外觀

佩斯塔納熱帶飯店 - 海洋城市飯店的評分

4 out of 5
佩斯塔納熱帶飯店 - 海洋城市飯店
Prainha, Cidade Da Praia, Praia, Santiago

評論

8.4

非常好

10 分,有夠讚;213 則評論中有 90 則" "
8 分,不錯哦;213 則評論中有 90 則" "
6 分,一般般;213 則評論中有 23 則" "
4 分,不太好;213 則評論中有 5 則" "
2 分,很糟糕;213 則評論中有 5 則" "

8.8/10

整潔度

8.6/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Audilia

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was my second time staying at the hotel. We were to stay 3 nights, however our flight from S. Filipe was cancelled therefore we missed or first night, we requested a refund of the first night since flight cancellation was no fault of ours, however it wasn’t honored, was disappointed with that, however, the stay was nice, staff were friendly and eager to help out. Breakfast buffet was exceptional. Lunch was superb.
於 2024 年 5 月住了 3 晚
Miguel Medeiros - Hotel Manager 於 2024年5月23日回覆
Dear Mrs. Audilia, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, Miguel MedeirosHotel Manager

4/10 不太好

Stefan,Eggenstein

情侶出遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Hotel ist stark renovierungsbedürfig, Zimmer hat nach Rauch gerochen, Ersatzzimmer war ohne Safe. Poolhandtücher waren auf zweimalige Nachfrage in der Wäsche. Hotel ist maximal 2-3 Sterne wert
於 2024 年 5 月住了 1 晚
Miguel Medeiros - Hotel Manager 於 2024年5月8日回覆
Dear Mr. Stefan, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager

6/10 一般般

Theodorus

Voor kaap verdiese standaarden een redelijk goed hotel.
於 2024 年 4 月住了 2 晚
Miguel Medeiros - Hotel Manager 於 2024年5月7日回覆
Dear Mr. Theodorus, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your comments about our hotel. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager

8/10 不錯哦

Jimmy

喜歡:整潔度和員工素質
Good location and comfortable bedding.
於 2024 年 4 月住了 4 晚
Miguel Medeiros - Hotel Manager 於 2024年5月7日回覆
Dear Mr. Jimmy, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location and room. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager

10/10 有夠讚

Cesarino

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel friendly staff - room maintenance can be better but overall great stay Loved the breakfast
於 2024 年 4 月住了 1 晚
Miguel Medeiros - Hotel Manager 於 2024年5月7日回覆
Dear Mr. Cesarino, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We are delighted to read your comments about our service and team! We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager

10/10 有夠讚

Uyen

於 2024 年 2 月住了 1 晚
Miguel Medeiros - Hotel Manager 於 2024年5月7日回覆
Dear Uyen, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager

6/10 一般般

antoine

不喜歡:客房舒適度
Passable
於 2024 年 1 月住了 2 晚
Miguel Medeiros - Hotel Manager 於 2024年5月8日回覆
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager

8/10 不錯哦

Hans Peter

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Taxi waren immer verfügbar. Essen und Trinken an der Bar waren stets möglich. Lärm von Kindern und extrem lautes Lachen von Erwachsenen waren störend.
於 2023 年 12 月住了 10 晚
Érico Teixeira 於 2024年1月13日回覆
Sehr geehrte/-r Herr Hans Peter,Im Namen unseres gesamten Teams von Pestana Trópico möchten wir uns bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Ihre Meinung ist entscheidend für uns, um uns kontinuierlich zu verbessern, um die Bedürfnisse, Vorlieben und Erwartungen unserer Gäste zu erfüllen.Es freut uns zu hören, dass Sie Ihren Aufenthalt im Pestana Trópico insgesamt genossen haben. Gleichzeitig möchten wir uns entschuldigen, dass wir in einigen Fällen Ihre Erwartungen nicht vollständig erfüllen konnten und möchten deshalb auch für die entstandenen Unannehmlichkeiten um Verzeihung bitten. Wir haben Ihre Anmerkung mit unserem Team geteilt, um sicherzustellen, dass solche Sitautionen künftig vermieden werden.Wir wünschen Ihnen alles Gute und würden uns freuen, wenn Sie unser Pestana Trópico dennoch bei der Planung Ihrer nächsten Reise wieder berücksichtigen würden, um Sie von unserem eigentlichen Standard zu überzeugen.Herzliche Grüße,Das Team von Pestana Trópico

