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卡拉馬朱-波蒂奇希爾頓欣庭飯店的評分

3 out of 5
卡拉馬朱-波蒂奇希爾頓欣庭飯店
500 Trade Centre Way, Portage, MI

評論

8.6

有夠讚

10 分，有夠讚；368 則評論中有 208 則" "
8 分，不錯哦；368 則評論中有 91 則" "
6 分，一般般；368 則評論中有 34 則" "
4 分，不太好；368 則評論中有 14 則" "
2 分，很糟糕；368 則評論中有 21 則" "

8.8/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Ally

喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel!
於 2024 年 5 月住了 2 晚
Alyssa M 於 2024年5月16日回覆
Thank you so much for your 5 star review, Ally! We hope to see you again soon!

6/10 一般般

Roxanne

家庭旅遊
喜歡：整潔度和設施服務
Nothing exceptional about this location so I would consider this an average experience: room surfaces were clean but could use a deep clean, breakfast was as expected, staff was doing what was required.
於 2024 年 4 月住了 2 晚

4/10 不太好

Timothy

於 2024 年 4 月住了 1 晚
Alyssa M 於 2024年5月16日回覆
Thank you for leaving us a review, Timothy. We hope to have a chance to better serve you in the future.

10/10 有夠讚

JAZZMANN

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Alyssa M 於 2024年5月16日回覆
Thank you so much for your 5 star review! We hope to be able to serve you again in the future!

8/10 不錯哦

Ginette

於 2024 年 4 月住了 1 晚
Alyssa M 於 2024年5月16日回覆
Thank you for your positive review, we hope to see you again!

8/10 不錯哦

Anne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Alyssa M 於 2024年5月16日回覆
Thank you so much for your positive review. We hope to see you again!

8/10 不錯哦

Lorrecia

家庭旅遊
喜歡：整潔度和員工素質
The staff was very friendly. We had some issues with EXTREMELY loud people above us all night, but that was no fault of the hotel staff. I found the pool area to be unsafe with extreme amounts of water around the pool with little drainage. The pool also seemed to be very dirty to me and didn’t smell of chlorine and was very salty. Otherwise, the hotel was clean and had great decor. We would stay again.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Douglas

喜歡：員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Hector

商務旅客
Weekend kids running up and down the aisles.
於 2024 年 3 月住了 9 晚

10/10 有夠讚

Donald

喜歡：整潔度、員工素質和住宿環境和硬體
Quite one night stay
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Andrew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place. Easy access to the highway.
於 2024 年 3 月住了 1 晚
Alyssa 於 2024年3月19日回覆
Andrew, thank you so much for your positive review. We hope to get the chance to see you in the future!

8/10 不錯哦

Keanna

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Alyssa M 於 2024年3月19日回覆
Thank you for taking the time to give us a positive review, Keanna. We hope to see you again in the future!

10/10 有夠讚

Vanessa，Rochester

於 2024 年 3 月住了 2 晚

6/10 一般般

Libby

親子旅遊
喜歡：整潔度和設施服務
The hotel was nice and clean. We booked a 2 bedroom suite that slept 8. When we asked for additional linens and pillows for the pull out sofa, we were told the hotel was out. That it was first come first serve and the hotel was full. It was a Sunday, the hotel parking lot was fairly empty and there was very little traffic or congestion in the hallways. We explained we had 8 people and paid for a suite that slept 8. They then proceeded to tell us we were not allowed excess linens. We said we had 8 people and needed 8 pillows, which we did not have. After some convincing, they did tell us we could come down to the lobby in 10 minutes and they would look around the hotel and see if they could find anything. We were eventually provided with 2 additional pillows, a full sheet and extra blanket. I find it unacceptable that we were not provided enough linens to accommodate the suite we paid for. We did each end up with 1 pillow for the evening after several calls and attempts. I have never been to a hotel that did not provide enough linens and/or ran out on a Sunday, where the hotel seemed relatively empty. My gut is that they were full that weekend and laundry wasn't done in a timely manner.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

kimberly

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was a very nice and clean hotel. Suite was very nice and comfortable. It had everything you need. Kitchenette microwave refrigerator etc.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Aboulaye

於 2024 年 1 月住了 4 晚

10/10 有夠讚

Dawn

情侶出遊
Extremely clean,beautiful facility with a wonderful friendly staff! Highly recommend this hotel for overnight stays!
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Brenda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

John

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient lots of things in the area. The heated pool was definitely not heated though and we couldn’t even enjoy it
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Peter

