Exterior
Check availability

Reviews of Executive Inn And Suites

2 out of 5
Executive Inn And Suites
23998 FM 1314 Road, Porter, TX

Reviews

6.4
Rating 10 - Excellent. 24 out of 105 reviews" "
Rating 8 - Good. 28 out of 105 reviews" "
Rating 6 - Okay. 17 out of 105 reviews" "
Rating 4 - Poor. 13 out of 105 reviews" "
Rating 2 - Terrible. 23 out of 105 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Isaiah, Spring lake

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia claimed that this location had a room open and they did not. I was charged for a room that I never stayed in and wasn’t even available in the first place.
Stayed 2 nights in May 2024

4/10 Poor

Carolina

Disliked: Staff & service, property conditions & facilities
The room smelled bad and the front desk lady judged me I felt like I was in a crack motrl
Stayed 2 nights in Apr 2024

2/10 Terrible

Courtney

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible rude unclean,roaches,bug shells in corner. Manager the lady at front desk terrible attitude uncaring as well as house keeping.And I felt with horrible colorism.
Stayed 3 nights in Apr 2024

8/10 Good

Ursula

Stayed 1 night in Apr 2024

2/10 Terrible

Jorge

8/10 Good

Keiser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Isabel

Liked: Cleanliness, staff & service
You get what you pay for. For the price, it wasn’t too bad.
Stayed 1 night in Mar 2024

2/10 Terrible

Destiny

Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and smelled great.
Stayed 1 night in Feb 2024

2/10 Terrible

Cass

Stayed 1 night in Feb 2024

10/10 Excellent

brandon cade

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

6/10 Okay

Jamie

Stayed 1 night in Feb 2024

10/10 Excellent

Rebeca

Business traveler
Liked: Cleanliness, amenities
I arrived here and couldn’t open the door very well and the property manager came and showed me how to do it, which was very kind!
Stayed 1 night in Feb 2024

2/10 Terrible

Octavia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place smelled so bad. The carpet was extremely dirty. The sheets were nasty, had hair and stains on them. Would never recommend this place to no one.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for one thing house keeping was rude but it was corrected
Stayed 3 nights in Feb 2024

8/10 Good

Alma

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in lady was a little rude, housekeeper was also rude. Otherwise everything was good
Stayed 2 nights in Nov 2023

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Oct 2023

4/10 Poor

Beverley

Disliked: Cleanliness
The staff was rude. Kids couldn’t sit on couch in lobby. NO coffee in lobby. One pack in room with no condiments.
Stayed 1 night in Oct 2023

4/10 Poor

Erin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone leftover food was in fridge. Hair in shower. Was not informed no brkfst and/or no snack machine, when stated repeadtly we were hungry... until after room was booked. Front office would not assist with my checkin issues through online... and when finally got it, he asked repeadtly if was ok, not in manner of geniune but as in dont want have any issues (because i was cold, tired, and had been crying - daughter asleep in car) so wanted him to stop asking question and get me the key card for my already shortened stay & he was slowly processing while repeadtly just looking at me - using my paid time . When leaving, my daughter asked to use restroom and we were told key was turned in and lobby was closed but had store across street, from lady at check out. It was difficult in communicating Wanted extra towel but no housekeeper available. 1 lil baby bar of soap provided for showering. And i expected cost of 58ish or something but charged 70$ to card why didnt i get difference returned as informed at check out? Felt frustrated & more confused from what should've been a night to enjoy with my 3yr old.
Stayed 1 night in Oct 2023

4/10 Poor

Felix, Bronx

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The only thing that i like was that it was quite. Found roaches all over the room. By the door i saw 3, on top of the bed found 2. I opened the fridge found 1. I just left the room and requested another room. I didnt left the facility because it was too late.
Stayed 1 night in Oct 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023

6/10 Okay

niko

Traveled with partner
Not too bad of a stay. I mainly did not like that it says it offers breakfast and found out in the morning that they are not.
Stayed 1 night in Aug 2023

2/10 Terrible

Yilmaz

Stayed 1 night in Sep 2023

4/10 Poor

Laverne

Stayed 1 night in Aug 2023

2/10 Terrible

Brett

Liked: Cleanliness
Disliked: Staff & service
Night manager is very rude, yells into microphone, cancels reservations at will with no notice of cancellation. Go to some place else.
Stayed 3 nights in Jul 2023

8/10 Good

Monika

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Does not give a free breakfast!
I have a pet peeve about hotels that claim they offer free breakfast and then don't. That's why I took off one point. I really wish Hotels.com would start cracking down on this type of false advertising. Free breakfast and decent wifi are an absolute must, and there is no breakfast while the wifi is so-so. I would recommend it if they hadn't offered the free breakfast.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
I don't stay because it wasn't any room available
Stayed 2 nights in Jun 2023

