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Reviews of Excellence Playa Mujeres - Adults Only All Inclusive

5 out of 5
Excellence Playa Mujeres - Adults Only All Inclusive
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 816 out of 1014 reviews" "
Rating 8 - Good. 104 out of 1014 reviews" "
Rating 6 - Okay. 46 out of 1014 reviews" "
Rating 4 - Poor. 22 out of 1014 reviews" "
Rating 2 - Terrible. 26 out of 1014 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan F, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I love this place. We’ve been 4 times, with just this year to celebrate our 10 year anniversary.
Stayed 7 nights in Apr 2024

8/10 Good

Sophia Anna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing. Was able to escape the louder pool. Which even that pool was not so loud. The swim up bar at the louder pool could use more help. By far most relaxing environment I have been to.
Stayed 4 nights in Apr 2024

10/10 Excellent

Alexandria

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just finished our stay (2 nights as a couple, 3 nights with friends) and it was a great vacation! So many delicious restaurant options - Basmati & Magna were our favorites - and the staff was so accommodating! Alan was our favorite server but most all the waiters were terrific! Service was phenomenal and our stay couldn’t have been better. So relaxing and fun! The perfect trip! I do wish people wouldn’t save chairs with towels… I read in the rules that wasn’t supposed to be allowed so I do think it’d be nice to have someone monitoring that. So many chairs were left unoccupied all day.. same goes for the pool floats. People would take them to their chairs and not use them. Those clots should definitely stay IN the pool for everyone & I think it’d be great if a staff member collected those that people keep for themselves. It’s really rude… but other than that, no issues - we will absolutely be back in the future to spend more time at Excellence :)
Response from The Excellence Collection on 2024/5/2
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

KYLE AARON

Liked: Cleanliness, staff & service, property conditions & facilities
Simply Excellent. Nailed and exceeded our expectations.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 2024/5/2
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Jack Ivy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could it 10 stars instead of 5. It was incredible.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/5/1
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Tina M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property knows how to pamper you. Top notch facility with excellent staff! The bartender at the martini bar was fascinating to watch his talent. Look Cesar up when you go! We will return again
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 2024/5/1
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Excellence Collection on 2024/5/1
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely amazing resort!!! We were blown away by everything. The service, food, entertainment, ect. It was all amazing and beyond our expectations! We would definitely come back and recommend it to friends!
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 2024/4/30
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, deliver joy through our shows and entertainment activities and the outstanding service provided by our lovely colleagues, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Phillip

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Would have been nice to receive the vip instead they try and sell me for a room upgrade. Service was slow around the pools. One bartender Saturday at swim up created a long wait for a drink. Food was par. No one showed us around where things were located. Shows we nothing excellent from any other resort if not worse honestly. For being a top tier of service I would recommend this place for a person to lay around and read with an hourly drink.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/4/30
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was the dress code requirement for the onsite restaurants.
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on 2024/4/28
Thank you for choosing to stay with us at Excellence Playa Mujeres and for taking the time to give us some valuable feedback. Regarding the dress code, please know that some restaurants demand a stricter dress code to preserve the luxurious atmosphere. For more information, please visit the FLAVORS & SPIRITS section in our webpage and app. Once again, thank you for your comments and know that it would be a pleasure to welcome you back for a more wonderful stay at the resort. Greetings from The Excellence Collection.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 2024/4/25
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Thomas C

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Staff is wonderful and dining options are very nice. Found the activities to be fun.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 2024/4/25
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Pauline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 2024/4/25
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Gretchen Pollak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an all-inclusive hotel. All meals and drinks are included. Our room was lovely, and the bed was so comfortable. The balcony had a table with two chairs and a nice, cozy heart-shaped outdoor bed. Their pools were clean and cool to swim in. There were plenty of fun things to do at this hotel. The meals were amazing!
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/4/24
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/4/24
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service all around!!! The ocean wasn't that great but that's just Playa Mujeres.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 2024/4/21
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Gregory Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service , Food , Beach , Room everything was outstanding. 12th time to Mexico to various Adult only All-Inclusive and this was the best.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 2024/4/21
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Timothy Allen, Harrisburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. There are two many things to praise and zero things to complain about.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 2024/4/21
Thank you for selecting Excellence Playa Mujeres as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/4/24
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacztion spot
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/4/21
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection

10/10 Excellent

Jonathan Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 2024/4/21
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection

10/10 Excellent

ISMAEL ALVES DE OLIVEIR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 2024/4/21
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Gina

Traveled with group
Liked: Staff & service
Staff was so friendly, and place was nice but I could never stay again because the paths surrounding the area including the pool are so slippery, I fell several times. The first day I broke a toe and got scraped up pretty good. The coating on the cement is bad. Even the tile in the room I had to be extra careful. If anything was wet it was treacherous. If they fix that I would go back.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 2024/5/1
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Adinah S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent !!?
Stayed 2 nights in Apr 2024
Response from The Excellence Collection on 2024/4/18
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

6/10 Okay

Morgan

Traveled with partner
Liked: Cleanliness
It was a pretty okay resort! I have stayed at better, i didn’t like the fact that you had to wake up at 6:30AM to get a chair by the pool. There wasn’t enough chairs for everyone. The bar service at the pools was not good and super slow.. the room we stayed in was right by the entertainment, which was sooooooo loud some nights. Which we like to sleep so it was inconvenient for that. And our bed was HARD AS A ROCK. The drinks were good! Food was great! Beaches were kept clean! Towel service was good! Room service was fast and good! All in all it was a decent stay. I probably wont go back. But that’s just because we don’t stay in the same place more than once usually.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 2024/4/17
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low grade alcohol at the property
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on 2024/4/17
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 Terrible

