Outdoor pool, open 9:00 AM to 10:00 PM, free cabanas, pool umbrellas
Check availability

Reviews of Marsai Hotel Boutique

3.5 out of 5
Marsai Hotel Boutique
Careyeros 116, Higuera Blanca, Punta de Mita, NAY

Reviews

8.6

Excellent

Rating 10 - Excellent. 192 out of 316 reviews" "
Rating 8 - Good. 62 out of 316 reviews" "
Rating 6 - Okay. 34 out of 316 reviews" "
Rating 4 - Poor. 14 out of 316 reviews" "
Rating 2 - Terrible. 14 out of 316 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Sean

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Down a dirt road and away from Punta Mita you are limited to their local car service. The trip to Sayulita ends up costing you around $40 for a 20 min ride. The return Uber from Sayulita is about $12. There's nothing to walk to from the hotel basically either so you're stuck having to get a car into Punta Mita, $20 one way for shops, restaurants etc. The view was nice and the hotels clean but its a but uninspiring tbh. Also the pool doesnt get sun til about 1:30/2p bc of how its built. We actually left early and ate the final night to go back to Vallarta
Stayed 4 nights in Feb 2024
Response from Marsai Hotel Boutique on 2024/2/21
Dear Sean Thompson,We sincerely appreciate you taking the time to share your detailed feedback regarding your recent stay at our hotel. We deeply regret that the limited availability of local transportation service and associated fares have impacted your experience. Additionally, we take note of your observations regarding the accessibility to nearby options from the hotel and the distribution of light in our pool area.Your feedback is invaluable to us as it helps us identify areas for improvement with the aim of providing a more satisfying experience to our guests in the future. If there is anything further we can assist you with or if you would like to share more details about your stay, please do not hesitate to reach out to us.We sincerely hope to have the opportunity to welcome you back again in the future and provide you with a more positive and fulfilling experience.Warm regards,Daniela M. - Guest Engagement at Marsai Hotel Boutique

2/10 Terrible

dustin

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
upon our check in we wanted to relac and watch some tv after a long day. both TV's in each room did not work. it took them 2 hours to tell us they couldnt fix them. on our second day they switched us to another room where the tv's worked. however the shower did not drain and it flooded the bathroom and walk in clostet and leaked out into the front entrance and into the second bed room. (the shower was running for under 2 mins. informed the front desk and it took them 2 hours and 45 mins before anyone came to the room to look at it and deal with it. then brushing our teeth the sink started to leak and instead of fixing it they just removed the P trap. there were weird stains all over the curtains that also made the curtains stick together. we contacted expedia and provided pictures and videos. upon requesting a refund the hotel would not answer any phone calls or requests. i would suggest you save your money and stay somewhere else
Stayed 3 nights in Feb 2024

