"Would not recommend a stay here and suspect that the glowing reviews online are false! Definitely not quiet or clean! Carpet very stained and lots of condensation on all the windows. Windows were open when I arrived (around 7pm) and I promptly closed them. I wished I could open the windows later but the noise of traffic on the busy highway and noisey cars/people in the car park would have been a lot worse. The mould was so bad I could smell it. Not pleasant at all. Dampness is obviously an issue as the chipboard around the sides of the bathroom basin was ruined. There was ugly silicone (I think that’s what it was) on the bathroom lino under the shower head and also I could not locate the tv remote for the tv in the bedroom. The whole room is very outdated and needs to be refurbished. Only positive is the friendly staff. Will not be back"
"The furnishings are a little dated and the Shower over the Bath was tricky, however the rooms were spacious and with Heat Pumps in the Lounge & Bedroom we were very warm. Plus having a Washing Machine & Dryer was great."
"Amazing staff! Friendly and professional environment. Clean sheets, duvet and pillows. Clean bathroom. Definitely recommended. If I ever visit Gisborne again I would go and stay in again. ❤️👍"
"My room was clean and spacious. The air conditioner kept the room warm and comfortable. The views and privacy were great and the receptionist was helpful and polite.
I would recommend the Emerald Hotel as a great place to stay while visiting the Gisborne area."
"Due to unforeseen circumstances we needed to change the dates of our stay. I had already paid but they wouldn't change dates and no refund of any of the amount paid"