I booked Embassy Suites Portland Tigard based on recommendations, but unfortunately, the experience was disappointing. The carpet is old and dirty, and despite booking (and paying extra for) a double queen bed, we were given a double full bed instead. While the customer service was friendly and professional, the hotel itself is in urgent need of renovation—the carpets, furnishings, and overall cleanliness fall short of expectations. The musty odor in the room was so strong that it triggered my son’s asthma, and we had to use his inhaler. This stay was a major letdown. I would not recommend this property until significant updates are made