Standard Twin Room, Non Smoking | In-room safe, desk, free WiFi
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Reviews of Kaaro Hotel Puno

3 out of 5
Kaaro Hotel Puno
Ilave Street 271 Puno, Puno

Reviews

9.0

Wonderful

Rating 10 - Excellent. 34 out of 59 reviews" "
Rating 8 - Good. 16 out of 59 reviews" "
Rating 6 - Okay. 8 out of 59 reviews" "
Rating 4 - Poor. 1 out of 59 reviews" "
Rating 2 - Terrible. 0 out of 59 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great value: Close to center of town, hot water for tea/coffee on every floor, free and solid breakfast buffet, helpful front desk in booking tours, incredible check-in time (9:30am and sometime earlier if the room is available from other reviewers), elevators, luggage storage. The 180 degree view from the 6th floor room is incredible. The first night we got there, one of the beds wasn't made up. The front desk cleaned up. Because of the view, we decided to come back after an overnight stay in Lake Titicaca, I am glad because the room is impeccable.
Stayed 1 night in Feb 2024

8/10 Good

gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was what we needed for our 2 night stay. We did arrive around 12am and rang the doorbell and they let us in. Rooms where basic but clean. Breakfast was good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place for us to stay. It was close to the downtown. Easy to walk to restaurants. Close to the Plaza. It had FANTASTIC staff ! So helpful. It was clean and the bedding was crisp and clean and the beds comfortable. We used the baggage storage surface when we went to the island for two days. Definiately the best option for us. It is a small hotel that does the trick. Breakfast buffet was basic but typical fare. Happy with everything here.
Stayed 1 night in Dec 2022

10/10 Excellent

Jaromir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff! Helped me with a problem- so kind!!
Stayed 1 night in Dec 2022

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff welcomed us when our bus got in, helped us book a tour for the same day and even helped book the bus tickets to our next destination.
Stayed 1 night in Nov 2022

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for the economical price and good breakfast included. Rooms are more tired than the photos show, but it is priced accordingly. Kind and helpful staff, who allowed us a late checkout. Great location.
Stayed 2 nights in Oct 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
This hotel was used briefly for a shower and nap after a uros island tour. The hotel was wonderful! The woman at the desk was very helpful and arranged a taxi for us also. The room was clean and the shower was hot. They had coca tea and coffee available as well! I highly recommend this hotel!
Stayed 1 night in Sep 2022

6/10 Okay

Suzelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
All the staff were extremely friendly and helpful, thank you. Unfortunstely our room was right opposite the lift and very noisy with a room of screeming kids next door.
Stayed 1 night in Sep 2022

10/10 Excellent

Gabriel

Stayed 2 nights in Aug 2022

4/10 Poor

Diane

Disliked: Property conditions & facilities
The elevator was broken. There was a foul odor in the bathroom. There was not enough water pressure to shower. The room was drafty and it was colder in the hotel than it was outside. Thebreakfeast offered a good selection of food. The staff was helpful.
Stayed 4 nights in Jul 2022

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not so good stay
Sheets were dirty, bathroom even more, especially shower cabin. only inside window in the room, staff don’t speak a word of English, only Spanish
Stayed 1 night in Oct 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2020

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
s in Puno
We had an enjoyable stay at Kaaro it is a modern compact place with good service, the rooms are small and the bathroom is even smaller but apart from that it is in a good location with nice breakfast
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. The rooms were clean and comfortable. The tea and coffee available in the small lounges on each floor was also much appreciated. We booked and took two tours through the hotel. They were reasonably priced and well worth it.
Stayed 3 nights in Nov 2019

8/10 Good

Katherin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The female staff was very kind and pleasant. I would come back if I visit once again.
Stayed 2 nights in Oct 2019

8/10 Good

Sally

Traveled with group
Liked: Cleanliness, staff & service, room comfort
great hotel in good location
Lovely staff but the lift wasn’t working and we were struggling to get upstairs with the altitude sickness. room very comfortable close to the town
Stayed 1 night in Oct 2019

10/10 Excellent

Patty, orlando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good place. Good service, they have oxygen for the guest, it was clean, I would stay there again.
Stayed 1 night in Sep 2019

8/10 Good

jose l

Stayed 5 nights in Sep 2019

10/10 Excellent

Ada, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and there is an elevator which can help a lot at high altitude. It is just a few minutes walk from the main square and shopping street. The hotel staff is nice and helpful.
Stayed 2 nights in Aug 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit noisy, room near the lift. Otherwise good
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. They are really helpful. It's a new building. Fairly fast WiFi on all floors. I was allowed to keep my luggage here for more than 24 hours.
Stayed 2 nights in Jul 2019

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel
Hotel was lovely and was very clean, staff were very kind and was a good breakfast. The hotel seems very new.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in Puno very early in the morning and we were able to check in right away and freshen up before our all day tour. The staff was very accommodating and the location was very convenient.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved the privacy and the condition of our rooms. Our only complaint is that we were on the 6th floor and there was no hot (or warm) water and no pressure. It was fine since we were only there for a few days, but the shower situation was not good. Otherwise the room was clean, warm, and comfortable.
Stayed 2 nights in Apr 2019

