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Reviews of Comfort Inn & Suites Tigard near Washington Square

2.5 out of 5
Comfort Inn & Suites Tigard near Washington Square
10830 SW Greenburg Rd, Tigard, OR

Reviews

6.8
Rating 10 - Excellent. 260 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 135 out of 1000 reviews" "
Rating 2 - Terrible. 153 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Carmen, Ashland

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Mayra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Deidre

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel itself is a good value for the money, but the check-in person was rude and not nice. She wasput out just being there. Based on her attitude, I’d never stay there again. Why do businesses hire rude people to be the only human you come in contact with?
Stayed 1 night in May 2024
Response from General Manager on 2024/5/17
We apologize for your experience and thank you for your feedback. I will speak to the staff and see where we failed here, we normally get good feedback on their service so I do apologize for this situation.

2/10 Terrible

Keli, Portland

Disliked: Cleanliness, staff & service, property conditions & facilities
There is no pool. There was no coffee.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/17
We apologize for your experience and thank you for your feedback, we apologize we have never had a pool nor advertise one. I am confused by the no coffee as we have coffee available at all times in the dining area.

4/10 Poor

Roger, Tigard

Disliked: Cleanliness, amenities, property conditions & facilities
Tons of deferred maintenance. Filthy.chair.in room. Spotty wifi. The Comfort Inn chain apparently has no standards.
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/10
We apologize for your experience and thank you for your feedback, we will be looking into these issues you brought up to make sure our guests have the best experience we can give.

6/10 Okay

Michelle

Business traveler, Traveled with family
Liked: Cleanliness
Tucked into the edge of a neighborhood, good space to walk pets around the property. Was disappointed about noise level after 11 pm… staff in kitchen kept radio on so it could be heard by neighboring rooms, loud conversations in the hallway and the exit doors were propped open so every time someone entered the building the clank of the door closing would be very audible. Even after talking with kitchen staff in hall the noise continued… couldn’t sleep. I would recommend closing kitchen doors when preparing breakfast and would do prep closer to a normal breakfast time (5am) instead of 11-3…eliminating the noise altogether. Also would close the exit doors.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/10
We apologize for your experience and thank you for your feedback, we will be looking into these issues you brought up to make sure our guests have the best experience we can give.

2/10 Terrible

Amber

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During my recent booking with Comfort Inn & Suites Tigard near Washington Square, I encountered an issue with the billing process. Despite not agreeing upon the cost of my stay with the reception, my card was charged $200. Additionally, I never signed a contract or received keys from the hotel and had to book elsewhere. The receptionist, understandably overwhelmed with customers, inadvertently charged me. However, they assured me that the costs would be refunded immediately or within my bank's standards. I kindly request a refund for this overcharge and appreciate your prompt attention to this matter. You can contact me at 503-545-5733 or ambie.shaver@gmail.com. Thank you for your understanding and assistance.
Stayed 3 nights in Jan 2024
Response from General Manager on 2024/5/10
We apologize for your experience and thank you for your feedback. We looked into this and sent you an email showing that we are unsure what was showing on your bank but you were only charged a no show fee. Let us know if anything else we can do for you.

2/10 Terrible

Edao

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Staff & service
It's ok but .
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/3
We would love to hear any feedback you may have.

6/10 Okay

nicholas

Liked: Staff & service
Disliked: Property conditions & facilities
In need of maintenance
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/5/3
We apologize for your experience, we unfortunately do not have a maint team, I personally have to find time to handle all repairs. We thank you for your feedback.

4/10 Poor

China

Stayed 7 nights in Apr 2024
Response from General Manager on 2024/5/17
We apologize for your experience and if you have any feedback we'd love to hear it.

2/10 Terrible

Angelica

Traveled with partner
Ridiculous
Stayed 1 night in Apr 2024
Response from Angela on 2024/4/18
We apologize for your experience and if you have any feedback we'd love to hear it.

6/10 Okay

Lorraine

Traveled with family
Bathroom facilities weren’t working
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/15
We apologize for your experience, i am curious on furthering this feedback so i understand what part of the bathroom facilities were not working.