2/10 Terrible

Christopher

Disliked: Staff & service
Misleading amenities, activities, taxis EXPENSIVE!
This hotel sucked. We only came here because it was advertised they had on site spa / massage and golf. They had neither. They didn’t care. The rooms are messed up or we were missing a TV or something. Was told we got a free “upgrade” with 4 others staying there… and we walk in through the door and it’s just a giant room with a couch. Nothing else. Took up half the room. Only decent thing was our server. You stay here. You’re stuck here (can’t rent a golf cart either when they say you can) because it’s across the highway to the other end of punta mita. Bring lots of booze aand snacks. A taxi ride out was $450 pesos to downtown punts mita, not even 5 Fn minutes away. It’s not a hotel I hope anyone thinks is anything special. One of the worst I’ve been in
Stayed 2 nights in Dec 2023
Response from Diego Anaya on 2024/2/8
Dear Guest,Thank you for your candid feedback. We take all comments seriously and use them as an opportunity for improvement. Our commitment at Marsai Hotel Boutique is to provide a respectful and professional environment for our guests. We value your opinion and will consider it as we continually strive to enhance our guest experience. We appreciate the opportunity to address your concerns.Firstly, we would like to clarify that Marsai Hotel Boutique does not advertise having an on-site golf course or spa. We have partnerships with nearby facilities, and this information is explicitly stated in our descriptions. We understand the confusion that may arise from third-party websites, and we continually strive to ensure our amenities are accurately represented.Regarding the golf cart rentals, we do not offer this service, and we apologize for any misunderstanding. We strive to provide clear and accurate information about our services and amenities both on our website and through our partners.We are surprised to hear your comments about the condition of your room, as we pride ourselves on maintaining high standards of quality and comfort. All our rooms are routinely inspected to ensure they are in perfect condition, including the presence of all amenities like televisions.Concerning the taxi fares, we understand that transportation costs can be a concern. While we do not control local taxi prices, we are always ready to assist our guests with transportation options that suit their needs and budget.We are pleased to hear positive remarks about our service staff. Providing exceptional service is a cornerstone of our ethos at Marsai Hotel Boutique.Rest assured that your feedback is invaluable to us. It helps us understand where we can improve to ensure that our guests have a memorable and enjoyable stay. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience that Marsai Hotel Boutique is known for.Warm regards,Marsai Hotel Boutique

10/10 Excellent

Mary

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here at the Xiobella! We would stay there again the next time we go :) Great staff, super friendly. Great views from the room, and rooftop restaurant. We had breakfast 2 out of the 3 mornings we were there, and enjoyed the food and views! 10/10
Stayed 3 nights in Nov 2023

10/10 Excellent

MANUEL

Stayed 1 night in Dec 2023

6/10 Okay

jorge pablo

Stayed 2 nights in Dec 2023
Response from Diego Anaya on 2024/2/8
Dear Jorge Pablo,Thank you for taking the time to rate your stay at Marsai Hotel Boutique. We noticed that you rated us 3 out of 5 and would greatly appreciate any further feedback or specific areas where we could have improved your experience. Your insights are invaluable to us in our continuous pursuit of excellence. Please feel free to reach out to us directly with any comments or suggestions.Warm regards,Marsai Hotel Boutique

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, great food!!!
Stayed 2 nights in Dec 2023

8/10 Good

Barry, Qualicum Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is outstanding. The beach is a surfing area not great for general swimming or snorkling. The view is awesome and so are the staff. we had a two bedroom which was nice. No sitting in the room but a nice balcony. Pool is fine.
Stayed 4 nights in Nov 2023
Response from Hotel Xiobella Adults Only Punta de Mita on 2023/11/22
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great option, great staff and service, kudos to Alvaro
Stayed 2 nights in Oct 2023
Response from Hotel Xiobella Adults Only Punta de Mita on 2023/11/4
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

6/10 Okay

peter

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No coffee in room, have to wait until 8am to get coffee from restaurant. No phone in room. Remote location with extremely rough dirt road. Hard to see hotel from dirt roads needs signs and/or lights . Nice pool but no hand rails, easy to slip entering. Nice beach area. Staff very friendly and wish to be of the best help they can.. if your looking to be secluded with no amenities close by this works. Feel I would not return to this hotel. Nor would I recommend it.
Stayed 3 nights in Oct 2023
Response from Hotel Xiobella Adults Only Punta de Mita on 2023/10/24
Thank you for taking the time to share your feedback regarding your stay at Hotel Xiobella Adults Only Punta de Mita. It is our goal to provide an exceptional experience and we are saddened for your expressed displeasure with the inconvenieces mentioned. Please know all of your comments are highly valued as it provides our team with important insight. We will absolutely share these concerns with the appropriate areas for review and future improvements. Once again, We truly regret that your stay was not a seamless one, and hope you will grant us another opportunity to demonstrate and treat you with the service we are known to provide.

