This property is a definite stat at. Staff were welcoming felt like home. Amazing
Ashley
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Karwan
2025 年 7 月 3 日
The staff are very friendly, clean, hotel, efficient and fast. Everyone does their job.
Karwan
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Bertha Brown-
家庭旅遊
2025 年 7 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We just got back from our stay at Hyatt Ziva Riviera Cancún, and I honestly can’t say enough good things about it. From the moment we arrived, we were treated with kindness and care. The hospitality here is unmatched. The resort is beautiful, the food is amazing, and every part of our trip felt thoughtfully handled.
Bertha Brown-
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Yolanda
家庭旅遊
2025 年 7 月 1 日
喜歡:設施服務
I loved everything
Yolanda
於 2025 年 6 月住了 5 晚
2/10 很糟糕
Corey
團體旅遊
2025 年 7 月 1 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Will never come back to this resort, there’s 1 pool car which closes everyday at 5pm. All other bars on property close at 11 except a small sports bar that closes at 1.. they don’t play loud music all day around the pool areas. There’s no beachfront it’s just retaining wall, smelled horrible of seaweed. The resort doesn’t offer its own company to get to and from airport so they refer you to a 3rd party company that just takes every dollar they can. I spoke to many guests at this resort to which all said they’ll never book this resort again what a waste of time and money stuck on this property for 10 days. I went swimming one night by myself at like 4am totally sober just wanted to swim around, had security kick me out like I was acting loud and obnoxious. Lastly I got jumped by another guest in the sports bar which led me going to see a doctor for possible concussion and the resort wouldn’t do anything about it or allow me to get access to cameras or anything, absolutely would not help.
Corey
於 2025 年 6 月住了 10 晚
8/10 不錯哦
DeBrise,Camden
情侶出遊, 家庭旅遊, 親子旅遊
2025 年 7 月 1 日
喜歡:整潔度、設施服務和住宿環境和硬體
This is the first property where everywhere we ate, the food was good. The rooms are huge with more than enough space. The WiFi worked great without ant issues. There was good entertainment. They do make sure you have a drink in your hands at all times around the pool. They bring you drinks and food where you don’t have to get out. The only thing is the drinks are a little watered down. There’s no need to try to go on the break because it’s full of seeweed which was a bummer. The staff at the resort were very nice an accommodating.
DeBrise
於 2025 年 6 月住了 4 晚
2/10 很糟糕
Asheia
家庭旅遊
2025 年 7 月 1 日
不喜歡:員工素質和住宿環境和硬體
Was offered a free upgrade to ocean view and was charged $200 at checkout. We went with a group of 14 people and everyone received upgrades but we were the only room that was charged additional $200. They did not want to fix anything!! I will never return here.
Asheia
於 2025 年 6 月住了 4 晚
6/10 一般般
Svetlana
情侶出遊
2025 年 6 月 30 日
喜歡:住宿環境和硬體
We bought a room with ocean view through Expedia. We arrived a day late because our plane was delayed and they didn’t even have a room for us. When we checked in they were looking for a room when they were supposed to have already had it the day before. The room they gave us was not ocean view and when I made a comment about it the receptionist said well we could wait to see if another room opens. Did I mentioned we did not sleep at all, all night?!
Svetlana
於 2025 年 6 月住了 8 晚
8/10 不錯哦
Diana,Laredo
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度和住宿環境和硬體
Food okay , staff excellent, to get to the hotel awful road , amenities not much but everything was okay .
Diana
於 2025 年 6 月住了 7 晚
6/10 一般般
patricia,new york
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel need more food options
patricia
於 2025 年 6 月住了 4 晚
2/10 很糟糕
brenda
家庭旅遊, 親子旅遊
2025 年 6 月 28 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I have to say i had high hopes for this resort but unfortunately it was nothing to what i expected. The upgrade is not free to begin with, A/C is not everywhere, mostly in your room only. the $200 cash back is $40, $20 and $10 coupons to the spa only and they can be combined. NOTE a simple massage is $280!! ridiculous. entertainment is not the best, can use alot of work, theres no club and when they do live music its for only 1hour and done. so its not a place to have fun with family at night. the rsvp for habachi is extremely hit and miss, i went for 1 week and it was never any availability. and the wait time for the restaurant La parilla was 2 hours. no organizations at the buffet or restaurants! people were screaming and fighting about it. the Food not good. the only good food we found was in room service, and all time pur prder was wrong. The water park a kid pooped in the pool and anpther day a kid threw up gross. overall I DO NOT RECOMMEND! only thing that i liked was the Al pastor taco in room service amazing tacos! Thats It! DONT WASTE YOUR MONEY IN RIVIERA THE SEAWEED STUNK EVERYDAY! GO TO CANCUN!
brenda
於 2025 年 6 月住了 6 晚
10/10 有夠讚
BINH
團體旅遊, 家庭旅遊
2025 年 6 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent services, staffs so friendly and restaurant with so many choice of food.
BINH
於 2025 年 6 月住了 4 晚
6/10 一般般
Dominique
情侶出遊, 家庭旅遊
2025 年 6 月 27 日
喜歡:員工素質
不喜歡:設施服務
The worst good ever… horrible horrible horrible! Do not go during the June months because it’s smells horrible from the seaweed. They do not clean any of it do you couldn’t enjoy the beach at all… the elevator was broke so walking four flights of steps insane! Water slide needs updating! Again the food horrible! And get done none pork items ! Restaurant had long long waits and the buffet was horrible !