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Reviews of Laguna Shores Resort

3 out of 5
Laguna Shores Resort
1 Laguna Shores, Puerto Peñasco, SON

Reviews

7.8

Good

Rating 10 - Excellent. 303 out of 637 reviews" "
Rating 8 - Good. 134 out of 637 reviews" "
Rating 6 - Okay. 91 out of 637 reviews" "
Rating 4 - Poor. 43 out of 637 reviews" "
Rating 2 - Terrible. 66 out of 637 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Claudia

Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would out from town, nice property and restaurant.
Stayed 1 night in Apr 2024
Response from Alberto Aguila on 2024/4/30
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alberto Aguila on 2024/4/30
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alberto Aguila on 2024/4/23
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anahi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alberto Aguila on 2024/4/22
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Sweet place with reasonable rates, friendly staff, nice amenities…but an odd beach situation. You have to walk a long way to get to the water depending on tides, and then it's too shallow to swim. Still, the exposed tidal flats are unique and beautiful, with excellent birding and sunset watching. Restaurant is excellent.
Stayed 2 nights in Apr 2024
Response from Alberto Aguila on 2024/4/16
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bodee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely kind and helpful! Many fun amenities to enjoy when the tide is far out. The restaurant is great and the tuna tartare was amazing. Overall for the price it exceeded expectations.
Response from Alberto Aguila on 2024/4/4
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Very secure, The two bedroom condo was very nice and fully equipped. We will be back.
Stayed 3 nights in Mar 2024
Response from Alberto Aguila on 2024/4/4
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s very far from the downtown area and it’s a bit of a hassle to drive to and from town a 25 minute drive and also the pools are not heated and the jaccuzi they have there is super full with nothing but children And the prices for food and drinks are ridiculous pricey on just one meal for 5 it was $105.00 dollars and for about 6 drinks $80.00 dollars ridiculous
Stayed 2 nights in Mar 2024
Response from Alberto Aguila on 2024/4/4
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Alberto Aguila on 2024/3/25
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for a small relaxing family vacation. If you aren't high maintenance and are just looking to get away from the city life and be on the beach, this place is perfect for you!
Stayed 3 nights in Mar 2024
Response from Alberto Aguila on 2024/3/22
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The treatment by the staff is excellent and professional. I also like the activities to do there.
Stayed 5 nights in Mar 2024
Response from Alberto Aguila on 2024/3/22
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jahaziel

Stayed 2 nights in Mar 2024
Response from Alberto Aguila on 2024/4/9
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Blanca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quiet and private beach
Stayed 3 nights in Mar 2024
Response from Alberto Aguila on 2024/3/20
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the best experiences I’ve had anywhere! The staff was so great front gate keeps people that shouldn’t be there off property. The beach is beautiful and clean with plenty of space to not have to be next to others. Food was great Carlos served us at the upstairs bar and he was very friendly will be going back soon as possible. I didn’t take my kids but I will be as soon as I can this resort is very safe quiet and everyone is so pleasant. 10/10 I’ll be going here every time I visit!
Stayed 2 nights in Mar 2024
Response from Alberto Aguila on 2024/3/15
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yessica

Stayed 1 night in Mar 2024
Response from Alberto Aguila on 2024/4/4
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DELIA

Traveled with family
Liked: Staff & service, amenities
The only bad thing we couldn’t use the bath tub since it was dirty when the Jets turned on. Everything else was great.
Stayed 1 night in Mar 2024
Response from Alberto Aguila on 2024/3/8
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

EMILIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alberto Aguila on 2024/3/8
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Keridwyn

Liked: Cleanliness, amenities
Price!
Stayed 2 nights in Feb 2024
Response from Alberto Aguila on 2024/2/28
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chef at the restaurant is outstanding, the presentation was unbelievable you hated to eat it it looks so pretty, the servers they were excellent very attentive, very professional made you feel like you were extra special and the food is outstanding
Stayed 3 nights in Feb 2024
Response from Alberto Aguila on 2024/2/27
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

MARIANNA

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Alberto Aguila on 2024/2/22
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

ROBYN

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My partner and I did not stay at this property for more than one hour. The pictures did not match the property at all. There was no beach. Sad about this experience and feel as though it was a waste of money. Only decent thing about this place is that the staff was pretty nice.
Stayed 1 night in Feb 2024
Response from Alberto Aguila on 2024/2/7
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have appreciated better coffee, coffee availability, and milk for the coffee. That's all, but this is very important.
Stayed 2 nights in Jan 2024
Response from Alberto Aguila on 2024/1/30
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Pete