10/10 Excellent

Jaiden

Liked: Cleanliness, staff & service, property conditions & facilities
fair price
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/15
Thank you for your kind feedback and we hope to see you again!

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/15
Thank you for your kind feedback and we hope to see you again!

8/10 Good

Helmut

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room i had was like a castle turret. Very unique.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/15
Thank you for your kind feedback and we hope to see you again!

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/15
We apologize for your experience and if you have any feedback we'd love to hear it.

2/10 Terrible

David

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noooooo...gooooodddd
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/8
We apologize for your experience and would love to hear whatever feedback you have about your stay with us to help us improve.

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt even stay here. I tried canceling 5 minutes after placing the booking. Even purchased the protection plan. To be denied a refund. The crooks stole from me that i cant afford.
Stayed 1 night in Apr 2024
Response from Angela on 2024/4/8
We apologize for your experience but it looks as though your issue is with expedia, as you did pay them, not us. We again apologize you had that experience and thank you for your feedback

4/10 Poor

Curtis, Corvallis

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Loud, loud, loud. This hotel has absolutely no sound insulation. When the people above you walk, you hear it. When the people in the next room talk, you hear it. When a dog half across the hotel barks for hours, your hear it. The mattress was also a lumpy mess.
Stayed 4 nights in Apr 2024
Response from Angela on 2024/4/8
We apologize for the inconvenience and thank you for your feedback, did you inform the front desk of the noise level? We will look into making the noise level better for future guests.

6/10 Okay

Forest

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Broken down abandoned cars taking up spaces in the tiny parking lot which already has limited parking. Dog poop everywhere around the property. The breakfast was good and the staff were fantastic.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/5
We apologize for your experience, we have fixed those issues you mentioned very promptly. Thank you for your feedback.

4/10 Poor

Gariel

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The property is away from highways so exterior noise is minimal. I have 2 complaints; firstly, Upon checking in I advised the clerk that we have a dog, whereupon, she charged me an extra $20 for the dog AND an extra $20 to clean the carpet because it wasn’t a “dog friendly” room! So why not give me a “dog friendly room” to start with? The carpet in the room had serious issues never mind a light cleaning! At 11:30PM I am awakened by a noisy conversation in the lobby, as the lobby and hallway are hard surface the conversation this echoes right down the hall and into the rooms. As I poke my head out the door to request some quiet my dog escapes causing more of a ruckus. Where was the night clerk to take care of the problem before a guest has to request peace, or, was he/she part of the problem?
Stayed 1 night in Apr 2024
Response from Angela on 2024/4/5
We apologize for your experience and thank you for your feedback. First on the pet fee policy, we have a limited number of rooms that are pet friendly without additional charge, these rooms are indicated on the websites. Our staff may have been dealing with a property check or laundry etc at the time of the noise, I'll look into it. We again apologize for your experience and thank you for your feedback.

6/10 Okay

Jeffrey

Liked: Property conditions & facilities
Disliked: Staff & service
Thought deposit was little high and no pool, But decent
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/5
We apologize for the inconvenience of our policy on deposit, and not having a pool. We thank you for your feedback.

4/10 Poor

Brett

Disliked: Cleanliness, staff & service
There was too much questionable activity going on at the hotel and the noise from patrons continued late into the evening.
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/4/5
We apologize for your experience and thank you for your feedback, i will look into if staff are handling regular checks and enforcing our quiet time hours regularly.

8/10 Good

Amanda

Traveled with family
Liked: Amenities
It was a comfortable stay.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/27
Thank you for your feedback, hope to see you again soon!

10/10 Excellent

Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/27
Thank you for your feedback, hope to see you again soon!

