Front of property - evening/night

Reviews of Elite Vacation Club

4.5 out of 5
Elite Vacation Club
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 34 out of 63 reviews" "
Rating 8 - Good. 12 out of 63 reviews" "
Rating 6 - Okay. 8 out of 63 reviews" "
Rating 4 - Poor. 5 out of 63 reviews" "
Rating 2 - Terrible. 4 out of 63 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MY HUSBAND AND I HAD A GREAT TIME! WE WAS THERE CELEBRATING MY 49TH BIRTHDAY! WE WILL BE BACK SOON!
Stayed 3 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on 2024/4/24
Dear Tamika, Thank you for choosing to celebrate your special occasion with us at Villa del Palmar. We are thrilled to hear that you and your husband had a great time during your recent stay with us.Celebrating your 49th birthday with us is truly an honor, and we are delighted to have been a part of such a memorable milestone. It brings us immense joy to know that your experience was enjoyable and that you are already considering returning in the near future.We look forward to welcoming you back with open arms and creating more unforgettable memories together. Once again, thank you for your kind words, and we can't wait to see you again soon!Warm regards,

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on 2024/4/24
Dear Bianca, Thank you for your kind words about your recent stay at Villa del Palmar. We are thrilled to hear that you had a pleasant experience. Your feedback is invaluable to us as we continuously strive to exceed our guests' expectations. We hope to have the opportunity to welcome you back for another enjoyable stay in the near future.Warm regards,

10/10 Excellent

Bianca T

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on 2024/4/24
Dear Bianca T, We truly appreciate your positive review of your latest stay at Villa del Palmar. It brings us great joy to know that you enjoyed your time with us. Providing exceptional service and creating unforgettable experiences for our guests is what we strive for, and we are delighted that we succeeded during your visit. We hope to have the pleasure of hosting you again soon.Warm regards,

10/10 Excellent

Adrian Leonardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very clean and courteous ,
Stayed 4 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on 2024/4/24
Dear Adrian Leonardo, Thank you for sharing your experience with us. We are delighted to hear that you found Villa del Palmar to be clean and our staff to be courteous during your stay.Maintaining a clean and welcoming environment for our guests is a top priority, and we are pleased that our efforts were evident throughout your time with us. Additionally, providing courteous and attentive service is something we take great pride in, and we are glad that our team members exceeded your expectations in this regard.Your positive feedback serves as motivation for us to continue delivering exceptional experiences to all our guests.Once again, thank you for choosing Villa del Palmar, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 Good

Suzette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel can become very expensive due to charge of every meal.
Stayed 2 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on 2024/4/24
Dear Suzette, Thank you for taking the time to share your feedback of your latest stay at Villa del Palmar. We appreciate your honesty and understand your concerns regarding the cost of meals during your stay.We strive to provide our guests with exceptional value for their experience, and we regret to hear that our dining pricing may have exceeded your expectations. We continuously evaluate our pricing structure to ensure that it aligns with industry standards while offering quality and variety in our culinary offerings.Your feedback is valuable to us, and we will take it into consideration as we review and adjust our pricing strategies moving forward. We hope that despite this concern, you were able to enjoy the other amenities and services that our hotel has to offer. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities
Na
Stayed 5 nights in Apr 2024
Response from Eduardo Alcalde, General Manager Villa del Palmar on 2024/4/24
Dear Eduardo, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a positive experience during your stay at Villa del Palmar. Your satisfaction is our utmost priority, and we are delighted that we could contribute to making your visit memorable. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for family vacation
Stayed 7 nights in Feb 2024
Response from Villa del Palmar Cancun on 2024/3/26
Dear Tracy,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral Manager

10/10 Excellent

Henry, Bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurants, exceptional rooms - large, clean, modern. Staff excellent.
Stayed 4 nights in Mar 2024
Response from Villa del Palmar Cancun on 2024/3/14
Dear Henry,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Bret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort! Everything was great
Stayed 6 nights in Feb 2024
Response from . on 2024/2/29
Dear Mr. Keller.Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Leszek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 7 nights in Feb 2024
Response from . on 2024/2/27
Dear Mr(s). FabiszewskiWe are glad to see your opinion on Villa del Palmar Cancun given the score you've given us.We would really appreciate if you could be more specific about the areas that you deemed not to the standard you deserve so that we can work on the issues and therefore be able to provide a better experience for yourself should you desire to come back to the resort.Kindest regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

