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普韋布洛燭木套房飯店 - IHG 旗下飯店的評分

2.5 out of 5
普韋布洛燭木套房飯店 - IHG 旗下飯店
4640 Dillon Drive, Pueblo, CO

評論

8.6

有夠讚

10 分，有夠讚；99 則評論中有 56 則" "
8 分，不錯哦；99 則評論中有 26 則" "
6 分，一般般；99 則評論中有 8 則" "
4 分，不太好；99 則評論中有 4 則" "
2 分，很糟糕；99 則評論中有 5 則" "

8.6/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.8/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Christina

喜歡：整潔度和住宿環境和硬體
The service was amazing! The accommodations were very nice. It was nice to have a kitchen,
於 2024 年 4 月住了 3 晚
MB 於 2024年4月8日回覆
Dear Christina,Thank you for staying with us. We appreciate your feedback and hope you come back to see again.

2/10 很糟糕

Aaron F

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Literally almost injured myself in the crazy slippery shower, drain didn't function correctly and fridge in the room made so much noise nobody could sleep.
於 2024 年 3 月住了 1 晚
MB 於 2024年3月26日回覆
Hello Aaron F.Firstly, I'd like to apologize for not meeting your expectations. This is not the kind of service we want to provide. I wish you had let us know while you were here so we could have discussed the issues right then and there. I can't fix it if I don't know about it. If you'd like to discuss this further, please call the hotel. I hope you will give us another chance in the future.

10/10 有夠讚

TRACY

情侶出遊
The front desk personnel was very helpful and friendly!
於 2024 年 1 月住了 1 晚
MB 於 2024年1月23日回覆
Dear Tracy,Thank you for the kind words about the staff. Please come back and visit with us again.

10/10 有夠讚

gabriel

於 2024 年 1 月住了 1 晚
MB 於 2024年1月21日回覆
Dear Gabriel,Thankyou for styaing with us. Please come back and see us again,

10/10 有夠讚

miguel Agustin

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great room, good for short stays, great for long stays
於 2024 年 1 月住了 1 晚
MB 於 2024年1月12日回覆
Dear miguel Agustin,Thank you for staying with us. Please come back and see us again.

6/10 一般般

Christina

家庭旅遊
於 2024 年 1 月住了 1 晚
MB 於 2024年1月8日回覆
Dear Christina,Thank you for staying with us. I hope you come back to see again.

10/10 有夠讚

Casey

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was nice clean and convenient
於 2023 年 11 月住了 1 晚
MB 於 2023年11月21日回覆
Dear Casey,Thank you for staying with us. Please come back and see us again.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
MB 於 2023年11月13日回覆
Dear Anonymous,Thank you for staying with us. Please come back and see us again whenever you're in the area.

10/10 有夠讚

nathan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
MB 於 2023年10月12日回覆
Dear Nathan,Thank you for staying with us. Please come back and see us again.

6/10 一般般

CHANALYN

家庭旅遊
I thought they should have a breakfast for the amount of money they charge.
於 2023 年 9 月住了 1 晚
MB 於 2023年9月25日回覆
Dear Chanalyn,I'm sorry you thought we served breakfast. We have full size kitchens in each room.

8/10 不錯哦

Charles

於 2023 年 9 月住了 7 晚
MB 於 2023年9月22日回覆
Dear Charles,Thank you for staying with us. Please come back and see us again soon.

6/10 一般般

juan

於 2023 年 9 月住了 1 晚
MB 於 2023年9月25日回覆
Dear Juan,Thank you for staying with us. Please come back and see us again soon.

10/10 有夠讚

Toni

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
MB 於 2023年9月1日回覆
Dear Toni,Thank you for staying with us. Please come back and see us again soon.

8/10 不錯哦

chris

商務旅客
喜歡：整潔度、員工素質和客房舒適度
August 2023 review
Very good location. Rooms have enough space. I have stayed several times and this time is the first time I noticed a lot of wear and minor damage on cabinetry. Not very attractive. Appliances were effective. Typically I had a cutting board but there was not one there this time. Overall a good stay but the interiors are definitely aging. Also, upper kitchen cabinets somewhat obstructed the operation of the sink faucets
於 2023 年 8 月住了 2 晚
MB 於 2023年8月28日回覆
Dear Chris,Thank you for your review. We will take a look at the cabinetry and have it fixed. Thank you for letting us know. Please come back and see us again.

10/10 有夠讚

eleanor

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
MB 於 2023年8月28日回覆
Dear Eleanor,Thank you for staying with us.

8/10 不錯哦

Rachel

於 2023 年 6 月住了 1 晚
MB 於 2023年7月4日回覆
Dear Rachel,Thank you for staying with us. Please come back and see us again.