10/10 有夠讚

dimitri

於 2023 年 11 月住了 7 晚
Érico Teixeira 於 2024年1月13日回覆
Sehr geehrter Herr Dimitri, im Namen unseres gesamten Teams des Pestana Trópico danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Trópico begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Trópico

10/10 有夠讚

Brigitte

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Suite très bien et confortable, très spacieuse. Buffet copieux pour le petit-déjeuner. Personnel souriant et attentionnés. La piscine est grande mais la majorité de la surface à profondeur de un mètre et moins seulement, ce qui est très décevant. À environ 20 minutes de l'aéroport ou du port pour le ferry vers Sao Filipe.
於 2023 年 12 月住了 2 晚
Érico Teixeira 於 2024年1月13日回覆
Chère Madame Brigitte, Au nom de toute notre équipe du Pestana Trópico, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Trópico.Cordialement, L’équipe de Pestana Trópico

10/10 有夠讚

Ola

於 2023 年 12 月住了 3 晚
Érico Teixeira 於 2024年1月13日回覆
Dear Mrs. Ola, We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Trópico

6/10 一般般

Rodrigo

喜歡:整潔度和住宿環境和硬體
Miguel Medeiros - Hotel Manager 於 2024年5月8日回覆
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel Medeiros Hotel Manager

8/10 不錯哦

tracy

喜歡:員工素質
不喜歡:整潔度
Cleanliness of the room was the only fault. Otherwise the hotel staff were super friendly and helpful. Restaurant food was very very good. Breakfast buffet very good too
於 2023 年 11 月住了 2 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Tracy, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologise for not meeting your expectations with your accommodation. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Trópico.Kind regards, Érico Teixeira

10/10 有夠讚

Daniel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was incredible. Becky, Carlos, Silvana, Mr. Lopes our housekeeper Maria and the entire staff made the trip. They took care of everything we needed. This is the only place to stay in Praia.
於 2023 年 11 月住了 2 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mr. Daniel, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

4/10 不太好

Marco

團體旅遊
不喜歡:設施服務和住宿環境和硬體
Insgesamt nicht gerade einladend. Das Personal ist mal mehr, mal weniger gewillt einem wirklich glaubhaft zu helfen. Das Personal an der Bar hat so ziemlich nie wirklich Bock zu arbeiten. Die Zimmer sind okay, aber das Bad muss dringend erneuert werden. Auch wenn es Kap Verde ist, für 4 Sterne darf man mehr erwarten. Schade.
Érico Teixeira 於 2023年11月11日回覆
Sehr geehrter Herr Marco Wir möchten Ihnen dafür danken, dass Sie diese Informationen mit uns geteilt haben, da wir uns nur dank des wertvollen Feedbacks unserer Gäste verbessern können.Es tut uns leid, dass unser Team Ihre Erwartungen nicht erfüllt hat.Es wurde mit dem Team geteilt und wir arbeiten gemeinsam daran, unseren Service und Support zu verbessern.Wir hoffen jedoch, dass Ihre Erfahrung positiv war. Vielen Dank für Ihren Aufenthalt bei uns! Wir hoffen sehr, dass Sie uns erneut die Gelegenheit geben, Ihr Vertrauen in den Service unseres Teams und Ihren Eindruck vom Hotel zurückzugewinnen.Aufrichtig,Érico TeixeiraHotel Manager Assistant

10/10 有夠讚

ROGER

喜歡:整潔度、員工素質和住宿環境和硬體
Always very helpful staff, the best hotel to stay at in Praia.
於 2023 年 11 月住了 1 晚
Érico Teixeira 於 2023年11月11日回覆
Dear Mr. Roger, On behalf of the entire team at Pestana Trópico, I would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Erico and Team

2/10 很糟糕

Bridget,Ibadan

於 2023 年 10 月住了 1 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Guest, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Trópico for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Érico Teixeira

8/10 不錯哦

Christoph

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Schöne und gepflegte Unterkunft
於 2023 年 10 月住了 2 晚
Érico Teixeira 於 2023年10月31日回覆
Sehr geehrter Herr Christoph, Wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Trópico erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Trópico für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Érico und das Team des Pestana Trópico