4/10 Poor

LaTonja

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Villa del Palmar Cancun on 2024/2/19
Dear La Tonja,Thank you for taking the time to write a review for us as this allows us to improve our service levels.We are sorry to hear your stay did not live up to the expectations. We appreciate your letting us know, and we would welcome an opportunity to accommodate youonce more and earn your highest marks.Best regardsEduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

8/10 Good

Tania Cruz

Traveled with partner
Liked: Amenities
Property is in excellent conditions. Two things to be aware of - this site has 2 different options one is an ALL inclusive package, the other is ROOM only!!! Please make sure to pick the one that fits the best For you and don’t rush choosing the right option for you & family. I went on a birthday trip and I accidentally booked the only that only the room, after trying to communicate with the hotel staff a few times found out the day before arriving to Cancun that the package I chose wasn’t all inclusive- once at the facility they offered me the all inclusive for $900 more…which we refused. Instead we bought tours with food included. Another thing is, if you would like everything walking distance or with public transportation nearby DON’T do the Punta Sam area. Is nice for relaxing if you’re doing the all inclusive and not planning to do any tours, this is an excellent option for you. Also the ferry to Isla Mujeres is right next to the hotel which was a plus. Not bad for being our first time in the area but would’ve done another area with more transportation options and/or walking distance places. Hoping my review helps!
Stayed 4 nights in Feb 2024
Response from Villa del Palmar Cancun on 2024/2/16
Dear Tania Cruz,Thank you for sharing your recent experience, I do believe it will help future travelers to wish to visit us in the future.Best regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

6/10 Okay

Hassan, Romulus

Liked: Cleanliness, property conditions & facilities
Hotel location and property is very nice. I usually add all the point while taking decision on the stuff. Here are points consider before selecting this. 1- all inclusive is not good, if you are on all inclusive the average delay is 45 min which they asked but it can go up to 2 hours 2- all inclusive you can order 2 dishes per person 3- location is far from downtown and hotel zone 4- very expensive to use there service 50usd per person 5- enforce tip system for everything. Where as i stayed in Riu they don’t even ask 6- i asked for blanket and they never give me. 7- try to sell their new property. 8- property is congested too. Not like others where you can enjoy. 9- even hotel pick up and drop is 50usd Positive point: nice but congested property, food is really good. Negative Points: service, staff is not polite, all-inclusive is trap.
Stayed 3 nights in Dec 2023
Response from Villa del Palmar Cancun on 2024/1/18
Dear Hassan,I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highlyimportant to us. Rest assured we will take into consideration your comments to improve our serviceand prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with thewarmth and hospitality for which we are recognized.Kind regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

10/10 Excellent

Sittina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Villa del Palmar Cancun on 2024/1/18
Dear Sittina,Thank you for taking the time to share your review of your recent stay with us. I am delighted youenjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,Eduardo AlcaldeGeneral ManagerVilla del Palmar Cancun

4/10 Poor

Andy

Property is pretty far and not in the best neighborhood
Stayed 5 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the vacation we will back again. The resort and hotel is beautiful.
Stayed 5 nights in Jul 2023
Response from Villa del Palmar Cancun on 2023/8/5
Thank you for your comments!Best regards

8/10 Good

Trang, Bellingham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is massive and I love that it is far from the other cancun hotels. Yes, it is located farther north of Cancun, but the benefit of not having an overcrowded beach is the best. I love having access to the private beach coast. Dining option was also good. We did not opted in for the all inclusive since we didn't think we would eat or drink that much to make it worth it. We ended up paying a la carte for our dinning. We mostly ate at the buffet restaurants since most of the other one had long lines and require restorations. It was nice that the buffet had different menus each night to offer a change of food. Over all the staff was super nice and our room was a nice and roomy. We got upgraded to a 1 bedroom, which offered us two bathrooms and a kitchen. The bedroom had a nice big king size bedroom with a murphy bed in the living room area. It also had a patio with a hammock. Great view of the pool area and beach. What I did not like about the resort is that if you stay at the resorts, you have to get up early to get a seat around the pool. I was not aware that most people would put their items or towels on the pool chairs to "reserved" their chairs.
Response from Villa del Palmar Cancun on 2023/8/5
Thank you for your comments!Best regards

