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萬豪斯普林希爾匹茲堡普羅沃套房飯店的評分

3 out of 5
萬豪斯普林希爾匹茲堡普羅沃套房飯店
1580 N Freedom Blvd, Provo, UT

評論

8.8

有夠讚

10 分，有夠讚；702 則評論中有 403 則" "
8 分，不錯哦；702 則評論中有 189 則" "
6 分，一般般；702 則評論中有 76 則" "
4 分，不太好；702 則評論中有 27 則" "
2 分，很糟糕；702 則評論中有 7 則" "

9.0/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

John

商務旅客
Great property
於 2024 年 5 月住了 1 晚
Keely, GM 於 2024年5月17日回覆
Thank you for leaving us your feedback! We are so glad to hear you enjoyed our hotel. We hope you will consider us again the next time you visit the area!

10/10 有夠讚

Frederick

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Enjoyed the experience
於 2024 年 5 月住了 2 晚
Keely, GM 於 2024年5月17日回覆
Thank you for leaving us a review! We are thrilled that you enjoyed your time here. Hopefully we will see you again!

8/10 不錯哦

Brian

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Keely, GM 於 2024年4月26日回覆
Thank you for taking the time to leave us a review! We appreciate your feedback.

10/10 有夠讚

Garrett

親子旅遊
喜歡：設施服務
Room was clean & spacious. Breakfast options were good! Convenient location!
於 2024 年 4 月住了 4 晚
Keely, GM 於 2024年4月19日回覆
Thank you so much for your review! We hope you will stay with us again!

6/10 一般般

Kristin

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
There was black mould in the bathroom, and everything else was mediocre.
於 2024 年 4 月住了 1 晚
Keely, GM 於 2024年4月19日回覆
We are so sorry for the experience you encountered. The situation has been taken care of and will not be a problem in the future. Thank you again for taking the time to leave us your feedback.

10/10 有夠讚

Renee

喜歡：整潔度、員工素質和住宿環境和硬體
The room way wonderful!
於 2024 年 3 月住了 1 晚
Keely, GM 於 2024年4月19日回覆
Thank you so much for your kind words! We hope to see you again next time you visit the area!

10/10 有夠讚

Scott

於 2024 年 3 月住了 1 晚
Keely, GM 於 2024年4月19日回覆
Thank you for your review! We hope to see you again!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Keely, GM 於 2024年1月16日回覆
Thank you for leaving us a review! Come stay with us again!

10/10 有夠讚

Eric

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Keely, GM 於 2024年1月16日回覆
Thank you for leaving us your feedback! We hope to see you again!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Keely, GM 於 2024年1月4日回覆
Thank you for leaving us a review! We hope to see you again!

10/10 有夠讚

Josephine

於 2023 年 12 月住了 1 晚

6/10 一般般

LAWRENCE

情侶出遊
喜歡：整潔度、員工素質和設施服務
Stayed one night. Check in was easy and quick. Room was clean and comfortable except for a few major problems - the bathroom sink took forever to drain and you had to flush the toilet at least 3 x's before anything happen. Left early the next day and was going to let the front desk know about these problems but there was no one there!
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Oleksii

喜歡：整潔度、員工素質和住宿環境和硬體
!
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Luis

於 2023 年 10 月住了 2 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Breakfast is actually good here
I’ve stayed at this hotel multiple times for a business conference and enjoy my stay each time. Clean hotel with a good breakfast. Staff is friendly and helpful.
於 2023 年 10 月住了 4 晚

2/10 很糟糕

Zenas Andrew

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Sad managerial training of support staff
The front desk staff are poorly trained and cannot help guests beyond simple requests.
於 2023 年 9 月住了 1 晚
GM 於 2023年10月5日回覆
Good afternoon Sir,Our staff are not trained to handle credit card inquiries so that we are able to limit any possible fraud or theft of our guests' card information. In regards to your reservation, everything was posted as per your booking. You did not prepay this reservation with Expedia, but rather booked a Pay At The Hotel reservation. We charged the same card you booked with. We are sorry your experience was poor. There are other hotels in the Provo area you may choose from the next time you wish to visit.

10/10 有夠讚

Korinn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean and well kept
The hotel was very clean and the staff was very friendly. Nice free breakfast just wish the mattresses were a little more comfortable. Other than that they stay was great!
於 2023 年 9 月住了 2 晚
Keely, GM 於 2023年10月5日回覆
Thank you for leaving us a wonderful review! We appreciate your comments and will take a look at our mattresses to see if they are needing replaced. We hope to see you again!

10/10 有夠讚

Sylvia

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 9 月住了 1 晚
Keely, GM 於 2023年9月8日回覆
Thank you for leaving us a great review! Come back and stay with us again!

