I do not know her name but the young lady that worked the front desk for check in/check out was rude, and had absolutely no managers whatsoever. This was actually my 3rd time staying at this hotel. I continued to come back because the rooms are decent and the price for what you get is reasonable, but this last visit will be my last. I've actually recommended this hotel to friends and family too, but I will say, I will not be recommending this hotel to anyone going forward, after what I experienced on my last visit. I have never been treated, or been spoken to, in the manner in which I was spoken to on my last visit, by anyone working in the hospitality industry ever before. As I said, this was my last time ever staying here at this hotel, and I wouldn't recommend a start here to anyone.