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Reviews of Gateway Hotel

3.5 out of 5
Gateway Hotel
Jacksons Parade, Port Moresby

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 95 reviews" "
Rating 8 - Good. 44 out of 95 reviews" "
Rating 6 - Okay. 15 out of 95 reviews" "
Rating 4 - Poor. 15 out of 95 reviews" "
Rating 2 - Terrible. 4 out of 95 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

MARIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was no toilet paper and only 1 bath towel for 2 guests. I called the Housekeeping 2x and it was like 90 minutes passed but my request did not arrived. I went to the Reception to follow up. My request came and was assisted by a Maintenance staff instead who was very helpful. Overall, my stay was okay. Thank you.
Stayed 1 night in Apr 2024

4/10 Poor

Kirsty

Stayed 2 nights in Apr 2024

4/10 Poor

Jonathan

Business traveler
Disliked: Property conditions & facilities, room comfort
Fit only to be demolished
A terrible place. Run down, demotivated staff trying their best, the worst wi-fi I have ever encountered, watered down spirits and questionable clientele. And it was expensive. My fully equipped apartment had loads of plates, three knives, two spoons and a single glass. Water was hot only in the afternoons and the apartment pool had a viscous feel to it like I imagine those seagulls you see in oil slicks must enjoy. Avoid, Like the plague.
Stayed 2 nights in Jan 2024

10/10 Excellent

Igen

Liked: Staff & service
Nestled in the heart of timeless elegance, this hotel gracefully stands as a testament to enduring excellence. Despite the passage of years, it has managed to retain its enchanting charm and unwavering commitment to providing an exceptional guest experience. From the moment one steps through the doors, the seamless fusion of classic sophistication and modern amenities is evident. Impeccable service, meticulously maintained facilities, and a sense of nostalgia seamlessly blend, creating an ambiance that feels both nostalgic and contemporary. This establishment not only embraces its rich history but also continues to innovate, ensuring that every visit is a delightful journey through time and hospitality.
Stayed 2 nights in Dec 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities
The staff were friendly and helpful. The bed was very good and the access to the internet was very good as well. The rooms are looking a little tired, they are now looking old. The bathrooms are small. Needed more teabags and coffee sachets. No milk, even milk powder for a drink!! Has the appearance of a flash hotel (in its day) but needs a bit of a spruce up now. Especially for the money its costs.
Stayed 2 nights in Dec 2023

4/10 Poor

BRYAN

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room very grubby. We complained and they moved us to a nice update room. Dining limited. Staff very good. Building very tired
Stayed 2 nights in Nov 2023

2/10 Terrible

Delly

Business traveler
Disliked: Staff & service, property conditions & facilities
Despite accepting the booking, there was no room available on arrival. Receptionist was not friendly and too slow. Reported the faulty air con but was never attended to.
Stayed 1 night in Oct 2023
Response from Gateway Team on 2023/10/29
Hi Delly,Thank you for sharing your experience with us. We apologize that all did not go well.This has been reported to the Hotel Management, who are looking into your experience.

10/10 Excellent

Bronyyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the kids
Stayed 1 night in Oct 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Gateway Team on 2023/10/11
Thank you for staying with us Trevor

2/10 Terrible

Giliab

Stayed 1 night in Aug 2023

8/10 Good

Hubertine

Stayed 1 night in Jul 2023

8/10 Good

Graham

Traveled with partner
Liked: Staff & service
Close to the airport. I didn't like the room. Smelt moldy and the shower was ridled in mould
Stayed 1 night in Jul 2023

8/10 Good

Tim

Liked: Staff & service
Staff wonderful, service, food, transportation all good. The bathroom in our room was a bathtub I’d never think of soaking in and the toilet ran all night.
Stayed 1 night in Jun 2023

8/10 Good

Onella

Stayed 2 nights in Apr 2023
Response from Gateway Team on 2023/5/4
Thank you, Onella

10/10 Excellent

james

Stayed 1 night in Mar 2023
Response from Gateway Team on 2023/5/4
Thank you, James

6/10 Okay

Cintrex

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gateway Team on 2023/3/16
Thank you Cintrex for choosing Coral Sea Hotels and Gateway Hotel

8/10 Good

Lillian

Stayed 1 night in Mar 2023
Response from Gateway Team on 2023/5/4
Thank you, Lillian

8/10 Good

jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Gateway Team on 2023/2/21
Happy you enjoyed your stay, Jonathan

8/10 Good

james

Stayed 1 night in Feb 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2023
Response from Gateway Team on 2023/2/9
Happy you enjoyed the stay James

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great quality for the money!!
Response from Gateway Team on 2023/1/24
Hi Roxanne,Delighted you enjoyed your stay.