8/10 Good

Jesus

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The beach view was great from our ocean front room and from the infinity pool.
Stayed 2 nights in Oct 2023
Response from Hotel Xiobella Adults Only Punta de Mita on 2023/10/28
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the beach., Easiest of check-in. Great customer service
Stayed 1 night in Sep 2023
Response from Hotel Xiobella Adults Only Punta de Mita on 2023/10/5
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

10/10 Excellent

Ashly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW GOOD
AMAZING
Stayed 2 nights in Jun 2023
Response from Xiobella Luxury Boutique on 2023/8/14
Agradecemos sus comentarios, esperemos recibirle nuevamente. Saludos!

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best views for your money .
Stayed 2 nights in Jul 2023
Response from Xiobella Luxury Boutique on 2023/8/2
Estamos encantados de saber que todo el equipo del hotel fue capaz de satisfacer todas sus necesidades, ¡mientras usted disfrutaba de nuestro pedacito de paraíso!Un cordial saludo,

6/10 Okay

Joel

Traveled with partner
Disliked: Amenities
Unfortunately it is not a boutique hotel at least by traditional standards I would say. It does not even have an iron inside the room. The only thing that saves the stay it is the fact of the affordable price to sleep in a front ocean room in the pacific. Any other hotel the price is higher.
Stayed 3 nights in Jul 2023
Response from Xiobella Luxury Boutique on 2023/7/29
There is nothing more important for us than our guest's satisfaction, thank you so much for choosing us and for taking the time to share your outstanding feedback with us, we sincerely appreciate it.Nevertheless, it is important to mention that we are continuously improving, in order to assure our guests' comfort and satisfaction, thank you for your kind comments.We hope to have the opportunity to host you again soon and continue creating unforgettable vacation memories. Please come back soon!

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. Very attentive to our every need. The room had a spectacular view of the ocean. The food was delicious and fresh. The drinks nice and well made.
Stayed 7 nights in Jul 2023
Response from Xiobella Luxury Boutique on 2023/7/21
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is worth checking out , it’s a little hidden which makes it feel more private, all the members of the staff are nice and they go an extra mile so you can feel comfortable and welcome, the restaurant has a great view and food is delicious. Thanks Alvaro for trying your best so we could feel comfortable.
Stayed 2 nights in Jul 2023
Response from Xiobella Luxury Boutique on 2023/7/6
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

10/10 Excellent

Ricardo Curiel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Los cuartos están enormes y super limpios! La atención del personal , maravillosa, en particular Álvaro y Fernando, de los pocos hoteles per friendly que hay en punta Mita y mis perritos estuvieron super Agusto, definitivamente regresaré!!! Super recomendado! La playa está a unos cuantos escalones de la alberca y está última siempre estuvo calientita y amena.
Response from Xiobella Luxury Boutique on 2023/7/4
Muchas gracias por sus maravillosos comentarios, estamos encantados de que disfrutara de su estancia entre nosotros. Esperamos tener la oportunidad de servirle de nuevo en el futuro.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Upon arriving, had to wait 10 minutes for someone to show up to the front desk to check me in. The shower head had so much buildup that it didn’t shoot down, it shot angled everywhere. The area around this resort is under construction, so yes it looks pretty bad around this resorts. Beyond these three things. The facility is in great shape, the restaurant is amazing and the view is even better. The bar upstairs and poolside is great. My room was turned over daily, housekeeping really did a good job. The staff (excluding checkin) was amazing, even helping me carry food/beverage back to my room. However, you can’t miss the view from the rooftop restaurant. Sunrise and sunset from here is breath-taking! Also, the AC was amazing in my room. I would definitely stay here again. It does take a little bit to get here from PVR, but i was here for a wedding at St Regis. I took taxis to and from there daily. The longest i waited for a taxi was maybe 10 minutes.
Stayed 5 nights in May 2023
Response from Xiobella Luxury Boutique on 2023/6/9
Thank you very much for your wonderful comments, we are delighted that you enjoyed your stay with us. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its ok, nice hotel
Stayed 1 night in May 2023
Response from Xiobella Luxury Boutique on 2023/5/29
Muchas Gracias por sus comentarios, esperemos tener la oportunidad de recibirle nuevamente y hacer de su estancia inolvidable

10/10 Excellent

Jason

Stayed 5 nights in Mar 2023
Response from Xiobella Luxury Boutique on 2023/6/15
Agradecemos mucho su calificación, esperamos nos brinde la oportunidad de recibirle nuevamente.