10/10 有夠讚

DeadHead

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Keely, GM 於 2023年9月8日回覆
Thank you for such a great review! Please come back again soon!

10/10 有夠讚

miguel

於 2023 年 8 月住了 1 晚
Keely, GM 於 2023年9月8日回覆
Thank you for leaving us a wonderful rating! We hope to see you again!

10/10 有夠讚

Colleen

於 2023 年 8 月住了 1 晚
Keely, GM 於 2023年9月8日回覆
Thank you for taking the time to leave us a score! We appreciate it, and hope to see you again!

10/10 有夠讚

Karen

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful and super clean property. Greeted with professionalism and courtesy at front desk.
於 2023 年 8 月住了 1 晚
Keely, GM 於 2023年9月8日回覆
Thank you for taking the time to tell us about your experience with our property and the associates you encountered. We will celebrate your kind words! Please come stay with us again!

6/10 一般般

Justyne

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property was great and staff was friendly. However Expedia failed to notify them that I have a service dog even though they told me they did. The person who checked me in was not really happy about it but they had no choice because she is a service animal.
於 2023 年 7 月住了 1 晚
Keely, GM 於 2023年7月26日回覆
Thank you for taking the time to leave us a review. We appreciate your feedback!

4/10 不太好

Tera

於 2023 年 7 月住了 1 晚
Keely, GM 於 2023年8月11日回覆
Thank you for taking the time to leave us a review. We are very sorry we fell short on providing you a fantastic stay. We hope you will give us another try next time you're in the area.

10/10 有夠讚

KHANH

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Keely, GM 於 2023年7月31日回覆
Thank you for leaving us a great review! We hope to see you again next time!

6/10 一般般

Merle

喜歡：員工素質
Property needs remodeling
於 2023 年 7 月住了 2 晚
Keely, GM 於 2023年7月26日回覆
Thank you for taking the time to leave us your feedback. We appreciate your comments.

6/10 一般般

Heather

情侶出遊
喜歡：員工素質
Location was great for what we needed but the entire hotel was loud and the lobby floor had chocolate milk and pool water everywhere. The room was very expensive for the quality.
於 2023 年 7 月住了 1 晚
Keely, GM 於 2023年7月26日回覆
Thank you for taking the time to leave us your feedback regarding your stay. We appreciate your comments.

8/10 不錯哦

SHAWN

於 2023 年 7 月住了 1 晚
Keely, GM 於 2023年7月31日回覆
Thank you for leaving us a review!

10/10 有夠讚

MELISSA，BIG SPRING

喜歡：整潔度、員工素質和住宿環境和硬體
Very friendly and helpful staff at check-in!
於 2023 年 6 月住了 1 晚
Keely, GM 於 2023年7月31日回覆
Thank you for leaving us a review and telling us about your experience with our staff! We hope to see you again the next time you're in Provo!

8/10 不錯哦

Jennifer

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Unfortunately I had a room right by the trash cans so it was loud on trash day in the early AM but other days it was loud due to staff dumping trash into large outdoor bin. I appreciated the air conditioning but the unit was so loud that we had to shut it off at night.
於 2023 年 6 月住了 4 晚
Keely, GM 於 2023年8月11日回覆
Thank you for taking the time to share your feedback with us. We are so sorry your sleep was disturbed by the garbage truck. We appreciate your business and hope you will give us another try!

8/10 不錯哦

Jeremy

於 2023 年 6 月住了 1 晚
Keely, GM 於 2023年8月11日回覆
Thank you for leaving us a great review! We hope to see you again!

10/10 有夠讚

Jennefer

於 2023 年 6 月住了 2 晚
Keely, GM 於 2023年8月11日回覆
Thank you for leaving us a review! We appreciate your comments!

6/10 一般般

Ming

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I like the cleaness and the service of this location. But the building is old and insulation is bad, very noisiy.
於 2023 年 5 月住了 1 晚
Keely, GM 於 2023年8月11日回覆
Thank you for leaving us a review. We are happy to hear the your room was clean and the service you received was satisfactory. We apologize for the noise between rooms. We do hope you will stay with us again.

10/10 有夠讚

Ada

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Love the “extra” sitting area and split bathroom.
於 2023 年 5 月住了 1 晚
Keely, GM 於 2023年8月11日回覆
Thank you for leaving us your feedback! We are happy to hear you enjoyed your room! Please stay with us again!

10/10 有夠讚

Janet

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Friendly staff. Very clean. Good breakfast
於 2023 年 5 月住了 1 晚
Keely, GM 於 2023年8月11日回覆
Thank you for leaving us such great feedback! We are very happy to hear your enjoyed your room, the breakfast and your interactions with the staff. We hope you will stay with us again!