10/10 Excellent

Juan Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, we really liked, it has everything, good location, good price, it is clean and confortable, nice people, and good food in the morning buffet, I am from Mexico and my wife from Poland, 5 stars for this hotel, if.you go to the juliaca airport call Roosy tours, it cost 20 soles but very good service to Juliaca airport
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a great base for a few days in Puno! It was very centrally located and easy to walk to the central plaza. The room was spacious and served all our needs for our trip. The breakfast was also nice and included bread, jam, fresh fruit, coffee, and a wide variety of teas. The real winner, however, was the customer service! We happened to have a ton of questions about the area and a few hotel requests, and the front desk thoughtfully and kindly took care of everything. They were also very helpful with booking our tour of Lake Titicaca. We would definitely stay here again, especially for the price.

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendamos muito
Muito bom hotel. O café da manhã self service excelente estava incluído na diária. Do sexto andar vistas fantásticas sobre a cidade e o lago.
Stayed 1 night in Nov 2023

10/10 Excellent

Mohamed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
L’un des meilleurs établissements où on s’est logé au Peru. Dommage qu’il manquerait que la télé soit connecté.
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Maria

Stayed 1 night in Nov 2022

10/10 Excellent

Alexendre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel, particulièrement pour ce prix!
Stayed 2 nights in Oct 2022

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente relación calidad/precio en Puno. Atención inmejorable del personal del hotel. Recomendable 100%
Stayed 1 night in Aug 2022

8/10 Good

Andri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes und gutes Hotel
Sehr freundliches und hilfsbereites Personal. Das Hotel hat eine sehr gute Lage und ist bestens geeignet, wenn man eine Tour auf dem Titicacasee, welche man Preisgünstig im Hotel direkt buchen kann. Das Frühstück ist sehr reichhaltig und lecker.
Stayed 1 night in Jul 2022

6/10 Okay

Michèle, Saguenay

Traveled with partner
Liked: Cleanliness, staff & service
Excellent Accueil du personnel et sa disponibilité pour nous aider au besoin
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Situation permettant de visiter le centre à pied. Insonorisation faible, bruit de la rue et des chambres voisines. Petit déjeuner minimal, peu de choix.
Stayed 1 night in Jan 2020

8/10 Good

Josias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização
Hotel em boas condições . Apesar de ser carpete no chão . Ótima localização , bom café da manhã . Na reserva dizia ter banheira mas não tinha no quarto que ficamos . Um bom atendimento .
Stayed 2 nights in Jan 2020

6/10 Okay

Rocio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Elsa, España

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy aconsejable. Céntrico, con habitación grande y el personal muy atento y amable. Totalmente recomendable.
Stayed 1 night in Dec 2019

10/10 Excellent

Stefano

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutamente recomendable
Personal muy amable y disponible, posición óptima y alojamiento muy limpio. Absolutamente recomendable.
Stayed 2 nights in Nov 2019

6/10 Okay

Romane, Paris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La chambre était simple et propre, salle de bain fonctionnelle.
Stayed 2 nights in Nov 2019

10/10 Excellent

Yolanda maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Fouzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortable et central
Je suis absolument très contente de mon séjour à l'hotel Kaaro. Je suis arrivée malade (mal de l'altitude après un voyage en bus horrible!!) et j'ai été prise en charge de façon très efficace par Erica. Je tiens à la remercier pour son aide, son efficacité et son grand professionnalisme et son humanité. Les chambres sont très propres et très confortables ce qui m'a permis de me reposer et récupérer. L’hôtel est très bien situé proche de tout à Puno. Excellent rapport qualité prix
Stayed 2 nights in Oct 2019

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
buena situación
Personal muy amable y muy buena situación.
Stayed 1 night in Oct 2019

6/10 Okay

Jimmy

Liked: Cleanliness, staff & service
Nice but tiny bedroom
This hotel is very well located, the staff has been very helpful. The only problem we found out is that the room are tiny, you go there to spleep that's it. Our recommend this hotel to young travellers that has a small budget. But overall this hotel if fine.
Stayed 2 nights in Sep 2019

10/10 Excellent

Marta, España

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Estuve enferma y se portaron muy bien. El hotel está muy bien calidad precio.
Stayed 2 nights in Sep 2019

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agréable
ville étape, avant l'aller, et après le retour de Bolivie
Stayed 1 night in Aug 2019

10/10 Excellent

yamile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendado, de lo mejor!
Excelente atención, desde que llegas a la ciudad hasta tu partida, todo muy limpio, precios cómodos y seguimientos de los huéspedes en sus recorridos de los tours que se toman desde el hotel, Feliz de regresar, muy recomendado.
Stayed 2 nights in Jul 2019