普羅維登斯湖Spa 飯店，旅行前必看！

「Nice experience and good staff 」

「住宿环境一切都很好，唯一不满意的是，我居住了四天，可是没有获得客房服务，我打电话给前台说明了需要客房服务，可是还是没有获得、所以我住了四天，没有获得更换房间里的毛巾以及一些洗簌用品」

「Beautiful decoration 」

「Excellent views and locations 」

「Loved it! 」

「First of all I booked this hotel in Sept for a stay in Dec and it was 10 of us that were supposed to stay… I called and called to make sure everything was good with the reservation and No one answers, I finally get down to the morning of my stay bcus I hadn’t received any instructions on how to enter the property and called some more no answer so I reach out to hotels. com to let them know and they said they would call then all of a sudden I receive a text message that says I’m sorry I missed...

「Home was listed as available on Expedia booked around 8 am never got check in instructions figured since 3PM was check in time I would get a email with details then…….. NOPE considering I live 3 hours away I called the property to find out this home was available never got a phone call a email or anything I’m sure the property was notified of the booking hours prior just like hotels get the booking almost immediately but still never got any communication spent 4 Hours on the phone with Expedia...