"NOT 5 STARS, 4 AT BEST
Rooms: The rooms are ok, the size isn’t the greatest but manageable. The bathroom is quite tiny and would only fit one person.
Service: Quite poor.
1- A conditioner bottle was empty for three nights in a row even when the room was serviced. It was only refilled after I called the reception.
2- The hotel itself was a spa expert. There were no available slots for four out of the four nights I stayed. This is due to being low on staff. It’s a quite bad excuse when a spa is a key selling point.
3- Any 5-star hotel would have decent umbrellas in case it rained. There were some available; however, I was given one that was really poor quality and was broken, which gave me a cut as the metal was sticking out.
4- There were quite limited numbers of sunbeds at the external pool on the 5th floor. The size of the pool and facilities do not match the size of the hotel.
5- The rooms facing the garden can get very noisy even when the windows are closed. On two nights, there was non-stop dog barking coming from the garden/park. The rooms do not have double-glazed windows.
6- The breakfast costs €33 per person per night. In Porto, you can get an excellent breakfast at a quality place for €25 maximum. So it’s not worth it, and I recommend you try outside options as the city is known for its great food.
7- The location isn’t very central. It’s actually 2km from the centre, and if it’s raining, then you need a taxi.
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