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Reviews of Best Western Plus The Inn & Suites At The Falls

2.5 out of 5
Best Western Plus The Inn & Suites At The Falls
50 Red Oaks Mill Rd, Poughkeepsie, NY

Reviews

7.6

Good

Rating 10 - Excellent. 103 out of 260 reviews" "
Rating 8 - Good. 69 out of 260 reviews" "
Rating 6 - Okay. 40 out of 260 reviews" "
Rating 4 - Poor. 26 out of 260 reviews" "
Rating 2 - Terrible. 22 out of 260 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time booking at a BW & the staff was so polite and friendly
Stayed 1 night in Apr 2024
Response from Reddy on 2024/4/29
Dear Adrian,On behalf of our entire team, I would like to extend our heartfelt thanks for choosing to stay at our hotel during your recent visit. We are truly grateful for the opportunity to serve you and make your stay memorable.It was our pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay. Your satisfaction is our top priority, and we strive to provide the best possible experience for each of our guests.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We always welcome your feedback and suggestions.Once again, thank you for staying with us. We look forward to welcoming you back soon!Sincerely,ReddyManager.

10/10 Excellent

Joanne

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty location and very nice staff -
Stayed 2 nights in Apr 2024
Response from Reddy on 2024/4/29
Dear Joanne,On behalf of our entire team, I would like to extend our heartfelt thanks for choosing to stay at our hotel during your recent visit. We are truly grateful for the opportunity to serve you and make your stay memorable.It was our pleasure to have you as our guest, and we hope that you had a comfortable and enjoyable stay. Your satisfaction is our top priority, and we strive to provide the best possible experience for each of our guests.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We always welcome your feedback and suggestions.Once again, thank you for staying with us. We look forward to welcoming you back soon!Sincerely,ReddyManager.

10/10 Excellent

Carol

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Place was clean and staff friendly
Stayed 1 night in Apr 2024
Response from Reddy on 2024/4/27
Dear Carol,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful! I highly recommend this place!
Stayed 2 nights in Apr 2024
Response from Reddy on 2024/4/27
Dear Janet,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.

2/10 Terrible

Stacey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a horrible stay. One parking spot available on premise that I had to squeeze my car in between a dumpster and another car. Hotel staff was on couch sleeping when I walked in and did not wake up for 20 minutes of me being there to try to check in. Building smelled horrible and then my room was even worst. The room smelled of old paint and smoke, very musky and hard to breathe in room.
Stayed 1 night in Apr 2024
Response from Reddy on 2024/4/27
Dear Stacey,I hope this message finds you well. I want to personally apologize for the experience you had during your recent stay with us. We strive to provide exceptional service and amenities to all our guests, and I'm truly sorry that we fell short of your expectations on this occasion.We understand how this may have affected your stay, and we deeply regret any inconvenience it may have caused. Your feedback is incredibly important to us, as it helps us improve and ensure that similar situations do not occur in the future.We truly value your patronage and hope to have the opportunity to welcome you back and provide you with the experience you deserve.Thank you for bringing this to our attention.Best Regards,ReddyManager.

4/10 Poor

david

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reddy on 2024/4/27
Dear David ,I hope this message finds you well. I want to personally apologize for the experience you had during your recent stay with us. We strive to provide exceptional service and amenities to all our guests, and I'm truly sorry that we fell short of your expectations on this occasion.We understand how this may have affected your stay, and we deeply regret any inconvenience it may have caused. Your feedback is incredibly important to us, as it helps us improve and ensure that similar situations do not occur in the future.We truly value your patronage and hope to have the opportunity to welcome you back and provide you with the experience you deserve.Best Regards,ReddyManager.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Breakfast was very good. I would stay again. Plus the best price in the area.
Stayed 2 nights in Apr 2024
Response from Reddy on 2024/4/27
Dear Dale,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Reddy on 2024/4/27
Dear John,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. It was off season so the place felt a bit cold and drafty but we cranked up the heat in the room.
Stayed 1 night in Apr 2024
Response from Reddy on 2024/4/27
Dear Timothy,We would like to extend our heartfelt gratitude for choosing to stay with us and taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay.Your kind words mean a lot to our team and motivate us to continue providing exceptional service. We're constantly working to improve and enhance our guests' experience, and your feedback is incredibly valuable in guiding our efforts.We hope you will consider staying with us again in the future. It would be our pleasure to welcome you back and offer you another outstanding experience.Once again, thank you for your generous review and for choosing Best Western. Please don't hesitate to reach out if there's anything we can do to make your next stay even more special.Warm regards,ReddyManager.