8/10 不錯哦

Breean

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 2 晚
MB 於 2023年6月28日回覆
Dear Breean,Thank you for staying with us. Please come back and see us again whenever you're in the area.

8/10 不錯哦

Scott

於 2023 年 6 月住了 1 晚
MB 於 2023年6月20日回覆
Dear Scott,Thank you for staying with us. Please come back and see us again whenever you're in the area.

8/10 不錯哦

Lauren

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean and nice.
於 2023 年 5 月住了 1 晚
MB 於 2023年5月31日回覆
Dear Lauren,Thank you for staying with us. Please come back and see us again whenever you're in the area.

10/10 有夠讚

Tereso

商務旅客, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
MB 於 2023年5月31日回覆
Dear Tereso,Thank you for staying with us. Please come back and see us again whenever you're in the area.

10/10 有夠讚

Barbara

於 2023 年 5 月住了 1 晚
MB 於 2023年6月20日回覆
Dear Barbara,Thank you for staying with us. Please come back and see us again real soon.

8/10 不錯哦

robert

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
U
於 2023 年 2 月住了 1 晚
MB 於 2023年2月13日回覆
Dear, Robert,Thank you for staying with us. Please come back and see us again.

8/10 不錯哦

Ladoris

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
HOME AWAY FRO. HOME
Excellent! I will definitely return! Im just sorry i didnt go grocery shopping first!
於 2022 年 12 月住了 2 晚
MB 於 2023年1月6日回覆
Thank you for staying with us. We look forward to seeing you again.

8/10 不錯哦

Jeremy，Albuquerque

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We needed a hotel room quick that was handicap accessible and Candlewood is always a reliable to chain to have a room when you need it. We have used Candlewood for years and this was the first time in Pueblo Co that we stayed and it was great for an emergency stay.
於 2022 年 10 月住了 1 晚
MB 於 2022年10月24日回覆
Dear Jeremy,Thank you for staying with us. Please come back and see us again.

10/10 有夠讚

Darryl

喜歡：整潔度、員工素質和設施服務
Brian was amazing. If I owned a company I would want Brian running and teaching customer service. Brian was knowledgeable, friendly, so helpful. Best customer service I have ever had. Thanks
於 2022 年 9 月住了 1 晚
MB 於 2022年9月7日回覆
Dear Darryl,Thank you for staying with us. I agree Brian is a great asset to our organization. I will pass along the kind words and acknowledgement to Brian.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bedding
Best bed sheets and pillow covers! Very comfortable and mattress too.
於 2022 年 6 月住了 1 晚
MB 於 2022年6月13日回覆
Dear Anonymous, Thank you for staying with us. Please come back and see us again.

10/10 有夠讚

Mindy

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 4 月住了 2 晚
MB 於 2022年5月2日回覆
Dear Mindy, Thank you for staying with us. Please come back and see us again.

4/10 不太好

Jerry

商務旅客, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Shower gel dispenser in bathroom was broken. Their was a human hair in one of the dish bowls in the cupboard. The tv did not work.
於 2022 年 4 月住了 1 晚
MB 於 2022年4月18日回覆
Jerry, Thank you for your feedback. Did you let anyone know about your issues so we could have fixed them for you? I'll have housekeeping and maintenance check your issues.

8/10 不錯哦

Kathy

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean rooms, nice staff, no Breakfast, unsafe parking.
於 2022 年 3 月住了 1 晚
MB 於 2022年3月23日回覆
Dear Kathy, Thank you for staying with us.

10/10 有夠讚

Rufina

於 2022 年 3 月住了 1 晚

10/10 有夠讚

Dawn

情侶出遊, 寵物同遊
喜歡：員工素質、設施服務和住宿環境和硬體
The guy at the front desk late 3/18 was SO NICE. The hotel suite was clean and the amenities were great! I felt safe and accomodated.
於 2022 年 3 月住了 1 晚
MB 於 2022年3月23日回覆
Dear Dawn, thank you for staying with us. Please come back to see us again .

10/10 有夠讚

george，Santa Barbara

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 3 月住了 1 晚

8/10 不錯哦

Nanette

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Mixed
Stay was good but we were told by Hotels.com that pet fee was 25. The pet fee was represented to us as 75 at the desk at the hotel. Not happy about that!
於 2022 年 3 月住了 1 晚
MB 於 2022年3月9日回覆
Dear Mixed, thank you for staying with us. I apologize for the inconvenience you experienced with the pet fee. I will check the website to make sure the information they are giving is correct.

4/10 不太好

Daniel

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Very clean with appropriate amenities for a self sustaining stay. The staff seemed uninterested in providing service or helpful advise. Very disengaged. When asking for location of ice machines was told to turn on the ice machine in the regrigerator. Only other machine was on the first floor. I was on the 4th.
於 2022 年 2 月住了 1 晚
MB 於 2022年2月17日回覆
Dear Daniel, I want to apologize for the lackluster response to your question about the ice machines. I will speak with the front desk about being more accommodating and interactive when questions are being asked.