6/10 Okay

Vavine

Liked: Staff & service
The property was close to the airport and very convenient. Cleanliness was ok. The Staff and customer service was excellent
Stayed 1 night in Dec 2022
Response from Gateway Team on 2022/12/14
Thank you Vavine, for your honest feedback; highly appreciated

8/10 Good

Sharon

2/10 Terrible

Michael, Algester

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I spent many good nights over the years whilst living and working in Papua New Guinea and happily dined and stayed overnight in the hotel, however this experience was one of the worst experiences I have ever had, the room was nothing short of atrocious, it was smelly, dirtiest room I have ever stayed in, outdated and I would say the whole hotel requires a massive makeover under its current management structure. Definitely not worth the money paid. The staff were brilliant, I was able to check in with ease and I was able to eat all my meals at the restaurants however when I ordered a soft drink I was told Sorry we do not have stock. Taking everything into consideration I give this place a 2 star rating and that goes to the Staff not the facilities.
Stayed 1 night in Nov 2022
Response from Gateway Team on 2022/11/24
Thank you, Michael, for sharing your family's experience.The hotel is currently undergoing a significant upgrade to all rooms and public areas, your next visit all should be complete

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Pool settings was nice but cleaners bit rude on their approach. Chasing the kids out off the pool instead of friendly reminder and explanation on pool timing
Stayed 1 night in Nov 2022
Response from Gateway Team on 2022/11/20
Thanks, George, for your positive review.Sorry about the eager Team members, it is for a good reason; with so many pools and large pools as well, we have to be mindful of the Health & safety of the guest.

6/10 Okay

Cintrex

Business traveler
Disliked: Property conditions & facilities
Looking tired and I’m need of a face lift
Hotel has run down from my previous visits before Covid. Needs a refresh and update
Stayed 1 night in Nov 2022
Response from Gateway Team on 2022/11/20
Hi Cintrex,Thanks for your feedback, and yes some parts are a little tired, and the hotel is currently undergoing a refurbishment.2023 should see a totally new look and feel

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Family
It was ok but the water pressure is low and having problem with TV connections which was fixed upon request. Louvre blade was missing[2x]. Otherwise its good for family on weekends getaway.
Stayed 2 nights in Oct 2022
Response from Gateway Team on 2022/10/31
Thank you for staying with us over the weekend; happy to hear you enjoyed your stay.

4/10 Poor

Mark, Corcoran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Timothy

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Enzo's Pizza and Sizzler Restaurant connected at the front are great. It's very convenient to the airport. There was literally no hot water at all - not even slightly warm. The aircon filters and ducts need to be cleaned and the aircon was very anemic due to this. It took many hours for the room to cool enough for me to stop sweating. Never even needed a sheet coving at night since it just couldn't get cooled down enough.
Stayed 1 night in Sep 2022
Response from Gateway Team on 2022/10/31
Hi Timothy,Sorry to hear about your AC issues; this has been addressed to our Maintenance and Housekeeping departments.

10/10 Excellent

Leonie, Sunshine Coast

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport so very convenient
Stayed 1 night in Sep 2022
Response from Gateway Team on 2022/9/12
Thank you, Leonie, for taking the time to provide valuable feedback.

8/10 Good

Leonie, Sunshine Coast

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to the airport
Stayed 1 night in Aug 2022
Response from Gateway Team on 2022/8/17
Thank you for sharing your positive feedback Leonie.

4/10 Poor

Noel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checked in the reception advised meals where free but late they charged dinner and breakfast hoping breakfast was free as most hotels have complimentary breakfast.
Stayed 1 night in Aug 2022
Response from Gateway Team on 2022/8/17
Hi Noel, Thank you for your feedback. We have sent you a private message for further details, so we can understand what the issue you encountered was.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Eve on 2022/2/1
Thank you sir for your feedback Hope to have you back on your next stay

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to the airport. Friendly staff, I loved my room, clean and spaces.jackson bar/restaurant is great place for food and chilling out
Stayed 3 nights in Oct 2020

8/10 Good

Callum

Liked: Cleanliness, staff & service, room comfort
Gateway is a good hotel for a stopover. Had a great Pizza in the departures bar. Some of the fixtures and fittings are a bit tired but staff are friendly and will look after you
Stayed 1 night in Jul 2020
Response from Matthew on 2020/7/15
Callum, thank you for providing us with further feedback on your stay. We appreciate your comments and be assured we are looking at our ongoing upgrading and refurbishment program on bathrooms now our rooms have been completed.