8/10 Good

Marco Antonio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was very good just a few points from being excellent. Staff was friendly and food was good. The beach was ok not that clear and quite a bit of seaweed on the beach but they do try to keep it clean I noticed that. Pretty quite things closed up pretty early and not much to do outside the resort no night life great for families that want to relax and sleep early. I would give it a 4.7 and really the beach conditions took most of the points away. Resort was great.
Stayed 4 nights in Jul 2023
Response from Villa del Palmar Cancun on 2023/8/5
Thank you for your comments!Best regards

10/10 Excellent

Teresa, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Villa del Palmar Cancun on 2023/6/13
Thank you for your score. Best Regards!

10/10 Excellent

Maribel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place at Villa del Palmar. Staff is super courteous and go above and beyond with all your needs!
Response from Villa del Palmar Cancun on 2023/6/2
Thank you for your comments

10/10 Excellent

Latasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was awesome
Stayed 4 nights in Apr 2023
Response from Villa del Palmar Cancun on 2023/5/30
Thank you

10/10 Excellent

Liliana

Stayed 7 nights in Mar 2023
Response from Villa del Palmar Cancun on 2023/5/30
Thank you

10/10 Excellent

Imad

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I HAD A VERY GOOD EXPEREINCE APART FROM THE PROPERTY TOUR I HAD FOR NEXT BUILDING I FELT PRESSURED AND UNCOMFORTABLE
Stayed 5 nights in Mar 2023
Response from Ayari Oregel on 2023/3/28
We are happy to hear this!it was such a pleasure

6/10 Okay

Sadri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water is not clean even they try from the morning to clean up the chores for the grass. Also, it's rocks and water as well.. I don't like that every other drink or food you have to sign papers to the Wheatus. Also, they don't let you smoke anywhere if your cigar smoker even outside the property you have to be certain areas and a beach which I see not very convenience., be careful when you order premium Internet because I don't know the difference between free one and that one but nine days the bill went up $254 was very tricky when you ordered premium Internet because I thought I was only $17 for three devices but this was $17 a day.
Stayed 9 nights in Mar 2023
Response from Ayari Oregel on 2023/4/13
Thank you for you comments!We are working on this oppportunity areas.

10/10 Excellent

Padmanabhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

Jeremaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nothing but the best experience
Stayed 5 nights in Feb 2023
Response from Ayari Oregel on 2023/2/20
We find awesome you have had such a good experience!! We hope to see you soon again!

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is amazing and the food at every restaurant was exceptional. We had great service all weekend and will be back to visit again.
Stayed 3 nights in Feb 2023
Response from Ayari Oregel on 2023/2/13
Thank you so much! It was a pleasure!

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Daniel Esteban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful High End property, very well built and maintained. Staff is very friendly and helpful. Cannot find any negative about this property other than the food from the room service which was by a long shot the worst food I can recall ever, I've had better meals at 7-11, seriously. Also did not sit very well the fact that when I brought this up at checkout they did not offer to take it off the bill which they should have, didn't want a scene so I paid and left. We only tried one of the restaurants at the hotel, Davino, service was excellent but the food was sub par both meals, not bad but certainly not good. Although I have to say that food was a complete disappointment everywhere during the whole trip. The beach was nice, although not the best in the area. If this resort was closer to the area with more amenities and better beaches it would be hard to beat but I would be very reluctant to return based on the food alone.
Stayed 3 nights in Jan 2023
Response from Ayari Oregel on 2023/2/13
Good day! thank you! We will work on it so we can get better each day, we'are sorry about the meals, we'll work on it!regards!