6/10 一般般

Aichetou,Harper Woods

Noise
於 2023 年 9 月住了 2 晚
Érico Teixeira 於 2023年9月25日回覆
Dear Aichetou, We would like to thank you for taking the time to share your opinion on your experience at Pestana Trópico. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service quality. We are sincerely sorry for any inconvenience caused during your stay. We have shared your comments with our Team, and we are taking the necessary measures to improve our services.Once again, we thank you for staying at Pestana Trópico, and we look forward to welcoming you back soon.Kind regards, Érico and Pestana Trópico Team

8/10 不錯哦

Sune

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 9 月住了 1 晚
Érico Teixeira 於 2023年9月25日回覆
Dear Sune,We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Erico and Pestana Trópico Team

10/10 有夠讚

Osvaldo

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 5 晚
Érico Teixeira 於 2023年9月23日回覆
Dear Mr. Osvaldo,I would like to thank you for your review! It was truly a pleasure to welcome you at the Pestana Trópico hotel. Looking forward to welcome you in future!Best regards,

8/10 不錯哦

Tarik

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
It is the best hotel in praia. It just not a reel 4 stars. a bit old. the room is not made sometimes. The breakfast buffet is ok ... nothing fancy
於 2023 年 8 月住了 4 晚
Érico Teixeira 於 2023年9月23日回覆
Dear Tarik, On behalf of our entire Team at Pestana Trópico, I would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you and we look forward to welcoming you again at Pestana Trópico.Best regards,

8/10 不錯哦

Joseph

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 3 晚
Erico Teixeira 於 2023年9月23日回覆
Dear Mr. Joseph, We were happy to know that your recent stay at Pestana Trópico was delightful and that you enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your stay and looking forward to hosting you again soon at our hotel.Kind regards,

10/10 有夠讚

Maja

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
large selection of food, nice rooms, nice personels. We enjoyed our days here.
於 2023 年 8 月住了 3 晚
Érico Teixeira 於 2023年9月23日回覆
Dear Maja, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our services and facilities. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards,

10/10 有夠讚

Roselande

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convivial
Un service super, personnel agréable et prévenant, je recommande vivement cet hôtel.
於 2023 年 8 月住了 7 晚
Erico Teixeira 於 2023年9月25日回覆
Dear Roselande,On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, Erico and Pestana Trópico Team

10/10 有夠讚

Karl

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, AC worked well, Staff was friendly .
於 2023 年 8 月住了 2 晚
Érico Teixeira 於 2023年9月23日回覆
Dear Karl,Thank you for choosing Pestana Trópico hotel for your stay at Praia city and for sharing with us your experience! We are happy to know that you enjoyed the hotel and services.Looking forward to welcome you once again at Pestana Trópico in future!Kind regards

8/10 不錯哦

Sérigne Sohaibou

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 7 晚
Érico Teixeira 於 2023年9月23日回覆
Dear Sérigne Sohaibou,Thank you for sharing your experience and opinion concerning your stay at our hotel. Is was a pleasure to have you as our Guest and we will be happy to host you once more at Pestana Trópico in future.Best regards,

10/10 有夠讚

Jacob V

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The best hotel in Praia
Before my trip I couldn't find out if Pestana Tropico or Oasis Atlantico was the best hotel in Praia, so I booked two nights on both. Now I am not in doubt - Pestana Tropico is the best! Only on location is it a bit inferior to Oasis Atlantico, bujt that is more then compensated for by the very service minded staff and the great restaurant. The pool area on Pestana Tropico is also much nicer than the one at Oasis Atlantico. When you book, try if you can get room 256, which is absolutely the best. Otherwise 252 or 254.
於 2023 年 7 月住了 1 晚
Érico Teixeira 於 2023年9月23日回覆
Dear Jacob,Thank you very much for choosing Pestana Trópico and even more because we demonstrated that it was worth it! We are very happy to know that we are the best hotel in Praia and that all the services provided positively marked your experience!On behalf of all Team I thank for sharing your feedback that make us proud and serve as an incentive for continuously improving our service and striving for excellence!Looking forward to welcome you once more at Pestana Trópico hotel soon!All the best

6/10 一般般

Michael

於 2023 年 7 月住了 1 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mr. Michael We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Trópico for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Érico Teixeira

10/10 有夠讚

Elsa

於 2023 年 7 月住了 2 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mrs. Elsa, We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Érico Teixeira

