10/10 Excellent
Jorge
2026/1/12
Liked: Cleanliness, staff & service, amenities
Jorge
Stayed 5 nights in Jan 2026
Del Castillo Plaza Hotel Pucallpa
3.5 star property
Travelers rejuvenate with massages at this centrally located Pucallpa hotel, where the sun-kissed terrace provides a perfect retreat after shopping excursions.
Choose dates to view prices
Photo gallery for Del Castillo Plaza Hotel Pucallpa
Del Castillo Plaza Hotel, in the heart of Pucallpa, offers a continental breakfast, free roundtrip airport shuttle, a sunny terrace, and spa treatments including massages. Perfect for unwinding after exploring nearby shops and adventures.
Reviews
8.88.8 out of 10
Excellent
Popular amenities
- Breakfast included
- Spa
- Free airport shuttle
- Parking included
- Free WiFi
- Restaurant
Room options
Available filters for rooms
Showing 5 of 5 rooms
View all photos for Panoramic Room, 1 Queen Bed, Balcony, Park View
Panoramic Room, 1 Queen Bed, Balcony, Park View
9.09.0 out of 10
Wonderful
2 reviews
(2 reviews)
Highlights
Balcony or patio
Soundproofed
Air conditioning
LED TV
Pillow menu
Ceiling fan
Premium bedding
Blackout drapes/curtains
- Park view
- 377 sq ft
- Sleeps 2
- 1 Queen Bed
View all photos for Executive Single Room, 1 Double Bed, City View
Executive Single Room, 1 Double Bed, City View
Highlights
Soundproofed
Air conditioning
LED TV
Pillow menu
Ceiling fan
Premium bedding
Blackout drapes/curtains
Pillowtop bed
- City view
- 269 sq ft
- Sleeps 1
- 1 Double Bed
View all photos for Business Double Room, 2 Double Beds, City View
Business Double Room, 2 Double Beds, City View
Highlights
Soundproofed
Air conditioning
LED TV
Pillow menu
Ceiling fan
Premium bedding
Blackout drapes/curtains
Pillowtop bed
- City view
- 484 sq ft
- Sleeps 2
- 2 Double Beds
View all photos for Comfort Triple Room, Mixed Dorm
Comfort Triple Room, Mixed Dorm
Highlights
Soundproofed
Air conditioning
LED TV
Pillow menu
Ceiling fan
Premium bedding
Blackout drapes/curtains
Pillowtop bed
- 700 sq ft
- Sleeps 3
- 3 Double Beds
View all photos for Junior Suite, 1 Queen Bed, Park View
Junior Suite, 1 Queen Bed, Park View
Highlights
Balcony
Soundproofed
Air conditioning
LED TV
Pillow menu
Ceiling fan
Pillowtop bed
Premium bedding
- Park view
- 431 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
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About the neighborhood
Located in Callería, Del Castillo Plaza Hotel Pucallpa is connected to a shopping center. Travelers eager for a bit of culture can stop by Museo Agustin Rivas, while those wishing to experience the area's natural beauty can explore Parque Natural de Pucallpa and Plaza del Reloj. Take an opportunity to explore the area for water adventures such as fishing. Visit our Pucallpa travel guide
Jr. Independencia 550, Pucallpa, Frente a la Catedral, Plaza de Armas, Callería, Ucayali, 25001
What's nearby
- Catedral de Pucallpa2 min walk - 0.2 km
- Museo Agustin Rivas5 min walk - 0.5 km
- Plaza del Reloj9 min walk - 0.8 km
- Amazonian Hospital17 min drive - 7.2 km
- Plaza de Armas17 min drive - 7.6 km
Getting around
- D. Abensur Rengifo Intl. Airport (PCL)15 min drive
Restaurants
- El Braserito3 min walk
- La Plaza - Bar & Grill6 min walk
- El Dragón de Oro7 min walk
- El Portal Chiken1 min walk
- Páprika6 min walk
About this property
Del Castillo Plaza Hotel Pucallpa
Hotel connected to a shopping center
At Del Castillo Plaza Hotel Pucallpa, you can look forward to free continental breakfast, a free roundtrip airport shuttle, and a free grocery shopping service. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a free daily manager's reception and a terrace.