2/10 Terrible

Heidi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged an extra $100 when checking in. That was not told to me when I called to find out the check in time. Also, I had already paid for the room. Our room, #107 I was told was an ADA (American Disabilities) Association approved room. The only thing ADA about it was the bathroom. The only disabled parking spot was like three spots over from the door. We were there because it was recommended to us and he'd just had eye surgery on his right eye, so we had to go back for a post op the following day. We'll not be staying there again. I may file a suit or claim against them, as my dad was injured during our stay there. There was an unneeded shelf that was at his head level and he hit the right side of his head multiple times there during our stay. There was barely any room for his wheelchair to get around. It couldn't be turned. There was internet and a chair, however, I had to work from the bathroom counter, as there was no desk area. During the night there was a loud and out of sorts guest and the conversation with what sounded like an EMT or Police officer went on for at least an hour. In the morning, My dad and I tried to explain how that couldn't be an ADA approved room and how my dad was hurt and the person at the desk just told us it was the contractors before them and that it was an ADA approved room. He didn't even care that my dad was hurt. Currently, almost a week after my dad's eye surgery to better his sight, he can only see a light, not images.
Stayed 1 night in Mar 2024
Response from Angela on 2024/3/19
We apologize for your experience and understand these things are troubling and if you'd like to contact the hotel we'd love to hear more about the situation as it has never happened before. Also the 100 deposit is only a hold, not a charge, we apologize for that confusion.

6/10 Okay

Ali

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/19
We would love to know any feedback where we can improve!

10/10 Excellent

jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome 😎
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/19
Thank you for your feedback, we hope to see you again soon!

8/10 Good

Vishal

Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/5
Thank you for your score, if you have any feedback we'd love to hear it.

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/19
We would love to know any feedback where we can improve!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. The price was good. The complimentary breakfast was good, not as good as I've had at other places but still good. The clunk the elevator makes when the door opens is concerning but I don't think it's a safety issue. The room was clean and tidy and the staff was wonderful! Very convenient access right off of the 217.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/16
Thank you for your kind feedback and i do apologize for our elevator, no it is not a safety issue, its just an older one and having it fully modernized is a priority but logistically takes some time. We look forward to giving you a good experience again soon!

10/10 Excellent

Jennifer, Excelsior

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Staff was so nice. Everything is brand new!
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/14
Thank you for your wonderful feedback, we do hope to see you again soon to give you an even better experience!

8/10 Good

Drew

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service
Property was really getto had cars in the back lot half torn down and just abandon was really close to the mall
Stayed 2 nights in Mar 2024
Response from Angela on 2024/3/14
We apologize for your experience in the area in which we are located wasn't to your standards, we do our best in light of this, we thank you again for your feedback.

2/10 Terrible

Katrina, Renton

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Angela on 2024/3/14
We apologize for your experience and would love to hear any feedback you may have.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe and unclean. I went inside to check in a little early but wasn't able to do so due to the low staff and rooms still not clean. Underandable and not a problem; i knew i was a little early before scheduled check-in. Receptionist was rude, it was cold in the lobby, the parking lot was dirty with several cars that had questionable occupants. The buidling itself looked rundown. After i was told i couldnt check-in, i considered that a sign and i went a mile up the road and stayed at the Embassy. I lost about $120 for the night, but me and my kids feel safer at the Embassy and i feel like i dont have to wake up every 10 minutes to check on my car.
Stayed 1 night in Mar 2024
Response from Angela on 2024/3/14
We apologize for your experience and thank you for your feedback, We do apologize that you weren't able to check in when you wished too, we do try to accommodate these requests but we unfortunately cannot always. Thank you again for your feedback.

2/10 Terrible

Jonathan

Disliked: Staff & service
They didn’t let me check in my room
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/14
We apologize for this experience, i see here on the notes you were unable to provide the deposit, we understand that it is not always possible but we do have these policies in place. We thank you for your feedback.

2/10 Terrible

Mohamed

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Angela on 2024/3/8
we apologize for your experience and if you have any feedback we'd love to hear it.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Amazingly comfy beds
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/26
We thank you for your kind feedback and we hope we have the chance to give you an even better experience next time!

2/10 Terrible

Charise

Disliked: Cleanliness, staff & service, property conditions & facilities
We found bed bugs and notified them immediately within 30 minutes of being in our room. The manager told us we would get a refund and then went back on their word. Please check your beds!
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/2/26
I do apologize for your experience and thank you for your feedback. If you like to discuss this situation please welcome to call the hotel and speak to me personally. We check any suspicions of this type.

