Cleanliness could have been better. When we arrived, the room didn’t seem fully cleaned — the bed sheets and towels had stains, and we had to ask a few times before they were changed and the room was properly taken care of. The soap dispensers were also empty for a full day and weren’t refilled right away despite repeated requests.
Communication with staff was sometimes difficult, as only a few understand basic English. We tried to communicate in Spanish when possible, but it often felt hard to get simple requests addressed.
We were never able to receive the advertised 20% food and restaurant discount, even after asking several times. The front desk wasn't that helpful or friendly. When we desperately needed cash for one of the restaurants in the hotel plaza, we were directed to locations that were either far away or didn’t accept Visa, which was inconvenient.
The amenities were mixed. There was no place to dry your clothes. The pool itself was nice, though it didn’t seem to be cleaned very often. Breakfast was okay but not especially fresh; however, one breakfast staff member was genuinely kind and helpful. The person handling transportation was also not particularly friendly or helpful.
On the plus side, the price was reasonable, the hotel plaza building was gorgeous, and the location was decent — not much to see nearby, but not too far from the old city centre or beach. That said, the area felt a bit uncomfortable to walk around, especially late at night.