Took a trip with adult children and we loved everything about this resort. We spent zero time at the beach because of the Sargassum, so I can’t really say what the beach and water look like normally. We loved David from the Vibe team. All of the restaurants and bars were top notch. Would definitely stay there again !!
CHRISTINA
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Kimberly
情侶出遊
2025 年 8 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff David, Xavier, housekeeper was amazing. Xavier was very accommodating and guest services was very helpful. Only thing one of the guest services was late for our Bali Bed experience but our waiter Luis was amazing. I would recommend more activities for the adults and play music for the adults. The food was very good. My husband and I had a great time. Will stay there in October when I go to Punta Cuna.
Kimberly
於 2025 年 8 月住了 4 晚
4/10 不太好
BRIANA N
家庭旅遊
2025 年 8 月 8 日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The pool adult area is dirty and nasty someone throw up and the area that we swim was dirty
BRIANA N
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Malik
2025 年 8 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Malik
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Dave,Nanaimo
情侶出遊, 團體旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was excellent. People were incredibly friendly and accommodating. Food options were excellent. We will be back!
Dave
於 2025 年 7 月住了 7 晚
2/10 很糟糕
Cinette
團體旅遊
2025 年 8 月 3 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They treated my party so bad not all it was 3 people total that help the do not like African American even when tipping I have proof and i wouldn’t recommend they know management one name Andy said I’m sorry after i showed video and voice my concern to him
Cinette
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Cliff
2025 年 8 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
It’s was a good place for vacation I really like it
Cliff
於 2025 年 7 月住了 7 晚
6/10 一般般
Josephina
家庭旅遊
2025 年 8 月 3 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Renovations taking place were loud and distracting. Our niece’s wedding ceremony had loud drillers right during her vows very disrespectful. Every morning they started drilling right next to our room and don’t stop all day.
Josephina
於 2025 年 7 月住了 8 晚
4/10 不太好
Shakila
團體旅遊
2025 年 8 月 3 日
不喜歡:員工素質和設施服務
The advertisement for the hotel was very misleading; the pools closes at 7pm at an all adult resort; you cannot occupy your private swimming pool after 7pm which is a waste of money. There are raccoons running around the resort which made me feel unsafe. Also customer service sucks! They don’t answer the phone. The front desk is not helpful. Overall experience was a 3 out of 10.
Shakila
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Elizabeth
情侶出遊
2025 年 8 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutamente unos de los mejores viajes que e hecho. El servicio al 1000 por ciento. Todos todos los empleados felices amables. Totalmente una experiencia maravillosa. Tuvimos el Diamond package Arturo nos ayudó mucho al check in. Gina,Victor y Jocelyn en el butler service fueron maravillosos. Total mente recomendado. Gracias a Royalton Hideaway por sus grandes recuerdos.
Elizabeth
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Amanda
情侶出遊, 團體旅遊
2025 年 8 月 1 日
喜歡:整潔度、員工素質和住宿環境和硬體
We had a great stay! The buffet was amazing, great choice in food options for everyone. The people were kind!! The spa treatments are very expensive and so is add ons at dinners! Not worth the money! However over all we had a blast and the swim out pool was awesome. The beach was nasty with seaweed so we didn’t get to enjoy that and the pools shut down at 7pm.
Amanda
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Stacey
2025 年 7 月 31 日
喜歡:整潔度、員工素質和住宿環境和硬體
The resort is beautiful and the service was amazing
Stacey
於 2025 年 7 月住了 5 晚
6/10 一般般
Zandra
團體旅遊, 家庭旅遊
2025 年 7 月 30 日
喜歡:整潔度、員工素質和設施服務
Would like a manager to call me in reference to charging 2 deposit fees, putting me in an area that I didn’t like, the AC wasn’t working, no wine or champagne in my room. One day housekeeper only had 1 face towel. So many things I would prefer to speak to manager.
Zandra
於 2025 年 7 月住了 3 晚
8/10 不錯哦
April Margret
團體旅遊
2025 年 7 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Its a beautiful property. If i wasnt there for a wedding, it would be diffucult to book the restaurants for dinner. I wish they had more entertainment during the day. I caught fitness in the pool and a couple games by the pool, but it was not very engaging. There was no free activities to do, so after a couple days of eating and drinks I felt bored. Unfortunately, the beach was unusable due to the massive amount of seaweed, which is not the resorts fault, but figured I would mention it. As a whole this resort is beautiful, the food was okay (the buffet was the best place to eat), the big show in the evening was fun but no entertainment during the day so it can get boring. The kids section waterslides were fun :) The resort is close to Cancun airport.
April Margret
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Ramon
情侶出遊, 家庭旅遊
2025 年 7 月 29 日
喜歡:整潔度、員工素質和設施服務
Beautiful property, buffet was not that appealing
Ramon
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Angel
家庭旅遊
2025 年 7 月 29 日
喜歡:設施服務
Angel
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Jalisa
情侶出遊
2025 年 7 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cool property
Jalisa
於 2025 年 5 月住了 3 晚
6/10 一般般
Felicia
家庭旅遊
2025 年 7 月 28 日
喜歡:員工素質
不喜歡:住宿環境和硬體
The rooms were air conditioned but every where else was hot, hallways, restaurant, elevators etc. Racoons came our at night and the food was not good, everything needed salt
Felicia
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Kylie Alyssa
情侶出遊
2025 年 7 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There’s a variety of food that they have. The bed is comfortable for a hotel and you get Internet access.
Kylie Alyssa
於 2025 年 7 月住了 6 晚
4/10 不太好
Armandina
情侶出遊, 家庭旅遊
2025 年 7 月 27 日
不喜歡:整潔度和住宿環境和硬體
Did not get room requested. No liquor bar in the room as described. One elevator available other elevator not functioning. Refrigerator didn’t work. Hot tub and jacuzzi tub both dirty and rusty
Armandina
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Shykevia
2025 年 7 月 27 日
喜歡:員工素質和住宿環境和硬體
The Hideaway was clean and there were many dinning options on the other properties it’s connected to. There were many things to do on the property everyday. The Hideaway is adults only but there’s not much to do or eat at the Hideawayy property, which makes you have to go to the other properties for dining or entertainment. The other properties are family properties so you will see and be around kids each day. If you’re looking for an all inclusive adult only resort well this is not the best option for you.
Shykevia
於 2025 年 7 月住了 3 晚
6/10 一般般
Tasha
家庭旅遊
2025 年 7 月 26 日
喜歡:整潔度和員工素質
Limited dining was an issue
Tasha
於 2025 年 7 月住了 5 晚
10/10 有夠讚
LaTracia
2025 年 7 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They could do better with dinner reservations availability