You'll also find perks like:
- Free self parking and valet parking
- An area shuttle, express check-out, and express check-in
- A computer station, a water dispenser, and tour/ticket assistance
Room features
All guestrooms at Del Castillo Plaza Hotel Pucallpa have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like first-run movies and pillow menus.
Extra amenities include:
- Pillowtop mattresses and rollaway/extra beds (surcharge)
- Tubs or showers, free toiletries, and hair dryers
- 32-inch LED TVs with Netflix, streaming services, and premium channels
- Wardrobes/closets, first-run movies, and ceiling fans
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour free roundtrip airport shuttle at scheduled times and on request
- Area shuttle (surcharge)
- Free secured, uncovered self parking on site
- Free secured, uncovered valet parking on site
- Wheelchair-accessible parking available
Food and drink
- Free continental breakfast available daily 7:00 AM to 9:00 AM
- A bar/lounge
- A coffee shop/cafe
- A restaurant
- Coffee and tea in common areas
- Free daily manager's reception
- Snack bar/deli
Things to do
- TV in common areas
Family friendly
- Laundry facilities
- Rollaway/extra bed (surcharge)
- Snack bar/deli
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Free newspapers in lobby
- Guidebooks
- Laundry facilities
- Luggage storage
- Safe at front desk
- Vending machine
- Water dispenser
Guest services
- Concierge services
- Dry cleaning/laundry service
- Free grocery shopping service
- Housekeeping (daily)
- Multilingual staff
- Proposal/romance packages
- Tour and ticket assistance
Business services
- 24-hour business center
- Computer station
- Conference center (484 square feet of space)
- Meeting room
Outdoors
- Garden
- In a provincial park
- On the boardwalk/promenade
- Terrace
Spa
- Couples treatment rooms
- In-room massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathtub
- Elevator
- Handrails in stairways
- Low-height bed
- Low-height counter and sink
- Low-height desk
- Low-height door lock
- Stair-free path to entrance
- Valet for wheelchair-equipped vehicles
- Well-lit path to entrance
- Wheelchair accessibility
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-width doorways
- Wheelchairs on site
More
- 1 building
- 3 floors
- Art Deco architecture
- Banquet hall
- Smoking not allowed
Room amenities
Bedroom
- Blackout drapes
- Pillow menu
- Pillowtop mattress
- Premium bedding
- Rollaway/extra bed (surcharge)
Bathroom
- Bathtub or shower
- Free toiletries
- Hair dryer
- Shampoo
- Soap
- Toilet paper
- Towels provided
Entertainment
- 32-inch LED TV with premium cable channels
- First-run movies
- Netflix
- Streaming services
Food and drink
- 24-hour room service
- Champagne service
- Minibar
- Restaurant dining guides
More
- Air conditioning
- Ceiling fan
- Desk
- Free daily newspapers
- Phone
- Safe
- Soundproofed rooms
Policies
Check-in
Check-in time starts at 1:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Service fee: 10 percent
- You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.
We have included all charges provided to us by the property.
Optional extras
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 15.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 20393735059
We should mention
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Castillo Plaza Hotel Pucallpa
Castillo Plaza Hotel
Castillo Plaza Pucallpa
Del Castillo Plaza Pucallpa
Del Castillo Plaza Hotel Pucallpa Hotel
Del Castillo Plaza Hotel Pucallpa Callería
Del Castillo Plaza Hotel Pucallpa Hotel Callería
Frequently asked questions
Is Del Castillo Plaza Hotel Pucallpa pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking and valet parking are free at this property.
What time is check-in at Del Castillo Plaza Hotel Pucallpa?
Check-in begins at 1:00 PM. A fee applies for early check-in (subject to availability).
What time is check-out at Del Castillo Plaza Hotel Pucallpa?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Del Castillo Plaza Hotel Pucallpa provide a shuttle to the airport?