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Alberto Aguila on 2024/1/30
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nancy

Liked: Cleanliness, staff & service
I didn't like parking. I stayed 2 nights and the room didn't get cleaned, I was locked out of my room before my check out, other than that everything was good, food was good but cold. Everyone was so nice specilay Mario in the reception area and Uriel in the office. I would definitely go back.
Stayed 2 nights in Jan 2024
Response from Alberto Aguila on 2024/1/18
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jack

Stayed 2 nights in Jan 2024
Response from Alberto Aguila on 2024/2/7
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jack

Stayed 1 night in Jan 2024
Response from Alberto Aguila on 2024/2/7
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here. This is my go to when in Sonora, or Puerto Penasco. Wonderful staff and great location.
Stayed 5 nights in Dec 2023
Response from Alberto Aguila on 2024/1/11
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at Laguna Shores
Second time staying at Laguna Shores. Stayed in the two story studio. Main pool was closed due to remodeling. However, studio area had a small pool as well. Resort restaurant was very good. Try the Tostada de Atún.
Stayed 4 nights in Dec 2023
Response from Alberto Aguila on 2024/1/11
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Freddie

Stayed 1 night in Dec 2023
Response from Alberto Aguila on 2024/1/11
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Alberto Aguila on 2023/12/18
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Efrain

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not honor the rate
Response from Alberto Aguila on 2024/2/16
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Efrain

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not honor the price
Response from Alberto Aguila on 2024/2/16
Thanks for staying with us. We appreciate your feedback!Regarding your price, we did not make any charges. Your reservation was already paid for.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023
Response from Alberto Aguila on 2023/11/30
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a bit far out of town and limited resources on property. But I will say the one restaurant they had was great.
Stayed 2 nights in Nov 2023
Response from Alberto Aguila on 2023/11/28
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there were more eating options near but it was so beautiful and quite. Not a close walk up to beach but easy and quick to drive to.
Stayed 1 night in Nov 2023
Response from Alberto Aguila on 2023/11/27
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Madison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and amazing. They made you feel safe and would take care of little needs. Amazing place to be able to walk into the ocean during low tide.
Stayed 2 nights in Nov 2023
Response from Alberto Aguila on 2023/11/27
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dawn, Queen Creek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Joel and Jasmine always remember me each time I come down.. that is worth the few extra minutes of my drive..
Stayed 1 night in Nov 2023
Response from Alberto Aguila on 2023/11/23
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved
Stayed 2 nights in Nov 2023
Response from Alberto Aguila on 2023/11/21
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Pamela

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff were very accomodating and friendly. The food was excellent. However, only one restaurant on the property and MILES from anything else.
Stayed 1 night in Nov 2023
Response from Alberto Aguila on 2023/11/16
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Joseph

Disliked: Staff & service, property conditions & facilities, room comfort
Stay anywhere else
Front desk was horrible Wouldn’t honor reservations Double charged Far from water Can’t swim in ocean
Stayed 3 nights in Nov 2023
Response from Alberto Aguila on 2023/11/13
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place for families to enjoy. Private beach
Stayed 1 night in Nov 2023
Response from Alberto Aguila on 2023/11/13
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

azcowboyms

Stayed 1 night in Nov 2023
Response from Alberto Aguila on 2023/12/7
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools are clean , they have bikes , pool table , things to do for your kiddos , Spa if you need a relaxing time and bar at the pool , or little convenience store outside the resorts ! Love it Everytime i have gone at lagunas , 15m away from downtown Puerto Peñasco but worth the peaceful time
Stayed 2 nights in Oct 2023
Response from Alberto Aguila on 2023/11/13
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Aaron

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Great views and lots of potential. Service was okay at best. Lack of attention to room amenities
Stayed 3 nights in Nov 2023
Response from Alberto Aguila on 2023/11/10
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Denise

Liked: Cleanliness, amenities, property conditions & facilities
This place was very quiet.
Stayed 1 night in Nov 2023
Response from Alberto Aguila on 2023/11/8
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

nora

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alberto Aguila on 2023/11/7
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area because it’s secluded away from traffic and all the noise. The only thing I found disappointed was that there was no hot water in the shower just lukewarm.
Stayed 1 night in Oct 2023
Response from Alberto Aguila on 2023/11/3
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alberto Aguila on 2023/10/30
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rh
Room key failed several times. Directions to room were bogus at first. Wasted time. Staff needs a bit more training Otherwise a nice facility.
Stayed 3 nights in Oct 2023
Response from Alberto Aguila on 2023/10/26
Thanks for staying with us. We appreciate your feedback!