10/10 有夠讚

Richard

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
the breakfast could have been better. it was too foofoo.
於 2023 年 5 月住了 2 晚
Keely, GM 於 2023年8月11日回覆
Thank you for leaving us with your feedback! We appreciate your comments and will see what we can do to make our breakfast better!

10/10 有夠讚

Deborah，Worton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient for my needs…as I was picking up a puppy from a breeder who lived close by. Dennys restaurant was within walking distance and I had a very good meal there. I was there for just one night….room was clean…liked the fact that the toilet room had a sink and the shower room had one as well….shower had plenty of hot water, bed was comfortable…when traveling I will indeed consider Springhill Suites as an accommodation again!
於 2023 年 4 月住了 1 晚

10/10 有夠讚

Vicki

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a very clean and quiet room. Breakfast sandwiches were delicious.
於 2023 年 4 月住了 1 晚

4/10 不太好

ENRIQUE，SACHSE

喜歡：設施服務和住宿環境和硬體
不喜歡：員工素質

6/10 一般般

Adrian

喜歡：員工素質和客房舒適度
Das Hotel hat die besten Jahre hinter sich...
Wir waren etwas enttäuscht vom Hotel. Den Preis welchen wir bezahlt haben wares definitiv nicht wert. Das Hotel hat die besten Jahre hinter sich. Das Bett war durchgelegen, die Möbel hatten überall "Ecken" ab und ein überlackiertes Waschbecken habe ich auch noch nie gesehen. Die Schiebetüre der Toilette konnte nur mit viel Kraftaufwand bewegt werden. Beim Verdunkelungsrollo viel irgend was von der Führungschiene ab. Das Zimmer war nicht so sauber wie man es sich wünscht. Wir würden es nicht nocheinmal buchen.
於 2023 年 4 月住了 1 晚
Keely GM 於 2023年4月7日回覆
Thank you for taking the time to leave us a review. We appreciate your feedback!

6/10 一般般

John，Helena

家庭旅遊
喜歡：整潔度和員工素質
Good location. Did not like the layout of the room.
於 2023 年 3 月住了 1 晚
Keely GM 於 2023年4月7日回覆
Thank you for leaving us a review of your stay! We appreciate your comments.

10/10 有夠讚

Sharon

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great room good breakfast very pleasant spot
於 2023 年 3 月住了 1 晚
Keely GM 於 2023年4月7日回覆
Thank you for leaving us a great review! We appreciate your feedback!

10/10 有夠讚

Shaylee

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing
於 2023 年 3 月住了 1 晚
Keely GM 於 2023年4月7日回覆
Thank you for leaving us a review! We are thrilled to receive your feedback!

10/10 有夠讚

James

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
Keely GM 於 2023年4月7日回覆
Thank you for leaving us your feedback!

10/10 有夠讚

Tiffanie

商務旅客, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Love it!!!
於 2023 年 3 月住了 1 晚
Keely GM 於 2023年4月7日回覆
Thank you for leaving us your feedback! We are happy to receive such great comments!

10/10 有夠讚

Cassidy

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The Woman at the front desk was very welcoming and helpful. The hotel itself is very clean and comfortable. Great location to many restaurants and also BYU.
於 2023 年 3 月住了 1 晚
Keely GM 於 2023年4月7日回覆
Thank you for leaving your feedback! We are happy to hear your staff interaction was welcoming and your experience was comfortable! We hope to see you again!

8/10 不錯哦

Julie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 3 月住了 3 晚
Keely GM 於 2023年4月7日回覆
Thank you for leaving us your feedback! We appreciate your review!

10/10 有夠讚

John M

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚
Keely, GM 於 2023年3月13日回覆
Thank you for taking the time to leave us a review! We hope to see you again next time!

8/10 不錯哦

Danielle

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay
The room was great. We loved the space and the layout. The split shower room and toilet room was interesting, but it actually works really well. The beds could have been more comfortable. The shower was hard to figure out at first, but we got it after playing with the faucet. I liked the sofa bed! Instead of a “traditional” sofa bed, it had a trundle bed underneath that pulled out. The hot breakfast was nice and the staff was so friendly and helpful! We needed some food before breakfast actually opened one morning and the night manager got us a bunch of stuff to take with us. The location was perfect for our convention at the Utah Valley Convention Center. It was right down the street and there are a bunch of Dinning options one street away.
於 2023 年 2 月住了 3 晚
Keely, GM 於 2023年3月13日回覆
Thank you so much for sharing your stay experience with us. We appreciate our guests' comments and hope to see you again on your next visit to Provo!