thank you for the Outstanding Review. We look forward to seeing you again!

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here at least once a year. The rooms are aging but overall the property is great and the staff are top notch. We will be back next year.
Stayed 3 nights in Sep 2023
Response from Manager on 2023/10/31
Thank You for taking the time to review our property. We are happy to know you enjoyed your stay once again. Please feel at ease knowing we are working on upgrades to the property as we speak.

8/10 Good

Sharon

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on 2023/9/22
Thank you for taking the time to review our hotel. It appears that you had a great time and we hope to see you again soon!

10/10 Excellent

Christine m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked bar at pool, great music. Staff very nice and helpful. Glad there was a quiet time. Location is great close to downtown. Very happy with our stay!
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/18
Christine, Thank you for taking the time to review our property. We are happy to hear you enjoyed our location and amenities. We look forward to your future stays.

10/10 Excellent

JESSE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/12
Thank You for taking the time to review our property. Your feedback means a lot to us!

10/10 Excellent

jamie

Stayed 2 nights in Sep 2023
Response from Manager on 2023/10/6
Jamie, Thank you for the excellent review. You positive feedback is greatly appreciated

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/12
Thank you for taking the time to review out hotel. Your superior rating is greatly appreciated. We hope you are able to return for another visit soon.

8/10 Good

Suzanne

Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/12
Thank You for taking the time to review out hotel. Your rating is greatly appreciated.

6/10 Okay

Hany

Traveled with family
Liked: Staff & service
Bedding old. Mattress liner torn. Towels old and very thin. Staff wonderful and very helpful. Good location.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/12
Thank you for taking the time to review our hotel. Guest feedback is very important to us. We will be reaching out to discuss linen concerns with out housekeeping supervisors immediately

4/10 Poor

Amy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel if you’re 21
Wild atmosphere with a lot of younger kids We couldn’t use the pool because it was packed with “day pass” younger (21 year old) people You can’t hang out at the pool with any beverages or food that are not bought at the pool bar
Stayed 3 nights in Sep 2023
Response from Manager on 2023/9/7
Amy, Thank you for taking the time to review our property. We do offer guest only hours each day to ensure you are able to have time at the pool when it is not crowded. We also have to prevent outside beverages from coming into our pool area because of out liquor license. It is our hope to see you again soon!

6/10 Okay

Ricky

Average, convenient
Stayed 3 nights in Aug 2023
Response from Manager on 2023/9/7
Ricky, Thank you for your review. Please feel free to reach out to us any any time with some specific things you feel we could improve on.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 2023/9/7
Thank you for the positive review. We hope you see you again!

10/10 Excellent

Emily

Stayed 2 nights in Aug 2023
Response from Manager on 2023/9/26
Thank you for the Fantastic review! We hope you'll join us for another stay soon!

2/10 Terrible

Sandra

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No microwave ice machine didn’t work no chairs inside the room refrigerator didn’t work
Stayed 2 nights in Aug 2023
Response from Manager on 2023/9/3
Sandra, Thank You for taking the time to review our hotel. Although we do not provide microwaves in all guest rooms, we do have one available in the lobby for use at all times. Was there not a desk chair in your room? And as for the ice machine, I will have maintenance go look at that immediately.

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Put in bay is a great time. This hotel is clean, friendly staff and I’m walking distance to the main strip. Pool party is awesome .
Stayed 2 nights in Aug 2023
Response from Manager on 2023/9/3
Angela, Thank You for taking the time to review out hotel. We hope that you'll be back to stay with us again soon!

10/10 Excellent

Gary

Liked: Amenities
This hotel was close to everything.
Stayed 2 nights in Aug 2023
Response from Manager on 2023/9/3
Gary, Thank You for taking the time to review out hotel. Please come back and stay with us again soon!

10/10 Excellent

Laura

Stayed 4 nights in Aug 2023
Response from Manager on 2023/9/3
Laura, Thank you for taking the time to review out property. It seems you had a great stay. We hope to see you back again soon. Thank You!

8/10 Good

Sofia

Traveled with family
Liked: Cleanliness, staff & service
Website says that it offers breakfast but when in property they say the only offer it during weekdays. over all good experience
Stayed 1 night in Aug 2023
Response from Manager on 2023/9/3
Sofia, Thank you for taking the time to review our property. I'm sorry for any confusion during your stay. We do only offer continental breakfast Monday through Friday. I will ask Expedia to update our listing.