Laura Margaret

Stayed 3 nights in Mar 2024
Response from The Excellence Collection on 2024/4/17
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 Excellent

Rambabu, Sugar land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to call out Carla (the resort manager) for her exceptional customer service. She is super amazing on taking care of everything. I had some room misalignment but she handled super elegantly and accommodated an alternative room. Most importantly, her passion to get it right is what the true difference of my stay. I really appreciate your service Carla and thank you making the stay lot more pleasant and enjoyable.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 2024/4/15
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 Okay

Alysia Lynn Seale

Traveled with family
Liked: Cleanliness, property conditions & facilities
The food wasn’t as good as in the past. Couldn’t get operator. We had to call a few times to get room cleaned. Just not the 5 star it use to be,
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 2024/4/15
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very sorry to read that we did not fully meet your expectations as we did with your previous experiences and we would like to apologize for not being able to provide the Excellence standards as you as a return guest are accustomed to.We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests expect from us.We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Susan Brooke, athens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! Loved everything about it. Magna restaurant was amazing!
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 2024/4/12
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable with. It is lovely to know that you took advantage of the Excellence Club benefits, such as the access to exclusive areas including Magna. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th trip to this resort, very pretty, quiet, great food and staff. I will be back. Only down fall this trip our room did not have blackout curtains, very bright in room at 7am. Other than this amazing resort.
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on 2024/4/17
Thank you for choosing Excellence Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay. We will return again one day.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 2024/4/12
Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/5/1
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and the resort is beautiful. Entertainment was good and beach area very nice. Great food! Overall just a really nice experience. Highly recommend!
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on 2024/4/11
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Susan, Maynard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay at Excellence Playa Mujeres, nicer each time. Dining options expanded, food was amazing for dinners.Great vacation!
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 2024/4/10
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/4/9
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on 2024/4/10
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Rhonda, Mandan

Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/4/30
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Colton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was excellent. The service was the best of any all inclusive I have been to. The food was great, the steak house and Indian were probably our favorites. The resort never felt crowded and we were there during spring break timeframe. We didn’t ever have trouble finding chairs by the lazy river pool, beach, or pool that was next to the main pool. The only pool that you might have trouble finding a spot is the main pool with the bar. The beach is clean and free of seaweed. Drinks from Cesar at the martini bar were just as good as everyone says… he is awesome and so fast. We booked a suite with a plunge pool however we didn’t use it often and would opt for the swim up room next stay. This resort is worth the hype.
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on 2024/4/11
Dear guest,First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Hilary

Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 2024/4/30
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Brett, Glenmoore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice but didn’t overly impress. Dining was average and service just ok.
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on 2024/4/8
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expeia community.We are very glad to hear from you that overall, you had such a great time with us and we were able to meet your expectations. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least.We can assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction in order to work accordingly.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 Good

Fernanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence Playa Mujeres is an amazing facility with excellent entertainment, food, shows, activities. The only reason we are not giving it a five star is because the mattress is extremely stiff and after the second night we started not sleeping well with body ache.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on 2024/4/8
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Melvina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice and clean. Staff is very friendly. No complaints
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 2024/4/5
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.choice

10/10 Excellent

Stephanie, indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on 2024/4/5
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Steven

Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 2024/4/24
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

6/10 Okay

Shannon Lincoln

Traveled with partner
Liked: Staff & service
It’s no Four Seasons. I’ll start positive and tell you the staff was great. Everyone from check in to restaurants to landscaping was super nice! The beach is gorgeous! The pools are nice. I had high hopes for this place and felt disappointed. I won’t return. We paid extra for the private rooftop pool. It was dirty and old looking with sand all over the bottom of it. It clearly had not been cleaned. The door to get out to the rooftop was insanely loud every time we opened it. It sounds like someone was breaking down a steel door. It needed serious adjustments or greasing of the hinges. The shower handle kept falling off in our hand when we turned it on and off. The magnifying mirror only lit up at the bottom. The lighting in the bathroom was terribly dim and made it difficult to put on my makeup. There was nightly entertainment that was good some nights, but when we weren’t up for it and wanted a quiet night in our room, the entertainment could not be avoided. We could hear everything going on in the entertainment area and it kept us up because it was so loud even though we were on the 4th floor and three buildings away. The food wasn’t great. Sports bar had good wings and ribs. The pool side pizza was good with a request for extra cheese. The rest was just ok and the portions were tiny. Nothing I’d want to go back for. I have never seen such a small sides of veggies. Overall I’m sad I spent the money I spent to go here. I wish we went somewhere else.
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on 2024/4/2
Thank you for selecting Excellence Playa Mujeres as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

6/10 Okay

Harsh

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from The Excellence Collection on 2024/4/2
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was excellent.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on 2024/4/2
Thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Nahi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and always ready and willing to help. The resort was very clean and they have a lot of food options as well as fun activities throughout the day
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on 2024/4/1
Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Angela

Traveled with partner
Liked: Property conditions & facilities
Excellent stay, best adult only we’ve been to thus far.
Stayed 2 nights in Mar 2024
Response from The Excellence Collection on 2024/4/1
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the Expedia community.We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.