8/10 Good

suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. The staff were very pleasant and accomadating. They changed our room so my mother didnt have to take stairs.
Stayed 1 night in Mar 2024
Response from Krishna on 2024/3/25
Dear Suzanne,I hope this message finds you well!I wanted to personally extend my gratitude for taking the time to share your positive experience. We are thrilled to hear that you enjoyed your stay with us.Your feedback means the world to us, as it allows us to continually improve our services and ensure that each guest has a memorable experience. We have taken note of your kind words and will continue to uphold our commitment to providing exceptional hospitality.Additionally, I want to express our appreciation for your valuable suggestions. Rest assured, we are always looking for ways to enhance our offerings and your input will be instrumental in shaping our future improvements.Once again, thank you for choosing us. We look forward to welcoming you back for another wonderful stay in the near future. Should you have any further comments or requests, please do not hesitate to reach out to us.Warm regards,Reddy General ManagerBest Western Plus The Inn & Suites at the Falls

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Krishna on 2024/3/25
Dear Greg,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be looking forward to welcome you again.Sincerely,Best Western Plus The Inn & Suites at the Falls

4/10 Poor

Griffin

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I thought that the cleanliness was below average (they need new towels for sure) the beds were comfortable as were the pillows. I was surprised to find that half of the channels didn’t work (no Netflix function to log into) overall I think they just need to upgrade the hotel for modern amenities and renovate a little bit. They should get newer tvs and outlets (they were older and loose) and our door was “peeling” and starting to form into two pieces. The shower was fine.
Stayed 1 night in Feb 2024
Response from Krishna on 2024/3/25
Dear Griffin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western Plus The Inn & Suites at the Falls

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Stay anywhere but here
Hotels.com and the hotel itself promise breakfast. Unfortunately we relied on that promise and it was not delivered. We asked at check in about breakfast and were told it was being served. The next morning it was not. When we asked, we were told they would get back to us on when it would return. We asked 3 more times with no answer. The next day, we were told the breakfast staff was off and it would be served the following morning. In the end, there was no breakfast provided. There was a dead fly stuck to the wall of our shower, hair alol over the walls in the bathroom, and the handle of the shower fell off and hit my son. When we asked for housekeeping, we did not receive it until the last day (5 day stay). When we contacted hotels.comb& the hotel for compensation we were told they would not do anything to help us because we booked a non refundable room. Apparently this also means that they are able to fail to provide any of the basic amenities they promise at this hotel.
Stayed 4 nights in Jan 2024
Response from Krishna on 2024/3/25
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western Plus The Inn & Suites at the Falls

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterview of creek
Stayed 1 night in Jan 2024

4/10 Poor

Mary-Jo

Disliked: Staff & service, amenities, property conditions & facilities
I have stayed here multiple times. I found it adequate and pleasant in the past. Since the change in management, i am not impressed. The breakfast is not as good. Today, the coffee machine was not working properly. There was no half and half available as there has been in the past. The scrambled eggs were patties.There are no longer face clothes in the rooms and the showers don’t drain well. I love the location, but i feel like i need to find a new go to place in Poughkeepsie.
Stayed 1 night in Jan 2024
Response from Bianca on 2024/1/11
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Good Stay
A pleasant hotel at a fair price
Stayed 1 night in Dec 2023