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities
A good time
Stayed 2 nights in Aug 2023
Response from Manager on 2023/9/3
Winston, Thank you for taking the time to review our property. We are happy to hear you had a great time. We hope to see you back soon!

10/10 Excellent

Valerie, State College

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to everything.
Stayed 3 nights in Aug 2023
Response from Manager on 2023/9/3
Valerie, Thank you for taking the time to review our property. We are hopeful you'll come back and stay with us again soon.

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service
the room smelled bad.
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/18
Brad, Thank You for taking the time to review our hotel. If you have any concerns during future stays, please don't hesitate to bring to the attention of our staff right away!

6/10 Okay

Suzanne

Traveled with family and small children
Not a place for families with young children.
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/17
Thank you for taking the time to review our property. Unfortunately some says of the week are more family friendly that others. Please fee free to reach out of us directly for future stays and we would be more than happy to offer suggestions and guidance on island events

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Aug 2023
Response from Manager on 2023/8/17
Thank You for taking the time to review our property. I will be sure to share these kinds words with our employees

6/10 Okay

Linda

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms need renovated. Our sink drain was broken. The ironing board was broken, their were holes in the walls, and the towels were dingy.
Stayed 2 nights in Aug 2023
Response from Manager on 2023/8/12
Linda, Thank you for taking the time to review our property and bring these things to our attention. We will be reaching out to you shortly via phone call.

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 2023/8/12
Thank you for taking the time to review our property!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 2023/8/12
Thank you for taking the time to review our property!

2/10 Terrible

Glenda

Disliked: Cleanliness, staff & service, property conditions & facilities
For the price of the hotel it did not live up to expectations. No breakfast on weekends. Pool was over crowded and open to public. Was not able even use the pool. Was like a frat party not a hotel. Very loud. I would not return or recommend this hotel unless you are there for a frat party experience
Response from Manager on 2023/8/7
We are sorry to hear that our property did not meet your expectations. Please consider coming back for a mid week stay during the summer or any day in the fall when it tends to be a much more family friendly atmosphere.

8/10 Good

TERRY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right in the middle of everything going on
Stayed 1 night in Jul 2023
Response from Manager on 2023/8/7
Thank you! We feel that our location is one of the greatest on the island!

6/10 Okay

MOUNIR

Disliked: Cleanliness, staff & service
Average
Stayed 1 night in Jul 2023
Response from Manager on 2023/8/7
We are sorry to hear that your stay was just average. Please feel free to reach out to us at the property to offer some feedback and suggestions of things we can improve.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on 2023/8/7
Jason, We are excited that you enjoyed your stay. Please come back to visit us again soon!

8/10 Good

Alexis

Stayed 2 nights in Jul 2023
Response from Manager on 2023/8/17
Thank You for taking the time to review our property.

10/10 Excellent

Michael

Stayed 3 nights in Jul 2023
Response from Manager on 2023/8/7
MIchael, Thank you for taking the time to review the property. Please come back and stay with us again soon!

8/10 Good

vickie

Liked: Cleanliness, staff & service, property conditions & facilities
location was clos to everything
Stayed 3 nights in Jul 2023
Response from Manager on 2023/8/7
Vicki, Thank you for taking the time to review our property. Our locations is on of our greatest features.

10/10 Excellent

Sherry

Stayed 1 night in Jul 2023
Response from Manager on 2023/8/7
Sherry, We are excited to hear you enjoyed your stay. Please come back to stay with us again soon!

8/10 Good

Russ, Canfield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will return
Response from Manager on 2023/8/7
Russ, This is news to our ears! We can't wait for your future stay!

4/10 Poor

Neamat

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 2023/8/7
Thank You for taking the time to review our property. Please feel free to reach out to us directly with suggestions on things we could improve.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on 2023/8/7
Thank You!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was ready early. It was clean and we felt comfortable. Thank you.
Stayed 1 night in Jul 2023
Response from Manager on 2023/8/7
Steven, We are happy that you enjoyed your stay and were comfortable! Thank You for taking the time to review our property. Please come back and stay with us again soon!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from PIB Resort on 2023/7/13
Thank you for taking the time to leave a rating. We hope you'll stay with us again!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from PIB Resort on 2023/7/13
Thank you for taking the time to leave a rating. We hope you'll stay with us again!

10/10 Excellent

Pamela, London

Stayed 2 nights in Jul 2023
Response from Manager on 2023/8/7
Pamela, Thank You for taking the time to review our property!