Restaurant

Reviews of Astoria Palawan

4.5 out of 5
Astoria Palawan
Km. 62, North National Highway, Barangay San Rafael, Puerto Princesa, Palawan

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 213 reviews" "
Rating 8 - Good. 51 out of 213 reviews" "
Rating 6 - Okay. 19 out of 213 reviews" "
Rating 4 - Poor. 7 out of 213 reviews" "
Rating 2 - Terrible. 8 out of 213 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little isolated but wonderful place.
Stayed 6 nights in Apr 2024

10/10 Excellent

Kwadwo, Millcreek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Astoria Palawan is one of a kind resort. Everything about the property was top notch. From the decadent breakfast to the Dinner buffet. The staff was so friendly and every request was fulfilled immediately. I’ll definitely go back.
Stayed 2 nights in Apr 2024
Response from The Astoria Palawan Management on 2024/4/18
Dear Kwadwo,Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed your stay at Astoria Palawan. Our team works diligently to provide top-notch service to all our guests, and we are delighted that you found everything from the breakfast to the dinner buffet to be enjoyable. We look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing Astoria Palawan!Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Rommel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Astoria Palawan Management on 2024/3/18
Dear Rommel,Thank you for your kind review! We are glad to hear that you enjoyed your stay at Astoria Palawan. We look forward to welcoming you back soon. If there is anything specific you liked about your experience that we can improve upon, please let us know!Always your Astoria,The Astoria Palawan Management

6/10 Okay

Ma Corazon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the resort concept, the pools, the water park, the breakfast buffet and the entertainment at night. The performers (fire dancers and singers) are all talented but I feel those talents should be showcased more. We could hardly see the performers from the restaurant; maybe a spotlight would have helped or maybe a TV monitor inside the restaurant. Also, the reception people at check in should inform the guests about activities guests can do while staying there, such as entertainment at night at specific time (we kept missing the fire dance because we kept being misinformed), night club ( we stayed for 4 nights and we didn’t know there was one until our last night), water park access and many other pieces of information guests should know at time of checkin. All the staff are good, everyone gave excellent service.
Stayed 4 nights in Mar 2024
Response from The Astoria Palawan Management on 2024/3/18
Dear Ma Corazon,Thank you for your detailed feedback regarding your recent stay at Astoria Palawan. We appreciate your kind words about the resort concept, amenities, and the talent of our performers. We sincerely apologize for any miscommunications or lack of information provided by our reception staff. Your suggestions for improving the visibility of performances and better informing guests about available activities are noted and will be taken into consideration for future enhancements. We are delighted to hear that the staff provided excellent service, and we hope to have the opportunity to welcome you back for an even better experience in the future. Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Violanda, Staten Island

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, food is great
Stayed 3 nights in Feb 2024
Response from The Astoria Palawan Management on 2024/3/4
Dear Violanda,Thank you for your positive feedback on your experience at Astoria! We are thrilled to hear that you enjoyed the service and food. Our team works hard to provide a great dining experience, and it's always rewarding to hear that our efforts are appreciated. We hope to welcome you back soon!Always your Astoria,The Astoria Palawan Management

8/10 Good

YUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Astoria Palawan Management on 2024/2/20
Dear YUKI,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our resort to be amazing! We hope to welcome you back to Astoria Palawan in the future and thank you for choosing to stay with us.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
10 star service, wonderful place, thank you very much 😊
Stayed 5 nights in Jan 2024
Response from The Astoria Palawan Management on 2024/2/1
Dear Timothy, Thank you so much for your review! We're thrilled to hear that you had such a wonderful experience at Astoria Palawan. Providing exceptional service is our top priority, and we're delighted that we were able to exceed your expectations. We hope to welcome you back soon for another amazing stay!Always your Astoria,The Astoria Palawan Management