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was fine except the front elevator wasn't working. The mattress was a little to soft for me but not a deal breaker.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Julia

喜歡：員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚

6/10 一般般

Susan

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was beautiful and the room was really nice but I think it needs to be stopped a little better I mean three glasses, two butter, knives one of them dirty two forks you know just not very good and then housekeeping oh hell with housekeeping we had to go down to the pool to get some towels because housekeeping they told me only comes every four days That was a bit well, I should say quite inconvenient. The staff was very nice. The breakfast was really not very good. The options were very little and I have never in my life had cubed sweet potatoes with eggs and sausage so there wasn’t much of a variety. I actually took my family out to breakfast the second day we stayed there , but overall it was clean. The pool was very nice just a pretty place but for a Hilton there’s a lot of repairs that need to be done.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Mark

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Stephen was a big help with an amazing solution to all of my questions
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Lindsey

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Raymond

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel check in was great Nice room comfortable Breakfast was excellent We recommend this hotel to everyone
於 2023 年 10 月住了 1 晚

4/10 不太好

Ryan O

喜歡：員工素質
不喜歡：住宿環境和硬體
Elevator is broken and we are on 4th floor
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Andrea

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Please find somewhere else
Horrible hotel. Avoid at all costs. Black mold in the living area. There was a “ kids party” in the room next to us. They were running up and down the halls, screaming, slamming doors all hours of the day and night. We complained several times but the staff was unwilling to help us. They told us to call the police. We ended up leaving that night to get a room elsewhere. Ridiculous!
於 2023 年 9 月住了 1 晚

6/10 一般般

Carisma

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Stephanie

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Great staff
The hotel could use a refresh of furniture. The hotel was clean and we were given an upgraded room.
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Donald

喜歡：員工素質
Good value with comfortable bed. Room seems to need updating or at least a deep cleaning
於 2023 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Ken，BURLINGAME

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Devon

喜歡：整潔度、住宿環境和硬體和客房舒適度
Nice stay
Rooms were clean, staff was friendly! The outdoor grills were a great feature for our family!
於 2023 年 6 月住了 4 晚

10/10 有夠讚

Shahed

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good place to stay
Good hotel for the most part. Clean. Breakfast was basic. Clean spacious rooms, a little dated. Friendly staff. Easy check in and check out.
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Nikita

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The staff checking me in went above and beyond to get me the room I needed. I really appreciated her and her assistance.
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Jeanne Conner

於 2023 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚

10/10 有夠讚

Sean

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very helpful and the rooms were spacious for our group.
於 2023 年 4 月住了 2 晚

8/10 不錯哦

Daniel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best part was the staff. This made the stay.
The front desk staff at this hotel was amazing. They were super helpful, friendly and patient. I was visiting from NC and had a great deal to do to get ready for a presentation. Without their assistance, I never would have succeeded. Thank you to all of them.
於 2023 年 4 月住了 6 晚

10/10 有夠讚

Mark

情侶出遊, 寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My experience was greatly enhanced by the staff being friendly and helpful with everything that I brought to them. The facility is clean and appears new.
於 2023 年 4 月住了 1 晚

8/10 不錯哦

katie

喜歡：整潔度、員工素質和設施服務
於 2023 年 3 月住了 2 晚

4/10 不太好

Tracie

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
於 2023 年 2 月住了 2 晚

4/10 不太好

Jesus

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
They are not cleaning the room every day, carpet is so dirty
於 2023 年 2 月住了 11 晚

10/10 有夠讚

Kimberly

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Friendly staff and dog friendly with super clean and comfortable rooms
於 2023 年 2 月住了 1 晚

8/10 不錯哦

Mitchell

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
It was a two night stay. The bed was very comfortable. The best part of the stay was the super friendly lady that worked the desk at night. I have never seen anyone work so hard to accommodate everyone.
於 2023 年 2 月住了 2 晚

10/10 有夠讚

Maxine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The suite was roomy and very comfortable!
於 2023 年 2 月住了 1 晚

10/10 有夠讚

Deanna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
breakfast was great!!
於 2023 年 1 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Customer Service was amazing! Hotel was clean but could use some replacements. Our room had paint and glue stains (looks like kids did a craft before us), some of the carpet was coming up from the corners. And some chairs in the eating area was peeling. We know they are the original so it’s just time to replace those. But over all would stay here again.
於 2023 年 1 月住了 3 晚

2/10 很糟糕

HERBERTH

喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
於 2022 年 12 月住了 1 晚

10/10 有夠讚

Quatisa

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 1 晚