6/10 Okay

ZHAMAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2023

10/10 Excellent

Kerry

Stayed 4 nights in Jan 2023

8/10 Good

lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sean

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great resort stay. Good service. Excellent food options.
Response from JHOANA BELTRAN on 2023/1/18
Good day Sean, your opinion its very important to us, thank you so much for this review.

10/10 Excellent

Guadalupe

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2022

10/10 Excellent

Percy C

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let you relax and comfortable.
Response from Eduardo Alcalde on 2022/12/9
Dear Percy C,Thank you for taking the time to share your review of your recent stay with us. am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back! Warm regards,Eduardo AlcaldeGeneral ManagerVilla del palmar Cancún

6/10 Okay

yasar

Stayed 6 nights in Nov 2022

10/10 Excellent

Sepehr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Nov 2022
Response from JHOANA BELTRAN on 2022/12/3
Was a pleassure :)

2/10 Terrible

Mulugeta

Stayed 5 nights in Oct 2022

4/10 Poor

Mayra

Traveled with family
Construction happening early in the morning you can hear everything. Cockroaches were found in the rooms
Response from JHOANA BELTRAN on 2022/11/11
Good day, sorry for this inconvenience, your review its very important to us, thank you for let us know this, and sorry again.

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king ocean view suite. Was placed in a double because they didn’t have any kings available. Was not notified at check in. Went to room, saw doubles & called front desk. Solution was to move rooms when a king became available. Not all restaurants were open & buffet was only 2 nights. No lunch buffet. Hours for food availability were odd. For an all-inclusive, it felt very on their terms what & where & when you could eat.
Stayed 3 nights in Oct 2022
Response from JHOANA BELTRAN on 2022/11/1
Good day Jaqueline, your opinion its very important to us, thank you so much for this review.

10/10 Excellent

Nelson

Stayed 5 nights in Oct 2022

8/10 Good

Anais

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this resort the food is amazing the views are beautiful. The staff is very friendly. The reason I can’t give them a perfect score is because I’m upset at how they pressured us to take a “tour” of the hotel next door, which is beautiful btw. I was only there for the weekend of my birthday and upon check in the concierge girl was so persistent in getting us to take this tour. I told her I didn’t want to make any commitments and she insisted that it would be nice and that they would give us gifts at the end. Well that ended up taking over two hours of my vacation time to try to get us to buy their vacation club which I made clear from the very beginning that I was not interested in. There were no gifts for taking this “tour”.
Stayed 3 nights in Oct 2022
Response from JHOANA BELTRAN on 2022/11/1
Good day Anais, thank you so much for this review, we see all the area opportunitties that we have and we are working on it.best regards!

6/10 Okay

john dennis

Traveled with family and small children
Disliked: Amenities
Nothing was what it seemed from Expedia stand point. It was not all inclusive which I specifically asked and was told yes. I was also told I could check in at 12 well that was not true.
Stayed 4 nights in Oct 2022
Response from JHOANA BELTRAN on 2022/10/20
Good morning John, I am very sorry that your experience has not been good, let me verify the information that we are showing in our ad.

6/10 Okay

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. Service is great. Begging guests to use vacation time for a "90min" turned 3hr presentation to purchase membership was less than appealing.
Stayed 3 nights in Oct 2022
Response from JHOANA BELTRAN on 2022/10/13
Thank you so much, yout opinion its very important to us.

10/10 Excellent

María

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great vacation
Stayed 3 nights in Oct 2022
Response from JHOANA BELTRAN on 2022/10/13
I am glad to hear this, thanks for your preference.

2/10 Terrible

Maryah

Stayed 7 nights in Sep 2022

10/10 Excellent

NAYIBIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And have great vacations people is very happy and the comfort in the hotel is excellent.
Stayed 7 nights in Sep 2022
Response from JHOANA BELTRAN on 2022/10/3
Hello Nayibis, thank you so much for this review, we are trying to do our best all the time.

4/10 Poor

Andrii

Stayed 10 nights in Sep 2022

10/10 Excellent

Murlisa Kamaldye, JAMAICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022