10/10 Excellent

The-Hiep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Astoria Palawan Management on 2024/1/10
Dear The-Hiep,Thank you for your review! We are thrilled to hear that you had an unforgettable stay at Astoria Palawan. We take pride in maintaining a clean environment and providing a delicious breakfast for our guests. We appreciate your feedback and hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Choonghum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from The Astoria Palawan Management on 2024/1/2
Dear Choonghum,Thank you for your review! We take great pride in providing a clean and beautifully decorated environment for our guests. We appreciate your kind review and hope to welcome you back to Astoria Palawan in the future.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeously decorated and cleaned to perfection in every corner of the property.
Stayed 7 nights in Dec 2023
Response from The Astoria Palawan Management on 2024/1/2
Dear Gabrielle,Thank you for your review! We take great pride in the cleanliness and aesthetics of our property at Astoria Palawan. It's wonderful to hear that you found the decorations and cleanliness to be top-notch. We strive to create a beautiful and inviting environment for our guests, and it's always a pleasure to receive positive feedback. We hope to welcome you back to Astoria Palawan in the future!Always your Astoria,The Astoria Palawan Management

6/10 Okay

Maez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was almost excellent, EXCEPT one staff in the check-in area who attended us didn’t make us feel welcome probably because we don’t look rich or fancy. She was like a robot who was just keep talking so fast without ensuring if I hear her with such a noisy environment. She was interacting with me like she doesn’t want me to ask any questions. She just want to send us right away to our room without ensuring if we understand all the things she said. How come this lady works in the front desk but has no passion on what she’s doing??? And it turns out she is the CS Team-leader.
Stayed 1 night in Dec 2023
Response from The Astoria Palawan Management on 2023/12/22
Dear Maez,Thank you for taking the time to share your feedback about your recent stay at Astoria Palawan. We sincerely apologize for the negative experience you had with one of our staff members at the check-in area. This is certainly not the level of service we strive to provide to our guests.We take your comments seriously and will address this matter with the staff member in question to ensure that this behavior is not repeated. We believe in providing a warm and welcoming environment for all our guests, regardless of appearance or background.Please be assured that your feedback will be used as a learning opportunity for our team, and we will work towards improving our customer service standards. We hope that you will give us another chance in the future to provide you with the exceptional experience that we are known for.Thank you once again for bringing this to our attention, and we appreciate your valuable feedback.Always your Astoria,The Astoria Palawan Management

8/10 Good

Carlos, Laredo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly, property looks beautiful at night and they have nice entertainment,
Stayed 4 nights in Nov 2023
Response from The Astoria Palawan Management on 2023/12/22
Dear Carlos,Thank you for your review! We're glad to hear that you found our staff to be friendly and enjoyed the beautiful property and entertainment. We strive to provide a memorable experience for all our guests. If there's anything else we can do to enhance your stay, please let us know. We appreciate your feedback and look forward to welcoming you back to Astoria Palawan in the future.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff were very friendly and helpful. Didn’t like the excessively loud music in the bar.
Stayed 2 nights in Nov 2023
Response from The Astoria Palawan Management on 2023/11/24
Dear Stephen,Thank you for taking the time to leave a review of your experience at Astoria Palawan. We appreciate your feedback and are glad to hear that you found our staff to be friendly and helpful. We apologize for the loud music in the bar and will take this into consideration for future improvements. We strive to create a comfortable and enjoyable environment for all of our guests and appreciate your input. Thank you for choosing Astoria Palawan and we hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Ranette

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 2 nights in Nov 2023
Response from The Astoria Palawan Management on 2023/11/24
Dear Ranette,Thank you for your review! We are delighted to hear that you had a good experience with our service at Astoria Palawan. We strive to provide excellent service to all our guests, and your feedback is greatly appreciated. If there is anything else we can assist you with, please do not hesitate to let us know. We hope to welcome you back in the future.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Peter

Stayed 2 nights in Sep 2023
Response from The Astoria Palawan Management on 2023/10/9
Dear Peter,Thank you for your review! We're thrilled to hear that you had a wonderful stay at Astoria Palawan. We look forward to welcoming you back in the future for another enjoyable experience. If there's anything we can do to make your next stay even better, please let us know. Safe travels!Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Susan

Stayed 3 nights in Aug 2023
Response from The Astoria Palawan Management on 2023/9/28
Dear Susan,We're thrilled to hear you enjoyed your stay with us at Astoria Palawan! Thank you for taking the time to leave us a review and for your kind words. We look forward to welcoming you back soon! If there's anything we can assist you with in the meantime, please don't hesitate to let us know.Always your Astoria,The Astoria Palawan Management