4/10 Poor

ramon

Stayed 6 nights in Apr 2023
Response from Xiobella Team on 2023/5/3
Agradecemos sus comentarios. Esperemos nos brinde nuevamente la oportunidad de regresar y demostrar que día a día nos esforzamos para dar el mejor de los servicios.

6/10 Okay

Koni

Traveled with partner
Liked: Cleanliness, staff & service
Property is good but they dump the waste to the ocean and smelled bad in the hallways, Elevators and outside of the hotel. Good parts are: 1. Property is fairly new & small (25 rooms) and modern. The rooms are nice & clean. Rooms did not have the smell. 2. The Ocean View was great. 3. Swimming pool was clean and warm. 4.The Rooftop Restaurant is awesome & the view is beautiful . The food was great w good chef’s touch. Venessa and Fernando were very kind & pleasant. 5. Front desk person was kind and gave us a late checkout. 6. The Beach infront of the hotel had lots of rocks but beautiful beach with soft sand is at about 200 ft from it. 7. The hotel has a great potential to be a quaint boutique destination if they take care of the smell coming from their waste.
Stayed 2 nights in Mar 2023
Response from Xiobella Team on 2023/4/4
First and foremost thank you very much for choosing us as your holiday destination.Please allow us to mention that our guests’ feedback and notes are of extreme importance as these are the main tool for improvement. We would like to share with you that these comments have been shared with our team for attention.We would like to follow up with the areas that we certainly need to improve and also to take a further look at the follow-up provided to you.Please be sure that your satisfaction is our main goal.

10/10 Excellent

James

Stayed 3 nights in Mar 2023
Response from Xiobella Luxury Boutique on 2023/4/15
Agradecemos su calificación, esperemos tener la oportunidad de recibirle nuevamente.

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hands down the absolute best food I’ve ever had at an all inclusive! We were totally blown away by the quality of the food and friendliness of the staff. The food alone made this experience incredible. The infinite pool was great, we stayed in it for hours while enjoying delicious cocktails. The water on the beach was calm and great for swimming. We felt we had the beach to ourselves, it’s not crowded at all. Staff was helpful, very friendly and fun to talk to. All in all an amazing experience and I would highly recommend!
Stayed 2 nights in Mar 2023
Response from Xiobella Luxury Boutique on 2023/3/26
Thank you for sharing your best feedback in regards of you recent stay at Xiobella Hotel Boutique. Guest satisfaction is our main goal, and there is nothing better than achieving that.We are thrilled to learn that the entire hotel team was able to reach all your needs, while you were enjoying our little piece of paradise!

10/10 Excellent

Christopher, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very secluded! The facility was very nice. Room was spacious and the balcony overlooked the pool/beach/Ocean. The staff was amazing and so service oriented. A wonderful and unique experience. Special thanks to Maggie and Alvero.
Stayed 6 nights in Mar 2023
Response from Xiobella Luxury Boutique on 2023/3/26
Thank you very much for your wonderful comments, we are delighted that you enjoyed your stay with us. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent!!! Gret place to go and relax
Stayed 2 nights in Mar 2023
Response from Xiobella Team on 2023/3/23
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

8/10 Good

Gregory

Stayed 2 nights in Mar 2023
Response from Xiobella Team on 2023/3/17
Agradecemos su calificación, muchas gracias por elegirnos.