Yes, there's a free airport shuttle that runs on request.
Where is Del Castillo Plaza Hotel Pucallpa located?
Located in the heart of Callería, this hotel is within a 10-minute walk of Catedral de Pucallpa, Museo Agustin Rivas, and Plaza del Reloj. Parque Natural de Pucallpa is 2.5 mi (4.1 km) away.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Del Castillo Plaza Hotel Pucallpa Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
10
Location
9.0
Staff & service
8.4
Property conditions & facilities
Rating 10 - Excellent. 11 out of 20 reviews
10 - Excellent
11
Rating 8 - Good. 7 out of 20 reviews
8 - Good
7
Rating 6 - Okay. 1 out of 20 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 20 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 20 reviews
2 - Terrible
1
Reviews
10/10 Excellent
Andrew
2025/2/9
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Pucallpa. Staff is friendly, place was clean.
Andrew
Stayed 1 night in Feb 2025
10/10 Excellent
Shinobu
2024/1/14
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and staff are very nice!
Shinobu
Stayed 2 nights in Jan 2024
8/10 Good
Curda
2024/2/3
Liked: Cleanliness, staff & service
Decent room, but horrible beds! Staff was pleasant.
I wouldn't stay for more than a couple nights - beds killed our backs.
Curda
Stayed 2 nights in Jan 2024
6/10 Okay
Marco
2024/7/7
Disliked: Cleanliness, amenities, property conditions & facilities
For the price it wasn’t bad. Rooms not terribly clean and the property wasn’t in the best condition but it was comfortable when the AC ran for a few hours in the room.
Marco
Stayed 1 night in Jun 2024
8/10 Good
Thomas
2025/8/29
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, although the structure is showing its age.
Thomas
Stayed 1 night in Aug 2025
10/10 Excellent
Claudia Evelyn
2025/10/4
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for what we needed
Claudia Evelyn
Stayed 1 night in Oct 2025
10/10 Excellent
Gregg
2022/4/2
Liked: Cleanliness, property conditions & facilities, room comfort
A great stay
Been here several times before, always a good stay. This trip I had a bacterial infection from being in the jungle earlier which required medical attention and special accommodations from the hotel. They were exceptionally gracious and helpful. Always great staff here
Gregg
Stayed 2 nights in Mar 2022
10/10 Excellent
Marita
2021/12/15
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recomendado
Personal muy amable, hotel bien ubicado a un paso de todo. Habitación confortable. Recomendado
Marita
Stayed 1 night in Dec 2021
8/10 Good
Verified traveler
2021/8/3
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza
Verified traveler
Stayed 1 night in Aug 2021
10/10 Excellent
Verified traveler
2021/2/21
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so kind / helpful and rooms clean. I stay here every time I come through pulculpa. Thank you
Verified traveler
Stayed 2 nights in Feb 2021
8/10 Good
KATHERINE
2019/12/2
Liked: Cleanliness, property conditions & facilities
Se ajusta al precio la calidad del servicio
Bien
KATHERINE
Stayed 5 nights in Nov 2019
10/10 Excellent
Brett
2025/1/26
Brett
Stayed 1 night in Jan 2025
8/10 Good
Luis
2024/10/2
Luis
Stayed 2 nights in Sep 2024
10/10 Excellent
Pilar
2023/11/23
Pilar
Stayed 1 night in Nov 2023
8/10 Good
Pilar
2023/11/18
Pilar
Stayed 1 night in Nov 2023
10/10 Excellent
Kathleen
2023/7/23
Kathleen
Stayed 2 nights in Jul 2023
2/10 Terrible
Andreu Renato
2022/2/8
Andreu Renato
Stayed 1 night in Feb 2022
8/10 Good
Rodrigo
2021/8/31
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Falta de ascensor, me perjudicó.
Rodrigo
Stayed 3 nights in Aug 2021
10/10 Excellent
Fhady
2021/8/14
Fhady
Stayed 1 night in Aug 2021