8/10 Good

Sherill-lyn

Stayed 4 nights in Jun 2023
Response from The Astoria Palawan Management on 2023/7/31
Dear Sherill-lyn,Thank you for taking the time to leave a review about Astoria Palawan. We're thrilled to hear that you enjoyed your stay and found our pricing to be reasonable. We take pride in our convenient location and strive to provide our guests with a comfortable and enjoyable experience. We hope to have the pleasure of welcoming you back in the future.Always your Astoria,The Astoria Palawan Management

8/10 Good

Adrian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from The Astoria Palawan Management on 2023/7/31
Dear Adrian,Thank you for sharing your positive experience at Astoria Palawan. We're delighted to hear that you found our resort to be reasonably priced and in a great location. We take pride in offering our guests a memorable and enjoyable stay, and we're glad that we could meet your expectations. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

8/10 Good

Jamelle, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The checkout process was too slow, there over 40 mins just waiting for them to clear me to leave premises. They said we had broken some “service request “ signage but didn’t wait for them to show it to me becuz already it Gad been long enough. Do we just paid for it without seeing and rushed out to catch plane, lost too much time waiting for the clearance.
Stayed 3 nights in May 2023
Response from The Astoria Palawan Management on 2023/7/31
Dear Jamelle,We apologize for the delay you experienced during the checkout process. This is not the level of service we strive to provide to our guests. We have taken note of your feedback and will work to improve our checkout procedures to ensure a faster and more efficient process for our guests. Regarding the signage, we will investigate this issue further and ensure that our team members follow proper procedures when addressing these types of concerns. We hope that you will give us another chance in the future to provide you with a better experience.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My mother and I had a wonderful time at Astoria Palawan. We were warmly welcomed by the staff with a delicious coconut-based dessert and drink. Our room was spacious, clean, and the shower had strong water pressure. There were plenty of activities on the resort including but not limited to--karaoke, board games, kayaking, mini-golf, a water park, etc. We were only there for a couple of days, so we didn't have a chance to do everything. The food also was delicious. There was a wide variety of food including a traditional Western style and Filipino classics. All the staff members we met were super friendly. One particular staff member was Ivan Jimenez who went above and beyond to make us feel welcomed and comfortable during our dinner. A pro and a con of this place is it's quite isolated from the city. It's great because it's quiet and peaceful, but if you wanted to go out and explore Puerto Princesa, then you would be a bit disappointed as it is about 1 hour away from town though you could easily arrange transportation with the staff. Overall, I had a great time and would consider staying here again.
Stayed 2 nights in Mar 2023
Response from The Astoria Palawan Management on 2023/7/31
Dear Bruce,Thank you for taking the time to leave us such an amazing review. We are thrilled to hear that you and your mother had a wonderful time at Astoria Palawan and that you enjoyed all the amenities and activities we had to offer. We take pride in providing our guests with a comfortable and enjoyable experience, and we're glad to hear that you found your room spacious and clean, and the food delicious. We're also delighted to hear that our staff, particularly Ivan Jimenez, went above and beyond to make you feel welcomed and comfortable during your stay. We appreciate your feedback on the location, and we hope to have the opportunity to welcome you back to Astoria Palawan in the future. Thank you for choosing us as your destinationAlways your Astoria,The Astoria Palawan Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice peaceful and quiet place to stay. Excellent service and hospitality. If you want to relax in nature, this is for you. If you want action and crowds, really the only thing is the water park, and it’s very nice, too.
Stayed 3 nights in Mar 2023
Response from The Astoria Palawan Management on 2023/7/31
Dear Guest,Thank you for taking the time to write this wonderful review about Astoria Palawan. We are thrilled to hear that you enjoyed your stay with us and found our service and hospitality to be excellent. It's also great to hear that you appreciated the peaceful and quiet environment as well as the water park. We hope to have the pleasure of welcoming you back soon for another relaxing stay in nature. Thank you for choosing Astoria Palawan!Always your Astoria,The Astoria Palawan Management

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from The Astoria Palawan Management on 2023/7/31
Dear NANCY,Thank you very much for sharing your experience at Astoria Palawan. We are thrilled to hear that you enjoyed our peaceful and quiet location, excellent service and hospitality. We take pride in providing our guests with a relaxing and enjoyable stay in nature. We are also happy to hear that you found our water park to be a nice addition to your stay. We look forward to welcoming you back to Astoria Palawan in the near future!Always your Astoria,The Astoria Palawan Management