10/10 Excellent

Mark

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and quick to please. The room was comfortable and clean. Better lighting is needed for shaving or make-up. The standout feature in addition to the oceanside setting, is the rooftop restaurant. Luis puts out top quality food all day. Th top notch food is surprising. A real luxurry. We will be back.
Stayed 2 nights in Mar 2023
Response from Xiobella Luxury Boutique on 2023/3/18
Many thanks for choosing Xiobella Hotel Boutique, We are thrilled to read such an amazing review from you. Rest assured, your feedback has been shared to the entire hotel team. We are always striving excellence, that's why is very important to listen your sensations - as you are the most important for us.Please keep us posted whenever you have an opportunity to come back, we would be glad love to see you again

8/10 Good

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was exceptional. Every single person. Location overall was good but parking is difficult and road to the property is very steep. Septic system was pumped about every third day and was done right at the entrance. However there was still leakage at the beach which smelled most everyday. Restaurant staff were over the top friendly and helpful. Views are breathtaking.
Stayed 11 nights in Mar 2023
Response from Xiobella Luxury Boutique on 2023/3/18
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot!
Great place to stay! Quiet and secluded. Very clean and has a good restaurant and friendly staff!
Stayed 2 nights in Mar 2023
Response from Xiobella Team on 2023/3/10
Thank you very much for your wonderful comments, we are delighted that you enjoyed your stay with us. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from Xiobella Luxury Boutique Team on 2023/2/20
Agradecemos su calificación, esperamos darle la bienvenida nuevamente.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++
Great spot !!!!! And private as well
Stayed 2 nights in Jan 2023
Response from Xiobella Luxury Boutique Team on 2023/2/13
Muchas Gracias por sus comentarios, esperemos recibirle nuevamente.

6/10 Okay

Barton, Cochrane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not what I would call a luxury boutique hotel. The hotel is only a couple of years old, but was expensive for what it had to offer. Could never get a real hot shower while we were there. Staff in the restaurant were great and the restaurant on the rooftop was really nice with beautiful views. The hotel is quite isolated with not much around it very close. My biggest complaint was there was no sun on the balconies at all, and only a little bit of sun by the pool area later in the afternoon. Still getting some sewage smell as well.
Stayed 7 nights in Jan 2023
Response from Xiobella Luxury Boutique on 2023/2/4
First and foremost thank you very much for choosing us as your holiday destination.Please allow us to mention that our guests’ feedback and notes are of extreme importance as these are the main tool for improvement. We would like to share with you that these comments have been shared with our team for attention.Please keep us posted whenever you have an opportunity to come back, we would be glad love to see you again.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xiobella is a wonderful resort in a beautiful location. No doubt the best bang for your buck! Our room was on the 3rd floor facing the ocean and it didn't get much better than that! We saw whales from our bed and were able to sleep with the doors open to listen to the ocean and feel the breeze all night. The staff was very friendly and very accommodating. The chef made us the most delicious enchiladas! We had a very relaxing time, and walking on the beach in the morning was so wonderful. They offer tours to Marietas Islands and have private taxis for hire, but it was a bit pricey. We had a car, but ended up having to pay off the cops for "speeding" so in the end it may have been cheaper to get driven around... My only concern was the smell of the septic in the basement. Had we not been on the 3rd floor and had not had a nice ocean breeze, the air quality may have been different. Something to consider for those hot days with not much wind...although it may not be an issue. Who knows. Also, make sure you carry cash on you to tip the wait staff. Most of our cash had to be given to the police officers who pulled us over so we didn't have much to give and they don't leave a "tip" option on the receipt when charging to your room. One of the waiters was very aggressive in letting us know that we need to be writing in a tip. We gave a tip at the end when settling our bill, but that didn't seem like the easiest option...overall, I'd recommend it to a friend...
Stayed 4 nights in Jan 2023
Response from Xiobella Luxury Boutique on 2023/2/4
There is nothing more important for us than our guest's satisfaction, thank you so much for choosing us and for taking the time to share your outstanding feedback with us, we sincerely appreciate it.Nevertheless, it is important to mention that we are continuously improving, in order to assure our guests' comfort and satisfaction, thank you for your kind comments. Please keep us posted whenever you have an opportunity to come back, we would be glad love to see you again.

