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"The place is huge. The staff were friendly. The food was eh. The Brazilian steak house was good. We didn’t go expecting the best food so that wasn’t shocking. "

"Pool: loosing tiles, multiple children and adults with cuts on feet due to this issue. Room: Dirty upon arrival, like it hadn’t been swept at all. Cleaned tables and remote due to traveling so the children and rag was black due to dirt. AC stopped working several times randomly for hours long spurts. Turning room into sauna. Staff: 4-5 out of 100s of staff actually acted like they wanted to be there. No one was outwardly helpful or made our stay more enjoyable. Essentially acted inconveniences just to order a drink at the coffee shop of main pool bar. Food: Bland and the same all week long. If you’re not on the app at 8am sharp, you can not get reservations. Noticed that if you didn’t book “privilege” you received no help. The sellers on market night are rude and pushy… not sure why the resort would want their guests harassed. We had to completely avoid walking down the main walkway the nights they were there. The ocean in front of the hotel is not swim-able! Double red flags and rocks. The area that is swim-able is accessible on the adults only side of the resort. When we tried to find shade there for out two small children we were yelled at July security and told we had to move very aggressively. We will not be returning and would not recommend. I would have told the front desk the issues we had, but upon check out, no one even asked how our stay was."

"Awesome "

"Enjoyed my stay "

"First I would like to stay that the staff was wonderful! This was my second time at this resort but my first time was better. The resort is adding a new section so I feel like the company has cut corners because of this. The food was much better the first time we were there and at that time our favorite place was the steakhouse. This time the steakhouse was absolutely terrible! I would not recommend going there. Overall the food was okay keep in mind everyone has different palettes. But I will say the resort does need to work on getting a nice chef or chefs to overhaul their food especially in the buffet. Coming to the Dominican Republic I would expect to have some authentic Dominican food at least one night a week however that was not an option the entire time we stayed there. They're also insect issues that they need to get better control of. Unless those issues are fixed it'll probably won't be returning to that resort again but again it's not the workers fault we enjoyed them our entire stay. I will say to read some of the reviews that are not high scores as there are some truth to them too some of them."

"Great resort to stay in!!! "

"Great place clean and nice staff every where"

"The resort itself is beautiful, but the overall service was extremely disappointing. The food was poor, and most of the staff were unfriendly. Our room wasn’t cleaned for two days, and contacting the butler (Vickiana) didn’t help—in fact, it seemed to make things worse. It was only after another guest helped translate for me that the room was finally cleaned, nearly 48 hours later. While I did encounter a couple of staff members who were kind and attentive, the majority were indifferent. This was especially evident when my dad fell—despite being surrounded by guests, no staff stepped in to help. It took 15–20 minutes for someone to arrive with a wheelchair, and even then, they didn’t assist him in getting into it. I wouldn’t recommend anyone spend their time at this resort. Our family travels frequently to all-inclusive properties, and this is not one we would recommend at all."

"It was our third year in a row at the resort. It gets better every year!!! The grounds are stunning, plenty of space for everyone to spread out, and the staff are just THE BEST!!! We'll be back"