4/10 Poor

Jamie

Disliked: Staff & service, room comfort
Stayed 6 nights in Jan 2023
Response from The Astoria Palawan Management on 2023/7/31
Dear Jamie,Thank you so much for taking the time to leave us this review. Based on your score, we would appreciate it if you could message us regarding your experience, so we can give you a different experience the next time you stay with us.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. I cant think of anything negative to say. Staff is super friendly and helpful, food and entertainment were exceptional, rooms were clean and comfy. Only thing i might suggest is: use the resort transport, it is more reliable then a private van.
Response from The Astoria Palawan Management on 2023/7/31
Dear Adam,Thank you so much for taking the time to write this wonderful review about Astoria Palawan. We are thrilled to hear that you enjoyed your stay with us and that our staff was friendly and helpful. We appreciate your feedback regarding resort transport and will certainly take it into consideration for future improvements. Thank you again for choosing Astoria Palawan and we hope to have the pleasure of welcoming you back soon.Always your Astoria,The Astoria Palawan Management

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing break
This is a nice hotel very rural so everything relies on the hotels facilities. Great very accommodating staff and nice ground’s especially with Christmas lights. No hand towels in the bedroom which was strange and no steps into the pool so for an older person could be difficult. Food obviously biased to Asian clientele so not always appealing to western tastes. However a nice place to relax and unwind for a few days
Stayed 5 nights in Dec 2022
Response from The Astoria Palawan Management on 2023/7/31
Dear Tim,Thank you for taking the time to write this review of Astoria Palawan. We're happy to hear that you had a relaxing stay and enjoyed the hotel's facilities and grounds. We apologize for the lack of hand towels in your room and for any inconvenience this may have caused. We appreciate your feedback regarding the steps into the pool and the food and will take this into consideration as we continue to improve our services to cater to all of our guests. Thank you for choosing Astoria Palawan and we hope to welcome you back soon.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Liza Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, excellent food, friendly and hospitable community! Will definitely come back given another opportunity!
Response from The Astoria Palawan Management on 2023/7/31
Dear Liza Marie,Thank you for taking the time to leave such a kind review about your experience at Astoria Palawan. We're thrilled to hear that you enjoyed our excellent service, food, and the hospitable community. We strive to provide our guests with an unforgettable experience, and we're glad we hit the mark for you. We look forward to welcoming you back in the future!Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Veronica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish it was closer to downtown. However the hotel had shows at night and a delicious dinner to make up for the lack of nightlife in the area
Stayed 2 nights in Nov 2022
Response from The Astoria Palawan Management on 2023/7/31
Dear Veronica,Thank you for taking the time to share your review of Astoria Palawan. We are glad to hear that you enjoyed the nightly shows and the delicious dinner we offered. We are sorry to hear that the location was not ideal for you, but we hope that the overall experience made up for it. We hope to have the pleasure of welcoming you back to our hotel in the future.Always your Astoria,The Astoria Palawan Management

4/10 Poor

Isabelo Catungal

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Too far from activities
Stayed 3 nights in Nov 2022
Response from The Astoria Palawan Management on 2023/7/31
Dear Isabelo Catungal,Thank you for your review of Astoria Palawan. We appreciate your feedback and are sorry to hear that our location did not meet your expectations. While we are located a bit further from downtown, we do offer shuttle services for our guests to get to nearby activities and attractions. We hope that despite this inconvenience, you were still able to enjoy our resort and the amenities we offer. We hope to have the opportunity to welcome you back in the future. Thank you for choosing Astoria Palawan.Always your Astoria,The Astoria Palawan Management

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from The Astoria Palawan Management on 2023/7/31
Dear Gary,Thank you for your kind review of Astoria Palawan. We are delighted to hear that you enjoyed our excellent service and the cleanliness and modernity of our rooms. We are also happy to hear that you felt safe and secure in our secluded area and that our staff were always willing to help. We apologize for the lack of nearby restaurants, but we are glad that you enjoyed our resort restaurant with good food and our weekend buffet style. Thank you for choosing Astoria Palawan, and we hope to welcome you back soon!Always your Astoria,The Astoria Palawan Management