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restful retreat. Views of the ocean are amazing. Love then infinity pool and bar area. Food was excellent. Staff friendly and attentive. Only 10 min drive to the cute town of Punta Mita.
Stayed 7 nights in Jan 2023
Response from Xiobella Luxury Boutique Team on 2023/1/30
Thanks for staying with us. We appreciate your comments. Please keep us posted whenever you have an opportunity to come back, we would be glad love to see you again.

2/10 Terrible

Kimberly

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware - don't stay here
Dirty- no hot water, dirt roads into hotel only - no one at desk to help with issues
Stayed 1 night in Jan 2023
Response from Xiobella Luxury Boutique Team on 2023/1/30
First and foremost thank you very much for choosing us as your holiday destination.Please allow us to mention that our guests’ feedback and notes are of extreme importance as these are the main tool for improvement. We would like to share with you that these comments have been shared with our team for attention.We would like to follow up with the areas that we certainly need to improve and also to take a further look at the follow-up provided to you.Please be sure that your satisfaction is our main goal.

10/10 Excellent

Wilfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is only a few years old so the management is still working on a few improvements. In fact we had a band playing one night on the roof to restaurant one evening which was very disruptive but to compensate us they gave us a deep discount for the remainder of our stay. We stayed for 8 days and with only 24 rooms it is not look for you to feel like family. The staff was wonderful add Richard our server went out of his way in all aspects of service and truly felt like a friend. As we went our excursions and into the various towns like Sayulita and Punta Mita coming back to the hotel was always a beautiful quite oasis. A few things to be aware of: As the hotel is about an hour from the airport you are best off to rent a car but if you are driving keep some cash with you as the police in the area have a prolific enforced tipping program in effect. We were stopped for going over a speed bump a little to fast and the officer would not give our licence back until we gave him $400 pesos to thank him for his kindness. This is still a far better option than the $110.00 US it costs to get there from the airport and the $60.00 US every time you go back to Puerto Vallarta. So bottom line is if we go back to Puerto Vallarta, this is where we would stay, and we would spend more time here walking the beach rather than going on excursions.
Response from Xiobella Luxury Boutique Team on 2023/1/19
Thank you for taking the time to share your feedback regarding your stay at Xiobella Luxuy Boutique.We are thrilled to learn that the entire hotel team was able to reach all your needs, while you were enjoying our little piece of paradise!We look forward to serving you again soon.

8/10 Good

Melanie Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being so close to the ocean. The pool is uniquely set up for people to be able to easily read and watch the waves roll in. Comfortable cabanas are available on the beach and we weren’t inundated by locals selling their wears. The staff is friendly and do everything to make your stay as pleasant as possible. The parking garage had a terrible odour that I don’t believe was temporary and the dirt road down the hill to the hotel was full of pot holes but that was also kind of a fun challenge.
Response from Xiobella Luxury Boutique on 2023/1/14
Thanks for staying with us. We appreciate your feedback.Please keep us posted whenever you have an opportunity to come back, we would be glad love to see you again.

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Xiobella Adults Only Punta de Mita on 2023/11/6
Muchas gracias por elegirnos, esperemos recibirle nuevamente en este bello hotel

10/10 Excellent

Nicolas

Stayed 2 nights in Jan 2023

10/10 Excellent

Susana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Response from Xiobella Luxury Boutique on 2022/12/26
Thanks for staying with us. We appreciate your comments!

8/10 Good

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Xiobella Luxury Boutique Team on 2022/12/19
Muchas Gracias por su calificación esperemos recibirle nuevamente y hacer de su estancia inolvidable.