6/10 Okay

cody

Stayed 1 night in May 2023

8/10 Good

Marvin

Stayed 3 nights in Apr 2023

4/10 Poor

Guadalupe

Traveled with family
Disliked: Amenities
There is no free breakfast! Room smelled bad.
Stayed 1 night in Apr 2023

2/10 Terrible

Donald

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to charge me more when I got there than my reciept. I did not stay there after driving 6 hours to get there. Expedia took 3 hours and booked me in another place and told me they had the same admenities when I got there that was a lie so I refused to stay there as that was not what I booked and paid for. Me and my 3 companions ended up 3 of us sleeping on cot and my wife on the couch at my son's house and cutting our trip a day short. Expedia ruined my whole trip. If I am billed for there screw up I will not pay it are ever use Expedia again.
Stayed 2 nights in Mar 2023

2/10 Terrible

Marsha

Traveled with partner
Disliked: Cleanliness, staff & service
They were very unfriendly and not helpful at all. Refused to honor my reservation and wouldn’t even help me with a credit or finding another place to stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room clean
Stayed 1 night in Jan 2023

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Sarag

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Are room was wrong. We didn't have a jacuzzi like we ordered. The room was filthy the lock was missing from inside of the door, and electric lock wouldn't function from outside. Blood stains on bed coverings. Trash on floor. Weirdos hanging around outside. It was the worst hotel I've ever stayed in.
Stayed 1 night in Sep 2022
Response from Management on 2022/9/12
Sarah, it’s unfortunate that your stay was unpleasant as planned. It seems, going through your reservation, you’re booking had no request for a jacuzzi type room. We’re more than happy to accommodate your stay accordingly on your future reservations. Best

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Juana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had trouble opening the door
Stayed 1 night in Jul 2022

2/10 Terrible

James

Disliked: Staff & service
The place was okay but when I was checking out the room service woman was accusing me of taking pillows and when I told her there was only 2 pillows per bed when I got there she tried keeping me there while she was calling someone… I got in my truck and was trying to leave because I was In a hurry she tried to chase me down she was rude and caused a huge thing in the middle of the parking lot I’ll never go back there
Stayed 1 night in Jun 2022

2/10 Terrible

Lakaysha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible! I was locked out at 3am! And the front desk was so rude
Stayed 1 night in Jun 2022

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service
Rude staff
Stayed 1 night in Jun 2022

8/10 Good

Igor

Stayed 1 night in Jun 2022

6/10 Okay

Glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Wasn't impressed at all we not recommend glad just 1 night
Stayed 1 night in Jun 2022

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Large room, great location, good air-conditioning, plenty of hot water. Nothing bad to say about the place, they could use a new door stop under the door.
Stayed 1 night in May 2022

2/10 Terrible

Corina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a non smoking king suite for 5/27 check out 5/29... They gave me a smoking room, keys never worked after one use, instead of making my keys for two nights they only did one night. Had my room listed on housekeeping for checkout saturday so I'm half naked just out the shower when housekeeping just walks in.. no knocking, just straight used her key and walked in.. There was no Breakfast like it advertised.. Property is wore down. Bed sheets had blood stains on them, no toilet paper, hot water was not working. I booked a room to get away and have time to think about things going on in my life and this stay really just added worse stress on me.. DO NOT STAY HERE, NOTHING LIKE THE PICTURES AND FALSE ADVERTISING..
Stayed 2 nights in May 2022

8/10 Good

Donald

Business traveler
Liked: Staff & service
The bed was very comfortable room was ok but a great value
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Will take time for AC to cool room
The place was warm as the AC was turned off so I had to put it on blast to get the room to cool. But the AC did actually work so that was good. There was a dead wasp on the floor in the restroom, but it was at least dead. The sheets were cleaned but they said they usually don't change daily, which was what I wanted. The white liner for the mattress protector had stains. The restroom was small in which the door would hit your knees when on the toilet. But the water pressure was good and also hot water. Overall, I had no qualms and would stay again, just knowing ahead of time the room will not have the AC on already.
Stayed 2 nights in May 2022

2/10 Terrible

Terry

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I could not get into the room I paid for because I lost my iD earlier that day. Yet they charged me and said I had get with y’all to get my money back
Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
All of the covid restrictions are still present and no breakfast. All check in and check out are in the night window. It was a big room and pretty nice. Mostly clean. The coffee maker still had the previous guests coffee left over grounds.
Stayed 1 night in May 2022