10/10 Excellent

william

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was really friendly
Stayed 1 night in Sep 2022
Response from The Astoria Palawan Management on 2023/7/31
Dear william,Thank you for taking the time to write such a great review about Astoria Palawan! We are thrilled to hear that you enjoyed your stay with us and that our staff went above and beyond to provide you with excellent service. We apologize for the inconvenience of not having nearby restaurants, but we are happy to hear that you enjoyed our resort's restaurant. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

10/10 Excellent

william

Stayed 2 nights in Sep 2022
Response from The Astoria Palawan Management on 2023/7/31
Dear william,Thank you for your review! We are thrilled to hear that you had an excellent experience at Astoria Palawan. We take pride in our staff and their dedication to providing exceptional service to our guests. It's great to know that you felt safe and secure during your stay and that you found our rooms clean and modern. We understand your concern about the lack of nearby restaurants, but we are glad that you enjoyed our resort restaurant and the weekend buffet. Thank you for choosing Astoria Palawan and we hope to see you again soon!Always your Astoria,The Astoria Palawan Management

8/10 Good

JENNIFER

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from The Astoria Palawan Management on 2023/7/31
Dear JENNIFER,Thank you for your kind words about our resort and the staff. We are thrilled to hear that you had a great experience with us and enjoyed the modern and clean room, as well as the excellent service provided by our team. We appreciate your feedback regarding the lack of nearby restaurants and will take it into consideration for our future development plans. We hope to welcome you back soon and thank you again for choosing Astoria Palawan.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place. Many fun activities and things to do. Staff and food was great!
Stayed 7 nights in Aug 2022
Response from The Astoria Palawan Management on 2023/7/31
Dear Billy,Thank you for taking the time to share your positive experience at Astoria Palawan. We are thrilled to hear that you enjoyed your stay with us and found our staff and food great. Your feedback is very important to us and we hope to welcome you back for another enjoyable stay in the future.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Evelyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by everyone. Staff will always greet you with a smile. They are all attentive, helpful, and has positive attitude. Our room is clean and modern. The hotel is in secluded area but I felt secured. I observed facility securities were making rounds. There is always someone willing to help. The one thing that I don’t like was there were no nearby restaurants. The resort though have a very nice restaurant with good food. Weekend is buffet style.
Stayed 2 nights in Jul 2022
Response from The Astoria Palawan Management on 2023/7/31
Dear Evelyn,Thank you for taking the time to share your experience at Astoria Palawan, we are so glad to hear that you enjoyed your stay with us! We pride ourselves on our excellent customer service and clean, modern rooms. It's great to know that our staff was attentive, helpful, and had a positive attitude during your stay. We're sorry to hear that the lack of nearby restaurants was a disappointment, but we're glad to hear that you enjoyed the food at our resort restaurant. We hope to have the pleasure of welcoming you back soon!Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Felipe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felipe Cabacoy
the place is beautiful and staff are all wonderful, very pleasant and accommodating. My family and I look forward going back at Astoria Palawan a year or so.
Stayed 3 nights in Jan 2020
Response from The Astoria Palawan Management on 2023/7/31
Dear Felipe,Thank you for taking the time to write this kind review about your experience at Astoria Palawan. We're delighted to hear that you enjoyed the beauty of our resort and our staff's warm hospitality. We look forward to welcoming you and your family back soon for another memorable stay. If you have any suggestions or feedback, please don't hesitate to let us know.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from The Astoria Palawan Management on 2023/7/31
Dear Guest,Thank you for the kind review of Astoria Palawan! We're thrilled to hear that you enjoyed your stay with us and that our staff made your experience even better. We would love to welcome you and your family back anytime. Please do not hesitate to contact us if you need any assistance with future arrangements.Always your Astoria,The Astoria Palawan Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Mackay, Manitoba Canada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The peaceful surrounding, cleanliness and everyone is so kind and always there to help you. We stayed for seven nights and really enjoyed our vacation.
Stayed 7 nights in Feb 2020
Response from The Astoria Palawan Management on 2020/2/21
Dear Mackay, Thank you for giving us a perfect rating. We are over the moon to hear that we've made you feel completely at home during your stay with us. Take heart that we will always go the extra mile to ensure that everything is of its highest quality with your every return. Fancy a slice of our famous Astoria bibingka the next time around? Best regards, The Astoria Palawan Management

10/10 Excellent

Adlan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was great. Service excellent.. rooms were immaculate
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

