8/10 Good
Reagan
Traveled with family
2024/4/17
Liked: Cleanliness, staff & service
Pros:
Location - beach is nice; walking distance to Bucerias
Pools - variety
Altitude perks - if you book with Expedia you check in at Altitude and get access to that room as well as pre book all your a la cartes.
Room view - the main hotel has stunning views of the entire property.
Hot showers - every time
Felt safe on resort and off
Friendly staff (adult pool bartenders and waiters were awesome)
Clean resort - they are ALWAYS cleaning and doing some sort of maintenance to keep the resort up
Nighttime shows - very good, especially MJ and the Fire Show
Beach access
Matched reviews; got what we paid for
Cleaned rooms everyday
Stock mini fridge daily
Cons (and they aren't issues that would prevent us from returning to Krystal Grand)
Not enough sun chairs with umbrellas and in adult pool; people would reserve them so early and not be there for hours
A La Carte Restaurants - not that great
Beds awful - double beds and wouldn't use the sofa bed for our son as it was not well kept.
No boiling water for tea - I drink tea and not once did I find hot boiling water
No ice cream, popsicle or gelato for kids
Not enough seats for entertainment - no specific area except in pool court yard
No evening atmosphere - no where to sit/cards/visiting; lack of seating in lobby or anywhere else after supper to have drinks or play cards, etc.
Sky Bar - needs an update and to be more inviting
Game room restrictions - 14 year old couldn't sign out a ball without an adult
Reagan
Stayed 7 nights in Apr 2024