8/10 Good

leeann

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Xiobella Luxury Boutique Team on 2022/12/14
Agradecemos su calificación esperamos recibirle nuevamente.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2022
Response from Xiobella Luxury Boutique Team on 2022/12/14
Muchas Gracias por su calificación, esperemos nos dé la oportunidad de recibirle nuevamente en esta bello lugar.

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was not a luxury property but for the price it was more than we expected. the only negative is the pool area is in the shade in the morning
Stayed 4 nights in Dec 2022
Response from Xiobella Luxury Boutique on 2022/12/17
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

6/10 Okay

Belinda

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
If you are going to stay here - do the all inclusive and hire a car. There are very limited options for dining and activities without paying way too much for a taxi. No fridge in the room and charged a corkage fee to open my own wine at dinner. The restaurant was very expensive although good food and great service. No information was provided at check in about the area or the hotel facilities. No pool towels or bath robes. the room was very plain. We were stuck on the ground floor so our "private balcony" was a door to the pool area where other guests would sit right outside our room. We stayed over a weekend and the party was also right outside our door till late hours. The highlight was seeing whales cruising along the coastline from the infinity pool. Afraid I wouldn't go back or recommended from my personal experience.
Stayed 3 nights in Dec 2022
Response from Xiobella Luxury Boutique on 2022/12/17
Thank you for taking the time to share your feedback regarding your stay at Xiobella Luxuy Boutique. It is our goal to provide an exceptional experience and we are saddened for your expressed displeasure with the inconvenieces mentioned. Please know all of your comments are highly valued as it provides our team with important insight. We will absolutely share these concerns with the appropriate areas for review and future improvements. Once again, We truly regret that your stay was not a seamless one, and hope you will grant us another opportunity to demonstrate and treat you with the service we are known to provide.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Nice hotel with beautiful view. Very nice room on 4th floor. The bottom floors had a very bad smell. The drinks at the bar were very plain and very expensive
Stayed 1 night in Dec 2022
Response from Xiobella Luxury Boutique Team on 2022/12/8
Thank you very much for leaving these wonderful comments. We look forward to welcoming you back again very soon.

6/10 Okay

Peggy, Pearland

Traveled with partner
Disliked: Amenities, property conditions & facilities
This hotel is advertised as "luxury." In my opinion, it is not in that category. The view of the ocean is stunning, but the luxury room oceanfront that we stayed in offered no luxury. It was what I consider a basic room. The bath had one hand towel & 2 bath towels that were in bad condition fraying at the edges. We asked the gentleman at the front desk two times for additional towel, but never received. There is a container of liquid soap attached to the wall next to the sink, but only a container of shampoo & conditioner attached to the wall in the shower with no soap provided for the shower so it was fortunate that we had a soap from our previous night's stay at a true luxury hotel with us. The bathroom lighting is definitely not sufficient to apply makeup. The location is isolated down a gravel road and without a car, you might feel stuck. Positives were the covered parking that was included and the bartender/server in the restaurant, Ricardo, who went above & beyond to offer great service to us in the form of an ice chest & our dinner service in their restaurant. The highlight of this night's stay was not anything about the room or hotel, but instead was the talented trio of musicians who played in the restaurant during our dinner there. I would not choose to stay in this hotel again or recommend it to a friend.
Response from Xiobella Luxury Boutique on 2022/12/3
Thank you for taking the time to share your feedback regarding your stay at Xiobella Luxuy Boutique. It is our goal to provide an exceptional experience and we are saddened for your expressed displeasure with the inconvenieces mentioned. Please know all of your comments are highly valued as it provides our team with important insight. We will absolutely share these concerns with the appropriate areas for review and future improvements. Once again, We truly regret that your stay was not a seamless one, and hope you will grant us another opportunity to demonstrate and treat you with the service we are known to provide.