6/10 Okay

Maclyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not great
Outstanding service and range of activities, but the restaurant/food were underwhelming in terms of efficiency, consistency, & variety (although the breakfast was nice). Walls are a bit thin as well and the power kept going in and out at night. It’s far from the city center as well.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Stayed 1 night in Jan 2020
Response from Guest Relations Manager on 2020/2/7
Dear guest, We at Astoria Palawan are always on the move to ensure that everything is of its highest quality for your total enjoyment. Rest assured that we will continue to do our best to ensure the best experience for you and our future guests. We hope to see you again soon as we aim for your perfect rating! Best regards, The Astoria Palawan Management

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond Expectations
Our (unfortunately) short stay of 4 nights started off with a bit of a burp. Our PAL flight from Manila was delayed for 3 hours which meant we would be late for our shuttle pickup. We misconnected. But the hotel made it all well. We had a lovely spacious room with complete amenities. Breakfast again exceeded expectations, as did the evening alacarte grill. The pools were lovely and we had no problems finding lounge chairs during our stay (mind you the hotel was not overcrowded). We were amazed to find that the hotel had generous happy hours that extended to 8PM and how inexpensive the food was for essentially a captive audience. I can't remember if I have ever eaten so cheaply in a hotel restaurant and how good the food quality was. I could go on but should close. Thanks AA for a wonderful stay.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very good but the location is far from the shops and other amenities
Stayed 3 nights in Jan 2020
Response from Guest Relations Manager on 2020/1/20
Dear guest, Thank you for giving us a perfect rating. We at Astoria Palawan are delighted that you had satisfying moments during your time in our eco-haven at the heart of Puerto Princesa. Rest assured that we will keep going over and above our 100% to maintain the premium quality of experience that we promised to all of you. Every return is a 5/5, The Astoria Palawan Management

10/10 Excellent

Milagros

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total relaxation
I loved it here. The staff is so friendly and helpful. They went above and beyond! Service with a smile. The only things I can think of improving were the bathroom amentiies--limited towels and toiletries...but they were easy to request. Keep up the good work, Astoria.
Stayed 1 night in Jan 2020

10/10 Excellent

HAWANIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Lee, california

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was nice, just not as good as we expected. Average beds and tv. Concrete floor in room. Stone flooring in bathroom created an uneven walking surface in bathroom.
Stayed 2 nights in Jan 2020
Response from Guest Relations Manager on 2020/1/20
Dear Lee, We at Astoria Palawan aim to give our guests the best possible experiences. That's why it is fulfilling to hear that you were satisfied with your stay. On the other hand, we've raised your concerns to our Engineering department so that the next time you visit us, a much better Astoria experience awaits you. See you soonest, The Astoria Palawan Management

6/10 Okay

Youssef

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have booked 4 rooms for 2 couples with kids for 8 nights. unfortunately, 2 rooms provided were below standards. with complaints and reminders, the 2 rooms were upgraded. the booing does not explain the difference between rooms. For room keys, they only provide one key per room and you have to bargain to get the second key. The hotel does not have several food options which is a must for a remote location hotel type.
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
This was a huge disappointment! I booked 10 nights in this resort, hoping for a relaxing but yet enjoyable stay and the fact that you are confined in a space with a minimal of food choice is extremely unpleasant! The premise has 3 restaurant however at night, the only choice is buffet or grilled food. That’s fine if you’re staying for a couple of nights max only. Not to mention that the food isn’t very good, not tasty at all and perhaps the kitchen isn’t led by a big chef but amateurs. Asking the staff where we could go for “other” food options, we were told that we shouldn’t venture outside as not recommendable. The other option would have been to go to town driving for over 2 hours to go and come back! I believe that it’s important to mention this important fact for people who are looking at booking this place to avoid such disappointment. Given the price I paid for this time of the year, it is completely over rated and really not worth the $$$, had I known better I would have stayed my 10 days in El Nido!
Stayed 10 nights in Dec 2019
Response from Guest Relations Manager on 2020/1/14
Dear guest, Thank you for taking the time to write us a review. We understand the several concerns you mentioned. For this, we assure you that we are improving our facilities and that we are addressing the particulars you had pointed out. We guarantee that on your next visit, you will come back to an even better Astoria experience. Yours, The Astoria Palawan Management