The elevator is broken and the lights in the stairwell are out. Fine if the elevator is broken, but a dark stairwell? Also, I thought it was really weird that housekeeping would not speak to me at all. I had asked for some extra cloths and they waved (literally) me off and told me I had to go to the front desk. When I said something to the front desk about it, they said it was because the housekeeping staff doesn’t speak English. Mind you, there was one French speaking housekeeper there during my stay. She was the only one who spoke to me. Not to mention, I speak both Spanish and French. So if it was a language barrier, just like Anna told me she speaks French, the other women, and even the housekeeping manager could’ve done the same thing.