10/10 有夠讚

Joe，Arriba

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room. The host. Area, cleanliness. All was above expected..gr8 experience
於 2022 年 1 月住了 1 晚
MB 於 2022年1月25日回覆
Dear Joe, Thank you for staying with us. Please come back to see us again.

6/10 一般般

David

喜歡：整潔度、設施服務和住宿環境和硬體
於 2022 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Great place to stay…nice to have a kitchen area!
於 2021 年 12 月住了 1 晚
MB 於 2022年1月14日回覆
Thank you for staying with us. Please come back and see us again.

10/10 有夠讚

tariq

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean, updated and spacious rooms. The wall insulation is not the best so you can hear toilet flushing from the room above but over all a very comfortable stay.
於 2021 年 11 月住了 1 晚
MB 於 2021年11月23日回覆
Dear Tariq, Thank you for staying with us. Please come back and see again.

10/10 有夠讚

Richard，Rio Rancho

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 10 月住了 1 晚

2/10 很糟糕

Irvin

喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Front desk professionalism
於 2021 年 10 月住了 1 晚
MB 於 2021年10月11日回覆
Thank you for your comments

6/10 一般般

Kayleen

家庭旅遊
不喜歡：設施服務
It was a decent stay, but we will probably stay somewhere else next time.
於 2021 年 10 月住了 2 晚
MB 於 2021年10月5日回覆
Thank you for staying with us.

10/10 有夠讚

真實旅客

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質和住宿環境和硬體
It is in great shape, the staff was friendly, it is near food, liquor, and other shopping. It has a large, empty lot behind it where this pet friendly hotel sits. It is perfect for taking a walk in and unleashing your dog. North of the hotel is access to another large lot.
於 2021 年 5 月住了 6 晚
MB 於 2021年5月31日回覆
Thank you for staying with us. Please come and see us again whenever you're in the area.

10/10 有夠讚

Nancy

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Weekend inPueblo
The room was very spacious and clean. Especially liked that the restroom was not connected to the bedroom so that others did not disturb me during the night. Full kitchen was great too!
於 2021 年 5 月住了 2 晚
MB 於 2021年5月17日回覆
Thank you for staying with us. We're glad you enjoyed your stay. Please come back and see us again.

6/10 一般般

真實旅客

家庭旅遊
green wells
it was ok asked for room to get clean pass us right up no clean towels
於 2021 年 5 月住了 2 晚
MB 於 2021年5月17日回覆
I apologize for the inconvenience. This is not a normal practice. Did you call the front desk to request service? We service rooms every 7 days and the front desk has towels available. If you'd like to call me at the hotel we can certainly discuss.

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Service was excellent. Practiced safe COVID restrictions & even had everything prepackaged for less chance of cross contamination.
於 2021 年 4 月住了 1 晚
MB 於 2021年4月26日回覆
Thank you for staying with us. We hope to see you again soon

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff
於 2021 年 4 月住了 2 晚
MB 於 2021年4月26日回覆
Thank you staying with us. Please come and see us again soon

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
..........
於 2021 年 3 月住了 1 晚
MB 於 2021年3月31日回覆
Thank you. Please come back and see us again

10/10 有夠讚

Jeff

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good customer service at the from desk 👍
於 2021 年 3 月住了 2 晚
MB 於 2021年3月31日回覆
Thank you, We're glad you enjoyed your stay. Please come back and see us again

10/10 有夠讚

Kathy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Roomy
Comfortable bed. Spacious suite
於 2020 年 10 月住了 1 晚
Michele 於 2020年10月13日回覆
Kathy, Thank you for staying with us. We appreciate your kind words and feedback. Pease come see us again whenever your in the area.

6/10 一般般

Ed，Denver

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
I like the room layout. The beds are too soft for me, I ended up sleeping on a yoga mat on the floor. Many of the hotel staff wore their masks around their neck frequently - that was troubling. In the room, there was broken glass pieces from a broken brown beer bottle on the brown hardwood floor. It cut my wife's heel a bit. I requested cleanup - it was prompt. It also needed a vacuum and it was done as requested. But it indicates the cleanup of that room was less than adequate.
於 2020 年 9 月住了 2 晚
Michele 於 2020年10月7日回覆
Dear Valued Guest, I sincerely apologize for the bed and pillow issues experienced. We most certainly would have moved you if you wanted too. Also as far as the cleanliness of the room, that is a training issue and I will address it with the staff. If you'd like to call the hotel we can certainly discuss these issues further.