2/10 Terrible

Danniell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I received the wrong room, room was dirty , bathtub was broken, shower barely worked. Huge loud banging upstairs , couldn’t sleep
Stayed 3 nights in Feb 2024
Response from General Manager on 2024/2/26
I do apologize for your experience and thank you for your feedback. I would love to hear more about how the bathtub was broken if you'd reach out we can discuss further, thank you.

6/10 Okay

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had to pay an additional $100 deposit upon arrival, there is no tub in the bathroom, shower only, and the walls are pretty thin so it was pretty noisy and we never were able to make the tv work. I would have expected better for the price.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/26
I do apologize for your experience and thank you for your feedback. Our deposit is listed on our websites and is returned back to guests upon check out.I am curious if you contacted the front desk about the tv issue? We again apologize and thank you for your feedback.

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/27
Thank you for your kind score, hope to see you again soon!

4/10 Poor

Julie

Traveled with partner
Liked: Cleanliness, staff & service
They either do not have or do not enforce a rule that you can’t leave dogs alone in the rooms. There were at least 10-15 dogs staying there and the ones next to us were alone and barking incessantly until their people returned at 1a. They set off other dogs too… it was liking sleeping in a dog pound. The showers are really nice. We skipped breakfast because of all the dogs in the dining area. We are not anti-dog… but do believe dog owners need to be responsible.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/26
I do apologize for your experience and thank you for your feedback. We agree that owners need to be more responsible and we do our best to enforce our policies but not all guests are respectful of them and it can be challenging. My team and I are working on a solution to this issue.

4/10 Poor

Anne

Disliked: Cleanliness, amenities, property conditions & facilities
The room I stayed in had ripped up carpet, and it was very loud. I think they’re dealing with staffing issues, but it was a pretty uncomfortable stay.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/16
We apologize for your experience and though we do not have a maint team at the moment it isn't an excuse, we again apologize and thank you for your feedback.

4/10 Poor

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/8
We apologize for your experience and if you have any feedback to help us improve, we'd love to hear it.

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/8
We apologize for your experience and if you have any feedback to help us improve, we'd love to hear it.

2/10 Terrible

Ritika

Stayed 1 night in Feb 2024
Response from Angela on 2024/3/20
We would love to know any feedback where we can improve!

2/10 Terrible

Margaret

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angela on 2024/2/1
we apologize for your experience, and if you have any feedback on how we can improve we'd love to hear it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Comfort Inn in Tualatin is Top Notch ! CLEAN, CLEAN, CLEAN ! EXCELLENT STAFF ! EXCELLENT SERVICE ! Last night we stayed at the Comfort Inn in Tigard, Oregon... DO NOT STAY THERE ! IT IS A DRUG INFESTED HOTEL IN TIGARD ! THIS TIGARD COMFORT INN WREEKS OF POT SMOKE, THE STAFF ARE HORRIBLE, RUDE... ALL THEY CARE ABOUT IS SMOKING POT THEMSELVES !
Stayed 1 night in Jan 2024
Response from Angela on 2024/1/31
We apologize for your experience and understand that not all guests are respectful of the rules, we will be looking into this.

2/10 Terrible

Fernando

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ghetto hotel.
Bad. They give a room on 2nd floor. The door latch and frame inside the room was broken. I ask them to give a different room. And receptions lady said. She need to ask. So they did give me a different room. I couldn’t believe she said that when the door doesn’t even lock in the room, she was still expecting me to stay. They were a bunch of people staying they look like homeless, Yelling, and screaming each other back-and-forth all night walking back-and-forth with dogs through the hotel one of the worst places I ever stayed
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/1/31
We do apologize for your experience, and thank you for your feedback. We know it can be difficult for some to experience the wide variety of guests that stay at hotels, such as those displaced due to winter storm damaging their homes and needing a place to be while repairs are made, we are a pet friendly hotel. I will be discussing with staff about maintaining guest behavior better, we again apologize for your experience.