8/10 Good

Verified traveler

Stayed 3 nights in May 2020
Response from Matthew on 2020/7/15
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Matt on 2020/4/21
Thank you for choosing Gateway Hotel and Apartments - your comments and feedback are always appreciated. Matt Cooper (Group Operations Manager)

8/10 Good

Marble, Samukawa, Kanagawa, Japan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Overall, it is a good hotel, especially, the proximity to the airport is a peace of mind. The food served at the restaurant is also excellent.
Stayed 1 night in Feb 2020
Response from Gateway Hotel on 2020/3/5
Thank you so much for the comment

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Cockroaches everywhere! No milk for coffee. We had to ask for a spare towel?
Stayed 1 night in Feb 2020
Response from Gateway Hotel on 2020/3/5
Are you able to tell me which room you were last in? Kind Regards Theresa Paru Front Office Manager

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning was poor the bed smelled like it hadnt been changed. There were baby cockroaches in the room. Had to carry my own luggage up 2 flights of stairs to get to the room after having to wait 10 minutes to get checked in. Last time i will choose there to stay.
Stayed 1 night in Dec 2019

4/10 Poor

Dana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extremely disappointed
My second time at Gateway. My first stay was excellent. This time I was thoroughly disappointed. After an extremely long day of travel 12+hrs from an outer island all I wanted was a cup of tea and a rest before going out in the evening. I made my tea and went to find no milk in the fridge. I contacted reception and requested milk then waited close to 30min, still no milk...long story short it took 1 and 1/4 hours, 5 requests and for me to literally stand and wait at reception until someone fetched some milk for me. The milk was then retrieved literally steps away from my room. I couldn’t believe it. Barely any sort of apology either. When you pay good money for a hotel room you expect much better service than this. Extremely disappointed by Gateway Hotel this visit.
Stayed 1 night in Dec 2019
Response from Group Operations Manager on 2019/12/30
Good morning Dana, Thank you for your response and feedback to Gateway Hotel, please let me apologize for the delay in responding. You feedback pertaining to the milk not being in your room has been taken on board and I have since had an opportunity to look at our policy and practices which obviously had they been in place such a occurrence would not happen. Please be assured this matter has been rectified now and should not impact on any guests stays moving forward. We appreciate your stay and again I apologize that we did not meet you expectations as we had previously. With Regards - Matthew

4/10 Poor

Sankara

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Muta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here around 6 mthly. Staff lovely. Alwsys remember me. Great to have several choices for a drink and for dining.
Stayed 1 night in Sep 2019
Response from LeeM on 2019/9/10
Hi Muta, Thanks for the great feedback and we look forward to welcoming you back to Gateway soon!

8/10 Good

Henrietta Exton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & helpful staff :) variety & delicious menu in the different outlets :)
Stayed 5 nights in Sep 2019
Response from LeeM on 2019/9/8
Hi Henrietta, Thanks for your great feedback. We look forward to seeing you when you are next in Port Moresby.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in secure environment very near the airport. Perfect for our layover.
Stayed 1 night in Aug 2019
Response from Lee M on 2019/8/28
Thanks for the great feedback. See you at Gateway again soon!

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay for meetings
Went for a day meeting. Landed at 8AM was in my room at 825. Appreciate the early checkin. The TV didn't have a remote so I wasn't able to watch TV. Called the front desk about it but never got it straightened. Not a big deal though as I was in meetings most of my time there. Food was good. Lunch at Enzo's was nice and dinner at Sizzler's was very good. Loved the buffet.
Stayed 1 night in Aug 2019
Response from Lee M on 2019/8/28
Hi Brian, Thanks for the feedback and just to let you know we have sorted the tv remote issue now. Look forward to seeing you again at Gateway.

6/10 Okay

Alasdair

Liked: Staff & service
Disliked: Property conditions & facilities
Okay stay, but pricey for what you get.
The apartment I stayed in for a fortnight wasn't too bad, but it smelled musty, particularly for the first week. Once I'd opened it up it wasn't too bad, but it was clearly very dated and could do with being refurbished. The staff were okay, but had to be asked a couple of times to do things. A tip, try and avoid an apartment with an adjoining door to the one next door. I had one and it was paper thin, so I could hear everything happening next door and I had a noisey family for the entire stay. On the positive side, the gym, pool, buffet and Jacksons were good.
Stayed 13 nights in Jul 2019
Response from GM on 2019/8/5
Alasdair, Thanks for your feedback and I note your comments on the apartments. I am happy to advise that we are currently working on refurbishing the apartments so you will see the new product when you visit us next time. Regards, LeeM Resident Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were more than helpful and rooms are comfortable and clean
Stayed 1 night in Jun 2019
Response from Hotel GM on 2019/6/12
Thanks for the great feedback and we look forward to seeing you again at the Gateway Hotel and Apartments