8/10 不錯哦

George

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Si bien no hubo asenso, me regalaron una botella de vino y un platito que compensaron.
於 2023 年 7 月住了 5 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mr.George,On behalf of the entire team at Pestana Trópico, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Trópico

10/10 有夠讚

Sanjiv

於 2023 年 5 月住了 2 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Samjiv,On behalf of the entire team at Pestana Trópico, we would like to thank you for your kind feedback and for choosing Pestana Trópico hotel for your stay here in Praia.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Trópico

10/10 有夠讚

Anthony

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Vacances entre amis à Praia
Hôtel très bien situé pour visiter Praia. Personnel très accueillant et serviable. La piscine est super et le restaurant très bon. Je recommande vivement cet établissement.
於 2023 年 5 月住了 3 晚
Érico Teixeira 於 2023年12月27日回覆
Cher Monsieur Anthony, Nous sommes très heureux d’apprendre que votre récent séjour à Pestana Trópico a été très plaisant et que vous l’avez beaucoup apprécié. Notre équipe souhaiterait vous remercier pour votre très aimable avis.Merci beaucoup d’avoir choisi Pestana Trópico pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement, L’équipe de Pestana Trópico

2/10 很糟糕

HECTOR

團體旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mala experiencia
Experiencia mala. No recomendamos este hotel. Tratas de contactar con ellos y no te responden. No te dan soluciones.
於 2023 年 4 月住了 2 晚
Érico Teixeira 於 2023年12月27日回覆
Estimado Sr. Hector, Le damos las gracias por haber compartido esta información con nosotros, ya que sólo podemos mejorar gracias a los comentarios de nuestros huéspedes. Le pedimos disculpas por cualquier inconveniente que se haya producido durante su estancia, y lamentamos que nuestro personal no haya cumplido con sus expectativas. Estamos trabajando para mejorar la calidad de nuestro servicio y asistencia.A pesar de todo, esperamos que su experiencia haya sido positiva. ¡Muchas gracias por haberse alojado con nosotros! Esperamos sinceramente que nos dé otra oportunidad para volver a ganar su confianza en cuanto al servicio de nuestro personal, y cambiar la percepción que ahora tiene del hotel.Saludos cordiales, Érico Teixeira

10/10 有夠讚

Nouhou,Washington

親子旅遊
喜歡:整潔度和員工素質
Friendly staff at front desk, restaurant and room service. My kids andd I had the best time in Praia.
於 2023 年 4 月住了 7 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mr. Nouhou, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

10/10 有夠讚

Erland

喜歡:整潔度、住宿環境和硬體和客房舒適度
Great service!
Det finnes flere mer lukseriøse hotell i Praia, men dette hotellet har det man trenger. Rene rom, alt fungerer og basseng. Staben er vennlig og meget service innstilte. Hotellet anbefales derfor!
於 2023 年 4 月住了 1 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Erland, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

8/10 不錯哦

Erland

於 2023 年 3 月住了 1 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Erland, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

10/10 有夠讚

Marcia

於 2023 年 3 月住了 7 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mrs. Marcia, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 有夠讚

Latir

喜歡:員工素質、設施服務和住宿環境和硬體
Great place to stay in Praia. Staff is excellent, facilities are very nice and pleasant, and the location is very convenient.
於 2023 年 3 月住了 2 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mr. Latir, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, The Team at Pestana Trópico

10/10 有夠讚

Fabrice

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Qualité prix très bien Par contre faut pas faire attention aux petits détails Le petit déjeuner est répétitif, tous les jours la même chose Repas du soir cher pour ce que c'est Personnel aimable à tous les services, sauf un serveur qui nous a prit de haut
於 2023 年 3 月住了 4 晚
Érico Teixeira 於 2023年12月27日回覆
Cher Monsieur Fabrice, Nous souhaitons vous remercier d’avoir pris le temps de partager votre avis concernant votre expérience à Pestana Trópico. Nous apprécions grandement les retours fournis pas nos hôtes car ils nous aident à améliorer nos performances quotidiennes et à perfectionner la qualité de nos services. Nous sommes sincèrement désolés que vous ayez été déçu de nos choix en matière de petit-déjeuner. Nous avons fait part de vos commentaires à notre Manager Nourriture et Boisson et nous prenons actuellement les mesures nécessaires pour améliorer notre offre.Une fois de plus, nous vous remercions d’avoir séjourné à Pestana Trópico et nous sommes impatients de vous accueillir de nouveau.Cordialement, Érico teixeira