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
'Meh' in Poughkeepsie
The hotel was fine but definitely not as the pictures portrayed. There was no bar and the room was VERY bare. The carpet was a little sticky. Unfortunately for us the TV in the suite didn't work. I will say that the Tub with jets was great. Also, it was New Years Eve when we stayed. Thus, while the front desk was pleasant they were unable to help us with our TV issue.
Stayed 1 night in Dec 2023
Response from Nicole on 2024/1/5
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

karen

The check-in took forever, I dont know what the problem was. The Travelocity standard room said Views, however the room I was given had no views, only of the street. Plus at 5:30 am I could hear traffic, suffered thru that for a couple of hours. The hallways probably need new carpet as there is smoking odors. I liked the tub/shower. Oh the TV remote needed new batteries, had to get lobby attendant to fix that. Actually quiet inside the bldg. It could be beautiful, probably once was, needs updating.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 night stay. Room and bed were comfortable and it was quiet. Arrived, slept, and departed
Stayed 1 night in Nov 2023

8/10 Good

ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Friendly staff
Stayed 2 nights in Nov 2023

8/10 Good

Karen

Stayed 1 night in Nov 2023

6/10 Okay

Mary-Jo

Stayed 2 nights in Nov 2023

4/10 Poor

Barry

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property curb appeal was not there. We had a difficult time understanding the clerk. When we opened the door of the building to go to our room there was a heavy smell of pot filling the hallway. I set the heat at 70, the temperature never got above 66. The sink drain was slow, which explains why there were whiskers still in it. The shower has little pressure and the hot water lasted about 5 minutes. We did ask for a room change but we were told that there were no more rooms available. Overall, the worst hotel I’ve stayed at in a very long time. I’ll stick with a different company.
Stayed 1 night in Nov 2023

10/10 Excellent

G Lea

Stayed 1 night in Nov 2023

8/10 Good

Stephen Bond

Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023

8/10 Good

Nubia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pullout bed was uncomfortable, other than that everything else was fine.
Stayed 1 night in Nov 2023

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property but it is very clean and neat.Anything we needed was provided quickly. I would stay again. The view of the Wappingers Creek was amazing
Stayed 4 nights in Oct 2023

10/10 Excellent

betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service
Handy to Vassar College, good Japanese food nearby, lovely view over the creek and trees in back. Property needs a refresh, but is ok as a stopover.
Stayed 1 night in Oct 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Oct 2023

8/10 Good

Kathryne, Blue point

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Kathy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The good, the bad and the ugly
This hotel is in a nice location. The bed was excellent. Staff were very friendly and helpful. The breakfast offered was just ok. The internet was mostly good but occasionally spotty. The door was warped - both the door into the room and the doors inside. The table was broken, there were no pillows for the pull out sofa, the towels are rough and thin, and I needed to get my room key fixed every day.
Stayed 3 nights in Oct 2023

2/10 Terrible

Maureen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful view from "dining" area. Helpful staff. Room 100 horrible. The outside door is on the opposite side of the wall and very time the outside door closes the beds jolt. This can be fixed. Very tough to sleep!
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building convenient location Rooms were updated and clean Reasonable rates Great breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Benjamin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations of a Best Western. Except front desk staff was on their mobile phone all the time.
Stayed 1 night in Oct 2023

8/10 Good

DEBRA

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk was the friendliest and most helpful person we have encountered in any hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Kathleen m

Business traveler
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Disliked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

Tammy

Traveled with group, Business traveler
Older property - had a used bar of soap in my shower. Morning breakfast worker didn’t show and no breakfast was available until much later than expected. Was in a quiet setting which I did like.
Stayed 2 nights in Sep 2023

4/10 Poor

Gordon, pickerington

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1st room toilet was broke, 2nd room tub faucet was broke and it smelled terrible like a wet dog. The microwave, frig, beds toilet tub and sink were clean but everything else was dirty with splashes and stuff dripped all over the walls and doors. the floors were dirty. the light switch plates were filthy. Most of the windows in the building are bad. the gutters are overflowing. The patio is full of weeds. There are spiders all over the building and and we found silver fish in the bed. The worst thing was the really nasty smell of dog. The staff was pleasant but have no idea of how to maintain the property. I read the reviews and a lot of them are bad. any that say the place is sparkling clean are straight up lying
Stayed 2 nights in Sep 2023

6/10 Okay

Donna

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Jay

Traveled with family
Could be very nice by painting and brightening up. Patio by river is nice just need a few umbrellas and pull the weeds it looks neglected
Stayed 1 night in Sep 2023