10/10 有夠讚

FRANCISCO,Providence

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice plastic to stay
於 2023 年 1 月住了 1 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mr. Francisco, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

8/10 不錯哦

DI Ernst

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Die Woche war sehr schön und das Personal sehr freundlich und hilfsbereit. Ein Shuttleservice zum Flughafen wäre angenehm.
於 2023 年 2 月住了 8 晚
Érico Teixeira 於 2023年12月27日回覆
Sehr geehrter Di Ernst,im Namen des gesamten Teams des Pestana Trópico möchten wir Ihnen für Ihr freundliches Feedback danken.Es ist ausgezeichnet für uns zu wissen, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass wir Ihnen helfen konnten, schöne Erinnerungen zu schaffen.Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen Das Team des Pestana Trópico

8/10 不錯哦

Eric

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Decent stay, convenient when working in Praia.
Decent three star hotel, standard sort of small island place. Staff are friendly. The beds aren't great though... the matresses are very basic, can feel the spring coils through the thin padding, and the pillows aren't very good either. The towels are nice and fluffly though.
於 2023 年 1 月住了 14 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mr. Eric, On behalf of our entire team at Pestana Trópico, we would like to thank you for choosing our hotel and for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Trópico. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Trópico and regain your trust during your next visit.Warm regards, The Team at Pestana Trópico

8/10 不錯哦

philippe

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Personnel très accueilant, gentil et disponible.Hotel calme pas trop loin de la plage Chambre spacieuse avec terrasse
Érico Teixeira 於 2023年12月27日回覆
Cher Monsieur Philippe, Au nom de toute notre équipe du Pestana Trópico, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Trópico.Cordialement, L’équipe de Pestana Trópico

10/10 有夠讚

hm

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect place to end the holiday
Érico Teixeira 於 2023年12月27日回覆
Dear Mr. Bertrand, We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Trópico

10/10 有夠讚

SEMYYA

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best Hotel in Praia
Had an amazing stay here!
於 2022 年 12 月住了 1 晚
Érico Teixeira 於 2023年12月27日回覆
Dear SEMYYA, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

4/10 不太好

Haitham

商務旅客
喜歡:整潔度
不喜歡:員工素質
Abmachung wurde nicht eingehalten
Ich habe an der Rezeption gefragt wegen vip und kostenloser Fahrservice zum Flughafen. Dies wurde bestätigt und das Taxi war pünktlich da. Als ich im Flughafen war wollte der Taxifahrer Geld haben und meinte das Hotel hat nichts bezahlt
於 2022 年 11 月住了 2 晚
Érico Teixeira 於 2023年12月27日回覆
Sehr geehrter Herr Haithan, wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können.Wir wissen es zu schätzen, dass Sie das Pestana Trópico für Ihren Aufenthalt gewählt haben. Hoffentlich geben Sie uns bei einem späteren Besuch die Gelegenheit, unsere hohen Servicestandards unter Beweis zu stellen und Ihr Vertrauen zurückzugewinnen.Mit freundlichen Grüßen

8/10 不錯哦

Xavier

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 6 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mr. Xavier, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 有夠讚

Liliana

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Une excellente référence à Praia.
Nous avons pris un grand plaisir à séjourner dans cet hotel de Praia qui est probablement un des meilleurs sur cette île. En bordure de mer, dans un quartier très calme, ses chambres y sont spacieuses, la literie est bonne et c'est très propre. Son restaurant offre une nourriture fraiche et vraiment bonne. Le personnel est vraiment à l'écoute de la clientèle. Je ne peux que recommander cet endroit.
於 2022 年 10 月住了 5 晚
Antonio Santos - General Manager 於 2023年1月9日回覆
Chère Madame Liliana, Au nom de toute notre équipe du Pestana Trópico, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Trópico.Cordialement, L’équipe de Pestana Trópico

10/10 有夠讚

Melanie

於 2022 年 10 月住了 19 晚
Érico Teixeira 於 2023年12月27日回覆
Dear Mrs. Melanie, On behalf of our entire team at Pestana Trópico, we would like to thank you for choosing our services and taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico